Elstree View Care Home - Avery Collection

Edgwarebury Lane, off Barnett Lane, Elstree, Borehamwood WD6 3RG
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9.8 112 Reviews
  • Elstree View Care Home - Avery Collection, Borehamwood
Nestled amidst breath-taking scenery, Elstree View is enveloped by expansive greenery, creating a picturesque setting for resident enjoyment. Renowned for its exceptional assisted living services, the Elstree care home extends comprehensive care, encompassing dementia care, respite care, nursing care and palliative care.

Every resident receives meticulous care and respect, ensuring safety and comfort and tailored care plans guarantee that the dedicated team addresses individual needs. Whether one seeks assisted living services or requires specific dementia care, the Elstree Care Home pledges to provide the security and comfort each resident deserves.

The Elstree facility garners immense pride not only for its outstanding services but also for its luxurious ambience. Featuring 65 expansive rooms comprising studio apartments, one-bed apartments, and one-bed deluxe apartments, the property boasts top-tier amenities.

Elstree View Care Home is designed for residents to relish life, offering a wide array of high-quality facilities and features for everyone's enjoyment. This includes exploring lush, landscaped gardens or finding tranquillity on the rooftop terrace. The residence has a state-of-the-art cinema room, a hair salon, a minibus, and more.

The synergy of exceptional care and an exquisite home environment defines the unique atmosphere within Elstree View. Residents can forge connections with like-minded individuals in a welcoming atmosphere.
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Care Provided by Elstree View Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £2000
  • Self-Funded Residential Dementia Care: £1600 – £1750

These prices are only a guideline, please contact Elstree View Care Home - Avery Collection to find out the exact price for your requirements.

Contact Elstree View Care Home - Avery Collection to confirm what exactly is included and get an estimate tailored to your care needs:

Contact Elstree View Care Home - Avery Collection to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Kate Lester (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (16)

Elstree View Care Home - Avery Collection Reviews (112)

9.8

Elstree View Care Home - Avery Collection has a Review Score of 9.8 (9.816) out of 10, based on 34 reviews in the last 2 years.
Over all time Elstree View Care Home - Avery Collection has 112 reviews.

Overall Experience
  • 88
  • 20
  • 4
  • 0
  • 0
Date Published
  • 112
  • 9
  • 19
  • 34
  • 78
Reviewer Connection to Elstree View Care Home - Avery Collection
  • 50
  • 16
  • 10
  • 7
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 112, showing 81-100
Review from Claudine G (Stepdaughter of Resident) published on 16 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
There are not enough words to thank the amazing staff at Sunrise for the care and attention they showed my step mum during her months of respite and to me in the last days of her life. Nothing was too much for them, from the laundry staff to the cleaners to the F and B team to ALL the amazing nurses
and the incredible managers especially. They made sure she was comfortable and clean and well-fed during all her stays. She was so so happy being there and looked forward to going back after her hospital stays. I always knew that she was safe and that she would be well looked after when I left her in the evenings. Thank you all so much for the kindness and care you showed her and the whole family at the end. I can't recommend your care home enough.
Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Elstree – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Jane B (Daughter of Resident) published on 28 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was on the second floor, reminiscence, in Sunrise of Elstree, until she passed away several weeks ago.
Sadly we were not able to care for my mother at home with her dementia, and so she moved into Sunrise three and a half years ago.
My family and I have always been very happy with the care
she received there from all members of the staff. They have always been caring and cheerful in what were often difficult situations. The staff have felt like our family and came to know and understand my mother very well.
We were always notified of any changes in her condition in a timely fashion and staff always sought appropriate medical advice.
My mother's room was always kept clean and tidy, and clothing washed very frequently. Again staff doing these jobs were always helpful and cheerful.
My family and I have felt supported by the staff during the time that my mother was in Sunrise of Elstree.
Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Here at Sunrise of Elstree we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from P S (Resident) published on 29 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving out of the family home after 38 years was the difficult decision I have taken in recent years. I was diagnosed with Parkinson's disease in 2010 and due to its progression, I now have 24/7 care. The team at Sunrise have welcomed me into the community and great care has been taken to settle me
in and "feel at home". Those last three words summarise where I hope to be by Christmas this year.
The care home encourages residents to so as much as they can and not forgetting to assist with personal and other tasks. My thanks to all the staff, including those "behind the scenes" for my care and safety.
Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

We are thrilled with your positive experience and are so glad you have settled in so well to Sunrise of Elstree. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from D P (Resident) published on 31 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following my surgery, to my spine, I arrived at Sunrise of Elstree for respite and I must say I have been impressed by the high quality of care and attention by all concerned. The friendliness of the staff to the residents is very impressive. The location of the home is excellent and I would certainly
like to come back if needs be.
Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Elstree. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change.

