What types of Care is Primrose House registered for?

Learning Disability / Autism, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Primrose House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Primrose House to the centre of Farnborough?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Primrose House care home, 19 Sandhill Court, Farnborough, Hampshire GU14 8EP

Primrose House

19 Sandhill Court, Farnborough GU14 8EP

9.1 8 Reviews

Care Provided

Primary Care Categories

Learning Disability / Autism
Mental Health Condition
Younger Adults

Length of Stay

Permanent Care

Care Types Provided

Residential Care
For a maximum of 6 Service Users

Facilities

Own Furniture if required
Pet Friendly (or by arrangement)
Close to Local shops
Near Public Transport
Minibus or other transport
Gardens
Phone Point in own room
Television point in own room
Residents Internet Access

Funding & Fees

Funding Types Accepted

Self Funding (Private)
Local Authority with Top Up
Local Authority
NHS Continuing Healthcare (CHC)

Good to Know

Owner

Primrose Community Care Homes Ltd

Person in charge

Kuna Saeger (Manager)

Local Authority / Social Services

Hampshire County Council

Admission Criteria

Referrals by Social services, Health Service or relatives.
Ages from 18 to 65

Care Home Design/Build

Purpose Built: No
Last Refurbishment: 2018

Room Information

Single Rooms (6)
Couples/Companion Rooms (0)
Single Rooms with Ensuite Wet Room (6)

Visiting

There are no fixed visiting hours. Depending on the day and the external activities the residents may not be in , therefore it is advisable to arrange and agree the visiting time.

Parking

There is ample parking for 3 cars.

Review from Jean B (Mother of Resident) published on 30 January 2025 Submitted via Postal Card • Report

Overall Experience

An excellent home with caring staff and exceptional management, providing happy, vibrant home, attention to detail and the varying needs of residents being catered for is outstanding.
Because my daughter is so happy and settled, I can relax knowing she is well cared for.

Reply from Kuna Saeger, Registered Manager at Primrose House

Thank you for the wonderful words. We are so very pleased that you feel your daughter is well cared for at Primrose House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Pamela C (Mother of Resident) published on 23 January 2025 Submitted via Postal Card • Report

Overall Experience

A very well-run care home. Time is given to the resident's relatives. Residents are treated as individuals and given the necessary attention.
A happy, calm atmosphere prevails in the house.
Very hard-working, lovely staff!

Reply from Kuna Saeger, Registered Manager at Primrose House

Thank you for your kind comments. We too appreciate the support and trust that you place in us with respect to your family member.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Cheryl C (Resident) published on 27 February 2023 Submitted via Postal Card • Report

Overall Experience

It is the best place to be when we lose our partners. I like living here because the staff are nice and helpful. We go on holiday every year. I go on the bus on my own and come back on my own. We get good food and we can choose.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Nicky C (Sister of Resident) published on 6 April 2022 Submitted via Website • Report

Overall Experience

My sister has lived at Primrose House since 2004, she refers to it as her home. The very helpful, caring and considerate staff treat her with dignity and she is listened to and respected. They tailor her care to her particular needs. Knowing that she is happy, stimulated and safe, means I can sleep

at night and that is a testament to the home, the care they provide and the trust I have in the staff looking after my precious sister.

Throughout the pandemic, we couldn’t visit, however, it was a real comfort knowing I could facetime her at anytime or call and receive regular feedback on how she was doing. The team followed every guidance to keep the house safe, but it was hard not to see her. However, the main priority was to make sure all the residents were safe and protected and because of their hard work, none of the residents caught Covid. I honestly do not know where to begin to thank the manager and his team enough for looking after my sister and her residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Carol C (Sister of Resident) published on 24 March 2022 Submitted via Website • Report

Overall Experience

My relative is a resident at Primrose House and has been for many years now. I am very impressed with the care and understanding she receives there and because of this, she is a very happy person. Primrose House staff have been extremely careful during the time of Covid and have gone above and beyond

their duties while making it their priority to keep the residents safe. I am really grateful to them for the care they have shown my relative throughout this difficult time and indeed at all times. I am always kept informed about any issues or concerns regarding her care which gives me peace of mind. When my relative has been with me for a visit, she is always very excited about going back to Primrose House to see her friends. I have always been happy with her residence there and will continue to be very grateful to them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Tina C (Aunt of Resident) published on 24 March 2022 Submitted via Website • Report

Overall Experience

My niece has been a resident at Primrose house for over 15 years and is very happy living there. The manager and his wife are extremely caring and have a thorough knowledge of health issues and caring for people. The staff are always bright, cheerful, friendly, kind and helpful. They have been very

thorough throughout the pandemic and introduced new very scrupulous cleaning practices to keep everyone safe and well.

It is reassuring to know that my niece is so well cared for and settled at Primrose House. If I have any questions or worries about her, I can phone the Manager and discuss things. He is always ready to listen and will sort things out with diligence and common sense.
There is a relaxed, homely feel to Primrose House, very much a family atmosphere with the residents and staff. My niece is supported to go to various activities when it is safe and the staff are also very quick to respond to any medical matters and get her the help she needs.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Grace W (Sister of Resident) published on 15 March 2022 Submitted via Website • Report

Overall Experience

My relative has been a resident at Primrose House for some years now and she is very happy there. It is very welcoming and I am impressed with the friendliness of the staff and the fact that they are always courteous. My concerns and questions are always addressed without delay and if a response cannot

be given straight away I will always be contacted at some point with the information I have been seeking.

What has impressed me most is the care and attention given to the residence during this unforeseen Covid pandemic which has been devastating. The management in Primrose House were very quick to keep the residences safe by locking down very early even before the government put their measures in place. Knowing how vulnerable my relative is gave me peace of mind and reassurance that she would be safe during this uncertain period. I cannot praise Primrose House enough for the care and support they have given my relative and I'm sure she'll continue to be happy there amongst her friends.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from J B (Sister of Resident) published on 11 March 2022 Submitted via Website • Report

Overall Experience

My sister is a resident at Primrose House. The care she has received has been exemplary, particularly over the pandemic. They regularly go above and beyond the call of duty. The team are in constant contact with our family so we remain involved in care decisions. They are approachable and friendly.

We are able to see her whenever we wish. My sister is always keen to return after visits home, which for us is the best indication she is happy and well cared for.