Willow Court

Quantum Care Ltd, Aldwickbury Crescent, Harpenden AL5 5SD
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9.4 194 Reviews
  • Willow Court, Harpenden
Willow Court, conveniently located in Harpenden, offers a range of care services including residential care, specialist dementia care and respite care. In addition, there is a day care centre for older people.

Within the home you'll find welcoming lounges and dining rooms as well as other inviting areas including cosy corners and themed areas. Each of the bedrooms in the home are en-suite and fully furnished. The bedrooms in the home's extension also include showers. All bedrooms benefit from wi-fi connectivity, a nurse call system and a television.

Willow Court has it's own café area, conveniently situated near reception, which is the perfect place to sit and socialise with family and friends over tea, coffee and other refreshments. The French doors of the café open straight onto one of the garden patios, perfect for summer BBQs and parties.

The home's beautiful landscaped gardens include a number seating areas and patios, raised flower beds and a gazebo. A perfect place to relax in during the spring and summer months.

Willow Court has its own dedicated activity worker who ensues that there are plenty of activities for residents to take part in.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a not-for-profit Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Willow Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Coni Anang (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private and Local Authority referrals
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • Visitors welcome at all times

Parking

  • Parking is available on site

Willow Court Reviews (194)

9.4

Willow Court has a Review Score of 9.4 (9.403) out of 10, based on 18 reviews in the last 2 years.
Over all time Willow Court has 194 reviews.

