
Having been a resident at this home. I've come to know that the staff are always willing and helpfulBoyd C(Resident / Service User)



Having been a resident at this home. I've come to know that the staff are always willing and helpfulBoyd C(Resident / Service User)



Sway Place is a stunning, purpose-built care home in the New Forest National Park. The team delivers a luxury lifestyle and round-the-clock residential and dementia care on a respite or permanent basis.
The Hampshire care home is a short drive from Brockenhurst and the coast and offers superb facilities including a café, hair and beauty salon and five-acres of beautiful, landscaped grounds. The lifestyle teams create a varied programme of activities...
Care Provided by Sway Place
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 68 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge.
What’s included?
residents)
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access inside the care home building
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Sway Place for full pricing details and T&Cs.
Contact Sway Place to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Francis Bosompim (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (68)
- Single Rooms with ensuite Wet Room (68)
Visiting
- The home welcomes visitors and there is no set visiting time, however, please always contact the Home Manager or Deputy to arrange a visit if there is a need to discuss anything specific.
Parking
- There is ample parking for visitors in the private grounds of the care home
Sway Place Reviews (143)
Sway Place has a Review Score of 10 (9.977) out of 10, based on 40 reviews in the last 2 years.
Over all time Sway Place has 143 reviews.
From the minute you arrive at this home, it takes your breath away. The grounds and buildings are kept clean and tidy. You enter inside and it is immaculate. It was not an easy decision putting any loved ones into care but when age forces you, I couldn't have made a better choice. ALL staff involved at Gracewell of Sway are fantastic, the management is very involved with the residents and are always most helpful. The carers are wonderful and the care given is of high quality. Without missing out any department from catering/housekeeping/activities etc all staff are cheerful and polite. It is a joy to visit such a bright and buzzing environment.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
My 95-year-old mother moved into the Nostalgia Neighbourhood floor in July. After a few weeks of "settling in time", she now regards Gracewell as home. She is well occupied with many activities from carpet bowls to musical afternoons to trips out in the minibus.The entertainment staff work with all the residents to ensure their days are busy. She has home cooked 3-course lunch and dinners each day and coupled with homemade biscuits and cakes during the day Mum is well fed. Mum has been treated with dignity and respect by her carers and as her family, we are sure we couldn't have found Mum better care in the area.The staff are all friendly and welcoming whenever we visit. Mum has her hair and nails done in the home's salon, always has clean clothes in her wardrobe and her room is always well cleaned. I just hope that if I ever need a care home in the future my children find a Gracewell for me!
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
On New Year’s Eve entertainment was again laid on, finishing just after midnight. Residents dressed up for the evening as well as participating staff. I felt this was over and above the call of duty and made the festive season very special for those present. I know my father enjoyed both immensely. Thank you.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team.
I just wanted to say thank you to the Management and Staff for hosting such a wonderful Christmas Day. My mother has been living here for about 3 years but this was her first Christmas spent at Gracewell. I joined my mother for a delicious festive lunch and ended up playing Charades in the afternoon hosted by staff. Everyone joined in and it proved to be a hilarious game. The atmosphere was warm and welcoming from the moment I walked through the front door. Residents were sitting opening presents given to them by the staff and delivered by Father Christmas which they all seemed to love. A huge amount of planning and effort has obviously been put into this event and was very much appreciated.
My mother is well cared for and I feel happy when I leave her, knowing that she is in such a safe caring environment. Gracewell is running extremely well under the temporary management arrangement. This team is making a huge positive impact on the way the home is operating. Many thanks, team!
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
I visit at least twice a week, I get great pleasure going there and love seeing everyone and mixing with the residents and the staff. My friend who lives there is very happy and very well cared for. They have lots of in entertainment which of course they can choose from and a lovely garden they can walk around, or sit outside. It's a home from home.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team.
Gracewell of Sway is certainly a Rolls Royce amongst care homes (or a luxury cruise liner!) The setting is lovely and the building majestic. The facilities are quite unsurpassed (bar! coffee shop! etc) and all the staff are friendly and caring, ensuring the residents have a very comfortable and dignified retirement. The only quibble I hear from some of the residents is about the food but that may just be down to personal preferences or otherwise!
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team.
I cannot thank the staff of Gracewell of Sway enough for the tremendous support that they provided my elderly widowed Mother (and myself) in the last few months of her life. Following a period of treatment in hospital, she returned home a frail and extremely anxious lady who desperately needed comfort and care in an environment where she would feel safe and secure. Gracewell was exactly the type of place that I had sought for her and after a month's respite care, Mum told me that she wanted to stay as she was so happy with the loving care she was receiving. During her time there I was welcomed every time I visited her and It felt as though I seeing friends at her 'home'. Sadly she passed away peacefully two days before Christmas but the intensive care and support she received were second to none. I decided to continue with our plan to have Christmas Dinner at Gracewell and I am delighted that we did, it was a wonderful occasion and one Mum would have loved. Thank you all at Gracewell.
