What types of Care is Elstree View Care Home - Avery Collection registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elstree View Care Home - Avery Collection provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Elstree View Care Home - Avery Collection have?

There are 49 Single Rooms and 16 Couples/Companion Rooms.

What are the Facilities & Services at Elstree View Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elstree View Care Home - Avery Collection to the centre of Borehamwood?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Elstree View Care Home - Avery Collection, Edgwarebury Lane, off Barnett Lane, Elstree, Borehamwood, Hertfordshire WD6 3RG

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Review from alison b (Daughter of Resident) published on 29 April 2025
Submitted via Website • Report

Overall Experience

Sadly my lovely 98 year old mother fell at home and broke her hip. After a successful hip replacement at the hospital and rehabilitation at Hemel, which was a waste of time, I found Elstree view for a months respite care. From the moment I walked into the lovely home and met the incredibly helpful managers

and staff, I knew it was a perfect home for my mother..we are now 3 weeks into respite care and there is no way my mother could go back to her home, therefore she has decided to become a full time resident and enjoy the care that Elstree View offers.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

It's wonderful to hear that she's found such a supportive and caring environment at Elstree View. It sounds like the team here have really made a positive impact on both her well-being and your peace of mind. It must be a huge relief to know that she's in a place where she's comfortable and well looked after. I'm sure the decision to stay full-time was not easy, but it's great that she's able to enjoy the care and attention she deserves. Wishing your mom continued comfort and recovery in her new home.

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Review from Julie L (Daughter of Resident) published on 21 April 2025
Submitted via Website • Report

Overall Experience

My mother initially arrived at Elstree for respite care in July 2024, after she had had a fall and broken her hip. As she has been so happy there and well looked after, she decided to stay permanently. My mother is very sociable and could sometimes get very lonely at home, so it's been wonderful to

see how much happier she is now. She has made lots of lovely friends and the staff are outstanding. They all genuinely care and nothing is too much trouble. All her medical needs are looked after by the excellent in-house nurses and the accommodation is newly furnished to a high-spec. My mother really enjoys the food and the entertainment laid on is regular and to a high standard. The surrounding gardens are very pretty and a nice place to have tea in the afternoons when the weather is nice. My family and I couldn't be happier with the way my mother is being cared for and feel very lucky to have found Elstree. Thank you to all the staff for making my mother's transition so smooth!

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

It's wonderful to hear how well your mom has adjusted to life at Elstree View after her fall. It must have been a tough time initially, but it sounds like she's found a truly supportive and nurturing environment. The fact that she's made so many lovely friends and feels genuinely cared for is such a comfort to us.The combination of great medical care, high-quality accommodation, and enjoyable activities really seems to be making a big difference in her happiness and well-being. It's clear the staff have been incredible in making her feel welcomed and at ease, which can sometimes be the most important factor when making such a big transition.

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Review from N F (Son of Resident) published on 18 April 2025
Submitted via Website • Report

Overall Experience

Dad's Care Home was originally known as 'Sunrise' it was taken over by 'Signature' and latterly it's run by 'Avery'. The home has recently had a complete makeover in all communal areas and bedrooms; it looks really luxurious. The Home is on two floors and guests with dementia, needing more intensive

care, live on the second floor. The Care Home has always been very welcoming and attentive. Especially the home's Manager and her staff, who have all been wonderful to my father, throughout his stay. The medical support has been excellent and communication is very good, too. Picturesque setting at Elstree View and adequate parking. We are very happy and we thoroughly recommend this Home. I do have concerns that some key staff have left and this could have been avoided. Overall, Elstree View are doing a great job, thank you.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

It sounds like you've had a positive experience with Elstree View, It's great to hear that the care, environment, and overall communication have been excellent. The makeover of the communal areas and bedrooms must make a huge difference in creating a more comfortable and luxurious environment. It's also reassuring to know that the manager and staff have been particularly attentive to your dad's needs.

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Review from C S (Daughter of Resident) published on 16 April 2025
Submitted via Website • Report

Overall Experience

My parents moved into the home 12 years ago, when they were still active and mobile. They enjoyed their independence while at the same time feeling safe in a protected environment. As they became less able to fend for themselves, they relied more on the care and services offered to them, especially

as illnesses began to surface. I have always found the staff friendly and caring and always there to help. Now that my mother is on her own, she still feels secure, receiving all the care that she needs. I feel happy that she is being well looked after and I can visit her at any time.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

It sounds like Elstree View has really been a good fit for your parents, offering them the independence they valued while also providing the care they needed as their health changed. It's wonderful to hear that your mother still feels secure and well cared for, even after your father's passing. That sense of safety and comfort, especially in a time of transition, is so important.

