Woodlands House

205 Woodlands Road, Woodlands, Southampton SO40 7GL

Woodlands House, Southampton, Hampshire
Woodlands House, Southampton, Hampshire
Woodlands House, Southampton, Hampshire

Woodlands House is an elegant care home situated in the New Forest; originally an impressive and important country residence it retains all of that charm and character today. Located in a quiet country lane in the rural village of Woodlands, nestled in the peace and tranquillity of the New Forest, Woodlands House also lies within easy access of the city of Southampton and the South coast.

The home has been painstakingly redesigned and refurbished with a sympathetic extension that delivers an equally charming specialist dementia nine bedroom community named the 'cottage'.

The main home boasts beautiful bedrooms steeped in period charm with all of the character of the original family home; fireplaces, high ceilings and original window frames create a stunning yet homely atmosphere. The home also benefits from a range of different communal spaces including the main lounge, library, dining room and plentiful rolling private grounds that combine comfort and accessibility with resident safety and security.

The real charm of Woodlands though is not the building but the exceptional care that the dedicated and compassionate staff deliver to their residents. Living well is the real focus of the team with a real desire to deliver compassionate, highly dignified and respectful care that is planned in partnership with the resident and their loved ones.

As part of living well, activities are key. At Woodlands the activity plan is created with residents fully involved and they are designed to have real meaning and relevance to residents. Whether baking for an upcoming open day, listening to musical entertainment or one to one engagement for those residents that prefer more personal interaction, there is always plenty to do at Woodlands House.

Woodlands House is a family home created with three underlying values at its core. These are care, comfort and companionship.

Group: Hartford Care Ltd

Person in charge: Lisa Sellens (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 36

Shared Rooms: 2

Rooms with ensuite WC: 37

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Smoking not permitted • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Woodlands House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Woodlands House has a Review Score of 9.9 (9.892)

The Review Score of 9.9 (maximum of 10) for Woodlands House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Woodlands House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.892 for Woodlands House is calculated as follows: ( (214 Excellents x 5) + (26 Goods x 4) ) ÷ 240 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Woodlands House is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 13 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodlands House?

  • Extremely LIKELY
    20
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodlands House

  • Resident / Service User
    12
  • Daughter of Resident/Service User
    5
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

Mum has been in for respite and settled really well and is now considering full time here, as she seems happy here.

How likely would you be to recommend Woodlands House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother went into Woodlands House on respite for a month and liked it so much decided to stay there. The staff are friendly, caring and approachable. Nothing is too much bother.
The home is very clean and the gardens are beautiful. Everyone makes you feel part of a large family, when mum went into Woodlands she was very introvert but she is a completely different person now. It is like having my old mum back.
I cannot thank everyone at Woodlands enough.

How likely would you be to recommend Woodlands House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Hollie Cobbett-Payne, Marketing Coordinator at Woodlands House responded to this review on 01 Jun 2017:

Hi Julia,

We are delighted to hear how well your Mum has settled into Woodlands House. Thank you for the lovely review and long may yours and your Mother's happiness continue in the care of Woodlands House.

Kind regards,
Hartford Care Team.

I am very pleased we chose Woodlands House for my father. His needs are being provided for, in a supportive and homely environment. The food is excellent and he enjoys the organised activities.
All the staff are very friendly, patient and caring.

How likely would you be to recommend Woodlands House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Perfect place, friendly excellent service.
Beautiful surroundings.

How likely would you be to recommend Woodlands House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I live here with my husband. I like my bedroom.

How likely would you be to recommend Woodlands House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent young staff. Good to walk about, nice area. Good shopping. All staff are good and welcoming. Food good as issued, no problems.

How likely would you be to recommend Woodlands House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have lived here for almost a month and I like the staff I have met. I have a nice bedroom.

How likely would you be to recommend Woodlands House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum is diagnosed with dementia and we took this decision to place mum at Woodlands House after visiting many homes to compare, and as a last resort when things had become risky for Mum living in the community. I have been impressed with the standard of care and support, the patience of the staff through a challenging settling in period and the knowledge of the manager in relation to legal matters. I have found staff responsive and extremely accommodating in relation to my mothers care and our needs as a family taking a very difficult decision after years of care in the community.
The kindness and support of the staff have enabled me to worry less about my Mum's well being, being assured they are caring for her in a beautiful environment, in such a manner that Mums is beginning to call it home - something I did not envisage so early in her stay at Woodlands.

How likely would you be to recommend Woodlands House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

It's peaceful. Well run, excellent service.

How likely would you be to recommend Woodlands House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Good communication, lovely kind staff.

How likely would you be to recommend Woodlands House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased with the happy atmosphere in the home. All staff are caring, friendly and helpful and make a great effort to provide stimulation and activities for the residents.
As relatives we feel included, e.g. my wife and I both joined my mother-in-law and the other residents for a celebratory valentines dinner. My wife has had Sunday lunch with her Mum a couple of times and she felt very welcome and thought the food was of a very high standard.

