Rochester Care Home

Robert Bean Care Centre, Pattens Lane, Rochester ME1 2QT
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9.9 111 Reviews
  • Rochester Care Home, Rochester
Rochester Care Home has created a relaxed and homely environment for all residents.

The building is single-storey and purpose-built with four areas. Each area had 14 bedrooms around a lounge/diner. Residents are welcome to join in activities in any of the areas. There’s plenty of space to sit outside at Rochester – residents have a choice of gardens and courtyards to enjoy.

CQC has given Rochester a rating of ‘Good’ (March 2017).

There are 56 bedrooms at Rochester. Many of the bedrooms look out or have direct access to one of the gardens.

All rooms have en-suites or washbasins in the room. The rooms without an en-suite have accessible shower rooms and bathrooms nearby.

Each bedroom’s front door is a different colour, with a door knocker, which makes it more recognisable. Residents are encouraged to personalise their rooms.

Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence. They also give staff an important understanding of a resident’s personality, history and what’s important to them.

Trips out include the garden centre, and even the pub on occasion, if that’s what residents choose to do that day.

Animals are always really popular visitors at Rochester. As well as therapy dogs, they have larger four-legged friends in. On a sunny day, the garden is a great spot for residents to have an ice cream, followed by cuddles with a Shetland pony or a donkey!

Rochester has church visits every week and often have local schoolchildren coming into sing. A local consultant and his family come and volunteer.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £809 – £1435
  • Self-Funded Residential Dementia Care: £809 – £1435

These prices are only a guideline, please contact Rochester Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Irene Kinslow (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014
  • Number of floors: 1

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (56)

Visiting

  • Visitors welcome anytime

Parking

  • There is plenty of free parking on site

Rochester Care Home Reviews (111)

Total of 111, showing 101-111
9.9

Rochester Care Home has a Review Score of 9.9 (9.900) out of 10, based on 31 reviews in the last 2 years. Over all time Rochester Care Home has 111 reviews.

Overall Experience

  • 92
  • 19
  • 0
  • 0
  • 0

Date Published

111
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Review from Jay W (Son of Resident) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the whole team have been absolutely fantastic with my lovely Mum, who was recently diagnosed with Alziemers.
She loves all the staff, especially certain members of course, and they're always happy and open with us. Mum is quite "with it" most of the time, so she often helps the other
residents, with staff making sure all's OK. Mum has also been baking in the main kitchen and arranged flowers for reception and communal areas.
We can honestly say that Mum has utterly thrived since being here, and feels she has a group friends around. Her vocabulary has improved too.

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Review from B C (Son of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting my father staff make us welcome. Staff are very friendly, look after residents very well. The staff have a lot on their hands and cope very well. Credit to all the staff at Rochester Care Home.

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Review from W K (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in very quickly, her mobility and personal demeanour has improved enormously.

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Review from Lorraine J (Daughter of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rochester Care Home is a great home. They do a fantastic job looking after my mum, making it as homely as possible.

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Review from B P (Husband of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is that I couldn't ask for a better home for my wife.
The management and carers are excellent in their care for all the residents and my wife is very happy here but like sometimes do have their bad days. Then for a lift, the carers and entertainment visitors keep residents occupied.

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Review from Carolyn W (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is finding it very hard to settle in but staff have been very good with her and attending to her care needs. Her room is clean and airy. The staff and manager are very helpful and friendly and always make us feel welcome when we come and visit mum.

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Review from A M (Brother of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have always found staff very helpful and friendly.

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Review from Jane P (Friend of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was recently taken into the care home, suffering from Alzheimers. He was quite distressed and disorientated but within a week has settled really well, looking happy, content and much healthier. This is all due to the care and interactive support of the kind staff. The manageress goes out of
her way to make it a home from home.


Also helping the relatives and friends adapt to a sometimes upsetting time.

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Review from C W (Daughter of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care home enough. The staff are kind, caring and patient. The atmosphere is calm and welcoming and my mother is treated with respect and courtesy. The food is excellent with endless supplies of tea, coffee and juice. The rooms are clean and tidy with a keen eye for neatness.
All residents are valued and treated with dignity. There is lots of interaction with staff and much humour is heard around the home. My mother is so happy there and her health and wellbeing have improved since receiving the wonderful care from every member of staff.

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Review from Karen A (Daughter of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited the home for the first time to see my mother. She was looked very well and seemed very comfortable in her surroundings. She loves the entertainers that perform at the home from time to time. All the staff are caring and I was impressed with everyone I came into contact with. I feel relieved
that we were able to find my mother safe accommodation where she would be well cared for. Happy with the care home.

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Review from Shirley B (Friend of Resident) published on 21 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to say a big thank you to The Manager and the wonderful staff at Rochester Care Home.


My friend has had a lovely time enjoying his 90th Birthday with his family and friends enjoying sandwiches, cakes, sausages, sausage rolls and much more. A truly lovely day with so much effort and

kindness.


Thank you all for making it so special.


The Care at Rochester Care Home is exceptional at all times, no matter what time you visit. Every day residents, friends and family are made to feel special with such warmth and kindness.


Keep up this unique ambience.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Rochester Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Rochester Care Home is calculated as follows: ( (326 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 361 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rochester Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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