Rochester Care Home

Robert Bean Care Centre, Pattens Lane, Rochester ME1 2QT
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9.9 111 Reviews
  • Rochester Care Home, Rochester
Rochester Care Home has created a relaxed and homely environment for all residents.

The building is single-storey and purpose-built with four areas. Each area had 14 bedrooms around a lounge/diner. Residents are welcome to join in activities in any of the areas. There’s plenty of space to sit outside at Rochester – residents have a choice of gardens and courtyards to enjoy.

CQC has given Rochester a rating of ‘Good’ (March 2017).

There are 56 bedrooms at Rochester. Many of the bedrooms look out or have direct access to one of the gardens.

All rooms have en-suites or washbasins in the room. The rooms without an en-suite have accessible shower rooms and bathrooms nearby.

Each bedroom’s front door is a different colour, with a door knocker, which makes it more recognisable. Residents are encouraged to personalise their rooms.

Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence. They also give staff an important understanding of a resident’s personality, history and what’s important to them.

Trips out include the garden centre, and even the pub on occasion, if that’s what residents choose to do that day.

Animals are always really popular visitors at Rochester. As well as therapy dogs, they have larger four-legged friends in. On a sunny day, the garden is a great spot for residents to have an ice cream, followed by cuddles with a Shetland pony or a donkey!

Rochester has church visits every week and often have local schoolchildren coming into sing. A local consultant and his family come and volunteer.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £809 – £1435
  • Self-Funded Residential Dementia Care: £809 – £1435

These prices are only a guideline, please contact Rochester Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Irene Kinslow (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014
  • Number of floors: 1

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (56)

Visiting

  • Visitors welcome anytime

Parking

  • There is plenty of free parking on site

Rochester Care Home Reviews (111)

Total of 111, showing 41-60
9.9

Rochester Care Home has a Review Score of 9.9 (9.900) out of 10, based on 31 reviews in the last 2 years. Over all time Rochester Care Home has 111 reviews.

Overall Experience

  • 92
  • 19
  • 0
  • 0
  • 0

Date Published

111
10
16
31
80

Review from Carol G (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Rochester Care Home and was recently in hospital for almost three weeks following a fall. She was in bed for most of the time and did not get much physio to help her walk. Rochester Care Home came to assess her to see if she could return to the home, but she was asleep and could
not be roused. The hospital then told them that she would need to be moved to a nursing home. We disagreed and asked if Rochester Care Home would come to do another assessment. Mum has advanced dementia and has problems with her speech, so we wanted her to return to Rochester Care Home where she knows the staff and they are aware of her needs. Rochester Care Home did another assessment and agreed to take her back, so she is now back in familiar surroundings with people she recognises. We are very relieved that we did not have to move her to somewhere new, which would have been very stressful for her, and for us.

Reply from Irene Kinslow, Manager at Rochester Care Home

Hi,
Thank you, we do understand we may need to reassess residents at hospital a couple of times, as they are in a different environment which can disorientate them more than usual, it is so nice to have her back in Rochester Care Home.

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Review from S P (Daughter of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at this care home. She is well cared for, and any illness or injury is quickly dealt with. She is always clean and nicely dressed. The staff are very friendly and extremely helpful.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for your positive comments, it is so lovely to hear. I will ensure this will be escalated to all my wonderful staff.

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Review from Neil S (Son of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well looked after and cared for in this comfortable home. They keep us informed and have a useful regularly-updated presence on social media. It's particularly useful that you can video call a resident. Life events are celebrated, and visitors are welcomed.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for your lovely comments. We think it is really important to have different ways of communication as not all relatives can visit their loved ones. Thank you.

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Review from D N (Cousin of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am deeply grateful to the manager and the dedicated team of carers at Rochester Care Home who have looked after my cousin so wonderfully these last two years. The epidemic has obviously added enormously to their burden, but their care hasn't faltered for a second. Amazing! The recent easing of visiting
restrictions meant we were at last able to celebrate my cousin's 99th birthday appropriately. The Rochester Care Home team were fabulous, providing decorations, birthday cake and even afternoon tea for our little party. To add to the fun, at long last they were able once again to welcome outside entertainment in the form of an excellent singer and saxophonist to perform for the residents and visitors alike. There was quite a lot of singing and even a little dancing, with the staff making sure everyone had a fine time. They put so much time and effort into the occasion and should be very proud of themselves for creating such a delightful day. Thank you so much for making my cousin's birthday so special.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for this lovely compliment, I will ensure this is passed on to the team. It is lovely to see our residents' relatives and friends back at Rochester, it makes the residents so happy to see their loved ones.
Look forward to seeing you again.
Thank you for taking the time to write this lovely review.
Kind regards
Irene.

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Review from Pamela D (Next of Kin) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After the past two years, it was a joy to see the long awaited relaxing of the Covid restrictions allowing the enthusiasm of the staff to celebrate chance occasions. Their kindness and thoughtfulness in sharing festivities for my visit from afar to see my Godmother/cousin, and for a long term dear friend
[to both her and to the care home] was a delight.


The lovely staff show constant care for my almost 99yr old - and she has responded so very well, including through one or two ups and downs health-wise, and is indeed really happy and content. She continues to love the meals, has her hair done regularly, and so enjoys visits from friends and family.
I do appreciate the patience and welcome too that I receive from the manager and her staff.
Thank you all!

Reply from Irene Kinslow, Manager at Rochester Care Home

Hi Pamela


Thank you for this lovely review. We are lucky to have such wonderful families visiting at Rochester. It is always a pleasure to speak to you. I will pass on your compliments to the team.


