Sunrise of Elstree

Edgwarebury Lane, off Barnett Lane, Elstree, Borehamwood WD6 3RG

Sunrise of Elstree is one of the attractions of this award-winning provider of residential care and dementia care, obvious from the moment you step into its beautiful grounds – the simply stunning views across the London skyline. Other attractions grow on you the longer you live here or the more you visit and really sets the home apart. Local amenities are close by and communication routes are excellent for visiting friends and relations. Central London is just 30 minutes away by car. As well as Elstree itself, the community also serves Greater London, Hertfordshire and Essex.

Group: Sunrise Senior Living

Person in charge: Debbie Armstrong (General Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 81 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 49

Shared Rooms: 16

Rooms with ensuite WC: 65

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sunrise of Elstree: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Sunrise of Elstree is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Sunrise of Elstree in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.331 for Sunrise of Elstree is calculated as follows: ( (170 Excellents x 5) + (111 Goods x 4) + (43 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 332 Ratings = 4.331

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sunrise of Elstree is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.2 positive Reviews (81 registered maximum number of service users ÷ 5). 20 Reviews ÷ 16.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Sunrise of Elstree has a Review Score of 9.3 (9.331) from 29 Reviews


Average Ratings

  • Excellent
    15
  • Good
    11
  • Satisfactory
    3
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sunrise of Elstree?

  • Extremely LIKELY
    23
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sunrise of Elstree

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    2
  • Volunteer
    2
  • Brother of Resident/Service User
    1
  • more

Sunrise is a beautiful location with great facilities and some very lovely staff.
However, it is very expensive and needs to provide better value for money.
Whilst the menu looks impressive the quality of food needs to be better and rather than spend more money (as planned) on aesthetics (which are already wonderful) I would invest in more staff and more interesting outings for residents as well as the kitchen and chef.

How likely would you be to recommend Sunrise of Elstree? Neither Unlikely or Likely

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Average Rating:   3.9 out of 5

Marketing, Marketing at Sunrise of Elstree responded to this review on 20 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Elstree Team

The care and attention are excellent and the accommodation is just what we wanted very clean, resident well and comfortable. The food could not be better it is both tasty and well cooked.
The staff are very well trained and interested to make everyone feel cared for.

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   4.7 out of 5

Marketing, Marketing at Sunrise of Elstree responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

I have been very happy with Sunrise over the years. Their overall care, in both Reminiscence and Assisted Living, has been to a very high standard. All staff members are delightful and couldn't do more for the residents.

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   4.7 out of 5

Marketing, Marketing at Sunrise of Elstree responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

Generally well-run. Often short staffed though agency staff not competent. Food not good - very hit and miss. Activities promised on day sheet and then do not happen. Some days it is impossible to find a carer.

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   3.2 out of 5

Marketing, Marketing at Sunrise of Elstree responded to this review on 06 Mar 2018:

Thank you for taking the time to review Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise of Elstree Team.

A lack of staff when I need to go urgently to the toilet.

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   3.5 out of 5

Marketing, Marketing at Sunrise of Elstree responded to this review on 27 Feb 2018:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue/ these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Elstree Team.

A most satisfactory place. Enriching and caring.

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   3.9 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Elstree responded to this review on 09 Feb 2018:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

I don't come very often to see my friend but when I do he always seems well looked after.
He seems to be involved in activities and everyone is very friendly.

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Elstree responded to this review on 09 Feb 2018:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

My mother seems always to be in good spirits when we speak which I assume is down to her care. She enjoys, I believe, the numerous activities she is able to participate in. All seems well organised and she is happy as much, given her circumstances, as she can be.

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   4.7 out of 5

Marketing, Digital Marketing Executive at Sunrise of Elstree responded to this review on 30 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

Care is excellent, room spacious and clean and staff attentive.
Lively atmosphere. My mother has been stimulated by activities and is looking healthier than staying with me.

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Elstree responded to this review on 30 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

My sister has been a resident for 3 years. Before accepting Sunrise of Elstree, we viewed 5 other homes and it was clear Sunrise of Elstree had the edge. She has been well cared for throughout the 3 years and we do not believe we can find a better home.

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   4.4 out of 5

Marketing, Digital Marketing Executive at Sunrise of Elstree responded to this review on 30 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

Good.

How likely would you be to recommend Sunrise of Elstree? Likely

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Average Rating:   3.8 out of 5

Marketing, Digital Marketing Executive at Sunrise of Elstree responded to this review on 30 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

Staff are extremely helpful.

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Elstree responded to this review on 29 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

My mother has been in Sunrise of Elstree for just over 12 months and has flourished in that time. She moved in direct from hospital and was unable to return to her flat and live alone.

She is very happy with the care and cannot speak highly enough about the staff.

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Digital Marketing Executive at Sunrise of Elstree responded to this review on 29 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

My mother is very happy and well looked after in general. She is treated with dignity and warmth from the staff.

How likely would you be to recommend Sunrise of Elstree? Likely

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Average Rating:   4.4 out of 5

Marketing, Digital Marketing Executive at Sunrise of Elstree responded to this review on 29 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

Very nice and friendly place and people.

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   3.3 out of 5

Marketing, Digital Marketing Executive at Sunrise of Elstree responded to this review on 29 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

My mother has been a resident here since July 2016.
My family and I all feel completely confident in the care that she receives. The staff are kind, patient and professional and treat everyone as an individual. Any concerns that we have are addressed in a timely and efficient fashion.
The floor where she lives is always clean and bright and staff who do washing and cleaning are very helpful and respond quickly to any requests.
We are also made to feel welcome and are kept fully informed of any changes in her care.

