Ashlyns Care Home

Chesham Road, Berkhamsted HP4 2ST
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9.8 82 Reviews
  • Ashlyns Care Home, Berkhamsted
Ashlyns is ideally situated in 13 acres of parkland ground on the historic Ashlyns Hall Estate in Hertfordshire. Ashlyns is an award-winning single storey, purpose built home built around a stylish courtyard. This home has been tastefully furnished and equipped as one of B&M Care's superior homes.

There is a choice of single or companion en suite bedrooms, all of which may be personalised.

Ashlyns offers a choice of lounges and dining areas, a private family lounge/reading room and garden conservatory. The beautifully manicured walled gardens at Ashlyns offer a safe environment, with easy access pathways and a Victorian greenhouse for outdoor activities.

Ashlyns offers long term residential care and short stay respite breaks for older people. The home benefits from a safe comfortable environment that specialises in the care of older people with dementia related needs.

The home's Activities Organisers arrange a varied social calendar of meaningful, appropriate activities and entertainment, including trips to places of interest, exercise classes, movement to music and tailored, individual activities.
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Care Provided by Ashlyns Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600

These prices are only a guideline, please contact Ashlyns Care Home to find out the exact price for your requirements.

Contact Ashlyns Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ashlyns Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Diane Delicate (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (60)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Ashlyns Care Home Reviews (82)

9.8

Ashlyns Care Home has a Review Score of 9.8 (9.789) out of 10, based on 16 reviews in the last 2 years.
Over all time Ashlyns Care Home has 82 reviews.

Overall Experience
  • 72
  • 7
  • 2
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Date Published
  • 82
  • 5
  • 9
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Reviewer Connection to Ashlyns Care Home
  • 43
  • 14
  • 5
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 82, showing 21-40
Review from L B (Daughter of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Mum moved into Ashlyns Care Home she has been cared for with kindness and great patience. There has been attention to detail and she has settled gradually which is a challenge at nearly 103! Well done.
Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for the review and your kind words, it has been a pleasure welcoming your Mum into our care. It was an exceptionally lovely moment seeing the brass band playing to her in her own room on Saturday.

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Review from Bob H (Resident) assisted by family/friend published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Feel well cared for by all the very helpful staff. My room is light and airy and I love the access to the courtyard and easy access to the dining room, lounge etc. Enjoy the musical events and outdoor excursions - not one for films though. Would like to have more conversations with residents as of course
deafness and other ailments can be an obstacle sometimes.
Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your review. We are having more discussion groups and regular meetings. We appreciate staff are still having to wear their masks which does not help with some communication.

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Review from Phil S (Brother of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During every visit, we are greeted by kind, warm staff. My sister confirms that everyone is kind and caring towards her. My sister looks healthier than when she moved into Ashlyns and is obviously eating and hydrating properly and taking her meds as she should.
Reply from Diane Delicate, Manager at Ashlyns Care Home

It is a pleasure to care for someone who has dedicated their life to caring for others so this review is very much appreciated.

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Review from Julie R (Sister-in-law of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind staff always when we visit. My sister-in-law always says how kind the staff are to all. She is very well looked after.
Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your very positive review and it is a pleasure to care for your sister-in-law.

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Review from Anna R (Daughter of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to say how kind and caring all the staff are at Ashlyns. The atmosphere is one creating warmth and calm for the residents with fun and laughter too! Everyone who works there from the cleaners, kitchen staff, carers, office staff and those I haven't even seen make Ashlyns such a fabulous
place. We are so delighted our mother is here. Thank you.
Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your lovely review we are pleased that you have gained the true experience of Ashlyns and the comfort this must give you.

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Review from J E (Daughter of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We decided to use Ashlyns for my father as my mother-in-law was a resident at Ashlyns a few years ago - in The Orchards to begin with and The Willows after. She was very happy and well looked after right until she passed away there. Dad has settled in very well and is very happy. The staff are amazing,
his room is lovely, opening out onto the courtyard. He enjoys the food and all the entertainment, which is very extensive.
Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your positive review we are so pleased that you chose Ashlyns again and your father is pleased with the facilities and the care that he receives.

