
The staff are welcoming, friendly, patient and willing to spend time with the residentsR P(Son of Resident/Service User)

There is always something "going on" and like-minded people to chat toChris O(Son of Resident/Service User)


The staff are welcoming, friendly, patient and willing to spend time with the residentsR P(Son of Resident/Service User)

There is always something "going on" and like-minded people to chat toChris O(Son of Resident/Service User)


Woodlands House is a truly elegant residential home set in its own extensive grounds and beautifully landscaped gardens, located in the rural village of Woodlands which nestles in the peace and tranquillity of the New Forest. The home has been sympathetically extended, retaining all of its original features to provide a safe, appealing and comfortable home for its residents.
The fully trained, compassionate and caring team has created an exceptional residential...
Care Provided by Woodlands House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Woodlands House for full pricing details and T&Cs.
Contact Woodlands House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Agnieszka Orlowska(Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2016
Room Information
- Single Rooms (32)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (28)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability
Parking
- Parking is available on-site.
Woodlands House Reviews (113)
Woodlands House has a Review Score of 9.7 (9.722) out of 10, based on 11 reviews in the last 2 years.
Over all time Woodlands House has 113 reviews.
Woodlands have been wonderful. Mum is receiving great care and support, superior to what we have previously experienced. The admissions process was smooth and we were kept informed during each step. Staff are friendly and accommodating and the facilities and grounds are clean and well kept.
Thank you for your lovely review. We're delighted to hear that your mum is receiving the care and support she deserves and that you've had such a positive experience with our team. Your kind words about our staff, admissions process, and home are greatly appreciated. Thank you for trusting Woodlands House with your mum's care.
Our friend is in excellent care at Woodlands House. Her room is lovely, spacious and like the rest of the beautiful home. It is spotlessly clean. Staff are warm and friendly and very attentive. Our friend is very happy there. It would be nice if we could purchase a cuppa whilst visiting so we could enjoy that with our friend.
Thank you for your kind review. We are delighted to hear that your friend is happy at Woodlands House and that you are pleased with the care she receives. It is lovely to know that you appreciate her room, the cleanliness of the home, and the warm, attentive support provided by our team. Your...
My Mother has been a resident of Woodlands House for nine years now and she continues to be very happy and settled in this very comfortable environment. Staff are always very responsive to her needs and support her very kindly. There are many activities offered here and Mum particularly enjoys the weekly quizzes, art and craft activities, keep fit, music and games. In the summer it's good to be able to go out into the gardens and enjoy the flowers, trees and birdsong which Mum particularly likes. She says they're a friendly lot here and she feels she's among friends. She seems very happy. The environment is very warm and comfortable and is kept very clean and fresh. Mums room is welcoming with some of her furniture and possessions bought from her own home. The meals are all freshly cooked and usually served in the dining room which is sociable and bright. There are always food choices to suit everyone. She is very well looked after and I am always informed if there are any issues.
Thank you for such a lovely review. We are delighted to hear that your mother has been so happy and settled at Woodlands House. It is wonderful to know she enjoys our activities and feels she is among friends, that sense of community is exactly what we strive for. We will be sure to share your kind comments with the entire team.
The house and his room are lovely, the staff are very friendly and caring. I enjoy visiting Dad there and it has now started to feel like a second home for myself!
Dad is well looked after, he has good days and bad days and often wants to go home but the staff are very patient and understanding with his mood swings.
I couldn't think of a better place for Dad to be, the house is lovely and well kept, and the location in the forest is gorgeous.
Unfortunately I have dropped one star as sometimes he cant reach his buzzer or phone when he is alone in his room.
Thank you for your kind review. We're so pleased to hear that your dad feels settled with us and that you enjoy visiting - it's lovely to know Woodlands House is starting to feel like a second home for you too.
Our team works hard to provide compassionate care, especially on the more difficult...
Mum initially went into Woodlands House for 2 weeks respite, but settled so well that we decided she would be best served remaining there. This was the best decision we made in terms of her care. The staff were so attentive to her needs; always encouraged feeding (despite her reluctance); and provided exceptional care to her. Sadly her time at the home was limited, as she passed away after only a few weeks. Nevertheless we couldn't have been more impressed by what was provided to Mum, and the compassion that was shown to us following her passing.
Thank you for sharing your experience. We are deeply touched by your kind words and are glad that your mum felt so well cared for during her time at Woodlands House. It means a great deal to hear that our team was able to provide attentive, compassionate care and support. Our thoughts remain with...
I truly did not know care homes could be this good! Mum wasn't keen on going into care until we showed her her fabulous room at Woodlands and the smile on her face said it all. All the staff were amazing, they had time to help everyone or to just have a chat when passing. Great food choices for each meal and plenty of it! The activities & outings schedule was amazing with something for everyone. Mum particularly liked the regular quizzes that took place indoors or in the beautiful garden, as well as listening to the visiting singers and speakers.
Thank you so much for your lovely review. We're delighted to hear your mum has settled in so well with us at Woodland House, and that seeing her room put a huge smile on her face. It's wonderful to know she's enjoying the food and activities - especially the quizzes! Your kind words about our...
Mum has transferred to Woodlands House from another care home, and whilst Woodlands House does not look like a 4 * hotel, its traditional charm, character and overall friendliness are much nicer and more homely. The food is excellent and most of the staff take time to chat to her in a really friendly down to earth way. It's still early days for us, but in comparison to where she was staying, we are much happier. This is the best place for her and cheaper!
Thank you for taking the time to write this review. We are so pleased to hear how happy you are with the care and support your mum receives at Woodlands House. It is also great to know that your mum is enjoying the fresh cooked meals prepared by our chef and the care and compassion shown by the...
Dad settled in well for his two week stay at Woodlands House. He had a gorgeous room overlooking the gardens with a large bathroom. All of the staff that I encountered were so lovely and truly caring, helping Dad become accustomed to care home life during his short stay. I particularly liked the fact that we, as a family, had online access to his care records. It certainly appeared that Dad enjoyed the food and often partook in the daily arranged activities. I've used two large care groups now; care Uk and Hartford group. I far prefer engagement with Hartford and will be using the group again in future for respite stays.
