Whiston House

Whiston Avenue, Bethersden, Ashford TN26 3LA
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8.3 2 Reviews
  • Whiston House, Ashford
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 15 Service Users

Primary Care Categories

  • Learning Disability / Autism
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Television point in own room

Good to Know

Person in charge

  • Neil Parker (Manager)

Local Authority / Social Services

Room Information

  • Single Rooms (15)
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Whiston House Reviews (2)

8.3

Whiston House has a Review Score of 8.3 (8.250) out of 10, based on 1 reviews in the last 2 years.
Over all time Whiston House has 2 reviews.

Overall Experience
  • 2
  • 0
  • 0
  • 0
  • 0
Date Published
  • 2
  • 0
  • 0
  • 1
  • 1
Reviewer Connection to Whiston House
  • 2
Total of 2, showing 1-2
Review from C J (Sister of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for today and all the great care you provide.
Very caring staff. We cannot thank you enough for all your continuous hard work.
We had an amazing visit. We look forward to the next one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynda H (Sister of Resident) published on 18 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a big thank you to the manager and all the staff for taking such good care of my sister. You all make me feel welcome, my sister's care is amazing, she is happy she sees this as her home, staff are very caring and always have time, thank you again.
Reply from Daria Bukczynska, Business Development Manager at Whiston House

Thank you for this glowing review about the manager and the team and I have passed it on to them. It is lovely to hear your sister is happy at Whiston House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.3 (8.250)

Overview of Review Score

The Review Score of 8.3 (8.250) out of 10 for Whiston House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Whiston House is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.333 Points relating to the number of positive Reviews for Whiston House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3. 1 Positive Reviews ÷ 3 = 0.333
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Whiston House

What types of Care is Whiston House registered for?

Learning Disability / Autism, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Whiston House have?

There are 15 Single Rooms.

What are the Facilities & Services at Whiston House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Whiston House to the centre of Ashford?

5.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whiston House to verify any information. View our terms and conditions. Whiston House has an Basic Service - more info.