Rochester Care Home

Robert Bean Care Centre, Pattens Lane, Rochester ME1 2QT
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9.9 112 Reviews
  • Rochester Care Home, Rochester
Rochester Care Home has created a relaxed and homely environment for all residents.

The building is single-storey and purpose-built with four areas. Each area had 14 bedrooms around a lounge/diner. Residents are welcome to join in activities in any of the areas. There’s plenty of space to sit outside at Rochester – residents have a choice of gardens and courtyards to enjoy.

CQC has given Rochester a rating of ‘Good’ (March 2017).

There are 56 bedrooms at Rochester. Many of the bedrooms look out or have direct access to one of the gardens.

All rooms have en-suites or washbasins in the room. The rooms without an en-suite have accessible shower rooms and bathrooms nearby.

Each bedroom’s front door is a different colour, with a door knocker, which makes it more recognisable. Residents are encouraged to personalise their rooms.

Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence. They also give staff an important understanding of a resident’s personality, history and what’s important to them.

Trips out include the garden centre, and even the pub on occasion, if that’s what residents choose to do that day.

Animals are always really popular visitors at Rochester. As well as therapy dogs, they have larger four-legged friends in. On a sunny day, the garden is a great spot for residents to have an ice cream, followed by cuddles with a Shetland pony or a donkey!

Rochester has church visits every week and often have local schoolchildren coming into sing. A local consultant and his family come and volunteer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1200
  • Self-Funded Residential Dementia Care: £1000 – £1200
  • RESPITE Self-Funded Residential Care: £1000 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1200

These prices are only a guideline, please contact Rochester Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Irene Kinslow (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014
  • Number of floors: 1

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (56)

Visiting

  • Visitors welcome anytime

Parking

  • There is plenty of free parking on site

Rochester Care Home Reviews (112)

9.9

Rochester Care Home has a Review Score of 9.9 (9.914) out of 10, based on 30 reviews in the last 2 years.
Over all time Rochester Care Home has 112 reviews.

Overall Experience
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Date Published
  • 112
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Reviewer Connection to Rochester Care Home
  • 46
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Total of 112, showing 61-80
Review from Lyra B (Daughter of Resident) published on 13 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has settled in so well here and she smiles a lot and has made friends. The home is clean and she is well kept and always looks nice. Staff are approachable and really good with the more difficult ones. Staff always have a smile on their faces. Mum now joins in activities including gentle exercises,
she said she is happy what more can I say but thank you to all at this home.
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Review from A W (Niece of Resident) published on 13 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After visiting the care home for a period of time throughout January, I would have to say that the staff, facilities, food and Manager of the home are all great and understanding. before we visited I always was a bit concerned about care homes, but after being here my opinion has changed. Thank you.
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Review from A S (Friend of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely polite and friendly staff. The home is really clean and fresh smelling. The furnishings are attractive and the garden well-tended. Observed a rather demanding resident being dealt with in a kind and respectful way. Generally very impressed.
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Review from Lorraine J (Daughter of Resident) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our overall impression of this care home is excellent. Where I have rated good in the options is because I feel there is very minor room for improvement.
Care and Support - All the staff without exception are kind, caring, patient, considerate and professional. The reason for the Good rating is because
I feel ideally there should be more staff to deal with the complex needs of residents. I appreciate this is a funding issue. A big thank you to all.
Facilities and Activities, Alos a quite family room for special occasions - Again funding issue, maybe some very simple exercise equipment, Breathing pets, visits from school children@
Overall I believe the food to be nutritious and I get the impression there could be more variety.
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Review from N J (Son-in-law of Resident) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very good. I do think more could be done to encourage physical exercise, (and I do know that is very difficult, esp, with some of the more vulnerable or weaker residents) such as small pieces of gym kit e.g. Small cycle pedals that residents could use while sitting etc.
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Review from S C (Daughter of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since mum has been a resident we have noticed a continuous improvement in her health and well-being. We have always been impressed with the level of care and interaction between all members of staff and mum. She has settled in extremely well and is happy in her environment. From our point of view, we
feel confident that she is well looked after and her needs are well catered for.
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Review from M M (Daughter of Resident) published on 22 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First thought - great place for my mum. Mum appears to be settled in and happy here.
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Review from S A (Son of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the overall care is very good. My mum has settled in very well and it's comforting to know she is getting well looked after. I think staffing levels could be better at the weekend as the staff look to be stretched. I would like to see the reception manned at all times. I visited at the weekend
to find my mum sitting on her commode. I would prefer and I'm sure she would as well that visitors are made aware of her circumstances so we don't just walk in on her.
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Review from A W (Daughter of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wow! Mum has only been in one week and what an improvement, making conversation and interacting with people. Eating much better too.
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Review from D C (Niece of Resident) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited our aunt for the first time since she moved into Rochester Care home. We found her to be among other guests and she appeared happy and well cared for. The ambience of the home was apparent.
Staff were approachable, helpful and attentive to the residents and friendly. We felt she was safe
there.
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Review from R E (Daughter of Resident) published on 27 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and staff are all completely dedicated to their jobs. They are very helpful and accommodating with regards to residence and their families. The home is very clean and no nasty smells. My mother is always well presented and cared for.
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Review from C S (Daughter of Resident) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Based on my visits and communication with the home, dad always seems happy and content. He has been a resident for 3 and a half years, so it means a lot to me that he is looked after so well. He has a few health problems and staff appear very attentive.
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Review from M S (Son of Resident) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has recently moved into Rochester Care Home and so far, me and my wife are extremely pleased with the friendly care staff, the cosy homely feel and how kindly they are treating mum, they involve her in activities and chores which is just what my mum needs. You can tell that the staff genuinely
love their job and those they're caring for.
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Review from S H (Nephew of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is very happy and well looked after by the staff. The staff are very caring and have a good sense of humour.
So we are happy and our concerns are being met.
Thank you.
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Review from Karen E (Daughter of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has dementia and Alzheimer's and my mum is his carer, but my mum had a massive stroke and we needed to put my dad in care. The manager and her staff were amazing, so kind and compassionate. My dad has settled and we think it may be his long term home.
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Review from Jane C (Daughter of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had to put my father into emergency respite care as our mother (his full-time carer) was taken into hospital. The management and staff were absolutely brilliant and continue to be so.
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Review from M C (Son of Resident) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is so happy in her new environment.
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Review from Keith P (Friend of Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Only visiting our neighbour for an hour so cannot answer all the options but in that time very impressed with all that I have marked as excellent.
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Review from P D S (Son of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has improved on her wellbeing. Over a year ago when I came she appeared frightened it is really nice to see how she has settled, happy and put on weight. She appears to be engaged in conversation with her family and other residents.
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Review from Marlene R (Daughter of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that my mum is extremely happy in her care home, she says that she feels everybody has their arms wrapped around her! That's because the carers quite often do. All of her needs are catered for and I do not have any concerns regarding her welfare.
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Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for Rochester Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.914 for Rochester Care Home is calculated as follows: ( (320 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 349 Ratings = 4.914
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rochester Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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