Woodlands House

Staff are true carers showing genuine affection for my mother-in-law. There is a great atmosphere in the house with plenty of laughter, brilliant activities which they have managed to maintain through the pandemic. Outdoor space is important to my mother-in-law and she makes good use of the beautifully kept grounds. Food is a bit up and down but overall, delighted with the care provided.

My partner was looked after and very well cared for. This home has a friendly and welcoming atmosphere. The staff being a very strong team makes it an efficient and happy environment for all. The activity team work hard to ensure that all the residents have a great variety of entertainment and stimulation, including outings and lots of time spent in the garden during the summer months. There is no better care home than Woodlands.

Happy overall.

This home was recommended to me by several friends - I am very happy and content. All the staff are caring and willing to help in any way they can.

I am very grateful for the care and comfort provided to her by the staff of Woodlands House right up to her passing.

The staff at Woodlands are all very competent and kind. The home is beautifully decorated and maintained. There is always a lovely atmosphere and as a visitor, I always feel welcomed. I am very happy my mum has been able to live at Woodlands House.

I am delighted at the continuing high level of care and attention my mother is receiving at Woodlands House. Thank you.

My mother has now been at Woodlands for four years and in my opinion, the staff there are exceptional. They are caring, treat the residents with dignity, kindness and nothing is too much bother. My family and I are always welcomed so warmly by the staff as well, it truly is a home from home.

Skype call to the wrong person. The wrong number dialled and my 92-year-old Mother simply left with the Ipad ringing. Called the home to request the call be stopped and redirected but the carer said 'it is not my job, you need to talk to someone else.' I explained the issue and asked her to sort it but she simply repeated herself. The end result is my Mother missing out on her weekly call. Issues with missed Skype calls are a common factor. The carers seem to be spread too thinly to be able to provide this simple link with the outside world. Continual issues with hearing aids and delays in sorting replacements leaving her unable to hear most of the time on Skype, in spite of continual requests for help.

Woodlands has been outstanding in helping my lovely Dad settle in his new environment. The level of care and individual professionalism has been truly wonderful. From the first day my Dad moved to Woodlands, the team has gone above and beyond our expectations in ensuring his individual needs and requirements were met. The whole team have shown extraordinary love and empathy and have gone above and beyond in their efforts to help Dad settle. A particular mention and thank you to three particular members of staff.

Next to being at my own home, this is the next best place to be. I am well cared for by many friendly carers.

During the pandemic, the home has kept me fully informed of all changes of procedure and been extremely accommodating throughout this difficult time. Staff have exceeded my expectations in their care and professionalism. My visits have been able to be regular whether it be in the garden, indoors or skype. Well done and keep up the excellent work.

The staff and management at Woodlands have managed the COVID crisis wonderfully. Communication has been regular and clear and they have done everything possible to allow residents to still have visitors. The Facebook page has been a really great way to see all the fun and inspired activities that they have managed to run over lockdown. I feel so fortunate that my mother-in-law has been at Woodlands during this difficult period when so many people have had such negative experiences with other care homes. The staff are endlessly kind and friendly and it is heartwarming to see them enjoying activities with the residents. Could not recommend it highly enough.

My mum moved into Woodlands House in July this year. It was a very upsetting time for all our family, as we knew that we would not be able to see Mum every day as we had for months, due to Coronavirus. From the day we came to visit Woodlands to discuss Mum moving in, we knew it was the right place for her. Everyone has been so caring, friendly and supportive to us and any concerns we may have, the team are more than happy to discuss and reassure us that Mum is OK. Despite Covid restrictions, we are able to keep in contact with Mum via telephone calls, skype and one family member is allowed a conservatory visit once a week. I do admit this is very hard on the rest of the family, not being able to see Mum but we understand and appreciate that the residents' Health and Safety is paramount. We receive a weekly rota of all the activities the residents are doing which is fantastic.

I'm looking forward to visiting again and saying thank you in person.

Lovely care home. Going over and above board to help the family of residents. Lovely activities and staff are always so helpful and friendly even though they are so busy. Thank you to everyone at Woodlands. It's so nice to see Mum happy and content.

My uncle is a permanent resident and has been in a care home since December 2019. Since the virus came to be, the care my uncle has received has been the tops. Getting updates on the care and the way the staff have been brilliant. I don't know all the carers names but thanks to the manager, his mains carers and all the others.

We chose Woodlands House for its homely and relaxed presentation and for its reputation for high-quality care. It has lived up to that expectation and Mum often says that the staff couldn't be kinder. We feel that she is in safe hands and well cared for which is invaluable to us.

I stayed here for respite and now live here. I like the company and the room. The staff are wonderful.

Everything perfect and couldn't be more pleasant. All the carers are excellent.