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Review from E M (Daughter of Resident) published on 16 April 2025
Submitted via Website • Report

Overall Experience

My mum started her time at Elstree View in Assisted Living and has now been in Orchids for a year. Her care is wonderful. The staff are kind and caring and my mum is very content and happy. They seem to know what she needs and when and you can see by and way mum responds to the carers she trusts and

loves them. When she can, she joins in with activities but she is happiest in her room being cared for. Thank you to all the staff in Orchids and to all the staff who help and support her.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you so much for your kind and thoughtful message. It means the world to all of us here at Elstree View, especially the team in The Orchids, to know that your mum feels happy, safe, and cared for. We feel truly privileged to be part of her journey and to provide the support she needs. Seeing her content and knowing that she trusts us is the greatest reward we could ask for. Our team strives to make each day as comfortable and joyful as possible for our residents, and it's incredibly encouraging to hear that those efforts are felt and appreciated.

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Review from Nick O (Son of Resident) published on 16 April 2025
Submitted via Website • Report

Overall Experience

The staff are always on hand and very attentive to my father and stepmother's needs. Nothing appears to be too much trouble, and the staff are always responsive to questions raised. The quality of the food is satisfactory but the service could improve slightly by serving hot food. Overall, very happy

with the service provided.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you for your kind words. We're so pleased to hear that your father and stepmother feel well cared for and that our team has been attentive and responsive to their needs. That's exactly the standard we strive for every day. We also appreciate your comments about the food service. Feedback like this is incredibly valuable, and we will certainly look into ways we can ensure meals are served hotter and more promptly. Your suggestions help us grow and improve.

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Review from Adrian B (Son of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience

Overall, the staff look after my mother better than I or my family could and even though she can be very cantankerous they genuinely seem to like her and treat her with compassion and understanding, plus they have worked out her needs, even though she has limited communication ability.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

We are one big family here at Elstree View and love what we do for the people in our care. Thank you for your lovely feedback.

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Review from R M (Relative of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience

My relative has moved into Elstree View Care home in early March when she was discharged from a recent admission to hospital. The whole process has been brilliant. All the staff that I have met so far are friendly, helpful and welcoming. The admission process was done so efficiently - from viewing the

Home to admission was less than a week. Her care has been exemplary. The food is plentiful and tasty with good choice. The building, communal areas and individual rooms are beautiful - freshly decorated with continuing decorating happening in some areas. The entertainment is varied and staff help her to become involved in activities, if she wishes. The clinical and medical care is regular and far easier to access than when she was at home. We feel she is much better looked after 24/7 and much safer in the Home than with a carer in her own home.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

We are pleased that your overall experience was a positive one. We understand that the process for finding the right care setting for your loved one can be difficult and we aim to make this as easy and stress free as possible. Thank you for your feedback on our newly refurbished communal areas and bedrooms , we are very proud of our home and glad you are as well. I will be sure to share your feedback with the team.

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Review from D P (Brother of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience

My sister has been a resident at this care facility for many years. She is now going through a particularly difficult phase of her life. I find that the standard of care is exceptionally good. The staff treat her with compassion and empathy. I am regularly updated.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Your relative has been with us for many years and we are very fond of her. We understand that everyone's care journey is individual and will support both you and your sister at this time. Thank you for your kind words, I will share this with the team.

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Review from L C (Daughter of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience

My dad moved into Elstre View Care Home in October. The staff have all come out of their way to help him settle in and he is now an active member of the community. He has lived more in the last 3 months than he has in the last three years. He is very comfortable, happy and safe and I can visit him as

his daughter and share in his happiness.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

We are thrilled that your father is enjoying becoming a part of the community, he has really bonded with staff and residents and does like to get involved with the activities.

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Review from A D (Son-in-law of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience

It is a real pleasure and greatly reassuring to see my father-in-law cared for as an individual with respect and dignity in such nice surroundings and with kind and attentive and capable staff.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you for your kind words, We will share this with the teams and we look forward to seeing you in the community again soon.

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Review from Gillian K (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience

A wonderful refurbishment, just like a 5 star hotel.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you for your kind words. We are very pleased with the refurbishment, it makes a massive difference. We look forward to seeing you again in the community.

