455 Minster Road, Minster-on-Sea, Sheerness ME12 3NS
Group: The Regard Partnership
Person in charge: Lisa Falconer (Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 12 Service Users
Registered Care Categories*: Learning Disability
Specialist Care Categories: Autism/ASD • Cerebral Palsy • Epilepsy • Hearing Impairment & Deafness • Speech Impairment
Single Rooms: 12
Weekly Charges Guide: Personal Care Single from £355 (These prices are only a guideline, please contact Winchester House to find out the exact price for your requirements.)
Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Winchester House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Winchester House has a Review Score of 6.4 (6.376)
The Review Score of 6.4 (maximum of 10) for Winchester House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Winchester House in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.7 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.667 for Winchester House is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) ) ÷ 12 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.709 Points relating to the number of positive Reviews for Winchester House is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 2.4 positive Reviews (12 registered maximum number of service users ÷ 5). 1 Reviews ÷ 2.4 Target = 0.417 , then divided by 2 = 0.209
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Kathleen H (Niece of Resident) on Tuesday 20 September 2016. Relates to August 2016.
We find all the staff very helpful and patient with the guests at the home. My aunt is well cared for always clean and tidy, her bedroom is also clean with no smells in it. They keep the guests well entertained and active which is good to see. We go into the home on different days of the week and different times of the day and all is well, whenever we go we cannot fault this home in any way.
How likely would you be to recommend Winchester House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Good
Marie Hawkes, Head of Marketing at Winchester House responded to this review on 22 Sep 2016:
Thank you very much for taking the time to post this review. I know the team at Winchester will be delighted with your feedback as they work very hard to make it the best home they can for all the people they support there.
There are currently no Care Home Idol entrants who have performed at Winchester House