Wellington Vale is a purpose-built care home set on the leafy borders of Denmead and Waterlooville.
The home brings quality residential and dementia care to the local area and offers both long and short-term care including respite and convalescence.
Residents can enjoy a full programme of activities with a tailored schedule, delivered by the home's own activities coordinator.
As well as an active diary, meal times at the care home are the difference between eating a meal and enjoying an experience. The team of chefs offer varied menus that change with each season and are always nutritionally balanced.
The friendly team at Wellington Vale is on hand to give tours of the home and answer any questions regarding the care and facilities available.
Group: Cinnamon Care Collection
Person in charge: Theresa Shell (General Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 80 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults
Admission Information: Ages 45+.
Single Rooms: 80
Rooms with ensuite WC: 80
Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Wellington Vale Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Wellington Vale Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Wellington Vale Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.855 for Wellington Vale Care Home is calculated as follows: ( (237 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 276 Ratings = 4.855
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.5 Points relating to the number of positive Reviews for Wellington Vale Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 8 Reviews ÷ 16 Target = 0.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Wellington Vale Care Home has a Review Score of 9.4 (9.355) from 23 Reviews
Review submitted from a Postal Card by Susan L (Daughter of Resident) on Monday 16 April 2018. Relates to March 2018.
My 92-year-old mother went into Wellington Vale following a fall at home that resulted in 2 weeks in hospital during which time she lost the little mobility she had. After 3 weeks in Wellington Vale, her mobility was improving. She was loving the care and attention from the friendly staff, from whom nothing was too much trouble. The food was excellent and she really enjoyed the organised activities. Mum's short time at the home was a really happy experience both for her and her family who had the peace of mind knowing how well she was cared for.
How likely would you be to recommend Wellington Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by H W (Daughter of Resident) on Wednesday 4 April 2018. Relates to March 2018.
Mum often commented on how kind and caring all the staff are. She really enjoyed the food and there is an excellent choice of menu. The rooms and the decor are lovely. She was pleased to have her own phone in her room to keep in contact with friends and family. There is a very good liaison with the GP and community nurses so all her needs have been met.
How likely would you be to recommend Wellington Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by J S (Resident) on Wednesday 23 August 2017. Relates to August 2017.
Although we experienced a change of manager midway into my 3-week stay, the management and other staff maintained an excellent standard overall. Ease of communication with care staff and immediate response to requests during day and night sessions was evident. Many facilities are available with the home and a mini-coach is on-site. The activities personnel is excellent. Every day different activities are arranged which are enjoyable and therapeutic; outside speakers etc, spend time at the home, so that variety of hobbies are covered. There is a hairdressing unit in the home and a chiropodist visits. The large dining room is pleasantly arranged, service from the chef is outstanding. Outside the grounds are well maintained. The view from some rooms cannot be more lovely. In a residential area, one does not expect this and the rooms are spacious, each with its own ensuite. Excellent.
How likely would you be to recommend Wellington Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by Rita K (Resident) on Thursday 15 June 2017. Relates to June 2017.
This was my second respite stay at Wellington Vale. I found the facilities to be second to none, clean and comfortable. All meals were good and nutritious. The staff at all levels were very professional and caring, nothing was too much trouble.
I look forward to my next stay.
How likely would you be to recommend Wellington Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by Cindy C (Daughter of Resident) on Monday 12 June 2017. Relates to June 2017.
Welcoming, homely, staff lovely, care is excellent. Mother comes in for respite and she loves staying here, enjoys singing with all the staff, they all make mum feel secure and cared for. Mum will be here again end of June for her third stay here.
How likely would you be to recommend Wellington Vale Care Home? Extremely Likely
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Review submitted from a Website Submission by Tim L (Son of Resident) on Thursday 8 June 2017. Relates to June 2017.
The prospect of looking for a care home filled me with dread and after looking at a few Residential Homes it didn't make me feel any better.
Looking at Wellington Vale was the best thing I ever did, costs were on a par with other residential homes but the standards were massively different.
The staff are absolutely superb, I cannot fault them, they are so good I wanted to move in!
The standards are those you would only expect to find in a 4* hotel, the furnishings are 'normal' and not the chairs around the outside of the room that I had seen before in other homes.
The rooms are of a very high standard and it is surprisingly quiet inside.
The is a coffee area which you can help yourself to coffee, hairdressers, manicurist, restaurant, patio area, picnic area, everything you would want to find.
I cannot recommend the home enough, it is superb, the facilities are superb but most of all the staff and management are fantastic!
How likely would you be to recommend Wellington Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by M P (Son of Resident) on Monday 5 June 2017. Relates to May 2017.
On first impression, very much like a hotel. Cleanliness is good/excellent, the staff are very friendly and at every different time that I have visited, there has, from my observation, been no bad treatment of people in the home. The interaction between the staff and patients is good. No undercurrents of nastiness.
The staff are very attentive and do look after the patients, clients. I would definitely book a place for me and also a stay would be good.
How likely would you be to recommend Wellington Vale Care Home? Likely
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Review submitted from a Postal Card by A W (Resident) on Friday 26 May 2017.
Excellent place.
How likely would you be to recommend Wellington Vale Care Home? Likely
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Review submitted from a Postal Card by Carole B (Friend of Resident) on Tuesday 16 May 2017. Relates to May 2017.
I visit my friend with a group of elderly people. I was a pleasantly surprised at the courtesy shown by the staff and the comfort of each room.
