Ashlyns Care Home

Chesham Road, Berkhamsted HP4 2ST
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9.8 80 Reviews
  • Ashlyns Care Home, Berkhamsted
Ashlyns is ideally situated in 13 acres of parkland ground on the historic Ashlyns Hall Estate in Hertfordshire. Ashlyns is an award-winning single storey, purpose built home built around a stylish courtyard. This home has been tastefully furnished and equipped as one of B&M Care's superior homes.

There is a choice of single or companion en suite bedrooms, all of which may be personalised.

Ashlyns offers a choice of lounges and dining areas, a private family lounge/reading room and garden conservatory. The beautifully manicured walled gardens at Ashlyns offer a safe environment, with easy access pathways and a Victorian greenhouse for outdoor activities.

Ashlyns offers long term residential care and short stay respite breaks for older people. The home benefits from a safe comfortable environment that specialises in the care of older people with dementia related needs.

The home's Activities Organisers arrange a varied social calendar of meaningful, appropriate activities and entertainment, including trips to places of interest, exercise classes, movement to music and tailored, individual activities.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600

These prices are only a guideline, please contact Ashlyns Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Diane Delicate (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (60)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Ashlyns Care Home Reviews (80)

Total of 80, showing 41-60
9.8

Ashlyns Care Home has a Review Score of 9.8 (9.771) out of 10, based on 14 reviews in the last 2 years. Over all time Ashlyns Care Home has 80 reviews.

Overall Experience

  • 70
  • 7
  • 2
  • 1
  • 0

Date Published

80
3
11
14
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Review from L W (Daughter of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has just moved into this home. She has complained about the staff. Have informed them and it was suggested Mother kept a record of which members of staff were rude. She is very happy with the food and her room. We are happy to review the situation in a couple of weeks.

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Review from Carolyn E (Daughter of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been a resident for a couple of months, and already I have seen a big positive change in her. She is well cared for and feels safe and secure, which is everything that matters. Having people to talk to and share everyday things has given my mum a new lease of life.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Dear Carolyn, thank you for your review, we are really pleased that you are happy with the service at Ashlyns. We really appreciate your feedback and that your Mum has a new lease of life.

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Review from J B (Daughter of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a tough time for the care home industry, and undoubtedly Ashlyns is working really hard. However, as the patients have dementia, I feel the level of communication between staff and relatives could be improved by having a key worker system.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Dear Jane, thank you for your review. We can certainly set up a regular phone call, however, it may not always be with keyworker due to staff allocation and holidays.

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Review from Alan R (Son of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team behind Ashlyns Care Home and the staff who work there day in day out have done and are doing a wonderful job at keeping Mum, and all the other residents, safe and well in the current Covid-19 world of uncertainty. They are proactive in helping to arrange and manage visits which, given that
I have to travel 75 miles and at least 90 minutes each way, makes it as straightforward as possible. They manage to make things happen even in this highly restricted world and whilst Mum has lost all her external contact outside the beautiful walled garden, relying on visits to bring news in, we know she is safe and very well looked after. The team have built a strong personal relationship with Mum which she values hugely and if she's a little frail physically at 87 her mind keeps us all on point!
How to handle winter visits will be the next test I guess...
Keep up the great work and thank you for all that you do.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Dear Alan, thank you for your lovely review and your king words. The team really appreciate that you have given the home such praise and especially during these testing times.

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Review from Jim E (Son of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault any aspect of Ashlyns since Mum joined in Jan 2020. It has always looked and felt right - her room, the communal facilities and the large enclosed garden; the staff, all of whom seem unceasingly friendly, helpful and caring; the catering and the wide range of activities and visiting services
that help stimulate the residents and add variety to the week. However, this review is mainly to praise their (and all of B&M Care) fantastic response to Covid-19. They chose to lock-down a week or so ahead of the general population, with extra stocks of food, PPE, cleaning products etc safely in place. They then maintained a rigid no-visitors regime until it was safe to resume, since when they have operated a strict but slick procedure for handling individual visits in a separate area. They have also organised regular access to testing. I have seen no evidence at Ashlyns of any of the care home doom-and-gloom reported in the media and I believe Mum could not be in a better place.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Dear Jim, thank you for your review and your kind words. The team really appreciate your feedback during these challenging times.

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Review from Gudrun A (Friend of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent!

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Review from L O (Daughter of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashlyns have been brilliant during the corona pandemic. They have kept my mym safe, well and happy during this difficult time. It's been a really trying few months not being able to visit Mum, but I've been kept in touch through Facetime, phone calls and email, which has been great. Now that visiting
has restarted, I feel that Mum is still safe and that her mental health has improved greatly. Hopefully, things will continue to improve, and the family will be allowed in the building soon.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Dear Linda, thank you for your very kind words and the staff appreciate your comments.

