Sway Place

Church Lane, Sway, Lymington SO41 6AD
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9.9 136 Reviews
  • Sway Place, Lymington
Sway Place is a stunning, purpose-built care home in the New Forest National Park. The team delivers a luxury lifestyle and round-the-clock residential and dementia care on a respite or permanent basis.

The Hampshire care home is a short drive from Brockenhurst and the coast and offers superb facilities including a café, hair and beauty salon and five-acres of beautiful, landscaped grounds. The lifestyle teams create a varied programme of activities as well as minibus outings to local areas of interest.

Residents can choose from a range of ensuite bedrooms, as well as independent living cottages set within the beautiful grounds, perfect for individuals or couples to live independently whilst also enjoying the facilities of Sway Place.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1625
  • Self-Funded Residential Dementia Care: from £1705

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge.
What’s included?


• All care and support including a monthly review of care plans (not applicable to independent living
residents)
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access inside the care home building


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Sway Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Francis Bosompim (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (68)

Visiting

  • The home welcomes visitors and there is no set visiting time, however, please always contact the Home Manager or Deputy to arrange a visit if there is a need to discuss anything specific.

Parking

  • There is ample parking for visitors in the private grounds of the care home

Sway Place Reviews (136)

Total of 136, showing 21-40
9.9

Sway Place has a Review Score of 9.9 (9.918) out of 10, based on 48 reviews in the last 2 years. Over all time Sway Place has 136 reviews.

Overall Experience

  • 125
  • 10
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Date Published

136
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Review from D J (Wife of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went into hospital after a fall, my husband is very nervous about being away from me, he has various health issues including mild dementia. We have been to Sway Place numerous times and therefore we were happy for him to come here. He was very well looked after here and I felt comfortable he was happy.
One member of staff in particular is such a lovely lady and goes out of her way to look after us with her kindness and care.

Reply from Laura Blake, Reviews Team at Sway Place

Thank you so much for taking the time to share your feedback about your experience with us.At Sway Place Care Home, we hold ourselves to high standards, and we are truly pleased to hear that your experience has been a positive one. Your kind words mean a great deal to us, and it was an absolute pleasure to care for your husband.We look forward to seeing you again soon.

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Review from T R (Daughter of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has another serious stroke and the professionalism and care given by the staff has been second to none. Not only has the care given to my Mother been fantastic but also the kindness and support shown to the whole family has been amazing at this very difficult time. I cannot recommend Sway
Place highly enough.

Reply from Laura Blake, Reviews Team at Sway Place

Thank you so much for taking the time to share your experience with us.Your kind words are truly appreciated and it's reassuring to know that we are meeting the high standards of care we strive for.

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Review from Caroline C (Sister of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole atmosphere has changed very much for the better over the past few months. All staff seem happy and provide exceptional, loving care. Having access to the app has given us insight into my brother's activities. Living so far away it's helpful to have this facility. Memory care are very good
at keeping us informed of any changes or issues.

Reply from Laura Blake, Reviews Team at Sway Place

Thank you so much for your lovely review. Your feedback is truly valuable in helping us continuously improve and build upon the service we provide to our residents and their families.We greatly appreciate your kind words and support.Best regards, from all at Sway Place

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Review from Lydia K (Granddaughter of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic time at the friends and relatives Christmas party. It has been lovely seeing everyone together with loves ones and with smiles on their faces and dancing.

Reply from Laura Blake, Reviews Team at Sway Place

Thank you very much for taking the time to share your feedback about your experience.We are so pleased to hear that you enjoy the monthly relatives' events as much as we do. It is always a pleasure to have you join us!

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Review from Ryan F (Grandson of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Super warm welcoming place, full of smiles, staff are as nice as can be. Honestly can't stress how lovely this place is.

Reply from Laura Blake, Reviews Team at Sway Place

Thank you so much for your kind words. It is truly rewarding to receive such positive feedback and to know that we are providing excellent care for our residents and their families. Your grandfather is an absolute pleasure to care for, and we greatly appreciate your support. Best regards, From us all at Sway Place

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Review from J O (Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ten out of ten, great staff. Very content.

Reply from Laura Blake, Reviews Team at Sway Place

Thank you so much for your lovely words. It is an absolute pleasure to support you and have you live here with us at Sway Place. Your kind comments have been shared with the whole team, and they truly appreciate your feedback.

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Review from A M (Friend of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and comforting environment.