How likely would you be to recommend Woodlands House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very good at looking after. The staff are excellent in their caring.
The food is very variable and satisfying. We do get variations in sandwiches for supper and can have something other than what is on the menu.

How likely would you be to recommend Woodlands House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is very nice, plenty of staff to look after you, it is cosy and warm here which is nice, my room is nice and the forest overlooking is lovely, the deers come out. I am a vegetarian so I probably miss out of the nice roasts but I still have a vegetarian roast so they cater for my needs and likes. I enjoy the birds pecking at my window.

How likely would you be to recommend Woodlands House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother lived at Woodlands for nearly 7 yeas. Finding the right care home for a loved one is probably the hardest thing you ever do in life. As soon as I saw Woodlands and met the staff I knew that it was the right place. It is a care home with a big C. The management and care team looked after my Mum in a way that I could never have done. They are respectful, considerate, thoughtful and most of all good fun! Towards the end of my mother's life they stepped up the care, allowed me to sleep in the room with my Mum and helped us both through a very difficult time. I could not recommend Woodlands enough.

How likely would you be to recommend Woodlands House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

After looking at a few homes once we had found this one by accident I might add, nothing else came close. My concern was that mum wouldn't be appropriate as she has alzheimers and sometimes refuses to get out of bed plus a number of other medical problems. To my relief they agreed she could come to Woodlands House. They are amazing, the atmosphere is homely, friendly all that you want for your loved one. When you have to find something or somewhere for a dear relative you are extremely emotional, worried and terrified you are doing the right thing. The people at Woodlands House are so understanding, kind, supportive and listen to your worries in a sensitive and kindly manner. I could go on but I have run out of space.

How likely would you be to recommend Woodlands House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I stayed at Woodlands House this April and have thoroughly enjoyed my stay. The food was good and activities enjoyable I was very satisfied with my stay.

How likely would you be to recommend Woodlands House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I moved into Woodlands late March 2016, at first I felt anxious but now I feel settled and cared for. The staff have helped me so much and the food is superb.

How likely would you be to recommend Woodlands House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Woodlands is lovely and welcoming, the staff are amazing and so helpful if I'm feeling sad or low. Staff are here to listen and put a smile back on my face. I feel I have a new lease of life being at Woodlands House.

How likely would you be to recommend Woodlands House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I do really like my beautiful room. Can't wait for summer as I really like walks in the garden. Staff are so helpful and smiling every day. I can't wait for Elvis (music show) on Wednesday.

How likely would you be to recommend Woodlands House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My Aunt spent the last three years at Woodlands following a year on her own at home after her husband died. She spent three weeks there on a trial basis and never looked back. She started to put on weight after not being very interested in food at home, she had the stimulus of meeting other ladies when she wanted to and the afternoon glass of sherry was something to look forward to !! Her room on the ground floor looked out over the front garden and car park which meant she had lots of activity to watch from her armchair by the window if she was inclined. She loved the enormous mirror in the corridor to check if she looked neat and tidy with no loose hairs on her cardigan, before sitting in the light and airy lounge to watch TV or to be entertained. She arrived just before Christmas so the big house looked lovely with all the decorations and large Christmas tree lit up.
I will always treasure the walks we enjoyed around the beautifully kept gardens even if they were just short ones.
When she became poorly a few months after celebrating her 94th Birthday, the staff and my family discussed whether to move her to Hospital or the Cottage. The Cottage was decided upon and she could not have had more sensitive care and consideration 24/7 for what turned out to be the last few weeks of her life. My sister and I were with her for those precious last few hours and the staff were so kind and thoughtful throughout.
I think Woodlands House is a lovely home to go to when someone cannot look after themselves anymore and that they should not be worried about this change in their lifestyle.

How likely would you be to recommend Woodlands House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

March 2017

Skills for Care Accolades

Recipient: Hartford Care Ltd

Date: Wednesday 01 Mar 2017

more details

February 2016

Job Vacancies

Staff Profiles

Hollie

Hollie Cobbett-Payne

Job Title: Home Manager

Joined: 2014

Description:

Lisa began her career in care nine years ago at Boulters Lock as a Kitchen Assistant and quickly decided that her preference was to work closely with residents.

After spending several years gaining valuable experience as a Care Assistant, Lisa was promoted to the position of Senior Care Assistant in 2013 and this enabled her to continue to progress her skills in medication and care plans. In June 2014 Lisa was appointed as of Head of Care at Woodlands House and has became Home Manager in February 2016.

Lisa holds her NVQ Levels 1, 2 & 3 in Health and Social Care and is now working towards her NVQ Level 5.

Abbey

Abbey Doyle

Job Title: Head of Care

Joined: 2012

Description:

Abbey has been promoted to Head of Care, from Senior Care Assistant in 2017.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Woodlands House