
This has saved his life and completely taken our worries away. I can not thank you all enough.Nicola B(Niece of Resident/Service User)



This has saved his life and completely taken our worries away. I can not thank you all enough.Nicola B(Niece of Resident/Service User)



Appleby House in Epsom, Surrey, is an 'Outstanding'-rated (April 2019), award-winning care home offering an innovative approach to older people's care, including dementia care.
Residents are supported to lead an independent, active and fulfilling life, with opportunities to enjoy hobbies and discover new interests. Art sessions have transformed the home and led to inspirational outcomes for residents – Appleby House even has its own art gallery and studio now.
The team...
Care Provided by Appleby House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Day Care
Facilities
- Close to Local shops
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge. There
are no additional fees for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Appleby House for full pricing details and T&Cs.
Contact Appleby House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Shona Bradbury(Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (27)
Appleby House Reviews (106)
Appleby House has a Review Score of 9.9 (9.921) out of 10, based on 19 reviews in the last 2 years.
Over all time Appleby House has 106 reviews.
Mum has since moved in and has a lovely room with her personal bits and pieces. The staff have been so kind and caring which has helped Mum to settle in quickly and is happy, enjoying the activities and socialising.
Thank you so much.
Our Mum has been a resident at Appleby House since October 2024 and has always received first rate care from the staff. She has experienced some issues in this time that the staff have always reported in a timely and caring way. We are delighted that Mum has and continues to receive first rate care.
This is the second time that my step mother has had to move into Appleby House due to my father being unable to care for her at the time. It was without hesitation that I wanted her to move back in again. The care and compassion shown by all the staff at this home is amazing. The management team lead by example and it is clear that all those working here have nothing but praise for how this home is run. As for the care, having had to over the years for various reasons attend a number of care homes, Appleby House is by far the best. The entire team clearly show they want to be there and look after the residents of the home, it would be hard to single out anyone, but praise has to be given to those I have seen most often doing a very hard job, Lenka, Kirsten and Zoe are absolutely amazing, but so are the rest of the team.
Appleby House is a warm and comforting place for my mum to live. All the staff are happy and welcoming from the moment you walk in. There is always something for the residents to do if they so wish. Or if they need a bit of quiet time they can get that too. It wasn't easy deciding whether to place my mum in a care home but I feel comforted knowing she is in a safe and happy environment.
Mum has been at Appleby House now for 2 months. The staff are always very welcoming when I arrive. It's a very clean environment. Mum is very happy living here. It gives me peace of mind she is being well looked after.
I can not express how wonderful Appleby is. My grandad has been a resident for 2 years now and it was the best decision we made. It's such a massive thing to trust other people to look after a loved one but any worry we had or doubts we were making the right decision went as soon as we walked through the door. The home is welcoming and there is an Instant sense of warmth and reassurance you get. Leaving my grandad there I know he is cared for with love and dignity, that everything is done to make sure he is ok, safe and happy. They go above and beyond, nothing is ever too much, the staff, keyworker and management are always happy to talk and are always around if ever they were needed. I talk about how lucky we are to have found a home like Appleby to anyone that will listen! The staff genuinely care, they really are angels sent from above, you can tell this is more than just a job to them and I can not thank them enough for caring for my grandad the way they do. I appreciate them all.
i hope you allow both positive and negative reviews as it happens mine is very positive, my heart broke on the day i abandoned my lovely lady to the care of Appleby House; i felt it was the ultimate betrayal of my loving, loyal wife. it turns out it was the best move i could have made in the circumstances, the staff have an enormously difficult job to do and ,overall, they manage it incredibly well. The management, headed by Shona and Lyn, are so approacable and open to new ideas, they work extremely long hours yet are always prepared to give one time. As many have already said, the Home has a cosy atmosphere and the staff are magnificant, the administration of medicine and medical affairs in general are tightly controlled and adhered to. there is a weekly programme of activitites a cruise ship might envy, and the Home keeps relatives aware of any changes to a residents' situation, that might arise.
My Mother was admitted to Appleby House after having spent a week in hospital having fractured her wrist. The hospital said she needed 24 hour care and could not go home without this amount of care. She had been living in her own home with Carer's coming in twice a day but this was proving to be inadequate so her fractured wrist proved to be the catalyst. I knew my Mother did not want to go into a home and it was a difficult and emotional decision to have to make. However, my Mother seems to have settled in happily to Appleby House now. There is so much going on, she has good food three times a day, companionship and stimulation. The staff are really kind and understanding and have been truly supportive to me as well as to my Mother. I couldn't ask for more. I feel that I can go in and visit at any time and spend quality time with her as her daughter rather than be constantly worrying about her safety and welfare when she was in her own home.
I had been concerned for my Nan's health and where she would end up as her dementia progressed but I have been given peace of mind with her moving to Appleby.
The staff are extremely friendly and helpful and ensure you leave in a positive spirit.
We chose Applebey house for the great reviews when we first visited, we found it very bright airy and very cheerful we found the staff very pleasant and attentive,caring and also willing to talk to us about our feelings.
we have attended some functions and I had a wonderful time seeing Mum singing and dancing and enjoying herself.Seeing Mum in a Home is not the easiest thing to take, but I do believe that her being in Applebey house will be the best care for her going forward. and I can move on knowing Mum is cared for in a place that will give her the best care and individual attention she requires..
My Mum moved to Appleby House Care Home in April 2025. She has Alzheimer's and Mixed Dementia. All of the care staff have been so welcoming, they are so friendly and helpful. The manager and Assistant Manager have been amazing. One of the really encouraging things for me is how long some of the team have worked there. Some have been there 20 years plus. I visit almost every day and so can see that the care home is very well managed. Mum isn't the most sociable of people, and so prefers to stay in her room, which is happily accommodated. It's very easy to see why this care home is rated outstanding.
He came in for respite and was in a very sad place.
When he had the opportunity to become a permanent resident we were so pleased he chose to stay.
He has gone from a frail 94 year old who was not eating, always in bed and did not communicate. To the smiling, chatty and laughing uncle we all knew.
This is a testament to the patience, knowledge, kindness and charisma of all who work with him.
This has saved his life and completely taken our worries away.
I can not thank you all enough.
My mum has been at Appleby House for 2 months now. From the moment we entered the door we felt the warmth of the care team as they all rallied around to make Mum and us feel comfortable and welcome. We are very happy with the care that mum receives and feel that mum is in a very safe environment where she can feel included. Mum participates in all the activities available and we, her children, also feel included and kept up to date of everything she does. Thank you to all the team for looking after our Mum xx
My elderly relative has been in Appleby for approximately 2years and as we live in the opposite end of the country it's difficult to get to see her so we rely on the staff to look after her. She's obviously very happy as we have tried to get her to move down to Devon where she would be able to have more visitors and we would be able to do more for her, but she refuses to move. The staff and management are so helpful whenever we contact them for help they just make our request possible. On her 100th birthday the staff arranged a wonderful party for which she and us really enjoyed. They also arranged for her to visit the Natural History Museum which is something she wanted to do, although she backed out at the last minute and everyone was disappointed. Time is given to listen to her and they try to give her what she wants. Also we are kept informed by management on her needs.
She had her 100th birthday and the home gave a lovely party.
The managers and staff are very friendly and approachable they have helped and advised us when needed. They know each residents little ways , which shows they care.
There is always some activity for the residents to participate .
In the entrance hall there is always some new colourful art work to greet you.
We know aunty is well cared for and safe which is really important as we live some distance away .
Thanks you to all the staff at Appleby House
Our Mom has been at Appleby House for 2 months and all the staff have been so kind and caring to her, answering any questions we have. We were all worried about our Mom not settling, and at first she was asking to come home, but after the first month she has not asked to come home and seems to have accepted being there. We feel this is due to how caring everyone is, not only the individual carers but all the management and staff. Appleby has a homely feel and is kept very clean with lots of colourful artwork on the walls. Our mum looks forward to meal times and the chef has even made special spicy foods for her which she enjoys. They have an excellent daily activities programme and it is reassuring to us that Mum joins in most of them , and the staff will come and find her and encourage her to join and ensure she is included. Based on the first 2 months we feel that our mum is in a safe and very caring environment and thank the staff for all their support.
Care UK do a fantastic job of looking after my Father who is very happy in Appleby House. All the staff are great and always have time for a chat with both my Father and myself despite often being under pressure and working in some trying circumstances sometimes! Most of them can make an excellent cup of coffee too!
Since my sister has been a resident at Appleby House she has not been happier. The management & staff go above the normal to make her & all us relatives feel so welcome & at ease when we visit. The food & facility are amazing & nothing is to much trouble. As a family it is the best thing we ever done for her. As the management & staff really care about her & her family too.. Wouldn't want her to be anywhere else to be totally honest.
Wellbeing at Appleby is every bit as important as physical health, I love logging in to the app and seeing yet another picture of my aunt smiling (and sometimes dancing) while she is in the art room or the allotment or in with the toddler's play session, or just having a chat and a cuppa. Visiting in person is lovely too, I am met with smiles and warmth, it is a very happy place to be and is the perfect fit for my aunt.
The home is welcoming, friendly and always has activities going on. As a family we have been made to feel part of the place and we don't just go to see Dad - we go to see the staff too!
Really is a home-from-home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 April 2019Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Appleby House.
Accreditations
There are no accreditations posted yet for Appleby House.
Meet the Team (1)

