Ashlyns Care Home

Chesham Road, Berkhamsted HP4 2ST
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9.8 87 Reviews
  • Ashlyns Care Home, Berkhamsted
Ashlyns is ideally situated in 13 acres of parkland ground on the historic Ashlyns Hall Estate in Hertfordshire. Ashlyns is an award-winning single storey, purpose built home built around a stylish courtyard. This home has been tastefully furnished and equipped as one of B&M Care's superior homes.

There is a choice of single or companion en suite bedrooms, all of which may be personalised.

Ashlyns offers a choice of lounges and dining areas, a private family lounge/reading room and garden conservatory. The beautifully manicured walled gardens at Ashlyns offer a safe environment, with easy access pathways and a Victorian greenhouse for outdoor activities.

Ashlyns offers long term residential care and short stay respite breaks for older people. The home benefits from a safe comfortable environment that specialises in the care of older people with dementia related needs.

The home's Activities Organisers arrange a varied social calendar of meaningful, appropriate activities and entertainment, including trips to places of interest, exercise classes, movement to music and tailored, individual activities.
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Care Provided by Ashlyns Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1630
  • Self-Funded Residential Dementia Care: from £1630
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650

These prices are only a guideline, please contact Ashlyns Care Home to find out the exact price for your requirements.

Contact Ashlyns Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ashlyns Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Diane Delicate (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (60)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Ashlyns Care Home Reviews (87)

9.8

Ashlyns Care Home has a Review Score of 9.8 (9.810) out of 10, based on 21 reviews in the last 2 years.
Over all time Ashlyns Care Home has 87 reviews.

