What types of Care is Whiston House registered for?

Learning Disability / Autism, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Whiston House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Whiston House to the centre of Ashford?

5.7 mile(s) as the crow flies, distance by road may be significantly further.

Whiston House care home, Whiston Avenue, Bethersden, Ashford, Kent TN26 3LA

Whiston House

Whiston Avenue, Bethersden, Ashford TN26 3LA

8.3 2 Reviews

Care Provided

Type of Service

For a maximum of 15 Service Users

Primary Care Categories

Learning Disability / Autism
Mental Health Condition
Younger Adults

Length of Stay

Permanent Care

Other Care Provided

Palliative / End of Life Care
Day Care
Acquired Brain Injury (ABI)
Stroke

Facilities

Own Furniture if required
Pet Friendly (or by arrangement)
Smoking not permitted
Close to Local shops
Near Public Transport
Minibus or other transport
Wheelchair Access
Gardens
Television point in own room

Good to Know

Group/Owner

CareTech Community Services Ltd

Person in charge

Neil Parker (Manager)

Local Authority / Social Services

Kent County Council

Room Information

Single Rooms (15)

Current Review Score: 8.3 (8.250)

Overview of Review Score

The Review Score of 8.3 (8.250) out of 10 for Whiston House is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 4.917 for Whiston House is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 3.333 Points relating to the number of positive Reviews for Whiston House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

The 5 points available are broken down as follows:
- i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
- ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3. 1 Positive Reviews ÷ 3 = 0.333
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Whiston House Reviews (2)

8.3

Whiston House has a Review Score of 8.3 (8.250) out of 10, based on 1 reviews in the last 2 years. Over all time Whiston House has 2 reviews.

Order by:

Review from C J (Sister of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience

Thank you for today and all the great care you provide.
Very caring staff. We cannot thank you enough for all your continuous hard work.
We had an amazing visit. We look forward to the next one.

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynda H (Sister of Resident) published on 18 June 2023
Submitted via Website • Report

I would like to say a big thank you to the manager and all the staff for taking such good care of my sister. You all make me feel welcome, my sister's care is amazing, she is happy she sees this as her home, staff are very caring and always have time, thank you again.

Reply from Daria Bukczynska, Business Development Manager at Whiston House

Thank you for this glowing review about the manager and the team and I have passed it on to them. It is lovely to hear your sister is happy at Whiston House.

Whiston House