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Pine Lodge Care Home

26-32 Key Street, Sittingbourne, Kent ME10 1YU
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Pine Lodge Care Home, Sittingbourne
Pine Lodge Care Home, Sittingbourne
Pine Lodge Care Home, Sittingbourne

Welcome to Pine Lodge Care Home, part of the renowned Eleanor Healthcare Group, serving the community of Sittingbourne, Kent. Pine Lodge is a residential home. With a legacy of compassionate care, Pine Lodge Care Home has been providing exceptional services since its establishment in 1983. As part of the Eleanor Healthcare Group, Pine Lodge embodies the group's commitment to excellence and compassion.

Nestled in the heart of Sittingbourne, Kent, Pine Lodge...  

Care Provided by Pine Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,200 - £1,200£1,200 - £1,200
Residential Dementia Care£1,200 - £1,200£1,200 - £1,200

Hairdressing, chiropodist and daily papers are not included in fees.

Contact Pine Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Bindu Kharel(Deputy Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (7)
  • Single Rooms with ensuite Wet Room (37)
  • Couples/Companion Rooms with ensuite Wet Room (7)

Visiting

  • No restrictions on visiting family and friends welcome to attend all activities and events within the home

Parking

  • Parking available

Pine Lodge Care Home Reviews (63)

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9.1

Pine Lodge Care Home has a Review Score of 9.1 (9.104) out of 10, based on 13 reviews in the last 2 years. Over all time Pine Lodge Care Home has 63 reviews.

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Review from Kim G (Daughter of Resident) published on 29 July 2026 Submitted via Postal Card
Overall Experience
Generally happy with the care my dad is receiving. He is happier than what he was before has put on weight in the 2 months he has been resident. It's good to see him join in some of the activities. His room is always clean and tidy. He seems to enjoy the meals and snacks.

Fatima & Bindu are particular favourites in his care and been very pleased with them

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you so much for sharing this - it's really lovely to hear. Seeing your dad happier, more settled, and enjoying life again is exactly what we hope for, and it's wonderful to know you've noticed such positive changes in such a short time. We really appreciate your kind words and your continued trust in the team.

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Review from Jo L (Daughter of Resident) published on 18 May 2026 Submitted via Postal Card
Overall Experience
My mum came to Pine Lodge in May 2024. I have seen a number of management teams over the last 2 years, but I have to say that the current team are really focused on turning the home around and improving outcomes for residents.
The new entertainment is a breath of fresh air.

The management team listen and addresses concerns. The staff are kind, patient and reliable.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you so much for taking the time to share this. It's really encouraging to hear from someone who has seen the home through different stages and noticed the positive changes taking place. Knowing that your mum is happier, more engaged, and being cared for by such kind and patient staff is...  

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Review from S H (Daughter of Resident) published on 23 January 2026 Submitted via Postal Card
Overall Experience

My mum came into the home in October 24. At first it was very good, but went very down hill when the then manageress left. I, and my family were concerned, but under the present manageress the improvements have been really good. She is very approachable and hands-on, and the staff are caring and friendly. We have all noticed the improvement in the atmosphere in the home. It now feels welcoming again, and I am always updated on any change in my mum's health. I am very pleased with Mum's case

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you so much for your honest and thoughtful feedback. We understand how unsettling it can be when things change, so it's really encouraging to hear that the improvements under the new manager have made such a difference. It's great to know the home now feels welcoming again and that...  

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Review from S T (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card
Overall Experience

All staff are kind, caring, thoughtful - no problems at all. Cannot praise them enough. Food is good quality. Mum is very happy - although sometimes have to wait for toilet needs (short staffed?) Emails to management not always answered promptly.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you so much for your kind words and honest feedback. We're so pleased your mum is happy and well cared for, and we're equally grateful that you've raised a few areas of concern. Please rest assured that we take them seriously, and we'll make sure they're looked into and addressed as a priority. Your support and trust are truly appreciated.

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Review from A L (Daughter of Resident) published on 31 July 2025 Submitted via Postal Card
Overall Experience

My visits to Pine Lodge have been pretty good, if I've had any issues I've gone to staff and its been dealt with. Staff have always been polite and all like being in mums company, she makes them laugh. Mum has settled into her new room which I asked for and she been happy.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

It's lovely to hear how well your visits have gone and that any concerns have been handled quickly. It really does makes a difference. Your mum brings a real spark to the place, and it's heartwarming to know the staff enjoy being around her. So glad she's settled into her new room and is feeling happy. That kind of peace of mind is priceless.