Thank you for taking the time to write this review. It is wonderful to hear how well your dad settled in to Woodlands House and that you were happy with the care and support he received from the team. It's also great to know how he enjoyed his room and the homemade meals prepared by our amazing...
Mum came to Woodlands House for 4 weeks respite care. Due to the welcome & support she has received she has flourished and decided to stay. Mum is very sociable having made lots of friends and loves to join in with the many activities provided. Woodlands House is definitely a warm, caring and friendly home.
How wonderful to hear that your mum enjoyed her time at Woodlands House so much that she decided to stay. It is heartwarming to know that not only is your mum enjoying the activities on offer, she is making new friends and flourishing. Thank you for taking the time to write these kind words, which will be passed on to the team at Woodlands House.
Woodlands House have given both my mother and myself great care. It's always a pleasure to visit. Staff are friendly and efficient, there is always a relaxed, homely vibe to the place. I never have to worry that Mum isn't well cared for.
Thank you for these kind words. It is lovely to hear that you can rest assured that your mother is being well cared for at Woodlands House and that when you visit you receive a warm welcome from all of the team. Once again, thank you for taking the time to write this review and your lovely words will be passed on to the team at Woodlands House.
Woodlands House is a beautiful place, the staff are lovely and so helpful whenever you need anything. They have done such a good job making Woodlands House feel like a home for my nan. It was a hard decision to put my nan into a home but they have made it a lot easier with the help and support they have offered.
Thank you for leaving such a lovely review, we are so happy to hear your nan has settled and is happy at Woodlands. We all appreciate how hard it is making the decision, so we are thrilled to know we have made this new chapter an easy and comfortable one for you all. I will be sure to pass your wonderful comments on to the team at Woodlands Care Home.
I have been very happy and comfortable here. The staff are kind and helpful at all times. I enjoy staying in this home, it is almost like living at home.
Thank you for taking the time to write this review. We are so happy to hear how happy you are living at Woodlands. We are glad to hear that you feel at home and and the staff are kind and helpful, we will pass on these kind words to all the team at Woodlands.
Do enjoy living here at Woodlands House. The staff are friendly, helpful and I can have a laugh and share jokes with them. The food is lovely and plentiful. The home is clean and tidy.
Thank you for taking the time to let us know how much you enjoy living at Woodlands House. It is lovely to hear how much you enjoy interacting with the team and how lovely the homecooked meals are. We will pass on your kind words to the team at Woodlands House.
I am happy living at Woodlands. Their food is good. Staff are helpful and friendly. The home is safe and tidy.
Thank you for taking the time to write these lovely words. It is nice to hear how happy you are at Woodlands and are enjoying the home-cooked meals. We will pass on these kind words to the team at Woodlands who will be happy to hear this.
She has made friends with some of the other residents and is always smiling when I go to see her each week. She loves to join in with the many activities provided and is often dancing which always makes me smile. Woodland House is a warm and wonderful home.
Thank you for taking the time to write this lovely review. We are very happy to hear that your mother has settled in well at Woodlands House. It's great to hear she has made friends and is enjoying the activities provided, especially the dancing! We will pass on your kind words to all the staff at Woodlands House.
My mother has been living at Woodlands since August 2022 and has been cared for with such respect and dignity. The staff are simply brilliant, friendly, kind and supportive in equal measure. Nothing was ever too much trouble even when mum was a bit grumpy! She passed away peacefully on Friday the 2nd of February with us by her side. Many staff popped their heads round the door to say goodbye to her which I found so comforting. They really cared! We were so supported by all the staff during this sad time. As Mum used to say to me 'They are all so kind to me here' speaks volumes.
Thank you for taking the time to write this review. We are sorry to hear about the loss of your mother but it is lovely to hear how much comfort you received from the staff at Woodlands House during this time. It is also lovely to hear how much your mother enjoyed her time and Woodlands and how...
Greeted at the door by one of the friendly staff and lunch had just finished. The large computer screen had been set up for Mum to play a few games of solitaire (cards) before going back up to her room. The staff are always very friendly and helpful every time I visit.
Thank you for taking the time to write this lovely review. We are pleased to hear that your mum is getting on well at Woodlands and the staff are helpful and welcoming. We will pass on these kinds words to all the staff at Woodlands.
Woodlands House have been just fabulous and so caring. Great communication and we have full trust for them to look after my grandmother. Lots of activities and switched on staff. Lovely house and garden.
Thank you so much for your lovely feedback. We are delighted to hear you are so pleased with the care we provide to your grandmother and the level of communication you receive from us. We shall share your comments with the wider team at Woodlands. Thanks again.
Mum has now resided at Woodlands House for the past 2+ years. She went there in August 2021 for 2-week respite and never left. She is loving it there as she has made friends, the staff are very friendly and there are activities for the residents both morning and evening. Mum's mobility has deteriorated rapidly, but nothing is too much trouble for the staff and their patience is outstanding. She celebrates her 99th birthday in October and I know that she will be spoilt rotten! A big thank you to all the staff at Woodlands House.
We are thrilled your mum is so happy living here with us at Woodlands House and has made so many friends. We will absolutely be spoiling her on her birthday - we love an excuse for a celebration. We shall pass your lovely comments on to the team, who will be delighted with your feedback. Thanks for leaving such a kind review.
I really appreciate the open access to come and visit my mother, and it is consistently evident that there is an active, social and homely environment in place, with the opportunity for my mother to be involved and helpful around the building, staff and fellow residents. The house and grounds are well maintained and peaceful, which also makes visiting and walking within the grounds a very pleasant experience. All this has vastly improved her mood and quality of life while coping with the inevitable decline that Dementia brings, and the wide range of activities and the exemplary support of the care staff gives me total confidence that she is as fulfilled as she possibly can be in these declining years after a lifetime of care and support for others.
We are so pleased we have been able to help with your mother's care and lift her mood and quality of life. We really appreciate your kind comments about our team and the level of care they provide, and we're glad to hear you enjoy our beautiful grounds on your visits. It's our pleasure to care for your mother, and we are pleased you have total confidence in the care she receives at Woodlands House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 May 2020Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Woodlands House.
There are no upcoming events for Woodlands House.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Woodlands House.
Meet the Team (2)

