Group: Optima Care Ltd
Person in charge: Chirsty Lay (Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users
Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: AIDS/HIV • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Profound & Multiple Learning Disabilties • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment
Admission Information: Ages 19+.
Single Rooms: 16
Shared Rooms: 3
Rooms with ensuite WC: 4
Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on Eastry House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.1 (maximum of 10) for Eastry House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Eastry House in Google's Search Results - more info
b) The score for the number of positive Reviews is 2.5 out of 5 from 5 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.581 for Eastry House is calculated as follows: ( (37 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 62 Ratings = 4.581
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 2.5 Points relating to the number of positive Reviews for Eastry House is based on 5 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000
Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 5 Reviews ÷ 4.4 Target Reached = 1 , then divided by 2 = 0.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Eastry House has a Review Score of 7.1 (7.081) from 6 Reviews
Review submitted from a Postal Card by Elsie P (Friend of Resident) on Wednesday 28 December 2016. Relates to December 2016.
It was good to visit my friend at Eastry House.
How likely would you be to recommend Eastry House? Extremely Likely
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Review submitted from a Postal Card by Joyce W (Sister of Resident) on Thursday 11 August 2016. Relates to July 2016.
I am very pleased with the care given to my sister, she is happy and secure. The staff always make me feel welcome and answer any questions or enquiries I have regarding my sister, on my weekly visits.
I would like to take this opportunity to express my disappointment at not being informed of the closure of the day centre and how the residents who regularly used the facility, would be compensated. I am disgusted that the authority have made the decision to cut what is, or was a valuable resource of entertainment to the residents daily existence, showing a distinct lack of interest in their well-being.
How likely would you be to recommend Eastry House? Extremely Likely
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Review submitted from a Postal Card by John E (Brother of Resident) on Thursday 28 July 2016. Relates to July 2016.
Staff and buildings are all well managed, welcoming and friendly.
How likely would you be to recommend Eastry House? Extremely Likely
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Review submitted from a Postal Card by Rita P (Daughter of Resident) on Wednesday 20 July 2016. Relates to June 2016.
The home at Eastry House is brilliant, staff and the way we are treated. When we come to see mum lots is always being done, my only concern is that my mum has been upset about the day centre closing, it has affected her quite deeply and I am hoping that she is getting the right support to help her get over it. Also the home feels like it is short staffed as well, this is my personal opinion. I feel that since Optima Care has taken over, it's not as carefully run as it was before, also they have had their 4 day holiday taken away as well.
How likely would you be to recommend Eastry House? Likely
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Review submitted from a Postal Card by Rachel B (Relative of Resident) on Wednesday 6 July 2016. Relates to June 2016.
We are satisfied with my relative's care at Eastry House, as when we visit, which is usually once a month or every two or three months, we don't give them notice we just turn up and find that he is well cared for.
How likely would you be to recommend Eastry House? Likely
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Treated with Dignity
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Review submitted from a Postal Card by A V (Sister of Resident) on Thursday 3 December 2015. Relates to September 2015.
My sister is very happy in Eastry House. The last time I saw her she said "I've got my own room and I like living in Eastry House."
How likely would you be to recommend Eastry House? Extremely Likely
Care / Support
Treated with Dignity
Staff
There are currently no Care Home Idol entrants who have performed at Eastry House
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