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Review from Karen W (Daughter of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been at Sunrise for 6 months now. He has a lovely room - it is spacious and always clean and tidy. The care team do a wonderful job caring for him - especially when he has them up all night! Their kindness and patience is very much appreciated. The activities on offer are excellent and Dad has
enjoyed singing, dancing and trips out. He is safe, happy and well looked after.
Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from C W (Niece of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has received excellent care since she became a resident in December 2018. We are moving her only to be nearer to us. If you could move too that would be great!
Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your Aunt stay with us and look forward to welcoming her back in the future if your requirements change.

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Review from Hina P (Niece of Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home itself is in a beautiful location with amazing views at the back which is breathtaking. The home itself is bright and modern in furnishings compared to others I have seen and spacious rooms and corridors. Finally, cannot fault the staff, very hands-on with residents, good quality of care and
attention to all residents, which I was concerned about initially but needn't have been. The only downside, wish minimum period/stay could be shorter if required.
Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Andrew S (Nephew of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sunrise is a beautiful location with great facilities and some very lovely staff.
However, it is very expensive and needs to provide better value for money.
Whilst the menu looks impressive the quality of food needs to be better and rather than spend more money (as planned) on aesthetics (which are
already wonderful) I would invest in more staff and more interesting outings for residents as well as the kitchen and chef.
Reply from Marketing, Marketing at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Elstree Team

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Review from Brian H (Husband of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and attention are excellent and the accommodation is just what we wanted very clean, resident well and comfortable. The food could not be better it is both tasty and well cooked.
The staff are very well trained and interested to make everyone feel cared for.
Reply from Marketing, Marketing at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

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Review from L F (Niece of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with Sunrise over the years. Their overall care, in both Reminiscence and Assisted Living, has been to a very high standard. All staff members are delightful and couldn't do more for the residents.
Reply from Marketing, Marketing at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

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Review from Anna L (Daughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally well-run. Often short staffed though agency staff not competent. Food not good - very hit and miss. Activities promised on day sheet and then do not happen. Some days it is impossible to find a carer.
Reply from Marketing, Marketing at Elstree View Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise of Elstree Team.

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Review from Jacqueline H (Resident) assisted by family/friend published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lack of staff when I need to go urgently to the toilet.
Reply from Marketing, Marketing at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue/ these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Elstree Team.

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Review from T S (Daughter of Resident) published on 12 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A most satisfactory place. Enriching and caring.
Reply from Lewis Sluman, Digital Marketing Executive at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

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Review from Shelley M (Friend of Resident) published on 12 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't come very often to see my friend but when I do he always seems well looked after.
He seems to be involved in activities and everyone is very friendly.
Reply from Marketing, Digital Marketing Executive at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

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Review from M B (Son of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother seems always to be in good spirits when we speak which I assume is down to her care. She enjoys, I believe, the numerous activities she is able to participate in. All seems well organised and she is happy as much, given her circumstances, as she can be.
Reply from Marketing, Digital Marketing Executive at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

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Review from Martin V (Brother of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident for 3 years. Before accepting Sunrise of Elstree, we viewed 5 other homes and it was clear Sunrise of Elstree had the edge. She has been well cared for throughout the 3 years and we do not believe we can find a better home.
Reply from Marketing, Digital Marketing Executive at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

  • Facilities
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Review from J L (Son of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good.
Reply from Marketing, Digital Marketing Executive at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

  • Facilities
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  • Treated with Dignity
  • Food & Drink
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  • Activities
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Review from Russell D (Son of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are extremely helpful.
Reply from Marketing, Digital Marketing Executive at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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Review from Tony S (Son of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Sunrise of Elstree for just over 12 months and has flourished in that time. She moved in direct from hospital and was unable to return to her flat and live alone.


She is very happy with the care and cannot speak highly enough about the staff.

Reply from Marketing, Digital Marketing Executive at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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  • Activities
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Review from Laurence O (Son of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very nice and friendly place and people.
Reply from Marketing, Digital Marketing Executive at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Elstree View Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.816 for Elstree View Care Home - Avery Collection is calculated as follows: ( (338 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 397 Ratings = 4.816
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elstree View Care Home - Avery Collection is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (9)

Kate

Kate Lester

Job Title: General Manager Joined: 2010

I started working in the elderly care sector in 2010 and have been at Elstree View since 2019.


I was promoted from Dementia Care Manager to Deputy Manager in 2022 and to General Manager in 2023.


My background is predominantly in dementia care, and I was extremely proud to complete my postgraduate Master’s in Dementia Studies in 2019.


I am passionate about providing person-centred care for our residents as well as supporting family and friends to be involved in the care of their loved ones.


I find my job hugely rewarding and it is great to work with such a long-serving, committed and caring team here at Elstree View Care Home.

Simona

Simona Ciuperca

Job Title: Deputy Manager Joined: 2021

My name is Simona Ciuperca and I am the Deputy Manager at Elstree View.


I started with the company in January 2021 as a Residential Care Manager and I am very happy to call Elstree View home.


