Sway Place

Church Lane, Sway, Lymington SO41 6AD
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9.9 142 Reviews
  • Sway Place, Lymington
Sway Place is a stunning, purpose-built care home in the New Forest National Park. The team delivers a luxury lifestyle and round-the-clock residential and dementia care on a respite or permanent basis.

The Hampshire care home is a short drive from Brockenhurst and the coast and offers superb facilities including a café, hair and beauty salon and five-acres of beautiful, landscaped grounds. The lifestyle teams create a varied programme of activities as well as minibus outings to local areas of interest.

Residents can choose from a range of ensuite bedrooms, as well as independent living cottages set within the beautiful grounds, perfect for individuals or couples to live independently whilst also enjoying the facilities of Sway Place.
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Care Provided by Sway Place

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1699
  • Self-Funded Residential Dementia Care: from £1794
  • RESPITE Self-Funded Residential Care: from £2039
  • RESPITE Self-Funded Residential Dementia Care: from £2153

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge.
What’s included?


• All care and support including a monthly review of care plans (not applicable to independent living
residents)
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access inside the care home building


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Sway Place for full pricing details and T&Cs.

Contact Sway Place to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Sway Place to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Francis Bosompim (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (68)

Visiting

  • The home welcomes visitors and there is no set visiting time, however, please always contact the Home Manager or Deputy to arrange a visit if there is a need to discuss anything specific.

Parking

  • There is ample parking for visitors in the private grounds of the care home

Sway Place Reviews (142)

9.9

Sway Place has a Review Score of 9.9 (9.928) out of 10, based on 43 reviews in the last 2 years.
Over all time Sway Place has 142 reviews.

Overall Experience
  • 131
  • 10
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Date Published
  • 142
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  • 43
  • 99
Reviewer Connection to Sway Place
  • 39
  • 38
  • 21
  • 12
  • 5
  • 4
  • 4
  • 3
  • 3
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  • 2
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  • 2
  • 1
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Total of 142, showing 101-120
Review from Hollie P (Daughter of Resident) published on 15 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 90-year-old father moved in to Gracewell of Sway in February after suffering a stroke. He has settled in very quickly which, by and large, is due to the warmth of the staff and the general welcoming atmosphere of the home. He is delighted with his room which looks out on to a courtyard. My sister
and I have been able to make it a home from home and the staff have, again, facilitated this and been very helpful. The choice of food is amazing and dad is very happy to visit the bar now and then!
All in all, the staff of Gracewell of Sway have made his move in to care the best it could possibly be.
Reply from Rachel Bedford, General Manager at Sway PlaceThank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
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Review from Anne M (Daughter of Resident) published on 24 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went to look around Gracewell as my Dad was no longer able to live alone. I was very apprehensive about putting Dad into care, but after being shown around and chatting with staff I am so happy to have him there. Dad is so well looked after, he is safe, comfortable and above all, happy. Staff are
always friendly and happy to help. The atmosphere is warm and welcoming. Dad has lived in Sway for over 30 years and being able to bring Dad to Gracewell where he can still participate in village life and see his friends has brought his family much needed peace of mind. The home itself and surrounding grounds are kept beautifully enabling me to spend and enjoy quality time with my Dad.
Reply from Marketing, Marketing at Sway PlaceThank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
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Review from William H (Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for a few years now (7) and still like it very much. Staff are super with entertainment and stuff. Food is acceptable. (Had better, had worse.) I would not like to be anywhere else and I thoroughly enjoy the bar.
Reply from Marketing, Marketing at Sway PlaceThank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Julie C (Daughter of Resident) published on 30 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We knew Gracewell of Sway was the right place for Mum. Sway is in a beautiful setting and the building and furnishing are more like a country hotel than a care home. All the staff are friendly, ever so helpful, encouraging and patient. There are all sorts of activities for residents to get involved
in and it's lovely to see Mum looking so well when we visit and chat about what she's been up to.
Reply from Marketing, Marketing at Sway PlaceThank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
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  • Treated with Dignity
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Review from Maureen S (Friend of Resident) published on 22 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The fantastic staff and facilities that Gracewell of Sway is second to none and a team that truly does go above and beyond! I visit a dear friend there at least 3 to 4 times and a week and every time I am there, I am delighted to see and experience the sincere support, inclusion and consideration not
only to the residents but to the visitors too. I have been associated with many care homes in a professional and personal capacity and can honestly say Gracewell of Sway stands out one of the, if not the best I have come across. Everyone goes above and beyond. I have witnessed some amazing acts of kindness and life-enriching practices since my friend has been there. There is a lovely, caring vibe whenever you walk into the home and you always hear laughter from the staff and residents alike. It is a beautiful home with a lot of soul! Thank you all for taking outstanding care of not only my dear friend but all the other lovely residents who live there.
Reply from Marketing, Marketing at Sway PlaceThank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
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  • Care / Support
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  • Treated with Dignity
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Review from Ann C (Friend of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A close friend of mine had a blood clot on the brain and now suffers from memory loss and severe confusion at times.
I placed her in Gracewell of Sway two months ago.
The care given to her is wonderful and given with great warmth and affection.
Truly outstanding.
I cannot in a few words do justice
to this wonderful care team who support her.
It is so unlike any other care home I have encountered.
Reply from Marketing, Marketing at Sway PlaceThank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
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  • Treated with Dignity
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Review from Olive S (Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were cared for very well. The 2 rooms had been furnished adequately for our short stay. Two bedrooms would have been preferable.
Reply from Marketing, Marketing at Sway PlaceThank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
The Gracewell of Sway Team
  • Facilities
  • Care / Support
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  • Treated with Dignity
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Review from Eva M (Friend of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have just visited my friend for the first time since she left Edinburgh.


