Sway Place

Church Lane, Sway, Lymington SO41 6AD
Review Us
9.9 136 Reviews
  • Sway Place, Lymington
Sway Place is a stunning, purpose-built care home in the New Forest National Park. The team delivers a luxury lifestyle and round-the-clock residential and dementia care on a respite or permanent basis.

The Hampshire care home is a short drive from Brockenhurst and the coast and offers superb facilities including a café, hair and beauty salon and five-acres of beautiful, landscaped grounds. The lifestyle teams create a varied programme of activities as well as minibus outings to local areas of interest.

Residents can choose from a range of ensuite bedrooms, as well as independent living cottages set within the beautiful grounds, perfect for individuals or couples to live independently whilst also enjoying the facilities of Sway Place.

Show Sway Place on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1625
  • Self-Funded Residential Dementia Care: from £1705

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge.
What’s included?


• All care and support including a monthly review of care plans (not applicable to independent living
residents)
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access inside the care home building


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Sway Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Francis Bosompim (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (68)

Visiting

  • The home welcomes visitors and there is no set visiting time, however, please always contact the Home Manager or Deputy to arrange a visit if there is a need to discuss anything specific.

Parking

  • There is ample parking for visitors in the private grounds of the care home

Sway Place Reviews (136)

Total of 136, showing 121-136
9.9

Sway Place has a Review Score of 9.9 (9.918) out of 10, based on 48 reviews in the last 2 years. Over all time Sway Place has 136 reviews.

Overall Experience

  • 125
  • 10
  • 0
  • 1
  • 0

Date Published

136
20
32
48
88

Review from Gill (Daughter of Resident) published on 19 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness, care and personal attention devoted to my parents on a daily basis are consistent of an excellent nature. This is greatly appreciated by them and all our family, who are always warmly welcomed when visiting. Thank you!

Reply from UK Marketing, Marketing Assistant at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon S (Son of Resident) published on 13 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and stepfather have been resident since July 2015.


During their respite period, they were accommodated in a small room together on the nostalgia floor. Frankly, this room was not at all suitable for a couple - it was far too small and on the wrong floor. However, after 1 month they became

permanent residents and moved into a small apartment on the first floor which has been wonderful for them.


Throughout the 17 months, my parents have been resident, the care team have all been outstanding. They really care about my parent's wellbeing, making sure they are always clean and comfortable and enjoying a laugh and a joke with them.


Although my sister and I visit on a reasonably regular basis, the care team leaders always contact us when there is any significant change and keep us well informed of any issues. We really appreciate that communication.


As a result, my sister and I know they are always being well cared for.

Reply from UK Marketing, Marketing Assistant at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael M (Relative of Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell Sway is a care home that has a pleasant community atmosphere, friendly staff and adaptable management.

Reply from UK Marketing, Marketing Assistant at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila D (Daughter of Resident) published on 2 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a truly amazing place Gracewell of Sway care home is - the staff are attentive and the care given to the residents is exceptional. As I live 200 miles away, I ring regularly and am happy that my father is in very good hands and when visiting, I am assured that he has all the support that he needs.
He particularly enjoys his regular trips in the mini bus and he loved his birthday celebrations recently, made special by all the great people who work there.

Reply from Heather, Marketing Assistant at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan P (Son of Resident) published on 2 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident and I could not envisage a home in which he is better cared for or more comfortable. The facilities and care are excellent and I know he is well looked after and very happy here.

Reply from Heather, Marketing Assistant at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sylvie C (Daughter-in-law of Resident) published on 25 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you walk in, you can sense what a caring home Gracewell of Sway is.
My Father in Law is looked after by people who demonstrate pride in their jobs and are affectionate and caring in their manner.
I witnessed a very moving moment when a resident lady wanted to dance. She was unsteady
on her feet, so a member of staff held her hands and danced with her.

Reply from Heather, Marketing Assistant at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for two and a half years,and it suits my needs. I wanted independent living with a small garden. I do go to quite a few activities and am happy here. My main complaint is that as a non-driver I do not get out very much. I have used the train and the local rural bus, but would like to
go on mini trips more often.

Reply from Heather, Marketing Assistant at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C. Jane A (Daughter of Resident) published on 25 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of the care and kindness shown to my mother who is 100 years old by the management and carers alike. Although physically she is finding life difficult there is no deterioration in her mind and finds life a bit difficult to come to terms with but has received so much support
from the staff at Gracewell of Sway. As a frequent visitor, they are also so kind and supportive to me and always keep me fully updated with my mother's health issues.

Reply from Heather, Marketing Assistant at Sway Place

Thank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Daughter of Resident) published on 3 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Appalling, a result of poor management, risk adversity to the extent that whatever the care issue, it's never in the best interest of the resident. If you care about your relative steer clear of this home, don't get swayed by the decor. What matters really is the care that is given and this is poor.

Reply from Heather, Marketing Assistant at Sway Place

Thank you for taking the time to review Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Home Manager so that we can explore your concerns fully.
The Gracewell of Sway Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Darren (Grandson of Resident) published on 17 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this care home to anyone that is looking for the best care. The staff are extremely helpful and kind, and all of the residents are very happy. If I had to move into a care home, I would definitely want to move here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean S (Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are comfortable here and looked after. The staff are generally attentive and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma B (Granddaughter of Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful welcome, staff are fantastic particularly care and head housekeeper. I feel very content with the decision to move grandad in to.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Moira (Daughter of Resident) published on 16 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't even begin to tell you how wonderful my father's welcome into this care home was. I am so grateful to them. He was a little apprehensive as he wasn't entirely sure of what to expect but as I accompanied him through the front door, the staff were so kind, friendly and warm, he almost immediately
felt at home. Their attention to his needs thoroughly impressed me and made me feel that we had absolutely made the right decision in asking Gracewell of Sway to take care of him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David R (Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and I'm very well looked after. They have gone out of their way to ensure I can keep my wonderful dog Lucy, who is my companion since my wife died.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Sister of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident since December 2011. She has dementia, she started in 11 with a suite but as the conditioned worsened she went to a single room on the top floor as she was also incontinent.
She has been very happy all the time and can not believe she has been there 4 years. The carers
are amazing and she gets on well with them all. Going out for fresh air - seems lacking - but to get her down by lift is quite a job. I take her down to the main dining room each Tuesday and we go out for fresh air walks then if it is not rainy!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John S (Brother of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was greeted at the desk as soon as I entered. I was with my wife and son. Coffee and biscuits soon appeared. The other residents were singing carols.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Sway Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.918 for Sway Place is calculated as follows: ( (535 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 574 Ratings = 4.918

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sway Place is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2025

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (98)

Meet the Team (1)

Francis

Francis Bosompim

Job Title: General Manager

I love to see residents flourish and I’m so proud to see our fantastic team play an essential part in making that happen.


As general manager at Sway Place, it is hugely important to me that every person we care for is happy and feels safe. We work hard to ensure residents feel understood. For us, it is about supporting residents and enabling them to continue enjoying relationships with their loved ones.


One of my favourite parts of the day is the time I spend with residents and their relatives. It is a privilege to get to know them and hear their life stories.


I joined Care UK because it supports its teams. It is an organisation with clear values and there are systems in place that allow each of us to do our best, so residents receive consistent quality care.


I have a BSc in Dementia Studies and an MSc in Gerontology and Ageing. I also have a level five qualification in Leadership and Management in Health and Social Care. It is an area of study that I am keenly interested in, and I also spend time researching dementia studies at the Doctoral College at the University of Surrey.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sway Place to verify any information. View our terms and conditions. Sway Place has an Enhanced Service - more info.