Lavender House

166 Newtown Road, Woolston, Southampton SO19 9HR

Group: R & E Kitchen Care

Person in charge: Carey Ely (Manager)

Local Authority / Social Services: Southampton City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Asperger Syndrome • Autism/ASD • Drug Dependence (past or present) • Parkinson's Disease • Schizophrenia

Admission Information: Ages 65+.

Single Rooms: 10

Shared Rooms: 5

Rooms with ensuite WC: 4

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Stairlift • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Lavender House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Lavender House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Lavender House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.748 for Lavender House is calculated as follows: ( (117 Excellents x 5) + (37 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 155 Ratings = 4.748

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Lavender House is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 12 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Lavender House has a Review Score of 9.7 (9.748) from 13 Reviews


Average Ratings

  • Excellent
    11
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lavender House?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lavender House

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

Absolutely excellent in every way.

How likely would you be to recommend Lavender House? Extremely Likely

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Average Rating:   5 out of 5

My aunt has been in Lavender House for over four years now. She is happy to live there and loves all the staff and has nothing but praise for them.
Lavender House is very homely and has a good garden to relax in. When visiting the staff are very helpful and friendly and always make you feel at home.

How likely would you be to recommend Lavender House? Extremely Likely

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Average Rating:   4.4 out of 5

Carey Ely, Registered Manager at Lavender House responded to this review on 02 Jan 2018:

Thank you so much.

My aunt is happy and content, most of the time! The home is introducing new trips out next year. I am confident in her care home.

How likely would you be to recommend Lavender House? Extremely Likely

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Average Rating:   4.6 out of 5

I am very impressed with all of the services and care that my mother in law is receiving. She is very happy at Lavender House so many thanks to the staff and management.

How likely would you be to recommend Lavender House? Extremely Likely

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Average Rating:   5 out of 5

Carey Ely, Registered Manager at Lavender House responded to this review on 02 Jan 2018:

Thank you so much for the positive feedback, this is so encouraging to hear.

My wife has been in Lavender House for almost a year. She has been looked after extremely well and loves all the staff who love her in return. I have absolutely no concerns as to he well being whilst in Lavender House.
I consider the standard of care as excellent.

How likely would you be to recommend Lavender House? Extremely Likely

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Average Rating:   4.6 out of 5

My father is a resident at Lavender House and I can honestly say I wouldn't want him anywhere else.
The home is a credit and a beacon of hope for many people in an industry that fails on so many levels.
The staff treat every resident like they are their own blood. They go above and beyond to ensure that the residents and their families are always looked after.
The only other thing I can say is a premium brand of lager don't do care homes but if they did they would be like this one.

How likely would you be to recommend Lavender House? Extremely Likely

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Average Rating:   5 out of 5

My experience with visiting Lavender House. Over the last few years, we have found all the staff excellent and they treat all the residents with care and respect.
No matter what time of the day we visit, the residents seem to be very happy and smiley.
We are always made very welcome and nothing is a trouble to them. Staff are always available to listen.

How likely would you be to recommend Lavender House? Extremely Likely

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Average Rating:   4.5 out of 5

My husband has been in Lavender House for the last three and a half years. The care, love and support both he and our family have received is second to none.
The management and staff are so dedicated to all the residents and nothing is too much trouble for them.
I couldn't be happier knowing that when I leave he is in safe and loving hands. I couldn't wish for anything more.

How likely would you be to recommend Lavender House? Extremely Likely

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Average Rating:   4.8 out of 5

Deciding on a care home for Mum was probably the hardest decision we have ever needed to make. Worrying whether she would settle, and concern over the care she would receive. From day one, we knew we had made the right decision in choosing Lavender House, and feel that we now have a huge extension to our family! The staff are always welcoming, inclusive and caring, treating all of the residents with the dignity and respect they deserve. Mum is so happy and content, and most importantly safe. The staff are always on hand to help with any requests and welcome us at any time of the day or night. Lavender House provides such a happy environment for residents and their families. There are not enough words to thank the manager and her team for their amazing care and dedication, and we feel so grateful to have found them.

How likely would you be to recommend Lavender House? Extremely Likely

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Average Rating:   5 out of 5

Carey Ely, Manager at Lavender House responded to this review on 23 Aug 2017:

Hayley how lovely and we feel privileged that we are your family as we certainly feel the same. Thank you so much.

Mum has now been at Lavender House for about 8 months.
Initially, we were unsure where mum would be happiest and best cared for. We couldn't have chosen better and could not have wished for a nicer "home from home".
She is now very content, happy and safe. The staff are all consistently warm, welcoming, attentive and dedicated to all residents in their care. Lavender House provides a wonderful, safe, happy environment for residents and visitors treating all with dignity and respect.

How likely would you be to recommend Lavender House? Extremely Likely

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Average Rating:   4.7 out of 5

Carey Ely, Registered Manager at Lavender House responded to this review on 06 Jul 2017:

Lovely to read such a positive review and recognition for the dedication my staff team show.

My dad has been at the home for a few years now. He has a wonderful connection with the staff. They have given him the respect, care and dignity, knowing how to adapt to each stage of change in his care. They have continuously supported us as a family but most of all my mum who visits 3-4 times a week. We are made to feel very welcome and listen to our requests and wishes to help us continue being a family. The staff and management are fantastic!

How likely would you be to recommend Lavender House? Likely

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Average Rating:   4.4 out of 5

Carey Ely, Registered Manager at Lavender House responded to this review on 14 Jun 2017:

Thank you Lee and this makes me so proud of my staff team who are very dedicated to their career in care and I know they care with hearts... but so nice to hear from family.

Excellent level of care provided. The staff engage well with the resident and try to make it a fun and caring place.

How likely would you be to recommend Lavender House? Extremely Likely

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Average Rating:   4.7 out of 5

Carey Ely, Registered Manager at Lavender House responded to this review on 07 Jun 2017:

Thank you for your review. We really appreciate the acknowledgement of dedication and care the home achieves.

I write this on behalf of my brother, sister and myself.
Thank you for the dedicated and compassionate care you showed and provided Mum during these last three months.
Within days of arriving in November, she very quickly referred to Lavender House as home and the staff as her family.
That she settled in so well is a testament to the marvellous caring ethos displayed by all the staff.
You made her final time comfortable, respectful and dignified.
We will always remember.

How likely would you be to recommend Lavender House? Extremely Likely

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Average Rating:   5 out of 5

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