Rochester Care Home

Robert Bean Care Centre, Pattens Lane, Rochester ME1 2QT
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9.9 111 Reviews
  • Rochester Care Home, Rochester
Rochester Care Home has created a relaxed and homely environment for all residents.

The building is single-storey and purpose-built with four areas. Each area had 14 bedrooms around a lounge/diner. Residents are welcome to join in activities in any of the areas. There’s plenty of space to sit outside at Rochester – residents have a choice of gardens and courtyards to enjoy.

CQC has given Rochester a rating of ‘Good’ (March 2017).

There are 56 bedrooms at Rochester. Many of the bedrooms look out or have direct access to one of the gardens.

All rooms have en-suites or washbasins in the room. The rooms without an en-suite have accessible shower rooms and bathrooms nearby.

Each bedroom’s front door is a different colour, with a door knocker, which makes it more recognisable. Residents are encouraged to personalise their rooms.

Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence. They also give staff an important understanding of a resident’s personality, history and what’s important to them.

Trips out include the garden centre, and even the pub on occasion, if that’s what residents choose to do that day.

Animals are always really popular visitors at Rochester. As well as therapy dogs, they have larger four-legged friends in. On a sunny day, the garden is a great spot for residents to have an ice cream, followed by cuddles with a Shetland pony or a donkey!

Rochester has church visits every week and often have local schoolchildren coming into sing. A local consultant and his family come and volunteer.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £809 – £1435
  • Self-Funded Residential Dementia Care: £809 – £1435

These prices are only a guideline, please contact Rochester Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Irene Kinslow (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014
  • Number of floors: 1

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (56)

Visiting

  • Visitors welcome anytime

Parking

  • There is plenty of free parking on site

Rochester Care Home Reviews (111)

Total of 111, showing 81-100
9.9

Rochester Care Home has a Review Score of 9.9 (9.900) out of 10, based on 31 reviews in the last 2 years. Over all time Rochester Care Home has 111 reviews.

Overall Experience

  • 92
  • 19
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Date Published

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80

Review from Fiona B (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely welcoming home from home, well looked after residents. Staff interact with compassion. Management should be applauded for all their efforts.
Residents all appear happy!
Well done to all involved.

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Review from M M (Friend of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think all members of staff are very kind and helpful.
The atmosphere in the home is pleasant although I feel that the patients would benefit from more activities and maybe some background gentle music now and then.
This is both soothing and helps stimulate the brain.

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Review from Heather G (Friend of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend feels so safe and secure. She would recommend it to anyone! She was afraid of coming into care and didn't want to lose her independence but has found she has new independence. Staff appear excellent, always busy and engaging with residents and visitors.

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Review from Graeme B (Son of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is treated with compassion and respect which is so important to me. I am delighted to say that in many ways my mum has blossomed as she gained more confidence. I can see that my mum is popular with all the carers and that means the world!


I have been present when there have been activities

going on and have loved seeing her join in.


Overall I am so relieved that my mum has settled into life at the home.

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Review from J T (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Rochester Care Home from July 2018 until March 2019. Her care was exemplary and given by very caring and patient staff. No task was too difficult and always undertaken willingly and with tenderness. The home is clean tidy and welcoming and all the staff are very pleasant. I would
highly recommend the home.

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Review from Vivien H (Daughter of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not only have the staff cared for my mother with kindness and patience they have also shown me the same kind of care.
Sometimes dementia can cause extreme upset to family members all the staff at Rochester Care Home have had time to make sure I'm ok as well as tending to my mum's needs. My mother has
now moved for end of life care and I have visited residents at Rochester and the team continue to show kindness.

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Review from R R (Friend of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have visited the home 3 times and on each occasion, staff have been very friendly and helpful. Everywhere looks clean and well kept. Residents all seem relaxed and happy.
The friend I know having always said she never wanted to leave her own home is now saying that coming into the home was the best
thing she ever did. She has settled really quickly enjoys the food, the company and the feeling of safety and security.
Only improvements perhaps: chair in a room? The resident is disturbed by checks at night and wakes her up. Not sure if there's a way around this?

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Review from K H (Friend of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend is so happy now she has moved to Rochester Care Home.
She feels safe. Is well looked after by friendly staff.
She enjoys the meals.

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Review from Shelley T (Friend of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend today and it was a really lovely experience as the staff were really nice, especially the manager. My friend absolutely loves it there and you can see how happy she is and very contented. I am looking forward to seeing her again and I think I will be booking my place there very soon!

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Review from Mary W (Friend of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today was the first time I visited the Rochester Care Home as my good friend has been very recently admitted there.
Obviously, I only have first impressions to go on, but I have to admit I found everything was in excellent order. The staff were friendly, caring and professional, the rooms were lovely,
the whole place was nice and clean.
Primarily for me, the Rochester Care Home offers my friend safety and security, which she could no longer have if she went back to live in her house.

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Review from Dennis P (Friend of Resident) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My close friend moved into the care home about two weeks ago. She is settling slowly with the help of the staff who have shown great patience and care. Her room is clean and comfy. The food is ok and overall I find things are excellent.

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Review from A M (Friend of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend who had recently moved in. Every member of staff was extremely helpful and very friendly. They all went out of their way to help and make sure we were comfortable. Nothing seemed too much trouble for them. The manager was very friendly and helpful and lovely with my friend.

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Review from Joseph C (Grandson of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is very vulnerable and is being cared for so well. The carers have a lot of time and patience taking care of her.

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Review from Ellie C (Relative of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Robert Bean is a wonderful home. The staff are friendly and helpful. Our relative is so happy and looked after and this is all we can ask for.
The manager is passionate about her home - she should be proud!

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Review from Eirlys V (Friend of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is so very welcoming to all. The staff are absolutely lovely. They are all so genuinely caring and nothing seems too much trouble to help the residents feel safe and secure and at home.
My friend has settled so well and seems very happy.

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Review from Neville C (Son-in-law of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly and helpful. Never any problem visiting. My mother in law is finding the transition easy and is in good spirits. Didn't realise cost but I guess having good care 24 hours, its reasonable value. All staff, as I said, are great and facilities are good. If I was retiring and needed a place,
the Robert Bean home would be top of my list.

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Review from Clayton H (Nephew of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our aunt has been in the care home she has been treated with dignity and compassion by very professional staff. We are very pleased with the home and its facilities.

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Review from H H (Friend of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the first time I have been to a home so have nothing to compare it to but I was pleasantly surprised. The staff were very friendly, areas very clean. The home itself seems very warm and welcoming.

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Review from Debra K (Daughter of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently come to Rochester Care Home. For us, her family have peace of mind the care she receives has made it easier for us to come to terms with. The staff have been great!
The home is welcoming and friendly. Our mum has settled better than we could have imagined. We have peace of mind
that mum has the care and support and her needs are fulfilled. This is a lovely home and would recommend this to other people.

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Review from Neil W (Son of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff and management, very sympathetic staff.
Care is very considerate about my father's situation.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Rochester Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Rochester Care Home is calculated as follows: ( (326 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 361 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rochester Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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