Rochester Care Home

Robert Bean Care Centre, Pattens Lane, Rochester ME1 2QT
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9.9 111 Reviews
  • Rochester Care Home, Rochester
Rochester Care Home has created a relaxed and homely environment for all residents.

The building is single-storey and purpose-built with four areas. Each area had 14 bedrooms around a lounge/diner. Residents are welcome to join in activities in any of the areas. There’s plenty of space to sit outside at Rochester – residents have a choice of gardens and courtyards to enjoy.

CQC has given Rochester a rating of ‘Good’ (March 2017).

There are 56 bedrooms at Rochester. Many of the bedrooms look out or have direct access to one of the gardens.

All rooms have en-suites or washbasins in the room. The rooms without an en-suite have accessible shower rooms and bathrooms nearby.

Each bedroom’s front door is a different colour, with a door knocker, which makes it more recognisable. Residents are encouraged to personalise their rooms.

Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence. They also give staff an important understanding of a resident’s personality, history and what’s important to them.

Trips out include the garden centre, and even the pub on occasion, if that’s what residents choose to do that day.

Animals are always really popular visitors at Rochester. As well as therapy dogs, they have larger four-legged friends in. On a sunny day, the garden is a great spot for residents to have an ice cream, followed by cuddles with a Shetland pony or a donkey!

Rochester has church visits every week and often have local schoolchildren coming into sing. A local consultant and his family come and volunteer.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £809 – £1435
  • Self-Funded Residential Dementia Care: £809 – £1435

These prices are only a guideline, please contact Rochester Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Irene Kinslow (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014
  • Number of floors: 1

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (56)

Visiting

  • Visitors welcome anytime

Parking

  • There is plenty of free parking on site

Rochester Care Home Reviews (111)

Total of 111, showing 21-40
9.9

Rochester Care Home has a Review Score of 9.9 (9.900) out of 10, based on 31 reviews in the last 2 years. Over all time Rochester Care Home has 111 reviews.

Overall Experience

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Date Published

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Review from R L (Niece of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit my auntie who has now been put on palliative care. From the moment we entered the reception, the staff were welcoming, friendly and very respectful. They do a wonderful job. You can see the residents are looked after here.
The room was cheerful, and clean and was made to feel homely.
The radio was on and the bed was placed facing the window so she could look outside. Sometimes it’s these little things that make a real difference to bring a little be of comfort in what is very sad circumstances.
This home is brilliant at organising activities for the residents to keep them occupied and entertained.
Keep up the good work and thank you for what you do for my auntie as well as all the other residents under your care.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for this lovely compliment, I will inform all the staff, it is so nice to give the team such a positive compliment, they do work so hard to achieve the best for our residents.
Thank you for taking the time for this wonderful feedback.

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Review from Sam K (Granddaughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has lived in this care home for 4 years & throughout all of this time, I have always felt that she has been well cared for & an array of fantastic activities to keep her engaged if she wanted. They know each resident really well & nothing has ever been too much trouble. All the staff here work
extremely hard & treated my nan with love, care, respect & time.
Nan sadly passed away this week aged 100 & the way the manager & her team have helped us all through everything was second to none & I can’t thank them all enough for making a difficult time just a little bit easier. These people here will always have a special place in my heart. If I had to name those who went above & beyond, the list would be very long! This care home is real & its staff genuinely care about their residents & families. It was emotionally overwhelming to see just how much they loved Nan but truly lovely also. It’s like an extension of my family here now with both residents & staff. Thank you.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your heart felt message. It has been a pleasure to know your nan and all your family! you gave Nan all the support she ever needed nothing was too much trouble! you supported other residents with activities and had time to have conversations with the other residents every time you came to visit our home.

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Review from Andree B (Daughter of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the end of November, I had a fall and broke my hip. I was in hospital for 2 weeks and whilst there, I had no concerns or worries about my mother as I knew you would take excellent care of her and keep her safe.
She became a permanent resident in June and since then, she is a lot happier, eating
well and enjoying all the activities.
Manty thanks to all the carers and management.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your lovely compliment! It is so nice that families can trust us with their loved ones especially if they can not visit due to unfortunate circumstances.

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Review from Carol B (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum passed away on 25th October aged 100 years old. She had lived at the home for three years. Everyone at the home treated her with respect and great kindness. During her last few days, she was kept comfortable and pain-free. We were able to stay with her all day and at night we were given armchairs,
pillows and blankets as well as food and endless cups of tea. As a family, we cannot praise the staff highly enough and I feel they all genuinely felt sad at Mum's passing.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your compliment. We all miss her, she was such character. It was so lovely to see all the support you gave Mum and us throughout her stay at Rochester Care Home.

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Review from Mary D (Daughter of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found our experience very positive. There is a warm and friendly atmosphere as soon as you enter the building. The building looks warm and inviting. Staff are very pleasant and welcoming. The rooms are laid out well and it's great that each person can make their room their own.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your compliment. We are pleased Mum settled in so well. I will pass on your compliment to the staff.

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Review from L C (Daughter-in-law of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be extremely helpful and caring around any issues with my mother-in-law. She seems happy in her own way and gets involved with most of the activities that go on.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your feedback. I will inform staff of this compliment.