Overall Experience
  • 76
  • 8
  • 2
  • 1
  • 0
Date Published
  • 87
  • 8
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Reviewer Connection to Ashlyns Care Home
  • 44
  • 15
  • 6
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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  • 1
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Total of 87, showing 21-40
Review from B M (Respite Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for respite care. All staff were very thoughtful, kind and helped me get stronger. Nothing was too much trouble. Everything well organised. I would recommend Ashlyns.
Reply from Diane Delicate, Manager at Ashlyns Care HomeThank you very much for your positive review and comments. We hope you are gaining more strength and are home soon.
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Review from M H (Daughter of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had to take my mum for an eye check-up. I had emailed when I needed to collect Mum and asked to book a wheelchair as well. When I arrived to collect Mum, the staff had her ready with a wheelchair and a number of staff to make sure all went well to get us off on time.
It really felt like we were
all working together to care for Mum. I was very grateful.
Reply from Diane Delicate, Manager at Ashlyns Care HomeReally pleased our team supported you and your Mum, and it ran smoothly.
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Review from Julie F (Daughter of Resident) published on 19 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I rarely feel so moved to write a review, but Ashlyns is an incredible and very special place. My dad had been very poorly and we were looking for somewhere for him to heal and get his confidence back after a very long time in hospital. As soon as I visited Ashlyns, I was impressed by the warmth, kindness
and sincerity of everyone. And from the moment Dad arrived, the team at Ashlyns couldn't do enough to make him feel at home. It was like he was a member of their family, and as his daughters, my sister and I felt it, too. My dad only stayed for about a month on respite, as he is keen to try and live independently at home for as long as he can, but when he left Ashlyns, he said that it was the place he would want to return to if and when the time came. I cannot tell you how much that means, as Dad has always been very reluctant to go into a care home. I can tell that he was moved by the support, care and kindness he received. A heartfelt thank you to all the team.
Reply from Diane Delicate, Manager at Ashlyns Care HomeThank you for your lovely review. It was a pleasure caring for your dad and we were so pleased that he thrived and felt strong enough to return home.
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Review from Alastair B (Grandson of Resident) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a lovely care home, my grandmother is so well cared for. Clean and light room. Staff are very welcoming and accommodating for requests, we recently held a 90th birthday party here. Thank you for all your support.
Reply from Diane Delicate, Manager at Ashlyns Care HomeThank you for your lovely review. It is wonderful that we can hold events like these again and have our residents have those extra special times with loved ones.
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Review from A S (Friend of Resident) published on 30 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
An outstanding caring and pleasant environment. Residents are treated with compassion, care and respect and the staff seem genuinely interested in treating each resident as an individual. We enjoyed an excellent Sunday lunch with our friend served in a lovely environment.
Reply from Diane Delicate, Manager at Ashlyns Care HomeThank you for your positive review we are very pleased that you enjoyed your meal with your friend.
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Review from Tom G (Son of Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum received amazing care at Ashlyns, from the front-of-house team to the care staff themselves everyone was lovely and treated mum with warmth and the greatest respect. Mum has had to move to a nursing home now but I will always be grateful to the whole team for making tough times so much more manageable.
Reply from Diane Delicate, Manager at Ashlyns Care HomeThank you for your lovely feedback and we hope that your Mum's next home delivers the nursing care that she needs.
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Review from L B (Daughter of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Mum moved into Ashlyns Care Home she has been cared for with kindness and great patience. There has been attention to detail and she has settled gradually which is a challenge at nearly 103! Well done.
Reply from Diane Delicate, Manager at Ashlyns Care HomeThank you for the review and your kind words, it has been a pleasure welcoming your Mum into our care. It was an exceptionally lovely moment seeing the brass band playing to her in her own room on Saturday.
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Review from Bob H (Resident) assisted by family/friend published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Feel well cared for by all the very helpful staff. My room is light and airy and I love the access to the courtyard and easy access to the dining room, lounge etc. Enjoy the musical events and outdoor excursions - not one for films though. Would like to have more conversations with residents as of course
deafness and other ailments can be an obstacle sometimes.
Reply from Diane Delicate, Manager at Ashlyns Care HomeThank you for your review. We are having more discussion groups and regular meetings. We appreciate staff are still having to wear their masks which does not help with some communication.
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Review from Phil S (Brother of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During every visit, we are greeted by kind, warm staff. My sister confirms that everyone is kind and caring towards her. My sister looks healthier than when she moved into Ashlyns and is obviously eating and hydrating properly and taking her meds as she should.
Reply from Diane Delicate, Manager at Ashlyns Care HomeIt is a pleasure to care for someone who has dedicated their life to caring for others so this review is very much appreciated.
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Review from Julie R (Sister-in-law of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind staff always when we visit. My sister-in-law always says how kind the staff are to all. She is very well looked after.
Reply from Diane Delicate, Manager at Ashlyns Care HomeThank you for your very positive review and it is a pleasure to care for your sister-in-law.
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Review from Anna R (Daughter of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to say how kind and caring all the staff are at Ashlyns. The atmosphere is one creating warmth and calm for the residents with fun and laughter too! Everyone who works there from the cleaners, kitchen staff, carers, office staff and those I haven't even seen make Ashlyns such a fabulous
place. We are so delighted our mother is here. Thank you.
Reply from Diane Delicate, Manager at Ashlyns Care HomeThank you for your lovely review we are pleased that you have gained the true experience of Ashlyns and the comfort this must give you.
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Review from J E (Daughter of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We decided to use Ashlyns for my father as my mother-in-law was a resident at Ashlyns a few years ago - in The Orchards to begin with and The Willows after. She was very happy and well looked after right until she passed away there. Dad has settled in very well and is very happy. The staff are amazing,
his room is lovely, opening out onto the courtyard. He enjoys the food and all the entertainment, which is very extensive.
Reply from Diane Delicate, Manager at Ashlyns Care HomeThank you for your positive review we are so pleased that you chose Ashlyns again and your father is pleased with the facilities and the care that he receives.