Reply from Laura Blake, Reviews Team at Sway Place

Thank you very much for taking the time to share your feedback about your experience.It means a lot to know that we exceeded your expectations in caring for your friend. She is greatly missed by all of us.

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Review from L T (Daughter of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my Mum has been fantastic. Thank you to all the staff.

Reply from Laura Blake, Reviews Team at Sway Place

Thank you so much for your amazing feedback.Your kind words are truly appreciated and make us all feel incredibly proud of Sway Place and the care we provide.

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Review from A P (Grandson of Resident) published on 28 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we stepped into Sway Place, we knew it was a special home, we were warmly greeted and made to feel welcome by the customer relations manager and the team, every member of staff genuinely cares and this is evident in the general vibe of the home.
Cannot express my gratitude enough for
all you do for my gran and the welcome and support we received at a very difficult time.
I highly recommend Sway Place for anyone looking for residential care.

Reply from Laura Blake, Home Manager at Sway Place

Thank you for the excellent review and recommendation! I'm so pleased to hear that we were able to make the admission process smooth for your family. Gran is truly enjoying life at Sway Place, and it's wonderful for the team to know that we are meeting the high standards we strive for!

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Review from Jess C (Daughter-in-law of Resident) published on 28 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law resides at Sway Place and, due to health challenges, couldn't attend her granddaughter's wedding. To make up for it, my daughter suggested a special meal with her grandma a few weeks later, wearing wedding attire to capture photos and recreate part of the experience.
When I mentioned
this to the staff at Sway Place, they enthusiastically planned a photographer, a wedding cake and decorations to make it truly memorable. Despite needing to reschedule due to illness, Sway Place accommodated us seamlessly and the food was exceptional.
The day was magical and my daughter now has cherished photos with her grandma, a vital part of her life. Thank you, Sway Place, for creating such a meaningful moment for our family.

Reply from Laura Blake, Home Manager at Sway Place

Thank you very much for taking the time to share your feedback about your experience.
I'm so pleased that we were able to create such meaningful moments for your mother-in-law and your family. We strive to put our residents and their loved ones at the heart of everything we do, and it is truly wonderful to hear that we could help recreate this magical day for you all.

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Review from Malcolm M (Power of Attorney of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend moved into the home in early June of this year. I have to say the home smelled so clean and fresh, with working in the care sector for a long time this was a lovely experience. At first, he found it hard to find his way, but with a great deal of help from the staff, he started to settle in.
We found one carer in particular is such a ray of sunshine she bonded with him and started up a good friendship, she is a great asset to the home so pleased with her presence. I feel so pleased that he is in a good place. I can not fault the home in any way everyone is so kind and welcoming, I can see my friend is back to the happy man I know so well. Thank you one and all.

Reply from Laura Blake, Reviews Team at Sway Place

Thank you very much for taking the time to leave us feedback about your experience. At Sway Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. I am really glad that you find the staff accommodating and friendly. Our aim is always to make everyone feel welcome, including family, friends, and visitors. We are glad that your friend has settled in so well and is enjoying everything we have to offer at Sway Place.

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Review from Aaron T (Grandson of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful meal and party for my nan's 100th party. Well was an enjoyable party. The staff were all lovely and very helpful. And the facilities were second to none. The party room was set out amazingly and my nan had a thoroughly enjoyable party. Thank you.

Reply from Laura Blake, Home Manager at Sway Place

Thank you very much for taking the time to share your feedback about your experience.
We are delighted that Nan and your loved ones enjoyed her milestone birthday celebration at Sway Place. Our team sets high standards for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Lisa T (Daughter of Resident) published on 3 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today was the Big Care UK Sports Day held at Sway Place. What should have taken place in the gardens was quickly and expertly moved into the restaurant. What a fabulous event and such a joyful occasion for residents (whatever their ability), friends, family and staff. Everyone had a big smile on their
face and all the residents were included. One resident kept telling me how amazing the day was and that 'everyone is so so happy'. I've often seen this resident very confused and sad recently but today she was smiling from ear to ear. The home admissions advisor and the rest of the staff pulled out all the stops to make sure everyone was fed the delicious hog roast and looked after. I was so impressed with today's event and will remember my mum's egg and spoon race for a long time! A special mention must go to the home admissions advisor who is an incredible member of the team and brings so much energy, love and care into everything she does at Sway Place.

Reply from Laura Blake, Home Manager at Sway Place

Thank you for taking the time to leave us feedback about your experience.
At Sway Place Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high-quality care.

