Rochester Care Home

Robert Bean Care Centre, Pattens Lane, Rochester ME1 2QT
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9.9 111 Reviews
  • Rochester Care Home, Rochester
Rochester Care Home has created a relaxed and homely environment for all residents.

The building is single-storey and purpose-built with four areas. Each area had 14 bedrooms around a lounge/diner. Residents are welcome to join in activities in any of the areas. There’s plenty of space to sit outside at Rochester – residents have a choice of gardens and courtyards to enjoy.

CQC has given Rochester a rating of ‘Good’ (March 2017).

There are 56 bedrooms at Rochester. Many of the bedrooms look out or have direct access to one of the gardens.

All rooms have en-suites or washbasins in the room. The rooms without an en-suite have accessible shower rooms and bathrooms nearby.

Each bedroom’s front door is a different colour, with a door knocker, which makes it more recognisable. Residents are encouraged to personalise their rooms.

Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence. They also give staff an important understanding of a resident’s personality, history and what’s important to them.

Trips out include the garden centre, and even the pub on occasion, if that’s what residents choose to do that day.

Animals are always really popular visitors at Rochester. As well as therapy dogs, they have larger four-legged friends in. On a sunny day, the garden is a great spot for residents to have an ice cream, followed by cuddles with a Shetland pony or a donkey!

Rochester has church visits every week and often have local schoolchildren coming into sing. A local consultant and his family come and volunteer.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £809 – £1435
  • Self-Funded Residential Dementia Care: £809 – £1435

These prices are only a guideline, please contact Rochester Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Irene Kinslow (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014
  • Number of floors: 1

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (56)

Visiting

  • Visitors welcome anytime

Parking

  • There is plenty of free parking on site

Rochester Care Home Reviews (111)

Total of 111, showing 1-20
9.9

Rochester Care Home has a Review Score of 9.9 (9.900) out of 10, based on 31 reviews in the last 2 years. Over all time Rochester Care Home has 111 reviews.

Overall Experience

  • 92
  • 19
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Date Published

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Review from Raymond S (Friend of Resident) published on 7 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well run friendly home. Helpful staff.

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Review from Linda B (Daughter of Resident) published on 21 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 6 months of her life here. The family couldn't have been happier with the care provided. The food was fantastic, including a homemade cake on her birthday, and there were plenty of activities for the residents.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thankyou for your review. We loved having mum with us and we will miss her dearly.

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Review from G M (Friend of Resident) published on 9 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is well cared for by thoughtful, friendly, sincere staff. The provision of stimulating activities is excellent; residents are encouraged to try things, but not forced. I have experienced a therapy dog visit, a quiz, singing, colouring and several other art/craft activities. It is a happy place.
Kept beautifully clean, tidy and safe. The lounge is a fairly spacious, light and airy room for residents to socialise (where I meet up with my friend) and my friend's private room is a lovely, quiet, personal space.

Reply from Irene Kinslow, Manager at Rochester Care Home

I will ensure all staff will be aware of this compliment and thank you for taking the time to write a review of our home, it is much appreciated.

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Review from Emma G (Daughter of Resident) published on 1 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was admitted to rochester care home after a short stay at another home which wasn't meeting her needs and she was deteriorating very quickly. Rochester care home assessed mum and said they could meet her needs and they are most definitely meeting her needs.. Since mum has been admitted to rochester
care home she is like a new woman. My brother and I were worried she wouldn't see the rest of the year in the last place. But by some miracle they've got our mum socialising making new friends and joining in the activities. As a family we are soo happy. And mum herself has said she's much happier and the staff are amazing. I live away from Kent and the staff members make sure I get pictures every week to keep me in the loop. Everyone has been so kind and welcoming

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for this lovely compliment , it is so rewarding when the residents are happy and the families are aware of changes, she has settle in so well. I will ensure all staff of this compliment

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Review from C J (Daughter of Resident) published on 25 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the whole experience, a positive experience. The staff are always happy to assist with any questions or assistance, my father's care is of a high standard, he is happy, well cared for, meals provided are nutritionally balanced. The staff always keep me informed of any medical appointments.
Activities provided for residents six days a week, everyone going above and beyond.

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Review from Peter H (Son of Resident) published on 23 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the way my mother is treated in the home, her needs are met with care and safe support, she is listened to and is happy to talk to the staff. The staff make a fuss of her and are always kind and thoughtful. Although quite deaf she is interested with all the activities the staff
put on her dementia can raise a few problems but they are met with gentle reassurance and support. I am very happy with the home, its residents and staff. Management is always on hand to give guidance.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your lovely review, I will ensure this compliment is passed on to the team.

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Review from Gayna B (Daughter of Resident) published on 10 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has moved to the home from Hospital after a fall. She has been settled after just a couple of days.
Staff are friendly - all that I have come into contact with have greeted me with a smile and said hello.
Everywhere is clean and plenty of space to move around.
Love the outdoor space too.


I

know that there are activities but I haven't been present when they have been run so not commented. Although I have seen pictures of the residents colouring and having a visit from some animals so presume they are good too.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for you compliment and feedback I will ensure the team are informed. thank you

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Review from P Y (Daughter-in-law of Resident) published on 5 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been here doe less than a week and we are so pleased with every aspect of the home.
The manager is very approachable and the home is overall lovely.

Reply from Irene Kinslow, Manager at Rochester Care Home

It is so nice and humbling to hear family's happy with the care their loved ones receives at Rochester, my team are amazing. I am so proud of my team, the dedication and commitment is evident. Thank you for taking the time to acknowledge and review our home.