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Review from Anthony S (Son of Resident) published on 30 July 2025 Submitted via Postal Card
Overall Experience
My mum been in Pine Lodge just over a year. In this time there have been a few changes, staffing the main problem. All though times they seemed to be stretched, they managed to get by. Hopefully they seem to be getting over this period.
As care homes go, its very bright, roomy and comforting.

Staff all polite and interact with residents.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you so much for taking the time to share your thoughts. It's always reassuring to hear that, even during periods of change, the environment remains warm and the team continues to offer care with kindness and respect. Your feedback means a lot, and it's great to know that the atmosphere feels positive and supportive.

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Review from Joanne H (Daughter of Resident) published on 25 June 2025 Submitted via Website
Overall Experience
My Mum had a week's respite this week, and I can't praise the staff enough for making my mum's stay so positive!
Mum was engaged with all daily activities, which helped keep her mentally/physically active.

She was a little anxious initially about the thought of staying, but was made to feel so welcome and at home by everyone, that by the end of the week, she didn't want to say goodbye to them all!!

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you so much for sharing this lovely feedback. It's heartwarming to hear how quickly your mum settled in and how much she enjoyed her stay. Knowing she felt welcomed, engaged, and comfortable really means a lot to us. We'll be sure to pass your kind words along to the whole team - they'll be so pleased to hear them!

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Review from P F (Friend of Resident) published on 29 May 2025 Submitted via Website
Overall Experience

Nice facility and friendly staff overall very good.I found the rooms well equipped. Ensuite attached fully accessible. Beautiful garden the residents can access. They have plenty movement around the home.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you so much for sharing your thoughts. It really means a lot to know that the atmosphere felt welcoming and that the space felt right. We always try to create a place that feels relaxed and open, where people feel cared for and at ease. It's lovely to hear that came across during your visit.

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Review from L B (Wife of Resident) published on 27 May 2025 Submitted via Website
Overall Experience

In general I am very pleased with the care my husband is receiving; all staff seem extremely caring and considerate of his needs. However, my husband had a cancerous skin legion removed and was due to have the dressing removed and cleaned by the Thursday, but on Friday afternoon it still had not been done until I mentioned it. There doesn't appear to be enough staff on hand to ensure appropriate care and safeguarding at all times. I also took 15 pairs of socks in which have all gone missing, although I have asked about them on several occasions, he is still without any socks weeks later.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you so much for sharing your thoughts with us. We're really sorry to hear about your concerns, and we truly appreciate you taking the time to bring them to our attention. It's always our priority to ensure everyone is cared for with the attention and dignity they deserve, and we're sorry if...  

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Review from N S (Son of Resident) published on 23 May 2025 Submitted via Postal Card
Overall Experience

Having chosen Pine Lodge for my parents I have been extremely happy with the care given so far. The home is always very clean and the staff are excellent. The care given is first class in often trying circumstances. I would have no hesitation in recommending this home to others.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you so much for your kind words. It means a great deal to hear that your experience with us has been so positive. We know how important it is to feel reassured when choosing a home for your loved ones, and it's lovely to know that you've felt confident in the care and support your parents are...  

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Review from Karen B (Daughter of Resident) published on 21 May 2025 Submitted via Website
Overall Experience
My mother has been at Pine lodge for the past 4 years. The staff are excellent and treat my mother with dignity, respect and are professional at all time this is all staff for Managers to cleaners. There are daily activity's run by the activity Manager. The catering staff always offer tea and coffee to visitors as well as the residence.

The home has a great atmosphere and every one is made welcome. My mother is truly looked after.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you so much for sharing such heartfelt feedback. It really means a lot to know that the atmosphere we've worked hard to create is coming through in the way your family experiences it. We're so glad to hear that the care and attention your mum receives makes a difference and that you feel...  

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Review from Sandra G (Daughter of Resident) published on 15 October 2024 Submitted via Postal Card
Overall Experience

Always made very welcome, offered tea or coffee. Included in any entertainment going on. The staff are very lovely and friendly. Home is clean and comfortable, my Mum is settled and enjoys her time here. As a family of a resident, I can say it's a lovely atmosphere and always made welcome.

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Review from Linda J (Daughter of Resident) published on 8 October 2024 Submitted via Postal Card
Overall Experience

Mum is always happy when we visit. No real issues. The staff are always good to Mum and she loves them.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you for sharing your kind feedback. We're so pleased to hear that your mum is happy and It's wonderful to know that she has a great connection with our team. We truly appreciate your support and are always here to ensure that she continues to feel comfortable and loved. If there's ever anything we can do to make her experience even better, please let us know.