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Review from B T (Respite Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience

Overall a good experience. The fact that a major refurbishment was taking place meant a lot of banging at times. Joined in and enjoyed almost all activities. Standard of room cleaning and bed making poor. The staff very good at remembering and using my name.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Were are thrilled that you enjoyed your stay overall. We are pleased to inform you that our refurbishment is now completed. We have taken on board your feedback regarding the housekeeping and shared this with the team. Please feel free to pop into the home anytime you wish.

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Review from W S (Respite Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience

Here for a short respite stay. Found the staff all very helpful and kind. No issue too much.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

We are thrilled that you enjoyed your stay with us and would like to welcome you back anytime.

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Review from Gary L (Cousin of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience

Elstree View, in the 4 or so months since my cousin has been a resident there, has made her feel totally at home. I visit her at least once or twice a week, and can clearly see how relaxed, cared for and happy she is. A big thank you to the staff, carers and all involved. I cannot find one negative

thing to say. She has lost all the anxious feelings she had in her flat, she is eating and sleeping better.

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Review from A A (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience

The care provided for my dad on the Orchard floor is excellent, he is always treated with good humour and kindness, and well looked after.
Regular reports from the staff are comprehensive and informative, and his needs are well met.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you for your lovely feedback, we will share this with the team.

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Review from L S (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience

The care provided here for mum is exceptional. She is treated with respect, dignity and kindness and as she is so vulnerable this is truly a gift. All the staff do everything they can to make her experience a good one and the integrity, comradery and humour is palpable here. It is not just a home for

mum it is her home. Thank you so much.

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Review from E R (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience

We really notice how each resident not just my mum is treated individually specifically with so much care and patience, kindness and lovingly. Despite all the difficult circumstances the staff find themselves dealing with it is always done well, brilliantly actually. Food is always great mum always

clean, always something going on for her. We couldn't be any more reassured in her being in the best place she could be. Thank you with all my heart.

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Review from Alan B (Friend of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience

Although I've put 'May 2023', my review relates to my friend's stay for the last year or so of his life. He was cared for really well and would never have had such a dignified end of life without the care and support of the home and all the staff.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you for your kind words. I will share your feedback with our teams.

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Review from Stuart L (Nephew of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience

My 96-year-old uncle finally agreed to move to a care home after several years of doggedly trying to retain his independence. We, his family and his friends were concerned about his ability to continue living independently. We were glad when all other options were rejected in favour of moving to a care

home. We arranged a visit to Elstree View and were very happy to find that members of staff remembered him from a previous stay to convalesce following surgery and made him very welcome. Further discussion achieved agreement and he now resides happily at Elstree View in a very nice flat where he has integrated into the community. It is evident that he is receiving excellent care and is fed regularly and well. He is gently and respectfully treated and his health is monitored and I receive regular reports. It is a pleasure to deal with the staff and our concerns about his living standards and safeguarding have been addressed.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

We believe we have a fantastic team here at Elstree View, and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Elstree View, we believe this creates a relaxed and friendly environment for our residents to call home, thank you for your feedback.

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Meet the Team (9)

Kate Lester

Job Title: General Manager

Joined: 2010

I started working in the elderly care sector in 2010 and have been at Elstree View since 2019.

I was promoted from Dementia Care Manager to Deputy Manager in 2022 and to General Manager in 2023.

My background is predominantly in dementia care, and I was extremely proud to complete my postgraduate Master’s in Dementia Studies in 2019.

I am passionate about providing person-centred care for our residents as well as supporting family and friends to be involved in the care of their loved ones.

I find my job hugely rewarding and it is great to work with such a long-serving, committed and caring team here at Elstree View Care Home.

Simona Ciuperca

Job Title: Deputy Manager

Joined: 2021

My name is Simona Ciuperca and I am the Deputy Manager at Elstree View.

I started with the company in January 2021 as a Residential Care Manager and I am very happy to call Elstree View home.

I first started working in Care Industry in 2010 initially as a Registered General Nurse. Since then, I have grown and developed in the management area, completing my QCF Level 5 in Health and Social Care and Leadership.

I feel very passionate about residents’ care and ensuring that high standards are reached and maintained.

Every resident living in our community has a voice and we are here to support their choices while respecting their dignity and providing them with the support they need to start a new life at Elstree View.

As someone who likes to be challenged and has a proven aptitude for providing a high level of professional care with a truly resident-focused approach, I am excited to utilize my management expertise and significant nursing skills to ensure our residents enjoy the best possible lifestyle.