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Review from Jan D (Friend of Resident) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have wished my friend to be in better care.
Thank you to everyone.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you very much for your positive comments. I will pass this compliment on to the staff , I know they would appreciate this.

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Review from J M (Niece of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit to see my aunt. The staff were exceptionally friendly and welcoming. My aunt's room was lovely and clean and all her possessions were carefully stored, making her comfortable and relaxed.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your feedback. I will ensure this compliment is passed on to the team.

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Review from L R (Son of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad needed urgent admission following a fall at home. The manager saw us within half an hour and Dad was admitted the next day. An impressive start!
Dad established an immediate rapport with the manager and staff, and the safe, welcoming atmosphere has resulted in remarkable improvements in his appearance,
appetite, sense of humour, and motivation.
Many thanks to everyone for their support and genuine caring engagement with Dad, and for welcoming us when we visit. They have given the whole family great peace of mind.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your compliment. We are pleased we have given you peace of mind, he is a lovely gentleman. I will ensure this compliment will be passed on to our staff.

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Review from J W (Son of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are fantastic, also the entertainment they bring to residents are fantastic. The 2 ladies who organise the entertainment are fantastic. The staff cares for the patients, also the quality of the food is fantastic. Also very organised and very, very clean there. Management there are also fantastic.
I hope I am brought here when I am old and fragile.

Reply from Irene Kinslow, Manager at Rochester Care Home

It is so lovely taking the time to write a review about the care your Dad receives. I will pass on your thanks to all the staff.

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Review from T H (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving my mum into Rochester Care Home, she has been a lot happier. We find the overall running by the carers and the management to be exceptional.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for the lovely comment, we are so pleased Mum is happy at Rochester Care Home.

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Review from Sue J (Friend of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as l walked into this home l was given 1st class treatment by the lovely Manager. She went over and above to place my ex Husband who l had been caring for for the last 4 years. He was given a room and could move in the following day. I cannot praise all the staff enough. Every single one together
with the Manager.
Were absolutely brilliant. I was totally exhausted and they took over and got everything moving so quickly, that I would go as far as to say the Manager was my lifesaver. It is an excellent home and all the residents are extremely happy and so well cared for. The home is the best home I have visited and feel extremely lucky to have placed my ex-husband there.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your lovely compliment. We are so pleased he has settled in our home and you are happy with care. I will ensure this lovely compliment will be passed on to our team. Thank you for acknowledging and taking time to write a review.

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Review from E T (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident of Rochester Care Home for nearly 6 years. I cannot thank the manager and her wonderful team enough for all they did for her while she was there. She could not have been in a better place for the last years of her life.
As a family, we have got to know the staff as dear friends
who have always greeted us with a cheery smile and 'gone that extra mile' for all involved.
Mum spent the last two weeks of her life receiving palliative care. She was treated with dignity and compassion. My family have felt very supported by the manager and her staff during this difficult time for which we are truly thankful.
We cannot praise Rochester Care Home enough for the work they do.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for this lovely compliment. I have informed all staff of this compliment. The team are amazing. I am so proud of all of them. It was a pleasure to know your mum and her family. We will miss you all.

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Review from Bridea P (Granddaughter of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rochester Care Home were really welcoming on our arrival with my nan. The staff are all really friendly and approachable and nothing is too much trouble.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your lovely compliment. I will ensure this compliment is passed on to the staff.

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Review from C L (Son of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Rochester Care Home after it was not safe for her to stay at home any more. The change in her has been amazing, she's gone from being in bed almost all the time barely able to walk to sitting in the lounge and getting up by herself and walking with a frame in just a few weeks. The
staff and manager are friendly and I'm sure Mum will continue to do well under their care.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your lovely compliment. It is lovely Mum has improved physically, she has settled in very well and she is a pleasure.

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Review from E A (Daughter of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After living with me for many years, my mum's condition became such that she needed more care than I was able to give. She had started wandering and being unsafe in the house. I was so lucky to be able to secure her a place here, where she is cared for 24 hours a day. The staff are so caring and supportive,
they have fun with the residents, it's a home as opposed to a care facility. So pleased my mum is here.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for taking the time with this positive feedback it is a lovely this compliment. I will ensure this is passed on to our team.

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Review from A S (Son of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a year of upheaval, Mum has found somewhere where she is happy, content and looked after to the highest of standards. We have noticed such an improvement. Staff are so friendly and helpful. Nothing is too much trouble.

Reply from Irene Kinslow, Manager at Rochester Care Home

It is so nice to hear positive feedback; thank you for taking the time to inform us. I will ensure this is passed on to the staff.

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Review from M J (Sister of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting the care home we were impressed by how welcome we were made to feel. The room was lovely and calm, cleanliness was excellent you all should be proud of making a lovely place that the residents can call home. We have peace of mind, knowing my sister is so well cared for, bless you all.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for taking the time to comment on our home, we are pleased you have trust that your sister is well cared for.
I will ensure this compliment is passed on to my staff.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Rochester Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Rochester Care Home is calculated as follows: ( (326 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 361 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rochester Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about Rochester Care Home

What types of Care is Rochester Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Rochester Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Rochester Care Home?

Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rochester Care Home to the centre of Rochester?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rochester Care Home to verify any information. View our terms and conditions. Rochester Care Home has an Enhanced Service - more info.