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Elstree responded to this review on 29 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

Mum has been at Sunrise of Elstree for the last 3 and a half years and the care she has received has been very good. She always (well mostly) looks well groomed and is happy and content. The home is well kept and clean and I think the meals are pretty good.

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   4.7 out of 5

Marketing, Digital Marketing Executive at Sunrise of Elstree responded to this review on 29 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

First class care.

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Elstree responded to this review on 29 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

When my brother first came to Sunrise, he was relatively independent but I felt the care he received was not always appropriate. However, more recently, I am much happier with the care he is receiving.

How likely would you be to recommend Sunrise of Elstree? Neither Unlikely or Likely

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Average Rating:   3.1 out of 5

Marketing, Digital Marketing Executive at Sunrise of Elstree responded to this review on 29 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

Caring, kind, supportive staff. I feel very comfortable leaving my father here.

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   3.8 out of 5

Marketing, Digital Marketing Executive at Sunrise of Elstree responded to this review on 29 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

I come to Sunrise as a volunteer supporting residents in using the internet. I have done this for more than eight years, two afternoons a week 2-4.30pm. I connect with the Activities Coordinator (2 in my time). I see several residents each session. Sunrise of Elstree is extremely comfortable and luxurious. Residents usually have a high opinion of services and staff.

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   4.7 out of 5

Marketing, Digital Marketing Executive at Sunrise of Elstree responded to this review on 29 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

The activities co-ordinator was very helpful! He lent my relative some tape to repair one of his photos - we appreciate his kindness and good humour!

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   5 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Elstree responded to this review on 19 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team

Sunrise of Elstree is a fantastic care home with the most caring and efficient staff. My mother couldn't be in a batter place.

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   5 out of 5

Marketing Manager, Marketing Manager at Sunrise of Elstree responded to this review on 17 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team

Showing how to make jewellery using polymer clay using canes and surface designs.

How likely would you be to recommend Sunrise of Elstree? Likely

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Average Rating:   4 out of 5

UK Marketing, Marketing Assistant at Sunrise of Elstree responded to this review on 03 Nov 2016:

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team

My mother is a resident and staff are very good in caring for her. Premises are very nice and very clean. Food is okay but not great, on a positive, you can order fish every day which is very nice, staff serving food also very nice and always do their best. Rooms are nice, could do with slight updates with the price that is paid i.e. new floor in the bathroom but on the whole very happy with care home, probably hard to find a better place.

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   4 out of 5

The carers and all staff but especially carers are most considerate, thoughtful and kind. Always provide excellent, cheerful, practical, constructive help and companionship. They also always inform me of any problems by phone with my resident.

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   4.6 out of 5

The staff are on the whole are patient and attentive to my mother who is not easy.

How likely would you be to recommend Sunrise of Elstree? Likely

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Average Rating:   3.9 out of 5

My mother receives excellent care in a safe environment. She enjoys all the activities and entertainment. The staff are very caring and my mother is treated with dignity at all times.

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   4.3 out of 5

Lovely facilities and wonderful care. Carers in reminiscence are extremely caring and helpful.
A little more attention to the laundry being returned to the correct resident is needed. Good activities regularly. Some updating to some of the rooms is also needed.

How likely would you be to recommend Sunrise of Elstree? Extremely Likely

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Average Rating:   4.6 out of 5

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Awards / Recognitions

February 2018

April 2017

February 2016

November 2012

Job Vacancies

Staff Profiles

Debbie

Debbie Armstrong

Job Title: General Manager

Joined: 2007

Description:

I first started working in elderly care in 1986 and have evolved and grown within the sector because of the genuine passion I have to care for the wonder that is our elderly generation. They deserve nothing but the best and as General Manager at Sunrise it is my responsibility to provide strong and focused leadership to ensure the highest standards of care are delivered. I have a strong, experienced and enthusiastic management team who support me to promote good education, guidance and enthusiasm to all team members working within the community. It is my responsibility to ensure that the community remains compliant, effective, treats our residents with respect and dignity and most of all makes Sunrise of Elstree a happy place to live and work.

Amanda

Amanda Dixey

Job Title: Associate Director of Community Relations

Description:

As associate Director of Community Relations, part of my role is to assist and support families and friends in finding the right environment for their parents or loved ones.

I am proud to work as part of a great team for Sunrise of Elstree who deliver highly personalised care in beautiful surroundings in the utmost professional way, showing genuine passion and commitment to all of our Residents and their families.

Loren

Loren Selby

Job Title: Deputy Manager

Description:

As the Reminiscence Co-ordinator, I am responsible for the care and wellbeing team in the Reminiscence neighbourhood. I joined Sunrise in 2014 and am thoroughly enjoying my position here.

It is an honour and a pleasure to care for our residents who live with dementia and it is extremely rewarding to be able to enhance their quality of life.

Marilyn

Marilyn Bartholomew

Job Title: Activities Coordinator

Description:

Having trained as a Nurse in the early 80’s and working for the NHS for over 10 years, I took a career break and accepted a job as a Publican which was great fun! My new role took me on a completely different career path and I joined Sunrise as an Activities Assistant 5 years ago and have recently progressed to Activities Co-ordinator. I love my job, learning about our residents' interesting lives, the hobbies and interests they once had and want to revive. I enjoy the challenge of rekindling their memories to unlock golden moments in their past.

It means a lot to me that we can provide our residents with meaningful activities that bring enjoyment and stimulation whilst enabling them to continue to live with a purpose every day.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sunrise of Elstree