Review from Cathy G (Mother of Resident) published on 12 August 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
Although I have highlighted March 2020, this has been ongoing since then ( Covid 19). My son has in my opinion been in the safest hands possible. The reason I am bringing this to your attention today is due to receiving - delivered to my door! - the most fantastic present any parent would wish to receive;
my son is severely autistic and one of his Senior care workers, complied a beautiful album of photographs, lovely off the cuff remarks, poetry and the things that memories are made of for me on my birthday. This was, as you will be aware, really poignant, as I haven't seen my son since March 21st. I would like to personally thank all of you for your complete dedication and in particular the senior care worker for just knowing what a mum wants ... You are all brilliant!
Reply from Alice Cuckow, Recruitment Marketing Coordinator at Winchester House
Thank you for taking the time to write such a wonderful review of the service at Winchester House. The staff were absolutely thrilled to receive such kind and positive feedback from you. We are…read more
Review from Kathleen H (Niece of Resident) published on 22 September 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We find all the staff very helpful and patient with the guests at the home. My aunt is well cared for always clean and tidy, her bedroom is also clean with no smells in it. They keep the guests well entertained and active which is good to see. We go into the home on different days of the week and different
times of the day and all is well, whenever we go we cannot fault this home in any way.
Reply from Marie Hawkes, Head of Marketing at Winchester House
Thank you very much for taking the time to post this review. I know the team at Winchester will be delighted with your feedback as they work very hard to make it the best home they can for all the…read more
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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What types of Care is Winchester House registered for?
Learning Disability / Autism, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Winchester House have?
There are 12 Single Rooms.
What are the Facilities & Services at Winchester House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Winchester House to the centre of Sheerness?
2.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Winchester House to verify any information. View our terms and conditions. Winchester House has an Basic Service - more info.