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Review from Patricia J (Daughter of Resident) published on 14 June 2024 Submitted via Postal Card
Overall Experience

Since my mum went into Pine Lodge I have seen changes within the home for the better, I find the management team very approachable when there have been concerns regarding my mum's personal hygiene, these have been addressed immediately and efficiently. I feel there is scope for improvement regarding meal times and the food that is served at tea time. Myself and family are pleased with Pine Lodge and my mum has settled in lovely.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Dear Patricia, we are pleased to hear that you've noticed positive changes at Pine Lodge and that your mum has settled in well. We appreciate your suggestions for improvement and your input is invaluable in helping us enhance our services. We will certainly look into making improvements and...  

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Review from William P (Son-in-law of Resident) published on 12 June 2024 Submitted via Postal Card
Overall Experience

The management and staff have been very good in helping my mother-in-law settle into the home. They have addressed all my wife's concerns and resolved the majority. We still have some issues over the monitoring of my mother-in-law's personal hygiene but have reported these to the management and are confident the situation will be monitored and corrected. The staff all work hard and show a lot of care and empathy towards the residents.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Dear William, Thank you for your feedback. We're pleased to hear that your mother-in-law has settled in well and that we have addressed all concerns. We appreciate your understanding and patience regarding the concern you have raised, and we will ensure it is properly addressed and corrected. Your...  

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Review from A G (Son of Resident) published on 29 May 2024 Submitted via Postal Card
Overall Experience

Generally good and improving. Staff all always very welcoming when I visit and responsive to any concerns.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you for your positive feedback. It's wonderful to know that our staff is always welcoming and responsive to any concerns you may have as we are committed to maintaining and enhancing our high standards of care. If you have any further suggestions or feedback, please don't hesitate to reach out. Thank you for being part of the family.

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Review from S C (Wife of Resident) published on 29 May 2024 Submitted via Postal Card
Overall Experience

Some staff could be more caring, but generally staff are excellent. The home has improved so much in the last 6 months, needs seem to be met. The food has improved, things that I have brought to the management's attention all seem to have been addressed and improvements have been made. Maybe personal care could be improved to a higher level, but in general things are good. It is a very happy care home, I feel residents feel at home here.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you for your feedback. Meeting the needs of our residents and ensuring their happiness is our top priority, and it's encouraging to know that the changes we've implemented have been beneficial. We appreciate your suggestions for further improvement as we are committed to continuously...  

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Review from Ken H (Son of Resident) published on 18 October 2023 Submitted via Website
Overall Experience

Very pleasant staff who all tend to look after mum's needs, although I don’t think they are very demanding to be fair. The room is always clean and tidy when I have been there (normally twice a week). There seems to be plenty going on for the residents but hard to comment as mum doesn’t seem to take part in a lot of activities but she is always contented when I visit.

Reply from Pine Lodge Care Home, Manager at Pine Lodge Care Home

Thank you for taking the time to share your feedback. We appreciate your kind words about our pleasant staff and the cleanliness of the room. Our team strives to ensure that all residents' needs are met, and we're glad to hear that your mum is content when you visit. While we encourage residents to...  

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Review from Nick M (Son of Resident) published on 6 October 2023 Submitted via Postal Card
Overall Experience
When Dad first arrived at Pine Lodge, he was very challenging with his behaviour and aggression, but the staff remained professional and caring. He has never been a social person, however it's lovely to see pictures of him interacting in activities with other residents.

Dad is now settled due to the hard work, time, and effort put in from the team, which we are truly grateful for.

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Review from Clare M (Daughter of Resident) published on 25 September 2023 Submitted via Website
Overall Experience

My mum has been in Pine Lodge for a few months now and ever since she got here she has never been happier. All the staff look after her really well and make sure all her needs are met. The activities are fantastic and my mum really enjoys being here. She has struggled to find comfort before now, but I am so pleased she has got a place at Pine Lodge, as I know she is in the best place she could be.

Reply from Tina Parisi, Registered Manager at Pine Lodge Care Home

Hi, thank you for your kind words, we love having Mum with us and we are so pleased she is happy here.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 July 2025
Overall
Inadequate
  • CaringRequires improvement
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeInadequate
  • Well-ledInadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (2)

Accreditations

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Frequently Asked Questions about Pine Lodge Care Home

What types of Care is Pine Lodge Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pine Lodge Care Home have?

There are 45 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Pine Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Pine Lodge Care Home to the centre of Sittingbourne?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pine Lodge Care Home to verify any information. View our terms and conditions. Pine Lodge Care Home has an Enhanced Service -more info.