
Having been a resident at this home. I've come to know that the staff are always willing and helpfulBoyd C(Resident / Service User)



Having been a resident at this home. I've come to know that the staff are always willing and helpfulBoyd C(Resident / Service User)



Sway Place is a stunning, purpose-built care home in the New Forest National Park. The team delivers a luxury lifestyle and round-the-clock residential and dementia care on a respite or permanent basis.
The Hampshire care home is a short drive from Brockenhurst and the coast and offers superb facilities including a café, hair and beauty salon and five-acres of beautiful, landscaped grounds. The lifestyle teams create a varied programme of activities...
Care Provided by Sway Place
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 68 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge.
What’s included?
residents)
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access inside the care home building
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Sway Place for full pricing details and T&Cs.
Contact Sway Place to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Francis Bosompim (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (68)
- Single Rooms with ensuite Wet Room (68)
Visiting
- The home welcomes visitors and there is no set visiting time, however, please always contact the Home Manager or Deputy to arrange a visit if there is a need to discuss anything specific.
Parking
- There is ample parking for visitors in the private grounds of the care home
Sway Place Reviews (143)
Sway Place has a Review Score of 10 (9.977) out of 10, based on 40 reviews in the last 2 years.
Over all time Sway Place has 143 reviews.
Overall people are very pleased with the staff and services. The kitchen output has improved lately, and meals are becoming more interesting and varied.
Considering what they have to deal with, I am amazed at their patience, particularly during the pandemic and its after-effects. It is clear there are staff shortages, and the way they cover for each other is excellent.
My only small criticism is that the request for a small portion is seldom understood, and there must be a lot of food waste.
Thank you very much for taking the time to submit your review of Sway Place – we’re very happy to see your excellent scores and kind comments about the team and lifestyle here. We’re also very pleased to hear that you’re enjoying the meals here – we’re always keen to make sure the menus reflect the...
I've moved into the home nine months ago. I've been made to feel welcome and part of the family and would be happy to recommend Sway Place. Come and join the fun!
We love having you as part of the Sway Place Family.
My parents moved into a suite in Sway Place in 2019. My mother sadly passed away the following year, and now my father has just recently died. Throughout all this time, we have been impressed with the care they received and the friendliness of the staff. Communication has always been good, and any queries or issues are dealt with quickly and efficiently. An excellent care home.
My mother has been at Sway Place since September, and I am happy to put on record how grateful I am to all the staff for making this such a smooth and good transition for her. For myself, my brother and our children and families who have been visiting her, we have been so impressed by how lively, engaged and settled she has become. She is a remarkable lady and very resilient and determined, but her progress is also so helped by the culture of Sway Place and the interactions and activities she has been involved in.
I wouldn't hesitate to recommend.
Our initial enquiries in December 2022 were dealt with professionally, efficiently, and in a friendly and welcoming manner. Communication was excellent at every stage.
We then hit the buffers with Mum being admitted to the hospital just after Christmas, with further medical problems evolving. The whole team at Sway Place have been absolutely fantastic in helping us get her from the hospital to her new home as quickly and safely as possible.
She has now been a resident for two weeks, and already we are seeing a big difference in her general health, confidence and sociability. I cannot praise all the staff enough for their care, advice and attention, not only to Mum but to the family as well.
This is a wonderful start for her, and it is lovely to see her smile and laugh again.
From August 2022 until his death on 24/01/23, the Sway Place team provided a professional and compassionate service, providing individual support and updating my dad's immediate family whenever there was a requirement. I would have no hesitation in recommending Sway Place.
Since I am in one of the cottages attached to Sway Place, some of the ratings do not apply.
Since the group took over a year ago, the food has not been as good, eg breakfast - buffet and marmalade are poor.
Lunch - beef is mostly tough.
Supper-pudding rice is often substituted for cosy rice.
Thank you for taking the time to provide your feedback. We were incredibly happy to see some of your excellent scores, but I also wanted to reassure you that we have taken your comments on board regarding some of the issues you’ve raised with the food – we did have some temporary problems with our...