Thanks
Irene

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Review from Sarah C (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has never been so happy and settled. She is most of all safe in the care of the staff who have been absolutely amazing - they have coped so well during Covid and have worked so hard, I cannot thank them enough for their care and attention not only with my mother but me as well. Thank you.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for your lovely comments. I do agree staff have worked incredibly hard throughout the pandemic they have given so much time to support our residents day in and day out. The staff are amazing!

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Review from P H (Husband of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Under the professional management and extremely competent staff, my wife has received the best friendly, patient, and efficient care I could have hoped for during her time period in the home. Before she sadly died, the family could see that she was contented and comfortable in the home.
We are so
thankful to you all.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for these lovely words. It was a pleasure to look after your wife.


Kind regards.

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Review from C M (Daughter-in-law of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like many of her generation, my mother-in-law valued her independence and feared the prospect of long-term care, however because of her deteriorating health she recently had to move into Rochester Care Home. The care that my mother-in-law has received has been of the highest standard and the staff are
all friendly, helpful, and attentive. The home itself is very clean, well maintained and the food is very good. However, most importantly my mother-in-law is safe, warm, and her general health has greatly improved, it’s great to see her looking so much better, so much more like her old self. That is really a testament to the quality of this home, so thank you to the Manager and your team for providing such excellent care and looking after her so well

Reply from Irene Kinslow, Manager at Rochester Care Home

This review is so lovely and appreciated, day in and day out over the last couple of years through the pandemic, staff have worked so hard and gave their best to ensure our residents are given quality care.


Thank you for giving the time to write this lovely review.


Thank you from all the team.

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Review from Susan T (Daughter of Resident) published on 20 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have been so supportive and kind from day one of my mum's arrival at Rochester care home. My mum settled very well after the first night and shows no signs of anxiety or worry. The staff are so attentive and caring. It was one of the hardest decisions we had to make as a family
to put our mum into a care home but with support from the caring staff we know we made the right choice.

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Review from V C (Daughter of Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is a recent user of the home and the staff have managed to settle her very well to unfamiliar surroundings. The staff are very attentive. Management is very welcoming and reassuring to relatives.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for your nice words. I am pleased Mum has settled in well to Rochester.

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Review from D S (Daughter of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 94-year-old mother had to isolate for 2 weeks when she arrived at the home in April. It has taken a while for her to settle, but I have always felt that she is being well cared for. I have found all the staff from managers and office staff to carers to be extremely friendly and helpful. On a few
occasions I have had concerns about Mum's health and my worries were listened to and dealt with as soon as possible and in a very caring manner. I do feel that the staff care about the residents and want the best for them.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for the lovely review, I am so pleased you like the home.

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Review from Karen W (Friend of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be friendly and caring. I haven't been in the care home when there have been any activities or at mealtimes and haven't been to my friend's room so I can't comment on that. As I don't pay for her care I don't know about value for money but I will say my friend is always
happy, definitely well-fed and generally content. She has also stayed safe during the pandemic so this home is doing something right.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your kind words in this review. I am glad you like it at Rochester Care Home it is so important to make a difference in our residents' lives.

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Review from K D (Daughter of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the manager enough. She is so loving, caring and empathetic and went out of her way to help move my mum from Hampshire to this absolutely fabulous care home. Since my mum has arrived she has flourished even though she does not want to be in this kind of situation. Her health has improved
remarkably. The carers are all so kind, helpful and caring. The menus for the residents are second to none and all of this is made possible by their excellent manager. I cannot praise them enough.

Reply from Irene Kinslow, Manager at Rochester Care Home

I am really pleased your friend is happy at Rochester Care Home. Thank you for your lovely review.

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Review from Rose A (Daughter of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Greeted with a smile on each visit, consistent in approach. The staff tend to be the same and so familiar with my mother and her needs. Also indicated staff must be content. Price-wise quite favourable compared with other homes.

Reply from Jamie Powell, Head Of Customer Relations at Rochester Care Home

Thank you for your kind words and for taking the time to leave a review. We are pleased to hear that you are always greeted with a smile and that your mother is cared for by the same faces.

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Review from David A (Son of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The welcoming attitude of the staff members has always seemed impressive despite all of the misery of Covid regulations. Thanks for keeping Mum in a happy place.

Reply from Jamie Powell, Head Of Customer Relations at Rochester Care Home

Thank you for your kind words David and we are so pleased that your mum is in a happy place.

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Review from June (Daughter of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On boxing day, my mum had a fall, hit her head and broke her wrist. The staff called an ambulance and made sure someone was with her until an ambulance arrived 4 hours later. They kept her calm and reassured her while she waited. The manager has arranged for me to have a covid test so that I can visit
her and reassure her as she recovers. I can't fault their care for her and I'm grateful for the professionalism of the manager and all of the staff.

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Review from S L (Grandson of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found staff upon arrival to be extremely nice, polite, and easy to approach. Upon my first visit to see my Nana, the ladies were very friendly.

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Review from M B (Daughter of Resident) published on 13 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I met the manager, I knew this home would be the one for our mum. The manager cares - she has passed her talents onto her team. My mum is enjoying being here. 10 out of 10.

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Review from Paul B (Nephew of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have visited our aunt 3 times since she has been moved into Rochester Care Home about 2 weeks ago. We feel that the manager and all the staff are caring, helpful and cheerful. The home is pleasant and bright with high standards of cleanliness and the residents seem relaxed.

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Review from Lyra B (Daughter of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in so well here and she smiles a lot and has made friends. The home is clean and she is well kept and always looks nice. Staff are approachable and really good with the more difficult ones. Staff always have a smile on their faces. Mum now joins in activities including gentle exercises,
she said she is happy what more can I say but thank you to all at this home.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Rochester Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Rochester Care Home is calculated as follows: ( (326 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 361 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rochester Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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