Rochester Care Home

Robert Bean Care Centre, Pattens Lane, Rochester ME1 2QT

Rochester Care Home is a purpose-built facility, offering a comfortable environment that is ideal for modern forms of care and staffed by skilled professionals.

The home welcomes specialist dementia care needs and sensory impairments, with owners always looking for ways to enhance the living environment and care capabilities.

Clients and visitors can relax in the gardens and courtyards during the warmer weather, while there are many stimulating activities and interests organised within the home as well.

Group: Agincare Homes Holdings Ltd

Person in charge: Irene Kinslow (Manager)

Local Authority / Social Services: Medway Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 3

Weekly Charges Guide: Personal Care Single £750 – £900 (These prices are only a guideline, please contact Rochester Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors welcome anytime

Parking:

There is plenty of free parking on site

Latest Care Quality Commission* Report on Rochester Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Rochester Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Rochester Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.663 for Rochester Care Home is calculated as follows: ( (57 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 83 Ratings = 4.663

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.547 Points relating to the number of positive Reviews for Rochester Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 7 Reviews ÷ 12.8 Target = 0.547

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Rochester Care Home has a Review Score of 9.2 (9.210) from 7 Reviews


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rochester Care Home?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rochester Care Home

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Son of Resident/Service User
    1

Have always found staff very helpful and friendly.

How likely would you be to recommend Rochester Care Home? Likely

Overall Standard

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Average Rating:   4.1 out of 5

Mum is finding it very hard to settle in but staff have been very good with her and attending to her care needs. Her room is clean and airy. The staff and manager are very helpful and friendly and always make us feel welcome when we come and visit mum.

How likely would you be to recommend Rochester Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mother has been at the home for nearly a year now and has, on many occasions, blossomed compared to how she was prior to entry.
The room she has and the facilities generally are excellent but the most impressive part is the carers themselves. They have embraced my mum and made her feel valued and wanted which makes a big difference to my mum. Many of the carers are truly lovely to her and that means the world to me. To put your mother into care is probably the worse decision a son will ever make but this has been eased by such wonderful carers and facilities. Thank you.

How likely would you be to recommend Rochester Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

My friend was recently taken into the care home, suffering from Alzheimers. He was quite distressed and disorientated but within a week has settled really well, looking happy, content and much healthier. This is all due to the care and interactive support of the kind staff. The manageress goes out of her way to make it a home from home.

Also helping the relatives and friends adapt to a sometimes upsetting time.

How likely would you be to recommend Rochester Care Home? Extremely Likely

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Average Rating:   5 out of 5

I cannot recommend this care home enough. The staff are kind, caring and patient. The atmosphere is calm and welcoming and my mother is treated with respect and courtesy. The food is excellent with endless supplies of tea, coffee and juice. The rooms are clean and tidy with a keen eye for neatness. All residents are valued and treated with dignity. There is lots of interaction with staff and much humour is heard around the home. My mother is so happy there and her health and wellbeing have improved since receiving the wonderful care from every member of staff.

How likely would you be to recommend Rochester Care Home? Extremely Likely

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Average Rating:   5 out of 5

Visited the home for the first time to see my mother. She was looked very well and seemed very comfortable in her surroundings. She loves the entertainers that perform at the home from time to time. All the staff are caring and I was impressed with everyone I came into contact with. I feel relieved that we were able to find my mother safe accommodation where she would be well cared for. Happy with the care home.

How likely would you be to recommend Rochester Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am writing to say a big thank you to The Manager and the wonderful staff at Rochester Care Home.

My friend has had a lovely time enjoying his 90th Birthday with his family and friends enjoying sandwiches, cakes, sausages, sausage rolls and much more. A truly lovely day with so much effort and kindness.

Thank you all for making it so special.

The Care at Rochester Care Home is exceptional at all times, no matter what time you visit. Every day residents, friends and family are made to feel special with such warmth and kindness.

Keep up this unique ambience.

How likely would you be to recommend Rochester Care Home? Extremely Likely

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Treated with Dignity

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Average Rating:   5 out of 5

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