The Gracewell of Sway Team.
The kindness, care and personal attention devoted to my parents on a daily basis are consistent of an excellent nature. This is greatly appreciated by them and all our family, who are always warmly welcomed when visiting. Thank you!
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team.
My mother and stepfather have been resident since July 2015.
During their respite period, they were accommodated in a small room together on the nostalgia floor. Frankly, this room was not at all suitable for a couple - it was far too small and on the wrong floor. However, after 1 month they became permanent residents and moved into a small apartment on the first floor which has been wonderful for them.
Throughout the 17 months, my parents have been resident, the care team have all been outstanding. They really care about my parent's wellbeing, making sure they are always clean and comfortable and enjoying a laugh and a joke with them.
Although my sister and I visit on a reasonably regular basis, the care team leaders always contact us when there is any significant change and keep us well informed of any issues. We really appreciate that communication.
As a result, my sister and I know they are always being well cared for.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
Gracewell Sway is a care home that has a pleasant community atmosphere, friendly staff and adaptable management.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
What a truly amazing place Gracewell of Sway care home is - the staff are attentive and the care given to the residents is exceptional. As I live 200 miles away, I ring regularly and am happy that my father is in very good hands and when visiting, I am assured that he has all the support that he needs. He particularly enjoys his regular trips in the mini bus and he loved his birthday celebrations recently, made special by all the great people who work there.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
My father is a resident and I could not envisage a home in which he is better cared for or more comfortable. The facilities and care are excellent and I know he is well looked after and very happy here.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
My Father in Law is looked after by people who demonstrate pride in their jobs and are affectionate and caring in their manner.
I witnessed a very moving moment when a resident lady wanted to dance. She was unsteady on her feet, so a member of staff held her hands and danced with her.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
I have been here for two and a half years,and it suits my needs. I wanted independent living with a small garden. I do go to quite a few activities and am happy here. My main complaint is that as a non-driver I do not get out very much. I have used the train and the local rural bus, but would like to go on mini trips more often.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
I cannot speak too highly of the care and kindness shown to my mother who is 100 years old by the management and carers alike. Although physically she is finding life difficult there is no deterioration in her mind and finds life a bit difficult to come to terms with but has received so much support from the staff at Gracewell of Sway. As a frequent visitor, they are also so kind and supportive to me and always keep me fully updated with my mother's health issues.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
Appalling, a result of poor management, risk adversity to the extent that whatever the care issue, it's never in the best interest of the resident. If you care about your relative steer clear of this home, don't get swayed by the decor. What matters really is the care that is given and this is poor.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on...
I would highly recommend this care home to anyone that is looking for the best care. The staff are extremely helpful and kind, and all of the residents are very happy. If I had to move into a care home, I would definitely want to move here.
We are comfortable here and looked after. The staff are generally attentive and caring.
A wonderful welcome, staff are fantastic particularly care and head housekeeper. I feel very content with the decision to move grandad in to.
I can't even begin to tell you how wonderful my father's welcome into this care home was. I am so grateful to them. He was a little apprehensive as he wasn't entirely sure of what to expect but as I accompanied him through the front door, the staff were so kind, friendly and warm, he almost immediately felt at home. Their attention to his needs thoroughly impressed me and made me feel that we had absolutely made the right decision in asking Gracewell of Sway to take care of him.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 April 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (45) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Sway Place.
Accreditations
There are no accreditations posted yet for Sway Place.
Meet the Team (1)

I love to see residents flourish, and I’m so proud to see our fantastic team play an essential part in making that happen.
As home manager at Sway Place, it is hugely important to me that every person we care for is happy and feels safe. We work hard to ensure residents feel understood. For us, it is about supporting residents and enabling them to continue enjoying relationships with their loved ones.
One of my favourite parts of the day is the time I spend with residents and their relatives. It is a privilege to get to know them and hear their life stories.
I joined Care UK because it supports its teams. It is an organisation with clear values, and there are systems in place that allow each of us to do our best, so residents receive consistent quality care.
I have a BSc in Dementia Studies and an MSc in Gerontology and Ageing. I also have a level five qualification in Leadership and Management in Health and Social Care. It is an area of study that I am keenly interested in, and I also spend time researching dementia studies at the Doctoral College at the University of Surrey.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sway Place to verify any information. View our terms and conditions. Sway Place has an Enhanced Service -more info.