Dale Lodge

Dale Road, Southfleet, Gravesend DA13 9NX

Located in the rural setting of Southfleet Village, with its local shops and public houses, the home has extensive surrounding grounds providing a spacious setting. Within these grounds are secure gardens for service users and families to enjoy at any time.
Easily accessible is the A2 road London and Coast Bound which runs close by.
Other nearby amenities are Ebbsfleet Station and Bluewater Shopping Centre.

Service users requiring Dementia care have their needs met within the home through a Person Centred Care approach. Dale Lodge is a specialist care home for Dementia with a good reputation gained over the years.

Group: Nicholas James Care Homes Ltd

Person in charge: Kerry Johnson (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 12

Shared Rooms: 4

Rooms with ensuite WC: 4

Weekly Charges Guide: Personal Care Single from £600 , Personal Care Shared (per person) from £550 (These prices are only a guideline, please contact Dale Lodge to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Dale Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Dale Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 36 Reviews over all time. This Average Rating is also the rating value for Dale Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.664 for Dale Lodge is calculated as follows: ( (297 Excellents x 5) + (113 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 425 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Dale Lodge is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 13 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Dale Lodge has a Review Score of 9.7 (9.664) from 36 Reviews


Average Ratings

  • Excellent
    24
  • Good
    12
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dale Lodge?

  • Extremely LIKELY
    34
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
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  • Extremely UNLIKELY
    0

Reviewer Connection to Dale Lodge

  • Daughter of Resident/Service User
    18
  • Granddaughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • more

Helpful happy staff make your visit as nice as can be. My mother in law seems very happy here and that's all we can ask for. Keep up the good work!

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   3.8 out of 5

Very kind and lovely staff, they are amazing, they make my nan feel a part of them. I am always made welcome. If anyone was looking for a care home I would definitely recommend Dale Lodge.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   5 out of 5

Once again Dale Lodge have excelled themselves. Thank you for our lovely Mothers Day afternoon tea, and a big thank you to all the staff for all their hard work and making it so special.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   5 out of 5

We have been visiting my mother in law since January '18 and have found the staff and care at the home to be excellent. My mother in laws health has improved greatly. We have enjoyed a lovely Mothers day tea today that has been enjoyed by everyone.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   4.5 out of 5

The manager put on a lovely Mothers Day afternoon tea for all the relatives and didn't even charge us (we would have paid). She also had a singer to sing songs from the era so my mum sang along. We had a table for our family and it was a lovely afternoon as a family, my mum even had her hair done! Overall the staff and manager put on a lovely treat and afternoon. Apart from this, the manager is always arranging family and relative events.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   4.3 out of 5

Mum has been resident here for nearly 12 months. The care and experience has been very good. I found the staff and management friendly, caring and helpful. They have been excellent when mum has needed medical treatment with calling Dr. and admission to hospital. I feel it is a safe environment!

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   4 out of 5

The staff are extremely caring. Lots of activities to keep the clients occupied. Extremely good value for money. Have just enjoyed a lovely afternoon tea for Mothers Day organised by the care home.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   5 out of 5

Since my mum has been in the home she has been so very happy and content. She is so very well looked after by caring and wonderful staff. Nothing is too much trouble. They are always there for either a friendly chat or sing-song and make the ladies and gentlemen feel very much at home. Their hard work never fails to go unnoticed, making sure they are comfortable and made to feel at ease.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   5 out of 5

The staff are very caring and kind and mum is very lucky to get such good care.
The home is clean and a happy place.
Today is Mother's Day and the staff have laid on a tea party, singer and given a lovely gift.
I am glad I found this home for mum.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   5 out of 5

Mother's day - well what can I say, yet another wonderful experience at Dale Lodge.
It's so great to still feel like we have a normal relationship with our mum. How these girls here pull off such a great day is beyond me. They all work so hard and with a smile. Feeling the love.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   5 out of 5

The look of a care home doesn't always mean bad care. This home has excellent staff who are very caring and have been with the home a long time. They are gentle in the way they talk and deal with the residents. The food is extremely good and generous. The cleanliness is super and my mother's room is kept beautifully clean and tidy. It is extremely good value for money and I would thoroughly recommend it to other people.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

I am very happy with the care my dad receives. He is very well looked after and treated with dignity at all times. The staff are friendly, approachable and welcoming. Activities are organised, music played and television available. The atmosphere is always calm and I am very confident leaving my dad.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   4.4 out of 5

Living in Australia, it's even more important to me to know my dad is well cared for when I am away and unable to be there. Through my sister, who is local, I get to see and hear of my dad's care and seeing it first hand during my current visit, I can see he is treated with respect and his care is good. I am confident he is in a good place and have no doubts about the quality of his care.