I haven’t been at Appleby House long – I joined as home manager in early 2014 – but I’m completely committed to meeting the challenge of making this home the care home of choice for people in the Epsom area. I want us to have full occupancy and a waiting list!
As home manager I’m passionate about providing the best possible care to residents to enhance their lives. I love involving residents and my team in how things are run. I believe my role is to lead by example to create a good culture at Appleby House. That can come down to things like how I speak to people, being smiling and positive and being a good team player. It’s my job to motivate staff and promote their development through training and supervision. I thrive on working with my team to bring about change – stretching them and seeing positive change happen.
I have to say that the best part of the day for me is walking around the home talking to residents and staff. We always have a good laugh and it’s the time when I get the inspiration to make any changes that are needed. But what I don’t need to change at Appleby House is the terrific atmosphere: it’s really friendly and welcoming, and new people visiting us are always really struck by that. We also offer a huge range of quality care services – particularly around dementia care – and this sets us apart from our competitors too.
I’ve lots of plans for Appleby House over the coming months, including increasing the social activities for residents, improving the dining experience for them and sprucing up the home. There’s lots to do but I’ve a great team, so I’m confident we can make it happen.
Frequently Asked Questions about Appleby House
What types of Care is Appleby House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Appleby House have?
There are 75 Single Rooms.
What are the Facilities & Services at Appleby House?
Close to Local shops, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Appleby House to the centre of Epsom?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Appleby House to verify any information. View our terms and conditions. Appleby House has an Enhanced Service -more info.