
I can't express how grateful I am that my mum is being looked after by such wonderful caring angelsCarol D(Daughter of Resident/Service User)

Dale Lodge is a fantastic care home. The care and compassion from the staff is wonderful.B P(Daughter of Resident/Service User)

The facilities here are fabulous and are only bettered by the brilliance of the staff.Brian B(Son of Resident/Service User)

I can't express how grateful I am that my mum is being looked after by such wonderful caring angelsCarol D(Daughter of Resident/Service User)

Dale Lodge is a fantastic care home. The care and compassion from the staff is wonderful.B P(Daughter of Resident/Service User)

The facilities here are fabulous and are only bettered by the brilliance of the staff.Brian B(Son of Resident/Service User)

Located in the rural setting of Southfleet Village, with its local shops and public houses, Dale Lodge has extensive surrounding grounds providing a spacious setting. Within these grounds are secure gardens for service users and families to enjoy at any time.
Easily accessible is the A2 road London and Coast Bound which runs close by. Other nearby amenities are Ebbsfleet Station and Bluewater Shopping Centre.
Service users requiring Dementia care have their...
Care Provided by Dale Lodge
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 20 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on the Room and the person-centred care
The price(s) shown are provided by the care home. Contact Dale Lodge for full pricing details and T&Cs.
Contact Dale Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Nicholas James Care Homes Ltd
- Private Owned
Person in charge
- Kerry Johnson(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1999
Room Information
- Single Rooms (12)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (2)
Dale Lodge Reviews (68)
Dale Lodge has a Review Score of 9.7 (9.688) out of 10, based on 16 reviews in the last 2 years.
Over all time Dale Lodge has 68 reviews.
The manager put on a lovely Mothers Day afternoon tea for all the relatives and didn't even charge us (we would have paid). She also had a singer to sing songs from the era so my mum sang along. We had a table for our family and it was a lovely afternoon as a family, my mum even had her hair done! Overall the staff and manager put on a lovely treat and afternoon. Apart from this, the manager is always arranging family and relative events.
We have been visiting my mother in law since January '18 and have found the staff and care at the home to be excellent. My mother in laws health has improved greatly. We have enjoyed a lovely Mothers day tea today that has been enjoyed by everyone.
The home is clean and a happy place.
Today is Mother's Day and the staff have laid on a tea party, singer and given a lovely gift.
I am glad I found this home for mum.
The look of a care home doesn't always mean bad care. This home has excellent staff who are very caring and have been with the home a long time. They are gentle in the way they talk and deal with the residents. The food is extremely good and generous. The cleanliness is super and my mother's room is kept beautifully clean and tidy. It is extremely good value for money and I would thoroughly recommend it to other people.
I am very happy with the care my dad receives. He is very well looked after and treated with dignity at all times. The staff are friendly, approachable and welcoming. Activities are organised, music played and television available. The atmosphere is always calm and I am very confident leaving my dad.
Living in Australia, it's even more important to me to know my dad is well cared for when I am away and unable to be there. Through my sister, who is local, I get to see and hear of my dad's care and seeing it first hand during my current visit, I can see he is treated with respect and his care is good. I am confident he is in a good place and have no doubts about the quality of his care.
I cannot praise her carers highly enough.
They all show immense patience with all the residents.
Mum is always clean and tidy and is very happy living at Dale Lodge.
My mother has been at Dale Lodge for some 5/6 years. They are always friendly, my mother always looked well dressed and cared for. I am not sure what else to say, dementia and Alzheimer's must be the worst care placement to be in and they do it well at Dale Lodge.
When I visit my sister she always looks clean and smart. The staff are warm and caring. The food is good as my sister has gained weight since living there. On 6th August my wife and I attended a BBQ in the gardens with all the other residents and their families. Lives music, good food and sunshine, a lovely afternoon. Overall I am glad my sister is a resident at Dale Lodge.
Any queries I might have had are dealt with straight away.
Lots of stimulation for the patients with different things going on through the year.
The communication from staff and management has been extremely good.
Visiting regularly have never noticed any difference in the care for staff for residents.
Staff are fantastic. They know the residents really well and are aware of individuals needs. Nan is very happy here, the care she receives is first class. Any concerns we have are dealt with and we are updated regularly. Home is clean and tidy in all areas and the food always smells good! As a family we are very happy with nan's care. Thank you for your support.
My mother was a resident at the home for five months. Sadly she died at the end of January this year. The manager and all the care staff enlisted the support of the local hospice who helped them provide for mum's every need during her period of palliative care. They were, attentive, supportive showed their love and devotion to my mum up to the very end. She passed away with her family and carers around her in her room which had become her home. It was warm, peaceful and I couldn't have asked for a better place to be during the end. I would highly recommend Dale Lodge to anyone.
Everything about Dale Lodge is very satisfactory and i have no complaints whatsoever.
My friend has been at Dale Lodge about four years now. We have visited often during that time and seen many improvements in decoration inside and out. The care and encouragement given to residents and their families has always been excellent but especially so at present. The staff are very compassionate and caring and I wouldn't hesitate to put a member of my family in their care. Every effort is made to enrich life, the activities and arrangements made (like at Christmas) have been really lovely and bought much pleasure.
I've only been here half dozen times and find everybody extremely kind and caring. My own mother was in a home and so I would say your home has much higher standardisation as required, staff and facilities.
I have been visiting my friend for approximately 4 years now at Dale Lodge. The staff are fantastic and really care about the residents. The manager and her team are kind, compassionate and do their very best to ensure all the residents are well cared for. Entertainment is regularly arranged. They go the extra mile. The re-decoration over the past couple of years including new furniture has been a great improvement. The public areas are very comfortable and cosy. I would not hesitate to place a loved one in Dale Lodge. The care they receive is wonderful and the staff are really caring. They do their very best for the residents.
This home has greatly improved over the last two years. The staff and management have made lots of improvements e.g. new flooring and furniture, help with entertainment e.g. fates and acts like dancing and singing.
We visit my Aunt as often as possible and think my Auntie is very well looked after and happy within the home. She loves the staff, who are also very friendly and kind to us. Thank you!
I find all the staff are very helpful, and act like one big family, and since the manager took over. There has been a fast improvement in décor, entertainment, Christmas etc. Dale Lodge provides a warm kind and friendly environment delivering the highest standards of care and effortlessly meeting the needs of all. Welcoming to all the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 January 2024Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Dale Lodge.
There are no upcoming events for Dale Lodge.
Awards / Recognitions (7)
- 17 Mar 2025Recipient: Dale Lodge
- 15 Nov 2024Recipient: Dale Lodge
- 28 Feb 2020Recipient: Nicholas James Care Homes Ltd
Accreditations
There are no accreditations posted yet for Dale Lodge.
Meet the Team (3)

