Poplars Care Home, Southampton, Hampshire
Poplars Care Home, Southampton, Hampshire

Poplars is a family-run residential care home for 14 older people, some of whom are living with dementia. The home is situated in a quiet cul-de-sac near to Southampton University and Southampton Common.

The care home provides a safe and secure environment within which residents can enjoy as much independence as their condition will allow. Personalised care is available at all times and the home has access to 24/7 nursing input from district nurses and a rapid response team.

Poplars Care Home creates a ‘home-from-home’ environment where en-suite bedrooms are tastefully decorated and can be personalised by residents to help them feel they are a part of familiar surroundings.

The dedicated activities coordinator at Poplars plans a wide range of in-house hobbies, events and activities that can be enjoyed by everyone including: crafts, reminiscence, gardening, games and sing-along.

Owner: Solent Healthcare Ltd

Person in charge: Rezaul Hossen (Manager)

Local Authority / Social Services: Southampton City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 14 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages from 65 to 110.

Single Rooms: 10

Shared Rooms: 2

Rooms with ensuite WC: 10

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Poplars Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 12 Feb 2018

en-suite single/double room

Reviews

8.9 Poplars Care Home has a Review Score of 8.9 (8.941)

The Review Score of 8.9 (maximum of 10) for Poplars Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Poplars Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.441 for Poplars Care Home is calculated as follows: ( (93 Excellents x 5) + (69 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 177 Ratings = 4.441

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Poplars Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 2.8 positive Reviews (14 registered maximum number of service users ÷ 5). 3 Reviews ÷ 2.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Poplars Care Home?

  • Extremely LIKELY
    11
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Poplars Care Home

  • Resident / Service User
    5
  • Daughter of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

Very happy and contented. Very helpful staff and management.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been treated with great care and attention during my stay here and feel I have benefitted from my treatment here.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

All staff are very kindly and caring. Nothing is too much trouble for them.

Could not find a better care home no matter how hard you looked.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Poplars is a pleasant spacious home and residents seem well cared for and well fed.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We are very satisfied with the level of care provided by Poplars. My mother is very happy there. The staff are first class. Of particular significance is food quality. My mother loves the food at Poplars.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

My mother has lived at Poplars for almost 3 years now and appears to be quite happy. Sometimes she feels that should be doing more things, but I think that is because she thinks she should be looking after the house, as she was quite house proud when she lived in her own house. Although just before she moved in, she wasn't able to do as much as she wanted to.

She enjoys joining in with the sing a long that Poplars have periodically and particularly at Christmas, she also enjoys time in the garden and doesn't like to see things dying off before there time. So looks after them.

I would recommend Poplars because it only has a few residents so is not over whelming and is always friendly and welcoming.

How likely would you be to recommend Poplars Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Facilities only satisfactory as the resident had long waits to go up the stair lift at start and end of the days which she found a little frustrating.
Activities only satisfactory as the resident felt that more could have been done to promote activity of some of the guests.
Having said that, everything else very good. Would certainly recommend and highly likely to request another stay in the future.
Loving, caring staff who make the stay very pleasant.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rezaul Hossen, Manager at Poplars Care Home responded to this review on 04 Oct 2016:

I am sorry to hear that there were long delays to use stair lift but I can now reassure you that individual's needs would be re-assessed and prioritised.
We would also look into the activities provision that we currently have in place to improve further to meet individual needs.

The new owner has made many improvements since taking over, both in the decor and furnishing. He treats all of his patients with dignity and is most amiable.

How likely would you be to recommend Poplars Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

This home is very very good. The staff can't do enough for you. This is also a happy home. The staff are so lovely they work very hard. I have never been here before and I'm impressed.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the Poplars care home staff very helpful, kind and caring, always very pleasant- which makes for happy and content residents.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I have been treated with care and consideration since my arrival here six months ago and am happy here.

How likely would you be to recommend Poplars Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Generally happy with the care my mum receives. Many improvements have been made under the new management. There is a pleasant garden with chickens and newly installed raised beds which some residents help to tend. Much of the downstairs has been refurbished and is clean, comfortable and airy. The bedrooms need attention but I understand, this is on the "to do" list. The staff are very kind. Communication could be improved by regular meetings with management and relatives/service users.

How likely would you be to recommend Poplars Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I'm happy here, kind and caring staff. They are polite staff.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My Brother settled into Poplars very quickly and from the day he went to live there I have seen a huge improvement in his responses and I believe that this is because of how much happier and contented he feels. The wonderful staff treat each resident as an individual and the benefits of this are shown through the relaxed, homely atmosphere. I am always informed of any problems, which are dealt with efficiently and professionally and regularly kept up to date with any progress made.
As relatives, we can visit at any time and are encouraged to share any worries we have or add any suggestions which might help or improve the day to day lives of our loved ones. The mantra of Poplars is for the residents to feel as though they are in their own home and they are treated accordingly. Their birthdays are celebrated with a party, there is regular hired entertainment - as well as the daily occupational activities - and they also arrange days out. This care home really is a "home from home".

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are always welcoming and friendly looking after the elderly residents very well with patience and tact.
Television and music are always available and there is a pleasant garden in good weather.
The food appears to be quite presentable/tasty for the clients. (generally soft)
Hairdressing and Chiropodist facilities are available as extras.
When convenient outings are available.
There is a stair lift to the en-suite bedrooms (some needing attention)
The medication per person is strictly and safely distributed by a senior staff member.
A coded lock ensures residents cannot 'escape'.

How likely would you be to recommend Poplars Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Submit a Review for Poplars Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Poplars Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Poplars Care Home