We are delighted with the care she is receiving. She is so happy and comfortable and it was rewarding to note that she remembers Edinburgh. It was very important to her.

Reply from Marketing, Marketing at Sway PlaceThank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
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  • Care / Support
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  • Treated with Dignity
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Review from Alan T (Son of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident of Gracewell of Sway three weeks ago and looked very withdrawn and quiet. In the last week, she is not only looking better but is chatting with all the staff and myself. The carers there are so kind to her and really make her feel safe and welcome. I often bring food with
me and they then bring her downstairs to sit where we either have lunch or dinner. I am very happy that my mother is being cared for by such lovely staff.
Reply from Marketing, Marketing at Sway PlaceThank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
  • Facilities
  • Care / Support
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  • Treated with Dignity
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Review from D C (Friend of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited one of the bungalows and thought is was ideal for wheelchair users and people with mobility issues. The landing is very large and the bedroom is very spacious with a wet room/shower facility. The patio is lovely as is the view of the garden.
Reply from Marketing, Marketing at Sway PlaceThank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from C A (Daughter of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming. Admission handled very smoothly and quickly as an emergency. All questions answered. Such a relief to know Mum is now being looked after by such lovely, kind staff.
Reply from Marketing, Marketing at Sway PlaceThank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Gracewell of Sway Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Richard W (Son of Resident) published on 29 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been on the 'Nostalgia' floor for nearly two years. The staff have been outstanding throughout. Mum still equates the home to a luxury hotel, thinks the food is great and has a very nice room. The improvement in her well being, happiness, engagement and quality of life has been significant since
moving to Gracewell. I struggle to find fault in any area and have felt this way since Mum first arrived. Great job team - please keep it up!
Reply from Marketing, Marketing at Sway PlaceThank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Eileen N (Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A happy place!
Reply from Marketing, Marketing at Sway PlaceThank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team.
  • Facilities
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  • Treated with Dignity
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Review from D M G (Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here now for six years and have seen many changes, but for my part, I am settled and content. Management and staff are always considerate and attentive and everyone does their best to ensure we are safe and well cared for. The only criticism most people - and I - have is the variety and
cooking of the food is not as good as a few years ago, but I understand that is mainly because of the budget allowed. I think they do their best with what they have, but it could improve if they were given more.
Reply from Marketing, Digital Marketing Executive at Sway PlaceThank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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Review from Julie C (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Dad seems very happy at Gracewell. The staff are excellent, very caring and considerat.e Always including my Dad in all the activities, which he enjoys. He loves music and he is encouraged to share his talent with other residents, which you can see is good for everyone.
Reply from Marketing, Digital Marketing Executive at Sway PlaceThank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Peggy C (Resident) published on 29 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I loved the ambience of the place as soon as I arrived. Everyone has turned out smiling and eager to help.
Reply from Marketing, Digital Marketing Executive at Sway PlaceThank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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Review from Victor D (Resident) published on 13 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here for almost 5 years and wish to stay a lot longer. It suits my lifestyle and looks after me as well.
Reply from UK Marketing, Marketing Assistant at Sway PlaceThank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from John B (Son of Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent, all very caring and mum is very happy with the home.
Reply from UK Marketing, Marketing Assistant at Sway PlaceThank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
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  • Value for Money
Review from George R (Son of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has improved from good to excellent in the last 4-6 months and has benefitted from the stability of the management. Also, the current team is more approachable and any questions or requirements are actioned immediately.
It is now a joy to visit my parents in law as everybody is more relaxed.
Happy and attentive to the needs of everyone.
Reply from UK Marketing, Marketing Assistant at Sway PlaceThank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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Review from Joanne K (Niece of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the minute you arrive at this home, it takes your breath away. The grounds and buildings are kept clean and tidy. You enter inside and it is immaculate. It was not an easy decision putting any loved ones into care but when age forces you, I couldn't have made a better choice. ALL staff involved
at Gracewell of Sway are fantastic, the management is very involved with the residents and are always most helpful. The carers are wonderful and the care given is of high quality. Without missing out any department from catering/housekeeping/activities etc all staff are cheerful and polite. It is a joy to visit such a bright and buzzing environment.
Reply from UK Marketing, Marketing Assistant at Sway PlaceThank you for taking the time to share your experience of Gracewell of Sway.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sway Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Sway Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.928 for Sway Place is calculated as follows: ( (485 Excellents x 5) + (22 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 514 Ratings = 4.928
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sway Place is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (117)

Meet the Team (1)

Francis

Francis Bosompim

Job Title: Home Manager

I love to see residents flourish, and I’m so proud to see our fantastic team play an essential part in making that happen.


As home manager at Sway Place, it is hugely important to me that every person we care for is happy and feels safe. We work hard to ensure residents feel understood. For us, it is about supporting residents and enabling them to continue enjoying relationships with their loved ones.


One of my favourite parts of the day is the time I spend with residents and their relatives. It is a privilege to get to know them and hear their life stories.


I joined Care UK because it supports its teams. It is an organisation with clear values, and there are systems in place that allow each of us to do our best, so residents receive consistent quality care.


I have a BSc in Dementia Studies and an MSc in Gerontology and Ageing. I also have a level five qualification in Leadership and Management in Health and Social Care. It is an area of study that I am keenly interested in, and I also spend time researching dementia studies at the Doctoral College at the University of Surrey.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sway Place to verify any information. View our terms and conditions. Sway Place has an Enhanced Service - more info.