I joined Nicholas James Care Home in June 2000 as a part-time care assistant. The company was supportive, and I enjoyed working in such a friendly environment. In 2007, my career progressed to deputy manager. This supporting role gave me everything I needed to further my career, and in 2014, I became the registered manager for Dale Lodge & Dale Mount! I am a very dedicated and loyal person when it comes to both family and work. I always look for team members who are honest, accountable, have integrity and good principles.
Together, we enable residents to be who they are as individuals and provide peace of mind to families by ensuring everyone is treated with the utmost respect and dignity. I am extremely honoured and privileged to be a part of this established company.

I began working at Dale Lodge/Mount Care Home in 2017 as a Health Care Assistant. Through dedication, continuous learning, and a passion for delivering high-quality care, I progressed to the role of Team Leader. My commitment to supporting both residents and staff led to my promotion to Deputy Manager, where I took on greater responsibilities. My journey at Dale Lodge/Mount has provided me with valuable experience in leadership, team coordination, and person-centred care.

I have been an activity provider at Dale Lodge and Dale Mount for over 10 years, providing a wide range of activities that not only bring diversity but also enhance an individuals mental health and wellbeing giving them a sense of inclusivity and a purpose to their day. I strive to ensure that all my Clients feel Happy, Safe and understood going above and beyond to ensure their days are enriching, full of fun, laughter and Love. I am absolutely delighted to have not only won the Regional's for the The Great British Care Awards but also the Finals in Birmingham for Activity Organiser this not only represents my journey but the journey of those i have the pleasure of working with everyday.
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