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Review from Philip B (Son of Resident) published on 6 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was taken to hospital mid-morning on a Saturday for treatment to an injured foot. Suffice to say that Mum returned to Ashlyns at 02.30 the following morning. On arrival, we were greeted by the night staff. The compassion and tender care the team leader showed Mum in the middle of the night was exceptional.
We were extremely grateful and appreciative.
Reply from Diane Delicate, Manager at Ashlyns Care HomeThank you for your review of the way our night staff was attentive and caring when you returned with your Mum in the early hours of the morning.
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Review from Maya I (Daughter of Resident) published on 4 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Ashlyns Care Home during the first lockdown and has been very happy there ever since. All the staff are unfailingly kind, helpful and patient, and have been amazing during what must have been a very difficult time for them due to Covid. Sadly, my mum is now at the very end of her life,
and I am overwhelmed by the wonderful care she is receiving and the compassion everyone is showing her and me. She is treated with dignity, gentleness and professionalism, and I trust all her caregivers to act in her best interests at all times. I can't praise the staff highly enough - I really value their warmth and expertise during this difficult time.
Reply from Diane Delicate, Manager at Ashlyns Care HomeThank you for your heartfelt review; it has been a very emotional time for you, and I hope that the team helped you during this difficult time.
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Review from Tracey C (Daughter of Resident) published on 15 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We continue to be delighted with the care and compassion that Mum is shown at Ashlyns, by all the staff. We very much appreciate the regular contact providing health updates and feel comfortable to raise any concerns we may have. The Jubilee Garden Party was a joyous event enabling residents and their
family and friends to enjoy time together. We are looking forward to the forthcoming Music Afternoon in aid of a hospice and other events in the future.
Reply from Diane Delicate, Manager at Ashlyns Care HomeThank you for your review and kind words the Jubilee Celebration was an amazing afternoon and to see our residents enjoying themselves with the brass band and being able to have their loved ones with them made it even more special and it felt like normality had returned.
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Review from Pauline S (Sister of Resident) published on 15 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are very kind and helpful and show patience and kindness to residents. Always helpful. On an occasion when I was visiting my sister and I sat in the garden and the care assistant who was on duty that day (it was a hot day) brought out a jug of cold water and glasses - that was an unexpected,
caring thought.
Reply from Diane Delicate, Manager at Ashlyns Care HomeThank you for your review and your kind words for the team. Serving refreshments has always been part of our service so I am pleased you appreciated the cold drinks in this hot weather.
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Review from Linda P (Daughter of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Ashlyns in January 2018. It has been her 'happy place'. It has been her home, beautiful facilities, and the most wonderful loving care you could ever wish for your loved one. The Ashlyns team has become Mum's family, and she and all the residents are treated as such. The care has
always been exemplary, and the humanity and compassion shown takes things to an even higher level. Staff have worked so hard in keeping everyone safe during covid, enduring situations, and government policy changes that have been foisted upon them with next to no notice. My darling mother passed away this week. The devotion, dignity and love afforded in her dying days was beyond anything I could ever have wished for. It gave such comfort to my brother and me, easing the pain of our loss in providing happy memories of her last moments. We can never repay your acts of love adequately. Thank you from the bottom of our hearts for all you meant to mum - she loved you, as do we. You are absolute heroes!
Reply from Diane Delicate, Manager at Ashlyns Care HomeThank you for your very beautiful review. It has been an exhausting few years Your Mum was a wonderful person to care for and will be missed by the team. You can tell what a wonderful person she was and how her character has been passed on to her children as we have had such wonderful support from you and your brother. You will always be welcome and we are only a phonecall away for a chat.
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Review from Hazel C (Daughter of Resident) published on 4 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My visit to see Mum on Wednesday 23rd March 2022 coincided with Ashlyns' day of reflection. It was lovely to be able to take Mum to join in the walk around the grounds along with other residents, their families, and the Ashlyns team. Then after, to sit in the new memorial garden. Mum was so happy to
sit in the sun and catch up with other residents (she recently moved into Willows and had not seen some of them for a time). I also enjoyed meeting everyone who attended and being able to put faces to names. Thank you to all involved for making it such a lovely morning of reflection and seeing all the happy and smiling faces on behalf of Mum and myself.
Reply from Diane Delicate, Manager at Ashlyns Care HomeThank you for your review. It was a very special day and of course, the weather helped. It also felt like the old times before the pandemic came along. Let's hope the weather is kind and you have lots more special times with your Mum in the beautiful grounds.
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Review from K B (Daughter of Resident) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been looked after with such care and dignity. It is a home-from-home feel for her. Even through the tough times during Covid, she has had excellent care and she is very happy to be there.
Reply from Diane Delicate, Manager at Ashlyns Care HomeThank you for your positive review it has been a very testing time but hopefully, we can gain some normality this year.
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Review from N C (Granddaughter of Resident) published on 24 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Grandmother is very happy and well cared for. The staff are polite and cheerful. Would definitely recommend.
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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Ashlyns Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.810 for Ashlyns Care Home is calculated as follows: ( (215 Excellents x 5) + (19 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 247 Ratings = 4.81
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashlyns Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 23 Feb 2026

Private Residential and Dementia Care

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Awards / Recognitions (3)

Meet the Team (1)

Diane

Diane Delicate

Job Title: Home Manager Joined: 1998

Since joining B&M Care in 1998, and Ashlyns in 2000, Diane has strived to develop herself, her staff, and her home in line with the company’s person-centred philosophy to deliver a standard of care that is highly regarded both in and around Berkhamsted. Over the years, B&M Care has encouraged Diane to undertake relevant training and education to further support her role as Home Manager, which includes: the ‘Leadership Matters in Person-centred Dementia Care’ programme [accredited by Alzheimer’s Society and Surrey University] and the Registered Managers Award (RMA).

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