During my time working in the care sector, I have undergone a variety of courses to widen my knowledge, including my NVQ level 5 in leadership and management.
I aim to ensure all residents enjoy their time whilst living in our care homes, and that their relatives feel comfortable and welcome to visit their loved ones. I endeavour to help my staff to feel empowered and supported; to build on their experiences and to learn to think outside of the box.
I pride myself on leading by example and going the extra mile to ensure the residents' needs are always put first.
In my spare time, I like to support my local community and volunteer for the local food bank.
I look forward to getting to know you all and working with you to bring life and laughter to your loved one’s next chapter in their lives.

Since joining the Woodlands House team, I’ve had a wonderful experience connecting with both residents and staff. I’ve felt very welcome and supported, and I’ve truly enjoyed getting to know everyone.
I am excited to work with the manager, Katie, and the rest of the team to ensure that all the residents at Woodlands House feel safe, valued, and well cared for. I am already witnessing the fantastic care provided by the team and look forward to supporting Katie in ensuring that the residents and their families continue to receive the highest standard of care throughout their stay with us.
Frequently Asked Questions about Woodlands House
What types of Care is Woodlands House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Woodlands House have?
There are 32 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Woodlands House?
Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Woodlands House to the centre of Southampton?
6.1 mile(s) as the crow flies, distance by road may be significantly further.
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