Oakdene Rest Home

165 Minster Road, Minster-on-Sea, Sheerness ME12 3LH

Oakdene Rest Home, in Sheerness, is ideal for residential care and dementia-related illnesses.

The services is built around individuality, independence and personal dignity, with the aim being to provide sensitive care but also allowing clients to live as normally as possible.

Part of the Sohal Healthcare range, Oakdene staff are well-trained and committed to the best residential standards for older people.

Group: Sohal Healthcare Ltd

Person in charge: Sharon Cordrey (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 16

Shared Rooms: 5

Rooms with ensuite WC: 21

Weekly Charges Guide: Personal Care Single £550 – £700 (These prices are only a guideline, please contact Oakdene Rest Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Oakdene Rest Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Oakdene Rest Home has a Review Score of 9.5 (9.470)

The Review Score of 9.5 (maximum of 10) for Oakdene Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Oakdene Rest Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.47 for Oakdene Rest Home is calculated as follows: ( (88 Excellents x 5) + (26 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 132 Ratings = 4.47

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Oakdene Rest Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 10 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oakdene Rest Home?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oakdene Rest Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

My mother-in-law was a resident at Oakdene Rest Home for 3 years during which she treated with care, support, dignity and good humour. I never saw any residents treated with anything less. I did have some concerns about personal care under previous management, which I raised with the manager when the response was unsatisfactory I raised the issues with the owner. The current (new) manager has vastly improved the morale of both staff and residents.

In the last few days of her life, my mother-in-law was nursed with genuine affection by the staff. My only concern has been with laundry. Clothes are washed and dried too hot and colours obviously mixed.

How likely would you be to recommend Oakdene Rest Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Dad moved into Oakdene Rest Home earlier in the year and enjoyed his time immensely. The staff are second to none, always happy and/or smiling and willing to dance when dad wanted to, he loved that. The food was plentiful, good and enjoyable. Events at the home were fantastic.

How likely would you be to recommend Oakdene Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We found the home absolutely brilliant. The standard of care and the home itself were great. The staff was very caring and couldn't be faulted.

How likely would you be to recommend Oakdene Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum is a resident (since May 2017). It's a new experience for us all. All of the staff at Oakdene Rest Home have been kind, helpful and welcoming to Mum, but also to us.
We can visit anytime unannounced and I've always found my mum happy and with other residents, joining in activities.
Mum's health and general wellbeing have improved enormously since being at Oakdene. I can't thank them enough.

How likely would you be to recommend Oakdene Rest Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I find Oakdene to be extremely homely. Staff are friendly, caring and always helpful.
The professionalism is second to none. Staff are kind and caring towards the residents and are always helpful when you need them. Oakdene is well run, family orientated, clean and the elderly are very smart, clean and tidy. Beautiful.

How likely would you be to recommend Oakdene Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad is very happy at Oakdene Rest Home. We have no complaints, he is well cared and well looked after and the staff are all lovely.

How likely would you be to recommend Oakdene Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has only just moved into the care home so I have very limited experience, but she has settled in very quickly and seems very happy there. You can call in to see her anytime and are made to feel most welcome.

How likely would you be to recommend Oakdene Rest Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mum has been in the home for nearly 4 yrs. I'm happy that my mum loved it as soon as she went in. She's not happy when you want to take her anywhere. My mum has a lovely room which she can get to when she wants. If she wants to stay in her room she can. She does like to join the other residents in the lounge, sometimes she joins in with the activities she enjoys that, especially when I visit and join in with them. They all end up laughing or clapping each other. The home is very clean and mum enjoys the food. The staff can't be faulted they are brilliant in their care.

How likely would you be to recommend Oakdene Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found the care of my father to be wonderful. He is definitely treated as a person. He has shown to us that he is very happy at the home, even though his dementia prevents him from verbalising his feelings staff are extremely friendly and helpful.

How likely would you be to recommend Oakdene Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly staff, good food, good facilities, very clean. Would recommend.

How likely would you be to recommend Oakdene Rest Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I have much admiration for the care staff at Oakdene, over the last two years they have worked under much pressure. With a change of management, I feel this has been a very challenging time for the original staff, many have left unable to cope with the new management's changes.
My mother has been there for over four years, she is probably the longest resident there now, she is a real character and probably not the easiest resident to care for, she say what she thinks, and certainty staff at Oakdene know just how to handle her, I appreciate that.
There have been many times my wife has had to speak to the management, with complaints, on their part but never complained about the care staff, that is the reason my mother remains at Oakdene, as she is self-funding we could easily move her on.
My wife visits regularly to the home, she has had many issues over the last two years, with health and hygiene regarding my mother.

How likely would you be to recommend Oakdene Rest Home? Neither Unlikely or Likely

Average Rating: 

 2.7 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Very Poor

Pat Rossouw, Home Manager at Oakdene Rest Home responded to this review on 06 Feb 2017:

Thank you for your review. Oakdene Rest Home has gone through significant changes over the past two years and has worked closely with Residents. Next of Kin and Social Services to improve the services provided. Our overall rating with CQC has improved, Decorating of the home is ongoing with new flooring and furniture. Care planning is improving. Staff are excellent. Next of kin are invited to participate in the planning of care of their loved ones so that we can provide the best possible care.

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Awards / Recognitions

October 2013

Job Vacancies

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Care Home Idol 2016

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