Gracewell of Sway

Sway Place, Church Lane, Sway, Lymington SO41 6AD

Gracewell of Sway at Sway is a stunning purpose built residential care community that delivers an exceptional level of care and a luxury lifestyle to all its residents. There are separate 'households' in the home that provide Residential Care and Dementia Support. In addition, for those residents who want to live independently, there are cottages within the beautiful grounds and also enjoy all the benefits of the main home.

The home offers superb facilities for residents including: the Jubilee Restaurant; the Tea Palace; plus The Willow Room, a private dining room, which families and friends can book for special occasions; a hair and beauty salon; Ella’s Bar, a fully licensed bar which is open every day before lunch; activity rooms and several lounges to spend time with family and friends. The home is in a beautiful setting in the village of Sway, with mature landscaped gardens.

The dedicated team provide professional, compassionate care to residents and Gracewell of Sway offers a safe, welcoming community. It is part of Gracewell Healthcare, winner of the Health Investors Award for residential care provider of the year 2014.

Group: Gracewell Healthcare Ltd

Person in charge: Lisa Franklin (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 68 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 68

Rooms with ensuite WC: 68

Facilities & Services: Respite Care • Convalescent Care • Sheltered Housing • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

We welcome visitors and there is no set visiting time, however, please always contact the Home Manager or Deputy to arrange a visit if you need to discuss anything specific.

Parking:

There is ample parking for visitors in the private grounds of the care home

Latest Care Quality Commission* Report on Gracewell of Sway: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Gracewell of Sway is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 35 Reviews over all time. This Average Rating is also the rating value for Gracewell of Sway in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.627 for Gracewell of Sway is calculated as follows: ( (299 Excellents x 5) + (91 Goods x 4) + (17 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 416 Ratings = 4.627

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.588 Points relating to the number of positive Reviews for Gracewell of Sway is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.6 positive Reviews (68 registered maximum number of service users ÷ 5). 8 Reviews ÷ 13.6 Target = 0.588

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Gracewell of Sway has a Review Score of 9.2 (9.215) from 35 Reviews


Average Ratings

  • Excellent
    26
  • Good
    8
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gracewell of Sway?

  • Extremely LIKELY
    30
  • Likely
    3
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of Sway

  • Daughter of Resident/Service User
    10
  • Resident / Service User
    8
  • Son of Resident/Service User
    8
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

Very welcoming. Admission handled very smoothly and quickly as an emergency. All questions answered. Such a relief to know Mum is now being looked after by such lovely, kind staff.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Marketing, Marketing at Gracewell of Sway responded to this review on 24 Apr 2018:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Gracewell of Sway Team

Mum has been on the 'Nostalgia' floor for nearly two years. The staff have been outstanding throughout. Mum still equates the home to a luxury hotel, thinks the food is great and has a very nice room. The improvement in her well being, happiness, engagement and quality of life has been significant since moving to Gracewell. I struggle to find fault in any area and have felt this way since Mum first arrived. Great job team - please keep it up!

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Marketing, Marketing at Gracewell of Sway responded to this review on 29 Mar 2018:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

A happy place!

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Marketing, Marketing at Gracewell of Sway responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team.

Gracewell of Sway was recommended to us and was the third care home we visited. It was not the cheapest or most expensive. From the moment we saw the care home we were impressed. It is a beautiful imposing property in a delightful rural setting. We were delighted with the warm and friendly greeting we received from the manager and staff who then showed us around the home. Fresh, clean and soft furnishings. Lovely dining room, bar, lounges, library and games room and excellent bedroom suites. Helpful, happy friendly staff. Happy well cared for residents. 10 days later my mum moved into the care home.

The staff have been wonderful in doing all they can to integrate her into the community. Within just 2 weeks, the provision of regular balanced meals, supervision of medication, combined with the interaction of staff has already resulted in significant improvement to her health and wellbeing.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Marketing, Marketing at Gracewell of Sway responded to this review on 09 Feb 2018:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team.

I have been here now for six years and have seen many changes, but for my part, I am settled and content. Management and staff are always considerate and attentive and everyone does their best to ensure we are safe and well cared for. The only criticism most people - and I - have is the variety and cooking of the food is not as good as a few years ago, but I understand that is mainly because of the budget allowed. I think they do their best with what they have, but it could improve if they were given more.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Value for Money

Average Rating:   4.4 out of 5

Marketing, Digital Marketing Executive at Gracewell of Sway responded to this review on 30 Jan 2018:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

My Dad seems very happy at Gracewell. The staff are excellent, very caring and considerat.e Always including my Dad in all the activities, which he enjoys. He loves music and he is encouraged to share his talent with other residents, which you can see is good for everyone.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Marketing, Digital Marketing Executive at Gracewell of Sway responded to this review on 29 Jan 2018:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team.

