Sway Place

Church Lane, Sway, Lymington SO41 6AD
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9.9 136 Reviews
  • Sway Place, Lymington
Sway Place is a stunning, purpose-built care home in the New Forest National Park. The team delivers a luxury lifestyle and round-the-clock residential and dementia care on a respite or permanent basis.

The Hampshire care home is a short drive from Brockenhurst and the coast and offers superb facilities including a café, hair and beauty salon and five-acres of beautiful, landscaped grounds. The lifestyle teams create a varied programme of activities as well as minibus outings to local areas of interest.

Residents can choose from a range of ensuite bedrooms, as well as independent living cottages set within the beautiful grounds, perfect for individuals or couples to live independently whilst also enjoying the facilities of Sway Place.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1625
  • Self-Funded Residential Dementia Care: from £1705

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge.
What’s included?


• All care and support including a monthly review of care plans (not applicable to independent living
residents)
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access inside the care home building


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Sway Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Francis Bosompim (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (68)

Visiting

  • The home welcomes visitors and there is no set visiting time, however, please always contact the Home Manager or Deputy to arrange a visit if there is a need to discuss anything specific.

Parking

  • There is ample parking for visitors in the private grounds of the care home

Sway Place Reviews (136)

Total of 136, showing 41-60
9.9

Sway Place has a Review Score of 9.9 (9.918) out of 10, based on 48 reviews in the last 2 years. Over all time Sway Place has 136 reviews.

Overall Experience

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  • 10
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Date Published

136
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Review from D R (Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks for wonderful experiences in and out of the care home.

Reply from Laura Blake, Reviews Team at Sway Place

Hi thank you very much for taking the time to leave us feedback about your experience. The staff were overjoyed to hear your lovely words. At Sway Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Best wishes from all your friends at Sway Place

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Review from H C (Sister-in-law of Resident) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial wonderful welcome from a lovely lady and the excellent care given to my brother-in-law and his wife on moving into Sway Place in November, we are extremely delighted that they have settled in so successfully. So pleased we were able to find such a delightful apartment for them so they
can still be together. Simply cannot fault Sway Place.

Reply from Laura Blake, Home Manager at Sway Place

Thank you very much for taking the time to leave us feedback about your experience.
We're truly delighted to hear that your brother-in-law and his wife have settled in so well at Sway Place. It's wonderful to know that the welcome and care they received made such a positive impression. We're so pleased they're able to stay together in their new apartment, and your kind words mean a great deal to all of us here at Sway Place.
Warm regards,
The Sway Place Team

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Review from Simon D (Son of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sway Place responded magnificently to my mother's need for respite care. Speedy responses and flexibility with regard to her needs was matched by kind, caring, friendly and delightful staff. Sway Place provides an ideal solution for our mother's care needs.

Reply from Laura Blake, Reviews Team at Sway Place

Hi Simon, Thank you very much for taking the time to leave us feedback about your mother's recent respite experience. At Sway Place Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from S H (Resident) assisted by family/friend published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live at Sway Place in the cottage with my husband and my beloved dog Pixie. Everyone is so kind and welcoming to all of us. I am so happy that life here includes my beautiful dog. There is so much to do here with my dog - including the beautiful grounds I can walk around with my dog and my new friends
who all make a fuss of us.

Reply from Laura Blake, Reviews Team at Sway Place

Thank you for your kind words. It is a pleasure having you, your husband and the beloved Pixie as part of the Sway Place Community. We understand that pets are a big part of the family, here at Sway we are delighted to welcome four-legged friends into the home.

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Review from M W (Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in the home for 12 months. My sister is also in the home. The staff are wonderful and cannot do enough. I have settled well and adapted to my new life at Sway Place. We enjoy the activities and varied menu.

Reply from Laura Blake, Reviews Team at Sway Place

Hello, thank you very much for taking the time to leave us feedback about your experience at Sway Place. We are happy to hear that you and your sister are receiving such great care at Sway Place and enjoying being part of our extended family here. Your feedback has been shared with the team.

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Review from Constance S (Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is beautiful and the staff are friendly and helpful. Excellent food and lovely grounds.