I will always welcome and encourage involvement in our home from the friends and relatives of our residents, so please contact me at any time to discuss any suggestions you may have.

Robyn Rides

Job Title: Dementia Care Manager

Joined: 2022

I started working in the care sector 2014 as a care assistant and have worked in various roles within social care, developing my skills and knowledge along the way. I completed my Level 5 diploma in leadership and management in health and social care in 2019. I have been working at Elstree view since July 2022 as the dementia care manager on The Orchids and can honestly say I have enjoyed every minute.

The reason I am so drawn to working in care is knowing that each day I can make a difference in someone’s day no matter how big or small that difference is. Working as a dementia care manager can be challenging at times but I find it truly rewarding.

Everyone deserves to receive the highest standard of care possible so taking a personal-centred approach is a key part of my work ethic. I am very passionate about working with those who are living with dementia and supporting their families. I will also do everything I can to support my residents and their families.

Stevie Pugsley

Job Title: Client Liaison Manager

Joined: 2009

I first started working in the care sector in 2009 when I started as a care manager for Elstree View. I have worked my way through different positions within Elstree View over the last 15 years where I have now found myself dealing with all the new enquiries that come into the community which I do enjoy very much.

It is great meeting potential new residents and giving them a tour of our home as well as hearing their stories on how they have come to stay at Elstree, some being sad as well as happy. I’m here to support and make this part of their journey as stress-free as possible. Please contact me and arrange a tour of our lovely home.

Kanchan Khattri

Job Title: Business Administrator

Joined: 2018

I have been working in a care setting for 20 years and it's been the best choice I made. I had the privilege to grow up with my grandparents around me and cared for my mother, therefore, to me the elderly will always be my family and as such, it felt special walking into this home eighteen months ago. My role as BOC is central to all other departments ensuring the administration function continues to flow smoothly. I am committed to helping the dedicated team, residents and families giving my best at all times. It is always a pleasure when a resident knocks on my door with a query or stops for a chat in the corridor, I enjoy listening to them, I respect them and am always happy to help and bring a smile.

Paula Antonie

Job Title: Dining Room Supervisor

Joined: 2014

I am a passionate, caring, approachable and respectful person in everything I do. I love my job and feel loved by everyone, always being asked many times how I keep my infectious smile in everything I do.

I started my job 10 years ago as a housekeeper, going room by room where I felt like I was visiting many homes while still carrying out my duties, having a chat with our residents, offering support and respect. After 8 years as a housekeeper, I was given the opportunity to become a Dining assistant, and then more recently I was offered the position of Dining room supervisor where I feel much appreciation from my colleagues and residents, I feel proud that I can demonstrate my abilities, improve my performance, while spending more time with our residents, and obviously not losing my smile.

I am always considering the residents as my parents, I try to comfort them, reassuring them that I’m here to help because I’m a sensitive person. I’m professional and I care very much.

Julie Ling

Job Title: Reception Manager

Joined: 2007

I have been part of the Elstree team since 2007. I started working within the housekeeping team which I very much enjoyed, and I then developed my skills and became part of the care team. This taught me a range of knowledge that has helped me to understand our residents and their needs and preferences. I then became the dining room supervisor which I loved and stayed in this role for 10 Years. I am now the Reception Manager and part of the front-of-house team.

I love meeting and helping people throughout the day.

Georgina Amoah

Job Title: Housekeeping Manager

Joined: 2011

I’m honoured to work in a great organisation such as this. I have worked for 9 years and 8 months and I’m passionate about delivering high-quality service and very strict on infection control. I have a great and dedicated team under me which I’m very proud of. My goal is to ensure that everywhere in the community is clean, and tidy and that our residents are safe from contracting infections.

Mircea Pasca

Job Title: Maintenance Manager

Joined: 2018

I am really pleased and honoured to have joined the elite team here as a Maintenance Manager in 2018, a team which really listens and gets involved in the day-by-day life of the residents. Since starting my career in care in 2005, I gained vast experience, skills, and knowledge, I am happy to apply my DIY skills in a place which I consider not just my home, but my second safe and comfortable one for me and everybody that live and visit our community.

Interacting with residents, having a laugh, a discussion, offering support and attention, it really does make a difference in our and their lives. Every day is different, every day makes my day. Home is where the heart and my toolbox is. Together, we are a family.

Elstree View Care Home - Avery Collection

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Elstree View Care Home - Avery Collection Reviews (110)

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Awards / Recognitions (12)