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Review from Pauline M (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away on October 25th. I can't praise the staff enough. From the management down, all the staff were so caring to her and her family and organised her pain control. They stayed with her when we went home for a few hours, even in her last two or three days. Nothing was too much trouble;
keeping us supplied with food and drink and arranged for us to stay overnight with her. Her end-of-life care was given with gentle dignity, talking to her all the time. I will miss everyone at the home. Thank you all again.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for your lovely comments! We miss you guys. You are always welcome at Rochester - pop in and have a cuppa.
Mum is missed - she had such a character.

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Review from Zoe G (Daughter-in-law of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcomed with lovely smiles and smells fresh and spotless. Always offered a drink and biscuits.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you, Zoe, it's nice to make all relatives welcome.

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Review from Sarah F (Daughter of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been amazing in caring for my mother. Nothing has been too much trouble for them. We are made to feel so welcome every time we visit. They are one big family, and we feel part of that family. Being able to see photos of Mum on social media is fantastic, and she is always smiling.
Thanks to you all for what you do - and to the manager for looking out for my dad when he visits.

Reply from Irene Kinslow, Manager at Rochester Care Home

Hi Sarah, thank you for your compliment; we thrive as a team to ensure we give quality care. We are a brilliant team, and I am so proud.

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Review from G M (Friend of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff made you feel welcome when visiting a resident and very polite and so caring. Could not ask for anything better.

Reply from Irene Kinslow, Manager at Rochester Care Home

Good morning,
Thank you for your lovely compliment.
Kind regards,
Irene.

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Review from Denise R (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited Mam in the home, lovely place Mam is in. People are friendly, staff are very helpful and approachable. The manager is very helpful with questions we needed answers to.
Mam is very happy in the home, she joins in all activities and tells some good stories to the staff. Mam is safe, has 24/7
care and that gives me peace of mind that my mam is well cared for and looked after.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your comments, we are pleased Mum has settled and is happy with our service.

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Review from S C (Niece of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is such an anxiety when you choose a care facility for a loved one. We fell on our feet with Rochester Care Home. They really cared for my uncle. He was so happy. He had activity sessions and celebrated special occasions. The staff cared for him, danced and sang with him and were wonderful with us
too.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your lovely review. It is a difficult time for families to place their loved ones in a home. We are so pleased you were happy with our care home.

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Review from B S (Daughter-in-law of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From when my mother-in-law entered the home, the staff have treated her with respect and kindness. When we visited, prior to her moving in, she was introduced to the chef to see if she would like the food; she did! She has now been a resident for a few years and she loves the various entertainment and
fun things they do. She loves the staff and the friends she has made.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your lovely review of our home. It is a pleasure to have your mother-in-law in the home, she is such a character and she stimulates our other residents and staff.

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Review from J C (Daughter of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here in November 2022, loved the place as soon as I walked through the door. All staff are very friendly and helpful. It’s so good to know my mum is being kept safe. Thanks to all the staff you do an amazing job.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for taking the time to give us a lovely compliment.

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Review from P C (Son of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home, well kept, great staff very helpful, residents well looked after, clean, tidy and nice rooms for a bit of privacy if needed. Good facilities and various activities for residents, glad we got this home for my mum.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your compliment. We thrive to give the best quality care to all our residents. Our staff are amazing, we are very much a team.

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Review from Rosalyn D (Daughter-in-law of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my mother in laws 100th birthday this month and my husband and I would like to thank the staff for making it a very special day. From start to finish the residents joined in games and singing, were treated to a fantastic spread and enjoyed the festive atmosphere. The carers at Rochester treat
the residents with respect and support the families through difficult times. Thank you all.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for the lovely compliment, it was a lovely day had by all.

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Review from Tracy P (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rochester Care Home makes myself and other family members feel welcome, even when COVID is present and visiting suspended we have always been contacted via telephone with any updates on my mother.
Our mum speaks highly of the home and especially the staff and feels safe and happy living here.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for the time to write this lovely review.

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Review from Thomas D (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was 100 this month. The staff, led by the manager, gave her the most wonderful day. They went above and beyond and my family can't thank them enough for making an already special occasion, more special. We see and appreciate the care they give to all their residents, throughout the year, treating
them with dignity and respect. Thank you.

Reply from Irene Kinslow, Manager at Rochester Care Home

Hi Thomas,
It was a pleasure! We all enjoyed the day together, it was an amazing day had by all.

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Review from Deborah C (Grandson of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Family member celebrated her 100th Birthday. Care home went above and beyond to make her day special. The food and cakes were lovely. The staff were amazing, and it shows they really do care about the service users.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your compliment; it was such a pleasure to be with your Nan on such an important 100th birthday, and to have all her family around her made it that more special day!

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Review from Duncan T (Son of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank you for all the care and support you gave my mum while she was there with you!
Every time I came up to visit Mum all the staff were kind and very helpful, nothing was too much trouble.
When I've been there with Mum the staff were always bringing drinks around for residents and constantly
checking that they were drinking them as well!
Some would be doing exercises, some would be going for a haircut, there was always something going on which was nice to see!
I must also say how clean I always found the place which must be difficult with all that has to be done in the day!
You all showed the utmost respect, kindness and care to her during her final weeks of life.
It was comforting to know that Mum was very happy living there!
A big thank you to you all.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for this lovely compliment you gave the team at Rochester! It was a pleasure to look after Mum and thank you for the support you gave the home, much appreciated, take care.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Rochester Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Rochester Care Home is calculated as follows: ( (326 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 361 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rochester Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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