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Reviewer Connection to Willow Court
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Total of 194, showing 161-180
Review from P S (Brother of Resident) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my sister yesterday and was delighted to find the home covered in decorations for Easter and all the staff friendly and smiling. My sister was happy and said many good things about the home and the staff, who greeted me with smiles and friendly chat as they did with her. The manager should
be congratulated for creating a wonderful atmosphere.
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Review from Sheila H (Daughter of Resident) published on 25 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Willow Court have really helped my mother transition well to living in care. The warmth provided here from all the staff is outstanding and that is so important when I, her daughter, live very far away. Nothing has been too much trouble and I very much like that I saw proactive caring on
the medical side when she went through a challenging time of late. The rooms are a very nice size allowing space for wheelchair, walking frame, tray etc. without feeling crowded and there is a reasonable amount of space in the wardrobe and draws. It is always clean and never so perfect that it does not feel like home. There are lots of activities and lots of smiles and laughter. I was made to feel very welcome when I was able to visit. This place gets a big thumbs up from me!
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Review from David L (Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very helpful and keen to assist the residents. Overall the home is very well managed.
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Review from Patricia C (Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have all be very kind and courteous and the managers are good.
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Review from A D (Son of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care that my father has received. Within days of being there, he showed great improvement in his physio and mental health. After less than two weeks he is better than he has been for years. I am certain that this is down to the excellent care provided by the staff. They are
all without fail dedicated, professional caring people who really have made my fathers stay so pleasant and beneficial for him. The buildings are well kept and the setting is inviting in a quiet location. Inside is bright with lots of daylight. There are plenty of areas for residents to be out of their rooms. The food is also excellent with good variety and choice. I could not recommend this care home enough!!
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Review from Alice M (Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is so wonderful. I have no problem in the care and manager here is wonderful. The food is very good.
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Review from Elvira M (Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and kind. Lovely room. Very happy here.
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Review from Joan B (Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The setting is good, enjoyable food and helpful staff.
Managers helpful and support you.
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Review from Terry P (Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's Ok here, we all get along and that's the main thing.
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Review from Terry P (Husband of Resident) published on 18 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, excellent staff.
Wife very happy.
I'm always made welcome and nothing is too much effort.
Good management of service.
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Review from Patricia C (Resident) published on 16 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, kindness and commitment shown to me during my stay has never been less than excellent. The staff are so friendly, but always professional in every aspect of care.
I was made to feel special at all times and the same care seemed to apply to the other residents.
My grateful thanks to all.
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Review from Phyllis T (Resident) published on 12 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been an honour to stay here. Everyone has been wonderful. The food was wonderful certainly made me a lot stronger to cope at home. People who come here are very lucky.
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Review from Joan S (Resident) published on 12 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The garden party was wonderful, well done to all the staff who worked very hard to make it a great day.
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Review from S E (Resident) published on 12 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay at Willow Court was exceptional, the staff, nothing was too much trouble to help you, also the management. I would recommend Willow Court to all my friends.
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Review from Joan B (Resident) published on 12 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is lovely and the garden party on 16/7/16 was so good myself and my family enjoyed so much, the manager is so good and did wonderful decorations, lovely home.
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Review from Anne M (Daughter-in-law of Resident) published on 10 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A really lovely afternoon at the fayre. Staff dressed up, made us feel welcome, encouraged us to participate in the music and dancing. Mum really enjoyed the day too! The decoration and balloons were lovely and I think everyone had a great time. Thank you so much for inviting us.
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Review from Joan M (Daughter-in-law of Resident) published on 10 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone was wonderful. Staff made us welcome and show great interest. Mum had a very good time. The decoration was very becoming and lovely. Staff dress was also extremely lovely, the entertainment was very well done. We all had a lovely day. Thanks for the invite.
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Review from Julie S (Daughter of Resident) published on 20 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On Monday 25th April, I enjoyed yet another lovely evening with my dad at the dining club, having been to this special event before. As usual the meal was superb and the chefs surpassed themselves once again. It was served in a very ambient setting and in a very professional way. Both myself and my
dad had a wonderful time. I think it is an excellent way to be with your loved one in a familiar environment to them. I really hope it becomes a regular event.
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Review from Ronald M (Resident) assisted by family/friend published on 20 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willow Court is welcoming, colourful and stimulating. The manager is a most tasteful, imaginative and smart person. She has made this home so colourful, interesting, friendly and efficient. She heads a good, thoughtful, respectful, efficient team of staff who are set on helping and encouraging people
who stay there. The first floor manager is a very enthusiastic, competent, caring and professional person. When we had a health scare, he was very prompt and used his special kit to check blood pressure, pulse, temperature etc very speedily. He listens to what people say and solves problems. The carers are devoted to their patients and most respectful.
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Review from B W (Husband of Resident) published on 18 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was pleased and relieved by the way in which my wife settled into the full time care at Willow Court. This appeared to be largely due to the consideration and understanding offered by the caring staff.
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Current Review Score: 9.4 (9.403)

Overview of Review Score

The Review Score of 9.4 (9.403) out of 10 for Willow Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.403 for Willow Court is calculated as follows: ( (106 Excellents x 5) + (85 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 211 Ratings = 4.403
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Coni

Coni Anang

Job Title: Manager Joined: 2025

People are especially important to me, I love seeing the difference training, development and praise make in the lives of our staff, who in turn make our residents safe and happy.


Coni Anang has 20 years of experience as a Registered General Nurse, a BSC (Hons) in Care of the Older Persons and an MA (Hons) in Human Resource Management and Employment Relations and won the Dementia Personality of the Year Award 2015.

Jo

Jo Messenger

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

Paul

Paul Campell

Job Title: Chef Manager

I like knowing I help to make a difference on a daily basis in the residents’ lives, and hopefully, I help to brighten up their day.

Claire

Claire Gilbert

Job Title: Housekeeping Manager

My name is Claire Gilbert and I have worked for Quantum Care at Willow Court for 15 years now. I have had multiple job roles, starting as a care worker and leading up to becoming a housekeeping manager. I enjoy my job as I like learning new skills, working as part of a team and meeting residents and their families.

Roxanne

Roxanne Butcher

Job Title: Administrator

I am one of the administrators for Willow Court, I love my job and the fact that no two days are the same. I have worked for Quantum Care for a few years doing different roles within the homes. I love working within the care sector.

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