Lavender House, Southampton, Hampshire
Lavender House, Southampton, Hampshire
Lavender House, Southampton, Hampshire

Lavender House provides a care service that is based around building up positive relationships and supporting a homely environment, at the same time as tailoring care to individuals need.

The home is versatile thanks to a range of care expertise, which can include help for adults diagnosed with dementia and for those with physical frailties.

Care workers are committed to helping each resident maximise their independence, assisted by a stimulating range of activities and entertainment.

Group: R & E Kitchen Care

Person in charge: Carey Ely (Manager)

Local Authority / Social Services: Southampton City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Asperger Syndrome • Autism/ASD • Drug Dependence (past or present) • Parkinson's Disease • Schizophrenia

Admission Information: Ages 65+.

Single Rooms: 10

Shared Rooms: 5

Rooms with ensuite WC: 4

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Stairlift • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Lavender House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

No Bed Vacancies

posted 07 Sep 2017

No Vacancies at the moment

Reviews

9.6 Lavender House has a Review Score of 9.6 (9.604)

The Review Score of 9.6 (maximum of 10) for Lavender House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Lavender House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.604 for Lavender House is calculated as follows: ( (62 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 96 Ratings = 4.604

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Lavender House is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 8 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lavender House?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lavender House

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Husband of Resident/Service User
    1

Deciding on a care home for Mum was probably the hardest decision we have ever needed to make. Worrying whether she would settle, and concern over the care she would receive. From day one, we knew we had made the right decision in choosing Lavender House, and feel that we now have a huge extension to our family! The staff are always welcoming, inclusive and caring, treating all of the residents with the dignity and respect they deserve. Mum is so happy and content, and most importantly safe. The staff are always on hand to help with any requests and welcome us at any time of the day or night. Lavender House provides such a happy environment for residents and their families. There are not enough words to thank the manager and her team for their amazing care and dedication, and we feel so grateful to have found them.

How likely would you be to recommend Lavender House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carey Ely, Manager at Lavender House responded to this review on 23 Aug 2017:

Hayley how lovely and we feel privileged that we are your family as we certainly feel the same Thank you so much

Mum has now been at Lavender House for about 8 months.
Initially, we were unsure where mum would be happiest and best cared for. We couldn't have chosen better and could not have wished for a nicer "home from home".
She is now very content, happy and safe. The staff are all consistently warm, welcoming, attentive and dedicated to all residents in their care. Lavender House provides a wonderful, safe, happy environment for residents and visitors treating all with dignity and respect.

How likely would you be to recommend Lavender House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Carey Ely, Registered Manager at Lavender House responded to this review on 06 Jul 2017:

Lovely to read such a positive review and recognition for the dedication my staff team show.

My dad has been at the home for a few years now. He has a wonderful connection with the staff. They have given him the respect, care and dignity, knowing how to adapt to each stage of change in his care. They have continuously supported us as a family but most of all my mum who visits 3-4 times a week. We are made to feel very welcome and listen to our requests and wishes to help us continue being a family. The staff and management are fantastic!

How likely would you be to recommend Lavender House? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Carey Ely, Registered Manager at Lavender House responded to this review on 14 Jun 2017:

Thank you Lee and this makes me so proud of my staff team who are very dedicated to their career in care and I know they care with hearts... but so nice to hear from family.

I can visit my aunt at any time of the day without notification. The staff are very helpful and friendly. The home is not palatial but it is traditional and homely. They have CCTV in all communal areas which protects the staff and residents alike. My aunt likes it at Lavender House.

How likely would you be to recommend Lavender House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Carey Ely, Registered Manager at Lavender House responded to this review on 12 Jun 2017:

Thank you so much for your review it is much appreciated.

It took a while for my aunt to settle in but she is happy (most of the time!)
She was vulnerable and a worry in her sheltered housing and open to exploitation.
In Lavender she is kept busy throughout the day, which makes for a happier experience! Staff and management are kind, efficient and caring and always helpful.

How likely would you be to recommend Lavender House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Carey Ely, Registered Manager at Lavender House responded to this review on 11 Jun 2017:

Thank you for your review, we very much appreciate all comments

Lavender House was highly recommended to me, as my wife's dementia worsened towards the end of 2016, by one of her carers.
By December she needed total care 24/7 and it became beyond my ability to cope despite the help of the by then 3 carers.

How likely would you be to recommend Lavender House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Carey Ely, Registered Manager at Lavender House responded to this review on 11 Jun 2017:

Thank you for your review it is much appreciated

Excellent level of care provided. The staff engage well with the resident and try to make it a fun and caring place.

How likely would you be to recommend Lavender House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Carey Ely, Registered Manager at Lavender House responded to this review on 07 Jun 2017:

Thank you for your review. We really appreciate the acknowledgement of dedication and care the home achieves.

I write this on behalf of my brother, sister and myself.
Thank you for the dedicated and compassionate care you showed and provided Mum during these last three months.
Within days of arriving in November, she very quickly referred to Lavender House as home and the staff as her family.
That she settled in so well is a testament to the marvellous caring ethos displayed by all the staff.
You made her final time comfortable, respectful and dignified.
We will always remember.

How likely would you be to recommend Lavender House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Staff Profiles

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Care Home Idol 2016

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