Oak Lodge Care Home

On our first visit to Oak Lodge, we were impressed by the modern, well-maintained gardens and facilities, all situated in quiet pleasant Hampshire countryside. Mum initially agreed to a four-week stay to experience life at Oak Lodge for herself. During that time she was so happy with the kindness, assistance and willing support from the different Oak Lodge teams that she asked to extend her stay. Mum has now been resident at Oak Lodge for over four years and she was delighted to be able to celebrate her 100th birthday there two years ago with friends and relatives. Mum is happy to know she can rely on the staff who are knowledgeable, considerate, well-organised and work efficiently as a team. Mum continues to feel "at home" at Oak Lodge; she is contented and relieved to be free from the worries she had in the past when living alone at home.

My Aunt has been living at Oak Lodge for more than 3 years now, and it felt like home from the moment we moved her in. I have never had a worry, or doubt that this home was a very lucky find. It is so clean, something that impressed me at the beginning and standards have never slipped. The staff are all happy in their work and very friendly and approachable, it feels like one big family. Every visit has uplifted me, seeing the care that everyone gets and the happy atmosphere. My Aunt does not make the most of the activities and facilities as she likes to be in her room, but evidence of lots of crafts and events reflects how everyone is treated individually. My Aunt has coped with the restricted visits during recent lockdowns, and alternatives have been put in place brilliantly. In fact, I think I am missing the visits to the activity room, making coffee and sitting down for a chat with my Aunt overlooking the terrace more than her!

My mother was living independently at home until she was 98. It became increasingly clear that her house was no longer suitable even with adaptations. She moved to Oak Lodge four years ago, for a trial period, and quickly realised what the advantages were. A bright intelligent lady, I can honestly say that she has adapted well, maintained a reasonable standard of health, and thrived on the extensive programme of activities and entertainment provided. The staff have excelled themselves, particularly during the pandemic, with all the extra work involved. My mother is a kind, compassionate and outgoing lady, she understands and appreciates the apprehension experienced by new residents, and will help them to settle. I am delighted that she is so happy at Oak Lodge. This is because the staff, as a whole, have consistently shown great kindness, intelligence and understanding at all times, in looking after her, and communicating with us. We thank them all on her behalf.

A well-organised facility with a great management team and a wonderful group of careers. The purpose-built building allows different degrees of community and segregation and the rooms are comfortable and of a good size. The atmosphere is friendly and welcoming and all the residents are happy and peaceful. Overall a great facility and one where my mother is well looked after. For management and staff ratings below there should be a category above excellent!

My mother has been in Oak Lodge for several years because of dementia issues. She has got progressively worse and is now bedridden. She has never been one of life's little angels and can be very rude and ungrateful. But I think that she is treated with respect and friendliness even when she is being very difficult. It cannot be an easy job coping with her behaviour but the staff do it willingly. There are few places where all the staff greet you with a smile whether they know you or not - this is a true accolade with respect to the caring atmosphere in the home. The place is really well kept up and really clean and not smelly!

It makes me very happy to see her smiling and relaxed at this part of her life.

From the moment my brother-in-law moved into the nursing home, the welcome and care he has received has made the transition of leaving his home seem seamless. He has settled in wonderfully and seems very happy.

Staff are very kind, caring and considerate, they go out of their way to ensure every need is catered for and we have no worries at all, our sister is being very well cared for.

Mother is very happy there. I can't imagine any care home would be better!

The home also has visits from a mobile barber for the men.

Fantastic care of my friend for more than 8 years.

Many more able residents are taken to the hotel in the grounds for morning coffee or afternoon tea, which is lovely. It is superb and worth every penny.

A top quality care home where the management and team go beyond the call of duty to make the residents happy.

All in all, it is a very friendly, well-run home that leaves me confident in the knowledge that my parent is always amongst friends yet being well cared for.

They create a very family friendly atmosphere at Oak Lodge.

I am very happy with both the provision, care, carers, food, entertainment and everything at Oak Lodge. My godfather is extremely happy and settled there and is well catered for and cared for.

Staff all very friendly, caring, helpful and professional. Senior management are very engaged with patients' day-to-day care. Very high standards applied to all aspects of running the home whilst at the same time caring for patients. Cannot speak highly enough of the manager and every member of staff that I have had contact with. The manager clearly motivates her staff and commands great respect.

Lots of small improvements have taken place during the time my mother has been there and there is no resting on their laurels. In my opinion Oak Lodge should be Care Home of the year!

Great premises and in lovely surroundings. Plenty of activities provided and the staff really do their best to get everyone to join in, without pushing or forcing things. Very friendly and attentive, they get to know the various requirements of each resident and in the main, take care of their needs. If there was anything to "call out" then I would like to see an even quicker response to the call button requests i.e. perhaps have someone permanently based in the barn area to respond even faster?

The food is excellent and she enjoys having the wine with her meals!