How likely would you be to recommend Wellington Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by Stephen K (Son of Resident) on Tuesday 16 May 2017. Relates to April 2017.
Very good, superb service. Can't fault.
How likely would you be to recommend Wellington Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by P T (Resident) on Friday 12 May 2017. Relates to April 2017.
I came in only able to walk from my bed to the ensuite. But yesterday I walked from my room to the dining room. Big achievement.
How likely would you be to recommend Wellington Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by Alan B (Husband of Resident) on Thursday 11 May 2017. Relates to April 2017.
Very good in all instances.
How likely would you be to recommend Wellington Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by Martin W (Son of Resident) on Wednesday 10 May 2017. Relates to April 2017.
Friendly, caring and modern facility. Staff are excellent, meals and services very good. Thorough, efficient, patient and knowledgeable care staff.
A very favourable impression with this facility.
How likely would you be to recommend Wellington Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by B G (Daughter of Resident) on Monday 8 May 2017. Relates to April 2017.
I feel calm and relaxed that mum is being looked after to a high standard. In a safe and happy environment.
How likely would you be to recommend Wellington Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by P G (Son-in-law of Resident) on Tuesday 18 April 2017. Relates to March 2017.
First class service from initial contact and has continued since mother-in-law became a resident in early March.
How likely would you be to recommend Wellington Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by L D (Daughter of Resident) on Friday 24 March 2017. Relates to March 2017.
Everyone at Wellington Vale made my mother most welcome from day one. Nothing is too much trouble. My mother has been a resident for a very short time and is showing an improvement in both her health and demeanour.
How likely would you be to recommend Wellington Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by G B (Daughter-in-law of Resident) on Tuesday 21 March 2017. Relates to March 2017.
My Mother-in-Law moved into Wellington Vale Care Home as a permanent resident, two weeks ago. Prior to moving, she was assessed in hospital by a member of the care home staff, and her family had plenty of access to the home for visits and meetings with the care team. We were all treated with respect and dignity. The transition to the home was made very easy and welcoming and she has settled in happily. All the staff are friendly, caring and address her every need - and have made the wider family welcome to their community. It has been a huge relief to see her happily settled in a loving, safe and friendly environment.
How likely would you be to recommend Wellington Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by Alison E (Daughter of Resident) on Friday 17 March 2017. Relates to November 2016.
Very helpful, friendly care staff that cared for my mum during her 5 weeks.
Unfortunately, my mum passed away on Christmas Day.
I would recommend this care home because it's like being in your own home with 24/7 support. A fantastic environment that makes you feel part of a family.
How likely would you be to recommend Wellington Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by C W (Sister of Resident) on Friday 10 March 2017. Relates to January 2017.
Upon entering the establishment, one it greeted by very friendly, happy and smiling staff. The atmosphere is very relaxed and all visitors are made to feel at home and very welcome.
The food is freshly prepared daily and all diets are catered for. The menus are appetising and offer plenty of choices.
The staff work as a team and there is always someone on hand to answer any queries. The staff are attentive to detail as well as to residents and their visitors.
The establishment looks like a 5-star hotel rather than a care home and offers very pleasant and homely surroundings to those who both visit and stay.
There are many activities for residents if they wish to participate.
The establishment engages with the local community and often invites them to join in events. For example, the Christmas carol service in 2016.
Highly recommended for respite stays for both residents and their carers.
How likely would you be to recommend Wellington Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by Mark W (Son of Resident) on Friday 10 March 2017. Relates to February 2017.
Would highly recommend Wellington Vale a very new, modern home with excellent management and staff giving great care support within a lovely environment.
How likely would you be to recommend Wellington Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by Sandra B (Daughter of Resident) on Thursday 9 March 2017. Relates to February 2017.
Mum has been in Wellington Vale Care Home on a 2-week respite period. She is quite happy to be able to do exactly as she wants, ie. get dressed, stay in her room and have visitors anytime. She is now staying for another week.
How likely would you be to recommend Wellington Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by F C (Sister of Resident) on Wednesday 8 March 2017. Relates to February 2017.
Wellington Vale provides an exceptionally spacious and comfortable home for its residents. We have seen that the staff have very friendly and professional relationships with residents, families and visitors at all times. We have bene very impressed by the service offered by this care home since it opened almost 3 months ago.
How likely would you be to recommend Wellington Vale Care Home? Extremely Likely
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Review submitted from a Website Submission by John M (Cousin of Resident) on Monday 13 February 2017. Relates to February 2017.
My cousin transferred to Wellington Vale in November 2016 just after it opened. The Care Home is in a lovely location with her room having countryside views. The staff are very helpful, friendly and cheerful.
The staff include an Activities Co-Ordinator (read as head of fun !) who provides regular interesting activities for residents including film shows, bingo, musical entertainment etc.
My cousin had her birthday recently and the Care Home arranged a birthday party including buffet food and an excellent external entertainment lady with games. Quizzes etc. Excellent.
Food choices are wide with food quality excellent.
Carers are experienced, genuinely caring and cannot do enough for the residents. They are all friendly with both residents and visitors. The home is led by the superb manager who is very efficient, approachable and good humoured.
Heartily recommend.
Negatives ? None !
How likely would you be to recommend Wellington Vale Care Home? Extremely Likely
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February 2018
Recipient: Cinnamon Care Collection
Date: Thursday 01 Feb 2018
There are currently no Care Home Idol entrants who have performed at Wellington Vale Care Home