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Review from Dean K (Nephew of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Ashlyns to be a caring and welcoming place and it is a big comfort to me that my aunt is so well cared for and treated as an individual. The staff have also been extremely helpful with all the administration and dealings with the council.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Dear Dean, thank you for your review and your kind words; the team really appreciate this feedback.

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Review from Kim S (Granddaughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad receives absolutely fantastic care; I couldn’t ask for better! The staff always welcome visitors with a friendly smile and are so accommodating and helpful. They have all been beyond fantastic during the coronavirus outbreak.

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Review from Janette P (Daughter-in-law of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Ashlyns for five years and I was very happy with the kind and thoughtful care given to her. So when my mother-in-law required care my family had no hesitation in asking Ashlyns for their help. Ashlyns went to great lengths to help and ensure my mother-in-law’s needs and likes were
met. I would not hesitate to recommend Ashlyns for a loved one to reside under their care.

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Review from D S (Son of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Top home caring staff and their commitment to keeping residents safe during Covid-19 despite inactive government was and is very reassuring.

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Review from Rachel (Daughter of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents are treated with care, kindness and dignity. The staff are excellent, many have worked at the home for a long time and take real pride in what they do. I’ve been very impressed with the way things have been managed around COVID, the team reacted quickly and have avoided any infections so
far.

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Review from Gillian R (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashlyns have been outstanding for my Dad who was diagnosed with Alzheimer's eighteen months ago. He is extremely tall and they went above and beyond to move a wall to fit in an extra-long bed (which they sourced), a higher shower and amazing redecoration and personalisation of his room. The care home
is as much like a family home as it is possible to be - soft furnishings, pictures and personalised decoration make everyone feel welcome. The menu and activity programme offers something for all and family and friends are always welcome. During the Covid-19 crisis, the home have kept families informed and consulted and have acted decisively to protect our loved ones. I am so happy we chose Ashlyns for Dad, the staff are all so caring and highly professional - I can't recommend it enough if and when you need to make this tough decision. Although I miss my Dad I couldn't ask for a more loving, caring place for him to be - and I know he is safe and well cared for.

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Review from Ros C (Daughter of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and dedication my mother has received during the Coronavirus crisis has been exemplary. The staff have, without exception, risen to the challenge with honour. My mother has remained safe and happy and we will be eternally grateful. I know that the effort must have been exhausting for them all.

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Review from C L (Daughter-in-law of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother-in-law last week for the first time since lockdown and continued to be overwhelmed by the standard of care and attention that has kept the residents free of the virus and in good spirits. I cannot praise all highly enough.

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Review from A M (Daughter of Resident) published on 5 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashlyns has done very well indeed, during the lockdown. The staff remain pleasant and courteous, eager to please and thoughtful. Standards remain high. The gardens look lovely. Constructive feedback would be improving the food - eg more veg, crispy chips etc. Also, more by way of high-quality activities.

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Review from Marianne N (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, great team, have protected residents amazingly during COVID outbreak.
Feel confident in the management and staff in protecting the residents. Communication with relatives has been excellent.
Lovely atmosphere. My mother is very happy and safe here. Lovely gardens, super cakes, well
led.

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Review from Debbie W (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashlyns Care Home has provided exceptional care for my mum. They have had a proactive response to the Coronavirus which has kept the residents safe and well. They are now providing options to visit and this worked successfully today. It was nice to see mum after so long.

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Review from Sophie M (Daughter of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Ashlyns over a year ago as she has Alzheimer's. From planning her move to dealing with the unexpected challenges of Covid-19, the staff have been supportive and considerate with fast and efficient communication. Mum was made to feel extremely welcome and the on-going kindness and consideration
of the staff, even just by saying hello and smiling as you or a resident walk down the corridor, makes all the difference to Ashlyns feeling like home.

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Review from Colin (Son of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All options marked as "Excellent" apart from "Value for money", a rating I doubt anyone would use for that question - even at half the price!

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Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Ashlyns Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Ashlyns Care Home is calculated as follows: ( (138 Excellents x 5) + (20 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 166 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashlyns Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Aug 2025

Private Residential and Dementia Care

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Awards / Recognitions (3)

Meet the Team (1)

Diane

Diane Delicate

Job Title: Home Manager

Joined: 1998

Since joining B&M Care in 1998, and Ashlyns in 2000, Diane has strived to develop herself, her staff, and her home in line with the company’s person-centred philosophy to deliver a standard of care that is highly regarded both in and around Berkhamsted. Over the years, B&M Care has encouraged Diane to undertake relevant training and education to further support her role as Home Manager, which includes: the ‘Leadership Matters in Person-centred Dementia Care’ programme [accredited by Alzheimer’s Society and Surrey University] and the Registered Managers Award (RMA).

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