Sycamore Cottage Rest Home

Skippets Lane West, Basingstoke RG21 3HP

Sycamore Cottage Rest Home, Basingstoke, Hampshire

Sycamore Cottage Rest Home provides residential care and support, respite care and dementia care in a warm and caring environment.

They offer a home from home feel with experienced, dedicated care staff who go the extra mile to ensure residents are cared for with dignity and respect.

There is an extensive activities programme, and freshly prepared home cooked meals, catering for all individual tastes.

Staff actively promote choice, respect privacy and dignity to ensure all residents are cared for like a member of the family.

Staff at Sycamore Cottage value people as individuals and provide a person-centered approach to all residents.

Owner: Sycamore Cottage Rest Home Ltd

Person in charge: Maggie Fuller (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Parkinson's Disease • Schizophrenia • Stroke • Visual Impairment

Admission Information: Residents aged 65 years and over. Ages 65+.

Languages Spoken by Staff (other than English): Polish, Sinhala, Sinhalese, Tamil

Single Rooms: 20

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single £695 – £775 (These prices are only a guideline, please contact Sycamore Cottage Rest Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Stairlift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Sycamore Cottage Rest Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.4 Sycamore Cottage Rest Home has a Review Score of 8.4 (8.444)

The Review Score of 8.4 (maximum of 10) for Sycamore Cottage Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Sycamore Cottage Rest Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.194 for Sycamore Cottage Rest Home is calculated as follows: ( (14 Excellents x 5) + (16 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 36 Ratings = 4.194

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.25 Points relating to the number of positive Reviews for Sycamore Cottage Rest Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 3 Reviews ÷ 4 Target = 0.750

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sycamore Cottage Rest Home?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sycamore Cottage Rest Home

  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1

Very happy, warm and welcoming. Clean and staff very attentive, lovely and caring.
Now my friend has a new friend he's one hundred percent better, brighter with a sparkle in his eye, much more engaging.
Willing to do meals at all times when the people wake up or come in after sleeping. It's no problem to help them.
Very good.

How likely would you be to recommend Sycamore Cottage Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Sycamore Cottage Rest Home since December 2016 and from that first day, has been very happy. The carers are really kind to her and she always looks smart and clean. My husband and grown-up sons are also very happy with the way she is looked after and cared for.

How likely would you be to recommend Sycamore Cottage Rest Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

My father has been in Sycamore Cottage since the end of February 2017. We have seen a lot of changes for the good since CQC undertook a review shortly after my father moved in. I have been mostly happy with his care, especially as there are only 10 residents at present, which makes for a cosy atmosphere.

The furnishings and d├ęcor do need some refurbishment but to be fair, the residents don't seem to notice or care, just us visitors. The manager who seems very good is aware of this and hopes to work with the owner to this effect. The quiet lounge needs TLC to make it more welcoming.

How likely would you be to recommend Sycamore Cottage Rest Home? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

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Awards / Recognitions

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Care Home Idol 2016

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