I loved the ambience of the place as soon as I arrived. Everyone has turned out smiling and eager to help.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Marketing, Digital Marketing Executive at Gracewell of Sway responded to this review on 29 Nov 2017:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

I have been here for almost 5 years and wish to stay a lot longer. It suits my lifestyle and looks after me as well.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

UK Marketing, Marketing Assistant at Gracewell of Sway responded to this review on 13 Jul 2017:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

The staff are excellent, all very caring and mum is very happy with the home.

How likely would you be to recommend Gracewell of Sway? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

UK Marketing, Marketing Assistant at Gracewell of Sway responded to this review on 21 Apr 2017:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team.

The home has improved from good to excellent in the last 4-6 months and has benefitted from the stability of the management. Also, the current team is more approachable and any questions or requirements are actioned immediately.
It is now a joy to visit my parents in law as everybody is more relaxed. Happy and attentive to the needs of everyone.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Gracewell of Sway responded to this review on 31 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

From the minute you arrive at this home, it takes your breath away. The grounds and buildings are kept clean and tidy. You enter inside and it is immaculate. It was not an easy decision putting any loved ones into care but when age forces you, I couldn't have made a better choice. ALL staff involved at Gracewell of Sway are fantastic, the management is very involved with the residents and are always most helpful. The carers are wonderful and the care given is of high quality. Without missing out any department from catering/housekeeping/activities etc all staff are cheerful and polite. It is a joy to visit such a bright and buzzing environment.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Gracewell of Sway responded to this review on 21 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

I wanted to submit a review about the entertainment of the residents at Gracewell of Sway during Christmas and New Year 2016. We visited my father on Christmas day. In the evening, two activities staff had volunteered to arrange some entertainment, which rounded off the day beautifully and to which relatives were welcome to stay.
On New Year’s Eve entertainment was again laid on, finishing just after midnight. Residents dressed up for the evening as well as participating staff. I felt this was over and above the call of duty and made the festive season very special for those present. I know my father enjoyed both immensely. Thank you.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

UK Marketing, Marketing Assistant at Gracewell of Sway responded to this review on 13 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team.

I visit at least twice a week, I get great pleasure going there and love seeing everyone and mixing with the residents and the staff. My friend who lives there is very happy and very well cared for. They have lots of in entertainment which of course they can choose from and a lovely garden they can walk around, or sit outside. It's a home from home.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Gracewell of Sway responded to this review on 05 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team.

I just wanted to say thank you to the Management and Staff for hosting such a wonderful Christmas Day. My mother has been living here for about 3 years but this was her first Christmas spent at Gracewell. I joined my mother for a delicious festive lunch and ended up playing Charades in the afternoon hosted by staff. Everyone joined in and it proved to be a hilarious game. The atmosphere was warm and welcoming from the moment I walked through the front door. Residents were sitting opening presents given to them by the staff and delivered by Father Christmas which they all seemed to love. A huge amount of planning and effort has obviously been put into this event and was very much appreciated.

My mother is well cared for and I feel happy when I leave her, knowing that she is in such a safe caring environment. Gracewell is running extremely well under the temporary management arrangement. This team is making a huge positive impact on the way the home is operating. Many thanks, team!

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

UK Marketing, Marketing Assistant at Gracewell of Sway responded to this review on 05 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

I cannot thank the staff of Gracewell of Sway enough for the tremendous support that they provided my elderly widowed Mother (and myself) in the last few months of her life. Following a period of treatment in hospital, she returned home a frail and extremely anxious lady who desperately needed comfort and care in an environment where she would feel safe and secure. Gracewell was exactly the type of place that I had sought for her and after a month's respite care, Mum told me that she wanted to stay as she was so happy with the loving care she was receiving. During her time there I was welcomed every time I visited her and It felt as though I seeing friends at her 'home'. Sadly she passed away peacefully two days before Christmas but the intensive care and support she received were second to none. I decided to continue with our plan to have Christmas Dinner at Gracewell and I am delighted that we did, it was a wonderful occasion and one Mum would have loved. Thank you all at Gracewell.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Gracewell of Sway responded to this review on 03 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Sway. Sorry to hear about your recent loss and please accept our sincere condolences.
The Gracewell of Sway Team.

Gracewell of Sway is certainly a Rolls Royce amongst care homes (or a luxury cruise liner!) The setting is lovely and the building majestic. The facilities are quite unsurpassed (bar! coffee shop! etc) and all the staff are friendly and caring, ensuring the residents have a very comfortable and dignified retirement. The only quibble I hear from some of the residents is about the food but that may just be down to personal preferences or otherwise!