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Review from Michael P (Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, accommodation, food, orange juice and cranberry cordial. The management and carers are professionals in all their work. I am a temporary short-term resident who had an alcohol problem which is now cured. I will be leaving very soon in August to live independently with a carer (3 times
per week, 1 hour per day). Thank you all.

Reply from Laura Blake, Reviews Team at Sway Place

Thank you very much for taking the time to leave us feedback about your experience. At Sway Place Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.

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Review from Paul O (Son of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We spent some considerable time visiting a number of care homes in the local area in order to find the very best one for our mother. Sway Place was the one which stood out from all the others. We were most impressed with the location, the beautiful grounds, the layout, airy feel and atmosphere within
the Home and the overall set-up. Our second visit was with our mother who was equally impressed. We had the opportunity to meet members of staff both management and carers, all of whom seemed efficient, kind and caring. We were also introduced to some of the residents who all gave a good account of the home. It is well maintained, very clean and tidy and run efficiently. The home admissions adviser went out of her way to identify a lovely room for our mother and having her own furniture and personal belongings helps to make it a home away from home for her. Our mother has been there for two years come September. She is very content, comfortable, well cared for and amongst like-minded other residents.

Reply from Laura Blake, Reviews Team at Sway Place

Hi Paul, Thank you very much for taking the time to leave us such a lovely review and for acknowledging our welcoming atmosphere. We are delighted that Mum has settled so well and is enjoying life at Sway Place. A truly lovely review that the whole team appreciate. Best wishes, from us all at Sway Place.

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Review from Donald J (Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have experience of three other care homes in this area. Sway Place exceeds them all in total ambience. The previous owners and management worked tirelessly to raise the CQC rating from good to outstanding.
Some changes to staffing quality and levels may make this status difficult to maintain. We
expect best efforts.

Reply from Samantha Debenham, Reviews Team at Sway Place

Thank you so much for your review, we're so pleased to hear your kind words about Sway Place. We always strive for excellence and rest assured that our high standards will continue now and into the future.

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Review from C C (Son-in-law of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sway Place is always clean and tidy. Always made welcome when visiting and refreshments are always available. My mother-in-law has settled in very well, enjoying the food and activities and making new friends.

Reply from Laura Blake, Reviews Team at Sway Place

Thank you very much for taking the time to leave us feedback about your experience. At Sway Place Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks from all the team.

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Review from Lee S (Son of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has early onset dementia and I looked at various homes that could accommodate his needs. I was delighted with Sway Place and the ambience and facilities that they offer. Fantastic staff and care led by the general manager who has gone above and beyond to ensure my father's well-being and happiness.

Reply from Laura Blake, Reviews Team at Sway Place

Hi Lee S, Thank you very much for taking the time to leave us feedback about your experience. At Sway Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks from all at Sway Place.

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Review from Rachel C (Friend of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful caring home. Friendly helpful staff. Outstanding menu with quality food served in the resident's room or in the stunning dining room. En-suite rooms of generous size. Stunning grounds set in the beautiful local area.

Reply from Laura Blake, Reviews Team at Sway Place

Thank you very much for taking the time to leave us feedback about your experience at Sway Place. We will share your kind comments with the team. Look forward to seeing you soon.

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Review from Anthony C (Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are having the best time of our lives.
Staff couldn't be better.

Reply from Laura Blake, Reviews Team at Sway Place

Hi, thank you for your review. We are all so pleased that you are having the best time at Sway Place. Your review has been shared with the team.

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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Sway Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.918 for Sway Place is calculated as follows: ( (535 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 574 Ratings = 4.918

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sway Place is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2025

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (98)

Meet the Team (1)

Francis

Francis Bosompim

Job Title: General Manager

I love to see residents flourish and I’m so proud to see our fantastic team play an essential part in making that happen.


As general manager at Sway Place, it is hugely important to me that every person we care for is happy and feels safe. We work hard to ensure residents feel understood. For us, it is about supporting residents and enabling them to continue enjoying relationships with their loved ones.


One of my favourite parts of the day is the time I spend with residents and their relatives. It is a privilege to get to know them and hear their life stories.


I joined Care UK because it supports its teams. It is an organisation with clear values and there are systems in place that allow each of us to do our best, so residents receive consistent quality care.


I have a BSc in Dementia Studies and an MSc in Gerontology and Ageing. I also have a level five qualification in Leadership and Management in Health and Social Care. It is an area of study that I am keenly interested in, and I also spend time researching dementia studies at the Doctoral College at the University of Surrey.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sway Place to verify any information. View our terms and conditions. Sway Place has an Enhanced Service - more info.