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Review from Philip B (Son of Resident) published on 6 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was taken to hospital mid-morning on a Saturday for treatment to an injured foot. Suffice to say that Mum returned to Ashlyns at 02.30 the following morning. On arrival, we were greeted by the night staff. The compassion and tender care the team leader showed Mum in the middle of the night was exceptional.
We were extremely grateful and appreciative.
Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your review of the way our night staff was attentive and caring when you returned with your Mum in the early hours of the morning.

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Review from Maya I (Daughter of Resident) published on 4 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Ashlyns Care Home during the first lockdown and has been very happy there ever since. All the staff are unfailingly kind, helpful and patient, and have been amazing during what must have been a very difficult time for them due to Covid. Sadly, my mum is now at the very end of her life,
and I am overwhelmed by the wonderful care she is receiving and the compassion everyone is showing her and me. She is treated with dignity, gentleness and professionalism, and I trust all her caregivers to act in her best interests at all times. I can't praise the staff highly enough - I really value their warmth and expertise during this difficult time.
Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your heartfelt review; it has been a very emotional time for you, and I hope that the team helped you during this difficult time.

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Review from Tracey C (Daughter of Resident) published on 15 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We continue to be delighted with the care and compassion that Mum is shown at Ashlyns, by all the staff. We very much appreciate the regular contact providing health updates and feel comfortable to raise any concerns we may have. The Jubilee Garden Party was a joyous event enabling residents and their
family and friends to enjoy time together. We are looking forward to the forthcoming Music Afternoon in aid of a hospice and other events in the future.
Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your review and kind words the Jubilee Celebration was an amazing afternoon and to see our residents enjoying themselves with the brass band and being able to have their loved ones with them made it even more special and it felt like normality had returned.

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Review from Pauline S (Sister of Resident) published on 15 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are very kind and helpful and show patience and kindness to residents. Always helpful. On an occasion when I was visiting my sister and I sat in the garden and the care assistant who was on duty that day (it was a hot day) brought out a jug of cold water and glasses - that was an unexpected,
caring thought.
Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your review and your kind words for the team. Serving refreshments has always been part of our service so I am pleased you appreciated the cold drinks in this hot weather.

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Review from Linda P (Daughter of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Ashlyns in January 2018. It has been her 'happy place'. It has been her home, beautiful facilities, and the most wonderful loving care you could ever wish for your loved one. The Ashlyns team has become Mum's family, and she and all the residents are treated as such. The care has
always been exemplary, and the humanity and compassion shown takes things to an even higher level. Staff have worked so hard in keeping everyone safe during covid, enduring situations, and government policy changes that have been foisted upon them with next to no notice. My darling mother passed away this week. The devotion, dignity and love afforded in her dying days was beyond anything I could ever have wished for. It gave such comfort to my brother and me, easing the pain of our loss in providing happy memories of her last moments. We can never repay your acts of love adequately. Thank you from the bottom of our hearts for all you meant to mum - she loved you, as do we. You are absolute heroes!
Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your very beautiful review. It has been an exhausting few years Your Mum was a wonderful person to care for and will be missed by the team. You can tell what a wonderful person she was and how her character has been passed on to her children as we have had such wonderful support from you and your brother. You will always be welcome and we are only a phonecall away for a chat.

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Review from Hazel C (Daughter of Resident) published on 4 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My visit to see Mum on Wednesday 23rd March 2022 coincided with Ashlyns' day of reflection. It was lovely to be able to take Mum to join in the walk around the grounds along with other residents, their families, and the Ashlyns team. Then after, to sit in the new memorial garden. Mum was so happy to
sit in the sun and catch up with other residents (she recently moved into Willows and had not seen some of them for a time). I also enjoyed meeting everyone who attended and being able to put faces to names. Thank you to all involved for making it such a lovely morning of reflection and seeing all the happy and smiling faces on behalf of Mum and myself.
Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your review. It was a very special day and of course, the weather helped. It also felt like the old times before the pandemic came along. Let's hope the weather is kind and you have lots more special times with your Mum in the beautiful grounds.

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Review from K B (Daughter of Resident) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been looked after with such care and dignity. It is a home-from-home feel for her. Even through the tough times during Covid, she has had excellent care and she is very happy to be there.
Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your positive review it has been a very testing time but hopefully, we can gain some normality this year.