My mum moved into Sway Place after a prolonged hospital stay. From my initial enquiry, one lady was welcoming and reassuring and made everything as easy as possible for me. After visiting many local care homes, I knew this was right for Mum and also for my own peace of mind. I cannot fault the care she receives; she feels completely at home and frequently comments about how lucky she is to live in such a beautiful place. Mum is not a great lover of food, but the staff have taken the time to find her favourite things, and everyone encourages her to eat. Both she and I love the fact that her carers really know her. They have endless patience, and nothing is too much trouble. They are so much more than just her carers. Her team also now know me and always greets me by name, which makes me feel part of the Sway Place family. I am contacted whenever there is something to discuss, and I am kept updated with the lovely events in the home. I could not ask for a better place for Mum to live in.
Sway Place has given us peace of mind that our father has the best care, and they keep him safe. The staff are excellent, and he loves the food. The grounds are beautiful and really add to make the home just perfect.
I came to Sway Place for Respite care during the Covid pandemic, and I never left. I now call Sway Place my forever home. I was made to feel very welcome, and all staff members go out of their way to make every day special. The food is excellent and plentiful, and there are always options if I do not like something. I am a keen golfer, however, my mobility had deteriorated, but staff have made it possible for me to play my hobby that I enjoy so much. I have a beautiful suite that I was able to furnish to make a home from home feel. My suite looks out onto the stunning gardens where I love watching the rooks and crows gathering in flocks. I have never looked back on coming to Sway Place, my home.
We were not disappointed as a family, on the contrary, the experience is even better than the promise. It's a traumatic time for anybody to make such a move, and I was delighted with the understanding and care that was shown to my mother and the communication I received in setting everything up. Everyone on the staff has been wonderful, but especially the way my mum was welcomed and supported when she arrived was notable. I have nothing but praise.
Since my mother arrived, she has blossomed, and at 92-years, that's something. She has a spring in her step and a smile on her face. She enjoys the food, the company, the grounds and the activities. It's such a lovely environment, and her independence is cherished there just as she hoped.
My father was cared for by Gracewell of Sway for the last two months of his life. His room was bright, clean and spacious, and the staff outstanding. He needed full-time care - to be lifted out of bed, washed and dressed etc. The staff were always polite, caring and quick to respond when called; nothing was too much. The food was wonderful and they were very flexible, allowing me to eat with my Dad in the garden when it was sunny and bringing ice cream for breakfast when that was about all he would eat. A fond memory is that when my Dad passed, they formed a small guard of honour comprising carers and support staff to say a last goodbye as the body taken away. I have only positive things to say about Gracewell... along with a big thank you to all the staff.
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Sway – particularly at such a difficult time. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride...
My father has been in the care of Gracewell of Sway for a few months now. Sadly I live a long way away and it has been very hard for me to visit. When I have, it is clear my father is being so well cared for. The staff not only look after his physical needs but are so kind and thoughtful. They chat to him and make him as comfortable in every way possible. The staff have been great for me to deal with. They answer any questions I have had and when I visited my father recently they were warm, friendly and welcoming to me too. They have emailed me photos of my father which mean so much to me as I can't seen him easily.
Here at Gracewell of Sway, we believe communication with family members and friends is very important. This enables us to provide understanding and confidence to relatives of our high-quality care whilst also giving us the opportunity to improve our service. Thank you for taking the time to share your kind words.
Having visited a number of care homes in the area trying to find one that best suited Mum's needs (early stages of Alzheimer's), we knew as soon as we'd met the team at Gracewell of Sway and the facilities offered, that we'd found the right place! Over the next 8 or so months of Mum's stay, the true dedication, commitment, attention to detail and love and affection shown to her was quite simply outstanding! The 'safe-room' facility implemented to allow visits to continue during Covid restrictions was superb and we will always be grateful for that time, plus the reinstated room visits in her final weeks, that allowed both my father and I to maintain the 'personal touch' with Mum until the time came for her to peacefully slip away. There are too many superb individuals to name in such a review, but the team are amazing and the level of care shown to all residents, not just my Mum was exemplary. We cannot rate everyone at Gracewell of Sway highly enough - thank you all so much!