How likely would you be to recommend Dale Lodge? Likely

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Average Rating:   4.3 out of 5

My mother has been here for four years. All the staff are kind and caring the meals are lovely. If they don't like what's on the menu they will cook them something they do want. The home is spotlessly clean and tidy. The staff could not treat the residents any better than they do. I visit every day and see how kind the staff are. If they are not well a doctor is called in straight away I couldn't wish for my mum to be in a better place.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

My Mum has been at Dale Lodge since July 2016, her care to date has been excellent.
I cannot praise her carers highly enough.
They all show immense patience with all the residents.
Mum is always clean and tidy and is very happy living at Dale Lodge.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been at Dale Lodge for some 5/6 years. They are always friendly, my mother always looked well dressed and cared for. I am not sure what else to say, dementia and Alzheimer's must be the worst care placement to be in and they do it well at Dale Lodge.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   5 out of 5

When I visit my sister she always looks clean and smart. The staff are warm and caring. The food is good as my sister has gained weight since living there. On 6th August my wife and I attended a BBQ in the gardens with all the other residents and their families. Lives music, good food and sunshine, a lovely afternoon. Overall I am glad my sister is a resident at Dale Lodge.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   4.3 out of 5

I find the majority of carers very good. Mum is as happy here as she would be anywhere. I would recommend Dale Lodge as it is more personal and friendly very much a family atmosphere.
Any queries I might have had are dealt with straight away.
Lots of stimulation for the patients with different things going on through the year.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   4.2 out of 5

After much concern, so pleased with the way the staff have settled her into the home.
The communication from staff and management has been extremely good.
Visiting regularly have never noticed any difference in the care for staff for residents.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   4.3 out of 5

Staff are fantastic. They know the residents really well and are aware of individuals needs. Nan is very happy here, the care she receives is first class. Any concerns we have are dealt with and we are updated regularly. Home is clean and tidy in all areas and the food always smells good! As a family we are very happy with nan's care. Thank you for your support.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   5 out of 5

My mother was a resident at the home for five months. Sadly she died at the end of January this year. The manager and all the care staff enlisted the support of the local hospice who helped them provide for mum's every need during her period of palliative care. They were, attentive, supportive showed their love and devotion to my mum up to the very end. She passed away with her family and carers around her in her room which had become her home. It was warm, peaceful and I couldn't have asked for a better place to be during the end. I would highly recommend Dale Lodge to anyone.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Everything about Dale Lodge is very satisfactory and i have no complaints whatsoever.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

My friend has been at Dale Lodge about four years now. We have visited often during that time and seen many improvements in decoration inside and out. The care and encouragement given to residents and their families has always been excellent but especially so at present. The staff are very compassionate and caring and I wouldn't hesitate to put a member of my family in their care. Every effort is made to enrich life, the activities and arrangements made (like at Christmas) have been really lovely and bought much pleasure.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

I've only been here half dozen times and find everybody extremely kind and caring. My own mother was in a home and so I would say your home has much higher standardisation as required, staff and facilities.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   5 out of 5

I have been visiting my friend for approximately 4 years now at Dale Lodge. The staff are fantastic and really care about the residents. The manager and her team are kind, compassionate and do their very best to ensure all the residents are well cared for. Entertainment is regularly arranged. They go the extra mile. The re-decoration over the past couple of years including new furniture has been a great improvement. The public areas are very comfortable and cosy. I would not hesitate to place a loved one in Dale Lodge. The care they receive is wonderful and the staff are really caring. They do their very best for the residents.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

This home has greatly improved over the last two years. The staff and management have made lots of improvements e.g. new flooring and furniture, help with entertainment e.g. fates and acts like dancing and singing.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   3.8 out of 5

We visit my Aunt as often as possible and think my Auntie is very well looked after and happy within the home. She loves the staff, who are also very friendly and kind to us. Thank you!

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   4.4 out of 5

I find all the staff are very helpful, and act like one big family, and since the manager took over. There has been a fast improvement in d├ęcor, entertainment, Christmas etc. Dale Lodge provides a warm kind and friendly environment delivering the highest standards of care and effortlessly meeting the needs of all. Welcoming to all the staff.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   4.6 out of 5

I find mum is being well looked after and cared for.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   5 out of 5

I find the home to be clean and caring, well fed. I find the staff to be helpful and friendly and enjoy my visits to see my husband. Only brief visits so I do not see activities take place.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   4.3 out of 5

I would like to thank all the staff for their excellent care and support. They have also helped me with dealing with my dads dementia. I love the large activities that have recently taken place. Thank You

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   5 out of 5

Whenever I visit nan she is sometimes crying, but mainly happy when I do visit. She has got a sense of humour and is usually laughing and remembering old times. I feel she is well looked after.

How likely would you be to recommend Dale Lodge? Likely

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Average Rating:   4.9 out of 5

Very good care home. Always helpful. Very polite.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

We always find the staff friendly and cooperative. Giving every help and assistance. Very good with the residents, would recommend.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   5 out of 5

Staff are friendly and helpful. Residents are well looked after and given activities to do. They all seem well fed, although they rarely remember the details. You can tell that the residents need stimulations which I understand is difficult as they all need different.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   4.3 out of 5

The home is clean, bright and most importantly does not smell as so many other homes do. The staff are clean and tidy and always in uniform. They are all very friendly and caring. No complaints at all.

How likely would you be to recommend Dale Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

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