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

UK Marketing, Marketing Assistant at Gracewell of Sway responded to this review on 03 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team.

The kindness, care and personal attention devoted to my parents on a daily basis are consistent of an excellent nature. This is greatly appreciated by them and all our family, who are always warmly welcomed when visiting. Thank you!

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

UK Marketing, Marketing Assistant at Gracewell of Sway responded to this review on 16 Dec 2016:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team.

Gracewell Sway is a care home that has a pleasant community atmosphere, friendly staff and adaptable management.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

UK Marketing, Marketing Assistant at Gracewell of Sway responded to this review on 13 Dec 2016:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

My 95-year-old mother moved into the Nostalgia Neighbourhood floor in July. After a few weeks of "settling in time", she now regards Gracewell as home. She is well occupied with many activities from carpet bowls to musical afternoons to trips out in the minibus.The entertainment staff work with all the residents to ensure their days are busy. She has home cooked 3-course lunch and dinners each day and coupled with homemade biscuits and cakes during the day Mum is well fed. Mum has been treated with dignity and respect by her carers and as her family, we are sure we couldn't have found Mum better care in the area.The staff are all friendly and welcoming whenever we visit. Mum has her hair and nails done in the home's salon, always has clean clothes in her wardrobe and her room is always well cleaned. I just hope that if I ever need a care home in the future my children find a Gracewell for me!

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Gracewell of Sway responded to this review on 28 Feb 2017:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

My mother and stepfather have been resident since July 2015.

During their respite period, they were accommodated in a small room together on the nostalgia floor. Frankly, this room was not at all suitable for a couple - it was far too small and on the wrong floor. However, after 1 month they became permanent residents and moved into a small apartment on the first floor which has been wonderful for them.

Throughout the 17 months, my parents have been resident, the care team have all been outstanding. They really care about my parent's wellbeing, making sure they are always clean and comfortable and enjoying a laugh and a joke with them.

Although my sister and I visit on a reasonably regular basis, the care team leaders always contact us when there is any significant change and keep us well informed of any issues. We really appreciate that communication.

As a result, my sister and I know they are always being well cared for.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

UK Marketing, Marketing Assistant at Gracewell of Sway responded to this review on 13 Dec 2016:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

My mum has been in Gracewell of Sway for nearly five years. Throughout that time she has been well cared for by the attentive staff and is in a safe and secure environment. There are numerous activities through the week that she actively participates in and she eats and drinks well - which she was not doing at home. She is happy where she is - she thinks that she is staying in a hotel. Any minor issues that need my attention - e.g. more clothes for my mum are communicated well by the staff.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

UK Marketing, Marketing Assistant at Gracewell of Sway responded to this review on 13 Dec 2016:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

What a truly amazing place Gracewell of Sway care home is - the staff are attentive and the care given to the residents is exceptional. As I live 200 miles away, I ring regularly and am happy that my father is in very good hands and when visiting, I am assured that he has all the support that he needs. He particularly enjoys his regular trips in the mini bus and he loved his birthday celebrations recently, made special by all the great people who work there.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Heather, Marketing Assistant at Gracewell of Sway responded to this review on 02 Dec 2016:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

My father is a resident and I could not envisage a home in which he is better cared for or more comfortable. The facilities and care are excellent and I know he is well looked after and very happy here.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Heather, Marketing Assistant at Gracewell of Sway responded to this review on 02 Dec 2016:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

I cannot speak too highly of the care and kindness shown to my mother who is 100 years old by the management and carers alike. Although physically she is finding life difficult there is no deterioration in her mind and finds life a bit difficult to come to terms with but has received so much support from the staff at Gracewell of Sway. As a frequent visitor, they are also so kind and supportive to me and always keep me fully updated with my mother's health issues.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Heather, Marketing Assistant at Gracewell of Sway responded to this review on 25 Nov 2016:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

When I came here my partner and I looked at many care home but were only impressed by this home and we thoroughly enjoyed our time here until my partner died in 2015. For many years I have been on a war wound pension and was told I had no quality of life they would try a difficult operation on my spine. Gracewell of Sway has given me that quality of life with their care and entertainment.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Heather, Marketing Assistant at Gracewell of Sway responded to this review on 25 Nov 2016:

Thank you for taking the time to share your experience of Gracewell of Sway and sorry to hear about the loss of your partner.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

From the moment you walk in, you can sense what a caring home Gracewell of Sway is.
My Father in Law is looked after by people who demonstrate pride in their jobs and are affectionate and caring in their manner.
I witnessed a very moving moment when a resident lady wanted to dance. She was unsteady on her feet, so a member of staff held her hands and danced with her.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Heather, Marketing Assistant at Gracewell of Sway responded to this review on 25 Nov 2016:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

I have been here for two and a half years,and it suits my needs. I wanted independent living with a small garden. I do go to quite a few activities and am happy here. My main complaint is that as a non-driver I do not get out very much. I have used the train and the local rural bus, but would like to go on mini trips more often.

