Sunnycroft, Southampton, Hampshire
Sunnycroft, Southampton, Hampshire
Sunnycroft, Southampton, Hampshire

Extended and refurbished in 2014, Sunnycroft offers modern dementia care in a homely environment.

Activities are a particularly highlight of life in the home, with a busy and varied programme of events that all the staff get involved with under the guidance of Sheila, the enthusiastic activities co-ordinator.

Sunnycroft's cooks ensure all tastes are catered for with delicious meals that are freshly-prepared on the premises.

All of the fully-furnished bedrooms have en suite facilities and the newer rooms are also fitted with showers. Residents are encouraged to personalise their bedrooms.

The lounges and terraces have views over open countryside, where farm and wild animals can often be seen, This view is shared by many of the bedrooms.

Group: Nick Hawkins

Person in charge: Anna Edwards (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian, French

Single Rooms: 28

Shared Rooms: 2

Rooms with ensuite WC: 30

Weekly Charges Guide: Personal Care Single £655 – £875 , Personal Care Shared (per person) £555 – £555 (These prices are only a guideline, please contact Sunnycroft to find out the exact price for your requirements.) (These prices are only a guideline, please contact Sunnycroft to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Sunnycroft: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 27 Oct 2017

En-suite bedrooms are now available for immediate occupancy.

Reviews

9.9 Sunnycroft has a Review Score of 9.9 (9.854)

The Review Score of 9.9 (maximum of 10) for Sunnycroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Sunnycroft in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.854 for Sunnycroft is calculated as follows: ( (83 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sunnycroft is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 8 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sunnycroft?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sunnycroft

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1

Sunnycroft is fantastic. Amazing staff, they look after mum impeccably. They support my family in giving advice and support in understanding dementia.
We are encouraged to treat the care home as our own and are always made welcome. Mum's incredibly well looked after, she's given one to one and is taken out. Her room is lovely and was re-decorated for her.
The care home is very clean, the food is great (all home cooked). Mum's kept busy with activities - quizzes, memory exercises, bingo etc.
They let her bake cakes, organise summer fetes, Easter egg hunts and Christmas parties. The staff are amazing, always friendly, patient, understanding to Dementia. I can't emphasise enough how great Sunnycroft is! Other care homes should learn from them. Mum's very happy there.

How likely would you be to recommend Sunnycroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home is clean, friendly and helpful.
They do all they can to make the residents happy.
There is always staff available to help.
The setting of the home is nice and quiet.

How likely would you be to recommend Sunnycroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When mum became ill the home provided a level of care over and above the call of duty.
We cannot thank the staff enough for everything they did to support mum and us at the end of her life.

How likely would you be to recommend Sunnycroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been here over a year now and I have no complaints at all. Choosing a care home for a loved one is a scary thing, and we looked at several. What I liked about Sunnycroft was it felt like 'home' rather than 'a home' and it has not disappointed.
Mum feels safe here and it is her home - we are all welcome to visit at any time and feel part of the community that is Sunnycroft.
The care aspect is just that - there is a sense that all the staff do care about the residents, rather than just provide care. Whilst her dementia has progressed, the level of support has developed to meet her needs but ensuring that she retains as much independence as possible and doesn't feel a burden.
The support they have given us, as the wider family is also exceptional, caring about how we feel and what is happening in our lives. This has been especially important in helping my children come to terms with what has happened to their Gran and feeling comfortable visiting her.

How likely would you be to recommend Sunnycroft? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I only have praise for the care and attention that the staff give to their residents. The rooms are spacious and comfortable and all areas are immaculately clean and maintained.
The food is home cooked with a varied menu and apparently tastes good too!!
The staff are brilliant always have time to speak to me when I have any concerns. They are patient, kind and sympathetic to all our needs. Sunnycroft feels like a home from home.

How likely would you be to recommend Sunnycroft? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The CQC rate Sunnycroft as 'good' I rate than as 'excellent'. My dad is 92 years old but still precious. I visit most days and witness genuine care and kindness as the staff interact with the residents. The senior team know every resident personally and can respond quickly if there is a problem. The food is home cooked, the place is spotless and social activities are varied and hectic at Christmas. It is a truly happy place. My dad loves the staff and feels safe and cared for. In turn, we know it is a wonderful care home and we can trust them to care for our dad. I wholeheartedly recommend Sunnycroft.

How likely would you be to recommend Sunnycroft? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

When visiting a resident at Sunnycroft I have found it to be very welcoming with all staff very friendly, with rooms looking very homely.
It seems to me that staff work hard with residents to get them involved in activities and using lounges.
I would be happy for a relative of mine to use Sunnycroft as a home.

How likely would you be to recommend Sunnycroft? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I could not wish for a better home for my wife. She is the love of my life and I demand only the best for her which I am getting from Sunnycroft.
All the requirements I demand are being met with excellent staff, food, room and cleanliness.

How likely would you be to recommend Sunnycroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Care Home Idol 2016

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