Reply from Laura Blake, Reviews Team at Sway Place

Hello Constance,
On behalf of the team at Sway Place, we would like to thank you so much for your positive review. We are delighted to hear you are enjoying the varied menu and beautiful 5 acres of ground at Sway Place. Our team work hard to maintain high standards of quality care for those living in our community.

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Review from Victoria C (Relative of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Sway Place for nearly a year, she loves her accommodation and all that Sway Place offers, activities, outings, meals and it is set in lovely grounds. The team at Sway Place are all so welcoming, from the domestic staff, maintenance, care staff, reception/admin, chef/catering
team and the management, the families are included in not only special events but on a day to day basis. I would recommend anyone looking for residential care to visit Sway Place as it has that 'home from home' atmosphere.


Overall, Sway Place has a homely feel and all the staff are very friendly and nothing is too much trouble. The food is of a good quality and the accommodation is a good size. I like that they have quiet lounges, a separate library and a couple of activity rooms. They have regular entertainment and events, which anyone is welcome to attend.

Reply from Laura Blake, Reviews Team at Sway Place

Hello. We really appreciate you taking the time to write a positive review of Sway Place Care Home. It is testament to the hard working and dedicated colleagues we have within our home. Thank you for your kind words and we are pleased to learn you would recommend us to others to others who are looking for a care home. Kind regards, Sway Place.

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Review from Christine C (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one I was made to feel welcome and they made the transition very easy. Prior to moving into Sway Place Dad was in a very dark place, he was lonely, not eating properly and suffering from depression. It was a tough decision to take him away from his family home of nearly 60 years but I need
never have worried, I have seen a remarkable change in him. Since being at Sway Place he’s made new friends, and been taken out on the occasional outing, he has also joined in with various activities and took great pleasure in some of their open day events where we were also invited to join in. I would therefore like to say a huge thank you to all the staff who work tirelessly and have been a great support in helping him to settle in and enjoy life again. I could not be more grateful for the care and sensitivity staff have shown to him in all aspects of the care home, be it management, reception, kitchen staff and cooks, cleaners, medical staff, maintenance, laundry staff, carers and activity staff.

Reply from Laura Blake, Reviews Team at Sway Place

Hi Christine,
Thank you very much for your fantastic review.
We are delighted to hear how well Dad has settled in at Sway Place and to see him flourishing. Your wonderful words of appreciation have been passed onto the team.
Best wishes, from all at Sway Place.

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Review from J H (Son of Resident) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Sway Place regularly and have noticed a recent improvement in standards within the home. There is more attention to detail, focus on the needs and welfare of residents and quality of the service provided.
Things like the cleaning of my mother's room and laundry service have improved noticeably.
The
new garden furniture is very welcome - though the garden itself could still do with a bit more attention in places. So could the external decoration - but I am aware of the plans for external redecoration later this year.
The range and extent of activities offered to residents have also shown significant improvement.
I thoroughly enjoyed the party to celebrate the Coronation.
Well done, and keep it up!

Reply from Samantha Debenham, Reviews Team at Sway Place

Thank you for your kind words – we’re so happy to hear your positive comments, and I’ll make sure these are passed on to the team. We are very much in the middle of our improvements to the exterior and held a community garden event recently that was very well received. Both residents and visitors to Sway Place have commented very positively on the changes, and residents are more engaged and actively using the grounds far more than they did. Residents and visitors are also very involved with caring for the gardens, such as watering and planting, as well as growing a range of products in our walled garden, which will be used in the kitchens as part of our seed-to-table project. Please keep an eye on our Facebook page, where you can view all our exciting garden improvements as they happen, and of course, you’re welcome to visit any time to enjoy the lovely outside space at Sway Place in person too.

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Review from Clare E (Daughter of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Sway Place in December 2021 and had 18 months of kind, patient and compassionate care from staff in the Memory Care team. The consistency of staffing exceeded expectations. The team leaders always updated my sisters and me about our mother's health, falls etc, and consulted us about
her care and preferences.
Through her dementia, she believed she was living in a country hotel which spoke volumes for the quality of the surroundings at Sway Place - her room was always clean and tidy. Staff always welcomed my two sisters and me on our regular visits to see our mother, and nothing was too much trouble.

