Milestone House

188 London Road, Deal CT14 9PW
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3 Reviews
  • Milestone House, Deal
Milestone House has been established for more than 30 years and is a specialist residential care facility for adults with physical and/or learning disabilities, located in Deal, Kent.

The property is listed and stands within a fully-walled level site in two-thirds of an acre.

The home caters for individuals with complex multiple needs with physical disability. Staff are well versed in providing care for people and have regular training updates.

Milestone House has a high staff to service user ratio, CCTV throughout the communal areas, overhead hoists, Arjo baths, specialist beds, underfloor emergency alarms, and wheelchair access throughout the ground floor and large gardens.

There are ten ground floor bedrooms and two first floor studio bedrooms with a stair lift, all with en-suite facilities.

Residents have access to NHS and Kent County Council multi-disciplinary service teams, offering occupational therapy, physiotherapy, SALT (speech and language therapy) psychology, etc.
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Care Provided

Primary Care Categories

  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • For a maximum of 13 Service Users

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Care & Normalisation Ltd

Person in charge

  • Nicholas Martine (Registered Manager/Director)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (13)

Visiting

  • No fixed visiting hours. However, if you would like to view the home, please contact a member of the management team to make arrangements.

Parking

  • Large private parking within the property

Milestone House Reviews (3)

Over all time Milestone House has 3 reviews.

Overall Experience
  • 3
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Date Published
  • 3
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  • 3
Reviewer Connection to Milestone House
  • 1
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  • 1
Total of 3, showing 1-3
Review from H F (Sister of Resident) published on 21 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been at this home now for several years and from the first moment of being there has had nothing but the best care and attention. I live a long time away and cannot get there these days, but I am in a very secure frame of mind knowing that my sister is in a place that resembles her home
and not an institution. All the staff are caring and professional in taking care of their clients.
  • Facilities
  • Care / Support
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  • Treated with Dignity
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  • Safety / Security
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  • Value for Money
Review from G W (Cousin of Resident) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are not in the position of being able to get to see for ourselves the facilities and premises. Therefore we can only surmise that they are as good as the management and staff who run the home. The way they keep us informed about what goes on with phone calls, photographs and newsletters we find excellent.
To sum up - we can only lavish praise on an excellent team.
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Review from Myra K (Friend of Resident) published on 13 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Milestone House is one of the best homes. I've looked at many. The staff are kind, friendly and show respect to all patients in the home. The manager is always on hand if needed to speak with if needed. I can put my hand on heart and say Milestone House is an excellent home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 May 2025

Overall Inadequate

  • Caring Requires improvement
  • Effective Inadequate
  • Responsive Requires improvement
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Milestone House

What types of Care is Milestone House registered for?

Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Milestone House have?

There are 13 Single Rooms.

What are the Facilities & Services at Milestone House?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Milestone House to the centre of Deal?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milestone House to verify any information. View our terms and conditions. Milestone House has an Enhanced Service - more info.