How likely would you be to recommend Gracewell of Sway? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.6 out of 5

Heather, Marketing Assistant at Gracewell of Sway responded to this review on 25 Nov 2016:

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

Appalling, a result of poor management, risk adversity to the extent that whatever the care issue, it's never in the best interest of the resident. If you care about your relative steer clear of this home, don't get swayed by the decor. What matters really is the care that is given and this is poor.

How likely would you be to recommend Gracewell of Sway? Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   2 out of 5

Heather, Marketing Assistant at Gracewell of Sway responded to this review on 03 Nov 2016:

Thank you for taking the time to review Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Home Manager so that we can explore your concerns fully.
The Gracewell of Sway Team

I would highly recommend this care home to anyone that is looking for the best care. The staff are extremely helpful and kind, and all of the residents are very happy. If I had to move into a care home, I would definitely want to move here.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

We are comfortable here and looked after. The staff are generally attentive and caring.

How likely would you be to recommend Gracewell of Sway? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

A wonderful welcome, staff are fantastic particularly care and head housekeeper. I feel very content with the decision to move grandad in to.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I can't even begin to tell you how wonderful my father's welcome into this care home was. I am so grateful to them. He was a little apprehensive as he wasn't entirely sure of what to expect but as I accompanied him through the front door, the staff were so kind, friendly and warm, he almost immediately felt at home. Their attention to his needs thoroughly impressed me and made me feel that we had absolutely made the right decision in asking Gracewell of Sway to take care of him.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The staff are excellent and I'm very well looked after. They have gone out of their way to ensure I can keep my wonderful dog Lucy, who is my companion since my wife died.

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My sister has been a resident since December 2011. She has dementia, she started in 11 with a suite but as the conditioned worsened she went to a single room on the top floor as she was also incontinent.
She has been very happy all the time and can not believe she has been there 4 years. The carers are amazing and she gets on well with them all. Going out for fresh air - seems lacking - but to get her down by lift is quite a job. I take her down to the main dining room each Tuesday and we go out for fresh air walks then if it is not rainy!

How likely would you be to recommend Gracewell of Sway? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I was greeted at the desk as soon as I entered. I was with my wife and son. Coffee and biscuits soon appeared. The other residents were singing carols.

How likely would you be to recommend Gracewell of Sway? Don't know

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Submit a Review for Gracewell of Sway

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Lisa

Lisa Franklin

Job Title: Home Manager

Description:

As Home Manager of Gracewell of Sway I am proud and privileged to lead a beautiful home in the heart of the New Forest. I have a wealth of dedicated team members who aim to deliver the highest standards of care to our residents. The team go above and beyond the call of duty to make a difference to the residents who live in our home.

Janet

Janet Lopez

Job Title: Deputy Manager

Description:

I have been at Gracewell of Sway since 2012. As part of this team, one of my achievements was being nominated in
the National Care Awards 2014 as one of the Top 5 finalist in the Care Manager category. As a Deputy Manager my
role is to support the manager and carry out Audits to maintain the good standards of the home. I am proud to be part
of a dedicated care team whose aim is to deliver Person Centred and High Standard care."

Allen

Allen Dodgson

Job Title: Activities Co-ordinator

Description:

I joined Gracewell of Sway in 2011 as part of the activities team. As Activities Coordinator my role is to lead the team in running a vast array of activities to engage our residents. We host many activities every week which include a trekking club, mini bus trips, word games and quizzes, gentleman’s club, singalongs and gentle exercise classes. The activities team often host events for our residents and their families to celebrate national and international special occasions.

Emma

Emma Buckle

Job Title: Head of Administration

Description:

I have been at Gracewell of Sway since 2007. As Head of Administration, I oversee the entire administrative function within the home including leadership of the Reception team, HR and Payroll and Resident Billing. My team and I are committed to delivering the highest standard of customer services at all times.

Rebecca

Rebecca Moores

Job Title: Home Admissions Advisor

Description:

As Home Admissions Advisor, my role is to support and guide potential residents and their families through the daunting process of finding the right care solution. I can honestly say that I love my job and seeing a resident come into Gracewell and taking part in the activities and enjoying their life is a fantastic reward.

Ian

Ian Storrie

Job Title: Maintenance Manager

Description:

I joined Gracewell of Sway at the beginning of 2016, I very much enjoy being part of the team and feel privileged to be the Maintenance Manager here. Providing the highest standard of safety, security and comfort for the residents is the maintenance team’s goal.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Gracewell of Sway