I first started working in Care Industry in 2010 initially as a Registered General Nurse. Since then, I have grown and developed in the management area, completing my QCF Level 5 in Health and Social Care and Leadership.


I feel very passionate about residents’ care and ensuring that high standards are reached and maintained.


Every resident living in our community has a voice and we are here to support their choices while respecting their dignity and providing them with the support they need to start a new life at Elstree View.


As someone who likes to be challenged and has a proven aptitude for providing a high level of professional care with a truly resident-focused approach, I am excited to utilize my management expertise and significant nursing skills to ensure our residents enjoy the best possible lifestyle.


I will always welcome and encourage involvement in our home from the friends and relatives of our residents, so please contact me at any time to discuss any suggestions you may have.

Robyn

Robyn Rides

Job Title: Dementia Care Manager Joined: 2022

I started working in the care sector 2014 as a care assistant and have worked in various roles within social care, developing my skills and knowledge along the way. I completed my Level 5 diploma in leadership and management in health and social care in 2019. I have been working at Elstree view since July 2022 as the dementia care manager on The Orchids and can honestly say I have enjoyed every minute.

The reason I am so drawn to working in care is knowing that each day I can make a difference in someone’s day no matter how big or small that difference is. Working as a dementia care manager can be challenging at times but I find it truly rewarding.

Everyone deserves to receive the highest standard of care possible so taking a personal-centred approach is a key part of my work ethic. I am very passionate about working with those who are living with dementia and supporting their families. I will also do everything I can to support my residents and their families.

Stevie

Stevie Pugsley

Job Title: Client Liaison Manager Joined: 2009

I first started working in the care sector in 2009 when I started as a care manager for Elstree View. I have worked my way through different positions within Elstree View over the last 15 years where I have now found myself dealing with all the new enquiries that come into the community which I do enjoy very much.


It is great meeting potential new residents and giving them a tour of our home as well as hearing their stories on how they have come to stay at Elstree, some being sad as well as happy. I’m here to support and make this part of their journey as stress-free as possible. Please contact me and arrange a tour of our lovely home.

Kanchan

Kanchan Khattri

Job Title: Business Administrator Joined: 2018

I have been working in a care setting for 20 years and it's been the best choice I made. I had the privilege to grow up with my grandparents around me and cared for my mother, therefore, to me the elderly will always be my family and as such, it felt special walking into this home eighteen months ago. My role as BOC is central to all other departments ensuring the administration function continues to flow smoothly. I am committed to helping the dedicated team, residents and families giving my best at all times. It is always a pleasure when a resident knocks on my door with a query or stops for a chat in the corridor, I enjoy listening to them, I respect them and am always happy to help and bring a smile.

Paula

Paula Antonie

Job Title: Dining Room Supervisor Joined: 2014

I am a passionate, caring, approachable and respectful person in everything I do. I love my job and feel loved by everyone, always being asked many times how I keep my infectious smile in everything I do.


I started my job 10 years ago as a housekeeper, going room by room where I felt like I was visiting many homes while still carrying out my duties, having a chat with our residents, offering support and respect. After 8 years as a housekeeper, I was given the opportunity to become a Dining assistant, and then more recently I was offered the position of Dining room supervisor where I feel much appreciation from my colleagues and residents, I feel proud that I can demonstrate my abilities, improve my performance, while spending more time with our residents, and obviously not losing my smile.


I am always considering the residents as my parents, I try to comfort them, reassuring them that I’m here to help because I’m a sensitive person. I’m professional and I care very much.

Julie

Julie Ling

Job Title: Reception Manager Joined: 2007

I have been part of the Elstree team since 2007. I started working within the housekeeping team which I very much enjoyed, and I then developed my skills and became part of the care team. This taught me a range of knowledge that has helped me to understand our residents and their needs and preferences. I then became the dining room supervisor which I loved and stayed in this role for 10 Years. I am now the Reception Manager and part of the front-of-house team.


I love meeting and helping people throughout the day.

Georgina

Georgina Amoah

Job Title: Housekeeping Manager Joined: 2011

I’m honoured to work in a great organisation such as this. I have worked for 9 years and 8 months and I’m passionate about delivering high-quality service and very strict on infection control. I have a great and dedicated team under me which I’m very proud of. My goal is to ensure that everywhere in the community is clean, and tidy and that our residents are safe from contracting infections.

Mircea

Mircea Pasca

Job Title: Maintenance Manager Joined: 2018

I am really pleased and honoured to have joined the elite team here as a Maintenance Manager in 2018, a team which really listens and gets involved in the day-by-day life of the residents. Since starting my career in care in 2005, I gained vast experience, skills, and knowledge, I am happy to apply my DIY skills in a place which I consider not just my home, but my second safe and comfortable one for me and everybody that live and visit our community.


Interacting with residents, having a laugh, a discussion, offering support and attention, it really does make a difference in our and their lives. Every day is different, every day makes my day. Home is where the heart and my toolbox is. Together, we are a family.

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