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Sway– particularly at such a difficult time. The team here are so grateful that your mum had such a positive experience of the home and this extended to family members and friends.
From the first point of contact with the staff at Gracewell of Sway they were so professional, caring and gave us all the information we needed to know before our mum went into the carehome. She has now been there for 5 weeks and the care and attention has been outstanding and she has improved 100%. The home and surroundings are beautiful we couldn’t wish for a better place for our mum to be. A big thank you to all the staff.
Gracewell of Sway appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mum has settled in well.
Being able to view Gracewell Sway via zoom amid Covid restrictions was really helpful to give us the best feeling of the facilities, activities and accommodation.
Our welcome was warm, friendly and very personal. This left us as a family with real confidence about the level of care that would be given.
The staff are warm, friendly, caring and always have time for us and our many questions as we adapt to this new way of life.
We know after a visit that we are leaving our loved one in a safe, friendly environment and his needs will be met.
Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Sway and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Gracewell we believe this creates a relaxed and friendly environment for our residents to call home.
The whole team is very helpful and welcoming, nothing has been too much trouble. The facilities are first class and the setting is lovely; the food and care have been great with our Mother describing it as a five-star service.
We are delighted to hear that our dining is a stand out factor for your mother. Our residents deserve the best and we ensure that they receive this from a wide variety of high-quality suppliers. Thank you for your recognition of this, and your kind words will be passed on to our dining team.
I have recently moved to Gracewell from my home nearby, I have found the experience absolutely amazing. The staff are so kind thoughtful and understand what a huge step in life I have taken. My move-in day was run so smoothly and the staff reassured me constantly. Prior to my move-in, I viewed my room and it has been laid out exactly how I wanted it from the moment I walked in it felt like mine with my own furniture, pictures and plants which made this process even more reassuring that I was making the right choice. I have enjoyed a weekly activities planner given to me and I can choose which activities I can join in with and I do enjoy a variety of the activities. My overall experience has been a good positive one and I am looking forward to my future at Gracewell of Sway.
Our team here at Gracewell of Sway are so grateful for your comments. Our activities coordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.
I came to Gracewell with my wife who had a diagnosis of Dementia. My wife was well cared for by all staff members throughout her life here at Gracewell. When she sadly passed away I made the decision to remain at Gracewell and as this is where I call my home. The activities' program is set for each week with a wide range of indoor, outdoor and trips out. The food available is always cooked at a high standard with a wide selection of choices. The staff have been wonderful throughout my experience here, supporting me through tough times. My bedroom is wonderful, cleaned every day and I am lucky enough to have a patio door onto a beautifully maintained courtyard. Which is south facing which I really enjoy waking up to the sun shining through. My washing is collected by my care staff and washed, ironed and returned in remarkable timing. The care home offers a lovely modern tea palace with a coffee machine where I enjoy meeting friends for coffees throughout my day.
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Sway– particularly at such a difficult time. The team here are so grateful that your wife had such a positive experience of our home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 April 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (45) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Sway Place.
Accreditations
There are no accreditations posted yet for Sway Place.
Meet the Team (1)

I love to see residents flourish, and I’m so proud to see our fantastic team play an essential part in making that happen.
As home manager at Sway Place, it is hugely important to me that every person we care for is happy and feels safe. We work hard to ensure residents feel understood. For us, it is about supporting residents and enabling them to continue enjoying relationships with their loved ones.
One of my favourite parts of the day is the time I spend with residents and their relatives. It is a privilege to get to know them and hear their life stories.
I joined Care UK because it supports its teams. It is an organisation with clear values, and there are systems in place that allow each of us to do our best, so residents receive consistent quality care.
I have a BSc in Dementia Studies and an MSc in Gerontology and Ageing. I also have a level five qualification in Leadership and Management in Health and Social Care. It is an area of study that I am keenly interested in, and I also spend time researching dementia studies at the Doctoral College at the University of Surrey.
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