Reply from Reviews Team at Sway Place

Thank you very much for taking the time to leave us feedback about your experience.
At Ridley Manor - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We are so happy to hear that your mother decided to stay with us on a more permanent basis after coming in initially for a respite stay. It is also lovely to hear how much she loves the children's visits and live entertainment that we provide.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team

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Review from Jillian Y (Daughter of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since contacting the home in January, I was able to view Sway Place shortly afterwards when all my questions were answered, and my mind was put to rest. My 92-year-old mother was very lucky to find that a cottage was just becoming vacant. She was able to move in mid-March.
She is very pleased with
the amount of space and loves the independence that she has there. She can be involved in events happening in the main area or she can be quiet in the privacy of her own cottage.
The staff are all very caring, smartly dressed, polite and efficient. The meals are beautifully presented and very tasty.
Keep up the good work!

Reply from Laura Blake, Reviews Team at Sway Place

Hi Jillian, thank you for your kind words. Our Independent Cottages offer privacy and a place of your own but with the advantage of handy services and wonderful facilities on your doorstep. We are glad your mother has settled into her Cottage and is enjoying her independence and being part of the Sway Place community.

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Review from Robert Y (Son-in-law of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved to an independent living cottage in Sway Place in March 2023. She relocated from another care home, in the expectation that she would have greater independence; find more residents with whom she could communicate and have more consistent provision of food and other services.
We
noticed Sway Place in a posting on Facebook and liked, in particular, their independent living cottage option that was only slightly more expensive than her prior home. Since moving, her mental state has improved dramatically; she loves the restaurant service and the attentive and friendly staff throughout Sway Place. She also enjoys talking to residents and joining in with the many activities provided. We also experienced their restaurant for lunch, which was excellent.
The cottage is well provisioned for space and facilities, having a separate bedroom and en-suite large shower room. There is a small kitchen area with a fridge and washing machine, although washing services are included.

Reply from Laura Blake, Reviews Team at Sway Place

Hi Robert, thank you very much for taking the time to leave us feedback about your experience. We are glad that your mother-in-law is embracing all Sway Place has to offer. Your feedback is invaluable.
Thank you for your time; we look forward to seeing you soon.
From all at Sway Place.

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Review from C H (Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have met many residents who have led very interesting lives. This is the last generation to remember World War Two. There is a good cross-section of the population, some very talkative and quite complimentary about life here and relationships with staff. The rapport between staff and residents is
excellent, and some exchanges are very amusing. As in all communities, there is a small minority of complainers who seem to feel it is their responsibility to complain about everything and everybody.
Overall people are very pleased with the staff and services. The kitchen output has improved lately, and meals are becoming more interesting and varied.
Considering what they have to deal with, I am amazed at their patience, particularly during the pandemic and its after-effects. It is clear there are staff shortages, and the way they cover for each other is excellent.
My only small criticism is that the request for a small portion is seldom understood, and there must be a lot of food waste.

Reply from Samantha Debenham, Reviews Team at Sway Place

Thank you very much for taking the time to submit your review of Sway Place – we’re very happy to see your excellent scores and kind comments about the team and lifestyle here. We’re also very pleased to hear that you’re enjoying the meals here – we’re always keen to make sure the menus reflect the wishes of residents, so if there’s a favourite meal you’d like, just let us know, and of course, we’ll also feedback your comment about the portion size to the Head Chef so we can ensure this is correct. In regards to staffing shortages, this is not the case – we have a full team in place and always have enough team members in the home to support residents safely 24 hours a day, seven days a week. Thank you again, and if you have any further comments or questions, let us know, and we’ll be happy to help.

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Review from Anne P (Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've moved into the home nine months ago. I've been made to feel welcome and part of the family and would be happy to recommend Sway Place. Come and join the fun!

Reply from Laura Blake, Reviews Team at Sway Place

Hi Anne, thank you for your wonderful review. We are thrilled that you are enjoying your stay and rate all our services so highly.
We love having you as part of the Sway Place Family.

