
This is without exception the best home I have ever visitedSusan P(Daughter of Resident/Service User)

no hesitation to recommend this home and its wonderful team to anyone looking for a home.Mark W(Daughter of Resident/Service User)

The staff were excellent. Nothing was to much troubleC I(Daughter of Resident/Service User)

This is without exception the best home I have ever visitedSusan P(Daughter of Resident/Service User)

no hesitation to recommend this home and its wonderful team to anyone looking for a home.Mark W(Daughter of Resident/Service User)

The staff were excellent. Nothing was to much troubleC I(Daughter of Resident/Service User)

Alexander House is located in the historical town of Dover. Set back from the road these two grand townhouses offer large open social and leisure spaces for service users to relax and socialise. With a beautiful courtyard garden and conservatories which join the houses together.
Care is driven by leisure and lifestyle services where the promotion of independence, dignity, and individuality is a priority.
Staff aim to provide a happy, secure and...
Alexander House is located in the historical town of Dover. Set back from the road these two grand townhouses offer large open social and leisure spaces for service users to relax and socialise. With a beautiful courtyard garden and conservatories which join the houses together.
Care is driven by leisure and lifestyle services where the promotion of independence, dignity, and individuality is a priority.
Staff aim to provide a happy, secure and home from home environment with warm and friendly staff where making new and happy memories are a priority.
Alexander house has a hen corner where it houses hens which are cared for by the residents of the home.
Staff at Alexander House aim to provide a service which enables residents to live safely and securely so they come to regard Alexander House as their own home. Care staff strive to enhance resident lifestyles to help them to maintain their independence and promote their sense of purpose.
Care Provided by Alexander House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 46 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Alexander House to confirm what's included and get a personalised quote:
Fees are dependent on the Room and the person centred care
The price(s) shown are provided by the care home. Contact Alexander House for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Nicholas James Care Homes Ltd
- Private Owned
Person in charge
- Jill Hyland (Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2002
Room Information
- Single Rooms (46)
- Single Rooms with ensuite Wet Room (24)
Alexander House Reviews (82)
Alexander House has a Review Score of 9.6 (9.586) out of 10, based on 11 reviews in the last 2 years.
Over all time Alexander House has 82 reviews.
Generally he is well looked after by caring staff who seem very fond of him. The home is light and bright but his bedroom furniture is very shabby, drawers broken etc. There are some activities but he is not always interested in bingo or keep fit.
Generally he is well looked after by caring staff who seem very fond of him. The home is light and bright but his bedroom furniture is very shabby, drawers broken etc. There are some activities but he is not always interested in bingo or keep fit.
We at Alexander House would like to thank you for your review and look forward to seeing you soon.
Mum came to Alexander House in March 2015 and after an unsettled start has settled and seems happy. She enjoys her food which is always lovely and her room is lovely and comfortable. She can be contrary but the staff always seem to be able to care for her whilst in her moods. Overall I am happy...
Mum came to Alexander House in March 2015 and after an unsettled start has settled and seems happy. She enjoys her food which is always lovely and her room is lovely and comfortable. She can be contrary but the staff always seem to be able to care for her whilst in her moods. Overall I am happy with the way she is cared for, and have complete peace of mind know that she is happy being here.
We at Alexander House would like to thank you for you kind review and wish you all the best.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Alexander House.
There are no upcoming events for Alexander House.
Awards / Recognitions (10)
- 13 Sep 2024Recipient: Alexander House
- 28 Feb 2020Recipient: Nicholas James Care Homes Ltd
- 28 Feb 2019Recipient: Nicholas James Care Homes Ltd
Accreditations
There are no accreditations posted yet for Alexander House.
Meet the Team (5)

I have worked in residential care since 2003, where I began my career as a care assistant and progressed throughout the company. I had completed my...
I have worked in residential care since 2003, where I began my career as a care assistant and progressed throughout the company. I had completed my NVQS 2,3,4,and RMA before becoming a manager in 2010, and later completed my QCF level 5. I enjoy the daily challenges, but most of all, I get the greatest job satisfaction when I feel I've made someone's day no matter how big or small! Seeing our service users happy makes me happy, and having a team who consistently wants to give a high standard of care and embed a holistic person centred care approach makes it all possible.

I graduated as a general nurse in 2020, completing a one-year internship in Romania during my studies. After moving to the UK, I began working in a...
I graduated as a general nurse in 2020, completing a one-year internship in Romania during my studies. After moving to the UK, I began working in a nursing home as a carer and gradually progressed through various roles including Senior Carer, Duty Manager, Liaison Manager, and Infection Control Lead. These experiences sparked my passion for leadership and inspired me to pursue a career in management within social care. I’m currently studying Business Administration and will graduate this July. I also hold an NVQ Level 5 in Health and Social Care, and my next step is a Master’s degree at LSBF London. My motivation comes from making a positive difference in the lives of those we care for and supporting teams to deliver the best possible standards. I’m dedicated, driven, and excited about the future in social care leadership.

Originally started out in childcare and after a long gap to raise my family and I needed a change, I applied to Alexander House for a cleaning job...
Originally started out in childcare and after a long gap to raise my family and I needed a change, I applied to Alexander House for a cleaning job which I enjoyed, 10 years later I'm still there now as a Team leader and NVQ 3 in adult care. Every day is different, dementia and elderly care is now a passion it takes dedication, resilience and a commitment to make every life happy, dignified and part of a family. Other than having my own children it's the most rewarding role I've ever had.

I started work here as a senior care worker on nights in 2014, I left to become a pub landlord back in 2019 but came back during COVID as a care...
I started work here as a senior care worker on nights in 2014, I left to become a pub landlord back in 2019 but came back during COVID as a care worker on nights, after COVID was over and the pubs opened again I stayed at alexander house but changed roles to become the activities coordinator.

I have worked in care since i was 18 years old, having started off in a care home where I then decided to do community care. I fell pregnant with my...
I have worked in care since i was 18 years old, having started off in a care home where I then decided to do community care. I fell pregnant with my first child and after going on maternity leave, I decided I wanted to go back into care home environment to do nights to fit around my family life. I started worked in Alexander House, where I have now been for over 10 years. I started in Alexander House as a night care worker due to my partner working during the day and this fitted round our young children, and later I became a team leader! As my children grew i grew with the home. I started days when my children started school. Become head of care and then Deputy Manager. Alexander House is my extended family and my second home. I have nvq level 2 and 3 and have completed CHAPS Training - (care home practitioner) I think of myself as a good leader and support the Registered Manager in ensuring the safety, well-being, and quality of care provided to residents is outstanding.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexander House to verify any information. View our terms and conditions. Alexander House has an Enhanced Service -what an Enhanced Service includes.