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Review from N C (Granddaughter of Resident) published on 24 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Grandmother is very happy and well cared for. The staff are polite and cheerful. Would definitely recommend.
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Review from Sam M (Daughter of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had a fall and broke her ankle and needed full-time care, Ashlyns were superb and helped me with every step to move Mum for respite care. The staff were really caring and supportive during a very difficult time. Mum has blossomed there over the past few months and is now a permanent resident.
They have gone out of their way to make Mum feel at home and even bought her a fabulous birthday cake and decorated her room with banners. All you want is for your loved one to be safe and happy. Ashlyns have definitely achieved that - thank you.
Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your review it is lovely to know that your Mum is blossoming with us and that it gives you comfort knowing how happy she is.

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Review from Jayne W (Daughter of Resident) published on 21 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashlyns is the most wonderful care home in terms of the professionalism of the staff and their commitment to helping the residents have a happy and engaged life even in these challenging times of lockdown. Today with the lifting of some regulations I couldn't be more delighted to hear that Dad had been
on an adventure to the woods. The team are always happy to accommodate requests to make my dad reconnect via technology to external groups that he can't currently visit. Dad himself says: 'I can't speak highly enough of the care I receive here, and the food is good too!'
Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your lovely comments it has been a very tough year but now we are able to go out and see the bluebells. We know how much your dad loves the trees.

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Review from Karen T (Daughter of Resident) published on 19 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the dedicated staff at Ashlyns Care Home. My mum has received the most excellent care over the last fifteen months since becoming a resident. She is treated with genuine kindness, dignity, warmth and compassion. The home is well maintained inside and out and feels homely
and safe which is important to us as a family. Most of all, Mum is very settled and happy there.
Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your kind words of appreciation it has been such a hard year for everyone so your review is very welcome.

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Review from Alison G (Daughter of Resident) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad went into Ashlyns when he wasn’t coping after my Mum died. He had become painfully thin and was distraught without my Mum. He quickly settled in at Ashlyns and during his time there put on weight and was very happy. The staff do a wonderful job and Dad became very fond of them all. It is impossible
to single out any of them for special praise. He was a northerner and a very independent man and the manager and the staff respected that and made every effort to give him independence and the freedom he needed. He loved to walk in the grounds and to sit in the front garden watching everyone coming and going. When he first went in there and was still capable of driving, he was allowed to keep his beloved car, which made a huge difference to his ability to feel at home without feeling like a prisoner. We miss Dad terribly but will be forever grateful to the manager and the team for enabling him to live out his last couple of years in comfort and amongst such caring, dedicated people.
Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your review and your lovely words for the team. Your Dad was such a gentleman and we remember how much he loved to check on his car every day.

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Review from D C (Grandson of Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashlyns Care Home has done a fantastic job of making my nan comfortable and happy in the care home. Nan had to move in during lockdown which was hard for her and the rest of the family but the systems Ashlyns put in place gave us confidence in Nan's health and they worked to let us visit as soon as
it was safe to do so.
The environment is very beneficial to Nan's health and wellbeing, with plenty to keep her occupied.
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Review from Hilary M (Daughter of Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mother needed to go into care I didn't know where to start. From the moment I contacted Ashlyns Care Home I felt that everything was falling into place. Everyone I spoke to was so helpful and kind. My mother is now resident, she is happy, settled and I could not be more impressed.
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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Ashlyns Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.789 for Ashlyns Care Home is calculated as follows: ( (161 Excellents x 5) + (20 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 190 Ratings = 4.789
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashlyns Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 13 Oct 2025

Private Residential and Dementia Care

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Awards / Recognitions (3)

Meet the Team (1)

Diane

Diane Delicate

Job Title: Home Manager Joined: 1998

Since joining B&M Care in 1998, and Ashlyns in 2000, Diane has strived to develop herself, her staff, and her home in line with the company’s person-centred philosophy to deliver a standard of care that is highly regarded both in and around Berkhamsted. Over the years, B&M Care has encouraged Diane to undertake relevant training and education to further support her role as Home Manager, which includes: the ‘Leadership Matters in Person-centred Dementia Care’ programme [accredited by Alzheimer’s Society and Surrey University] and the Registered Managers Award (RMA).

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