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Review from M L (Daughter of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into a suite in Sway Place in 2019. My mother sadly passed away the following year, and now my father has just recently died. Throughout all this time, we have been impressed with the care they received and the friendliness of the staff. Communication has always been good, and any queries
or issues are dealt with quickly and efficiently. An excellent care home.

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Review from G P (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Sway Place since September, and I am happy to put on record how grateful I am to all the staff for making this such a smooth and good transition for her. For myself, my brother and our children and families who have been visiting her, we have been so impressed by how lively, engaged
and settled she has become. She is a remarkable lady and very resilient and determined, but her progress is also so helped by the culture of Sway Place and the interactions and activities she has been involved in.

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Review from C K (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first research visit to transitioning Dad to a new home in a different county, the team at Sway Place have excelled. A truly caring environment where individuals go above and beyond.
I wouldn't hesitate to recommend.

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Review from Jane T (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a somewhat bumpy ride to eventually get our mum to Sway Place!
Our initial enquiries in December 2022 were dealt with professionally, efficiently, and in a friendly and welcoming manner. Communication was excellent at every stage.
We then hit the buffers with Mum being admitted to the
hospital just after Christmas, with further medical problems evolving. The whole team at Sway Place have been absolutely fantastic in helping us get her from the hospital to her new home as quickly and safely as possible.
She has now been a resident for two weeks, and already we are seeing a big difference in her general health, confidence and sociability. I cannot praise all the staff enough for their care, advice and attention, not only to Mum but to the family as well.
This is a wonderful start for her, and it is lovely to see her smile and laugh again.

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Review from Andrew S (Son of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From August 2022 until his death on 24/01/23, the Sway Place team provided a professional and compassionate service, providing individual support and updating my dad's immediate family whenever there was a requirement. I would have no hesitation in recommending Sway Place.

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Review from Dorothy D (Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We barely need activity staff.
Since I am in one of the cottages attached to Sway Place, some of the ratings do not apply.
Since the group took over a year ago, the food has not been as good, eg breakfast - buffet and marmalade are poor.
Lunch - beef is mostly tough.
Supper-pudding rice is often
substituted for cosy rice.

Reply from Samantha Debenham, Personal Assistant at Sway Place

Thank you for taking the time to provide your feedback. We were incredibly happy to see some of your excellent scores, but I also wanted to reassure you that we have taken your comments on board regarding some of the issues you’ve raised with the food – we did have some temporary problems with our usual items being out of stock, for example, marmalade, so have had to make a temporary switch – we will be going back to the original as soon as it is available. We have also raised the issue of the lamb and beef with our Hotel Services Manager, who is looking into this for us. In regards to activities, we are very lucky to have recruited two new excellent team members who I’m sure will be able to work with you and the other residents on planning some exciting activities and trips out shortly. Thank you again for your feedback, and please let us know if you have any further comments or suggestions, and we’ll be happy to help.

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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Sway Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.918 for Sway Place is calculated as follows: ( (535 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 574 Ratings = 4.918

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sway Place is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2025

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (98)

Meet the Team (1)

Francis

Francis Bosompim

Job Title: General Manager

I love to see residents flourish and I’m so proud to see our fantastic team play an essential part in making that happen.


As general manager at Sway Place, it is hugely important to me that every person we care for is happy and feels safe. We work hard to ensure residents feel understood. For us, it is about supporting residents and enabling them to continue enjoying relationships with their loved ones.


One of my favourite parts of the day is the time I spend with residents and their relatives. It is a privilege to get to know them and hear their life stories.


I joined Care UK because it supports its teams. It is an organisation with clear values and there are systems in place that allow each of us to do our best, so residents receive consistent quality care.


I have a BSc in Dementia Studies and an MSc in Gerontology and Ageing. I also have a level five qualification in Leadership and Management in Health and Social Care. It is an area of study that I am keenly interested in, and I also spend time researching dementia studies at the Doctoral College at the University of Surrey.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sway Place to verify any information. View our terms and conditions. Sway Place has an Enhanced Service - more info.