Elstree View Care Home - Avery Collection

My mum has been at Elstree View for almost two years now, and she absolutely loves it. From the moment you walk in, the place feels so friendly and welcoming. The staff are genuinely kind and caring, and it means the world to see how happy she is. She's always busy with activities and even goes on outings- it's like she's come back to life and found a new spark. Honestly, it feels like she's ten years younger.

Sadly my lovely 98 year old mother fell at home and broke her hip. After a successful hip replacement at the hospital and rehabilitation at Hemel, which was a waste of time, I found Elstree view for a months respite care. From the moment I walked into the lovely home and met the incredibly helpful managers and staff, I knew it was a perfect home for my mother..we are now 3 weeks into respite care and there is no way my mother could go back to her home, therefore she has decided to become a full time resident and enjoy the care that Elstree View offers.

My mother initially arrived at Elstree for respite care in July 2024, after she had had a fall and broken her hip. As she has been so happy there and well looked after, she decided to stay permanently. My mother is very sociable and could sometimes get very lonely at home, so it's been wonderful to see how much happier she is now. She has made lots of lovely friends and the staff are outstanding. They all genuinely care and nothing is too much trouble. All her medical needs are looked after by the excellent in-house nurses and the accommodation is newly furnished to a high-spec. My mother really enjoys the food and the entertainment laid on is regular and to a high standard. The surrounding gardens are very pretty and a nice place to have tea in the afternoons when the weather is nice. My family and I couldn't be happier with the way my mother is being cared for and feel very lucky to have found Elstree. Thank you to all the staff for making my mother's transition so smooth!

Dad's Care Home was originally known as 'Sunrise' it was taken over by 'Signature' and latterly it's run by 'Avery'. The home has recently had a complete makeover in all communal areas and bedrooms; it looks really luxurious. The Home is on two floors and guests with dementia, needing more intensive care, live on the second floor. The Care Home has always been very welcoming and attentive. Especially the home's Manager and her staff, who have all been wonderful to my father, throughout his stay. The medical support has been excellent and communication is very good, too. Picturesque setting at Elstree View and adequate parking. We are very happy and we thoroughly recommend this Home. I do have concerns that some key staff have left and this could have been avoided. Overall, Elstree View are doing a great job, thank you.

My mum started her time at Elstree View in Assisted Living and has now been in Orchids for a year. Her care is wonderful. The staff are kind and caring and my mum is very content and happy. They seem to know what she needs and when and you can see by and way mum responds to the carers she trusts and loves them. When she can, she joins in with activities but she is happiest in her room being cared for. Thank you to all the staff in Orchids and to all the staff who help and support her.

My parents moved into the home 12 years ago, when they were still active and mobile. They enjoyed their independence while at the same time feeling safe in a protected environment. As they became less able to fend for themselves, they relied more on the care and services offered to them, especially as illnesses began to surface. I have always found the staff friendly and caring and always there to help. Now that my mother is on her own, she still feels secure, receiving all the care that she needs. I feel happy that she is being well looked after and I can visit her at any time.

The staff are always on hand and very attentive to my father and stepmother's needs. Nothing appears to be too much trouble, and the staff are always responsive to questions raised. The quality of the food is satisfactory but the service could improve slightly by serving hot food. Overall, very happy with the service provided.

My relative has moved into Elstree View Care home in early March when she was discharged from a recent admission to hospital. The whole process has been brilliant. All the staff that I have met so far are friendly, helpful and welcoming. The admission process was done so efficiently - from viewing the Home to admission was less than a week. Her care has been exemplary. The food is plentiful and tasty with good choice. The building, communal areas and individual rooms are beautiful - freshly decorated with continuing decorating happening in some areas. The entertainment is varied and staff help her to become involved in activities, if she wishes. The clinical and medical care is regular and far easier to access than when she was at home. We feel she is much better looked after 24/7 and much safer in the Home than with a carer in her own home.

My sister has been a resident at this care facility for many years. She is now going through a particularly difficult phase of her life. I find that the standard of care is exceptionally good. The staff treat her with compassion and empathy. I am regularly updated.

My dad moved into Elstre View Care Home in October. The staff have all come out of their way to help him settle in and he is now an active member of the community. He has lived more in the last 3 months than he has in the last three years. He is very comfortable, happy and safe and I can visit him as his daughter and share in his happiness.

It is a real pleasure and greatly reassuring to see my father-in-law cared for as an individual with respect and dignity in such nice surroundings and with kind and attentive and capable staff.

Overall a good experience. The fact that a major refurbishment was taking place meant a lot of banging at times. Joined in and enjoyed almost all activities. Standard of room cleaning and bed making poor. The staff very good at remembering and using my name.

Here for a short respite stay. Found the staff all very helpful and kind. No issue too much.

Regular reports from the staff are comprehensive and informative, and his needs are well met.

The care provided here for mum is exceptional. She is treated with respect, dignity and kindness and as she is so vulnerable this is truly a gift. All the staff do everything they can to make her experience a good one and the integrity, comradery and humour is palpable here. It is not just a home for mum it is her home. Thank you so much.

We really notice how each resident not just my mum is treated individually specifically with so much care and patience, kindness and lovingly. Despite all the difficult circumstances the staff find themselves dealing with it is always done well, brilliantly actually. Food is always great mum always clean, always something going on for her. We couldn't be any more reassured in her being in the best place she could be. Thank you with all my heart.

Although I've put 'May 2023', my review relates to my friend's stay for the last year or so of his life. He was cared for really well and would never have had such a dignified end of life without the care and support of the home and all the staff.

My 96-year-old uncle finally agreed to move to a care home after several years of doggedly trying to retain his independence. We, his family and his friends were concerned about his ability to continue living independently. We were glad when all other options were rejected in favour of moving to a care home. We arranged a visit to Elstree View and were very happy to find that members of staff remembered him from a previous stay to convalesce following surgery and made him very welcome. Further discussion achieved agreement and he now resides happily at Elstree View in a very nice flat where he has integrated into the community. It is evident that he is receiving excellent care and is fed regularly and well. He is gently and respectfully treated and his health is monitored and I receive regular reports. It is a pleasure to deal with the staff and our concerns about his living standards and safeguarding have been addressed.

I found that when she first moved into Elstree View, the staff were well acquainted with her needs. Carried out a pre-assessment view when she was in the hospital and complied with her dietary requirements.

I live in Israel, in a senior citizen community, and was really keen to visit my family and friends in London. But I know that I cannot cope alone in a hotel. My sons heard about Elstree View and one of them visited a while ago, then reported to me that he was confident about my staying with you for a short time. I do not need help with the basics of life, I self-medicate and can shower and dress myself, though I do need a stick for balance etc. I found every member of staff understood my strengths and my weaknesses so that I was confident at all times. I entertained friends for sandwich lunches, and exactly what I had asked for appeared on the table in the Family Room at the right time. We were offered drinks and served beautifully. In every respect I can say that Elstree View and all the staff can be proud of the way that I experienced my ten days with you. Thank you for everything.