Appleby House

Longmead Road, Epsom KT19 9RX
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9.9 97 Reviews
  • Appleby House, Epsom
Appleby House in Epsom, Surrey, is an 'Outstanding'-rated (April 2019), award-winning care home offering an innovative approach to older people's care, including dementia care.

Residents are supported to lead an independent, active and fulfilling life, with opportunities to enjoy hobbies and discover new interests. Art sessions have transformed the home and led to inspirational outcomes for residents – Appleby House even has its own art gallery and studio now.

The team strives to enhance the home in every way for residents. The traditional hair salon now has a nail bar and barber area, and an ice cream parlour was added to improve residents’ nutrition. Residents are encouraged to express their views and wishes, and individuality is celebrated.

They proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

Appleby House is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Close to Local shops
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1789
  • Self-Funded Residential Dementia Care: from £1879
  • RESPITE Self-Funded Residential Care: from £1789
  • RESPITE Self-Funded Residential Dementia Care: from £1879

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge. There
are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Appleby House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Shona Bradbury (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (27)

Appleby House Reviews (97)

9.9

Appleby House has a Review Score of 9.9 (9.914) out of 10, based on 19 reviews in the last 2 years.
Over all time Appleby House has 97 reviews.

Overall Experience
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Date Published
  • 97
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  • 19
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Reviewer Connection to Appleby House
  • 44
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Total of 97, showing 41-60
Review from Ann M (Wife of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband went into Appleby House in June this year, and he is very happy
and contented. All the staff are absolutely brilliant, they are caring, kind, respectful, and
treat all residents with dignity. Also, keep the families well informed as to how their loved ones are doing. It's a hard decision
to make when your loved ones go into care, but we certainly made the right choice by choosing Appleby House, my husband is safe, well, and happy.
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Review from Keith W (Son of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
There's always a warm welcome from the staff, who are also keen to assist with any queries. All the residents appear well cared for and the staff genuinely caring and conscientious in their duties. The premises are well maintained and clean. Personal items like pictures can be displayed in residents'
rooms, helping to make them feel more at home.
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Review from Helen C (Daughter of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our beloved mother suffered a traumatic experience at another care home, resulting in her hospitalisation for over a month for an injury of a broken hip. The family's confidence, trust, and faith had been shattered, doubting if we could ever find a home of care. Eventually, we found Appleby House and
its outstanding team, who understood that although our mother has dementia, she is still very human and is to be treated with dignity and respect. The compassion, professionalism, collaboration with the Appleby House management team, especially the Deputy Manager and Home Manager have enabled the family to rebuild trust that there are homes of care. Our mother is thriving at Appleby House, thanks to the outstanding team in the 'Da Vinci' suite who always exude positivity, friendliness, and teamwork, and who know and understand our mother. We cannot thank Appleby House enough for their outstanding care and we celebrate being part of the Appleby House family.
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Review from Karen D (Daughter of Resident) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are welcoming, kind and understanding. My mother is very happy here.
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Review from Ruth D (Daughter of Resident) published on 13 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Making the decision to get Mum into residential care during the Covid 19 pandemic was one of the hardest experiences I’ve had. The Deputy Manager at Appleby House however was so supportive, understanding, patient(!) and professional, that the process was straightforward and had a very positive outcome.
Over 2 months in, Mum is settled and well cared for. She is dressed beautifully, washed with hair styled. Her room is light, airy, and clean. Every time I call the staff are all up to date with Mum’s current state and achievements. My call is always answered promptly and booking appointments to visit in line with Covid restrictions is very efficient.
The facilities at Appleby House are exceptional. The Art Room provides my Mum with a chance to create pictures, something she has not done in years. I’m so looking forward to the safe easing of restrictions and being able to take my children to visit Mum. They’re busting to see her, the residential cat, and guinea pigs!
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Review from J T (Niece of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has only been in Appleby House for three weeks and there is already a positive change in her appearance and wellbeing. The home has a welcoming, calm and happy atmosphere and the staff are very caring, supportive and attentive. I have every confidence that my aunt will continue to be well cared
for.
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Review from M K (Daughter of Resident) published on 18 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always feel welcome and know that my mum is well-cared for and treated with kindness and respect. There is a wide range of activities which my mum is encouraged to join in with. The staff are always willing to help and given information.
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Review from E M (Daughter-in-law of Resident) published on 8 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Professional and caring staff who pay personal attention to each resident. I was highly impressed by the number, variety and frequency of activities with the residents to keep them entertained and stimulated. Incredible staff, nothing appears to be too much trouble for them in ensuring the wellbeing
and happiness of the people whom they care. I also appreciate that family members and visitors are made to feel so welcome and at home (and not like intruders when visiting)
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Review from E F (Sister-in-law of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are extremely friendly and helpful.


I feel nothing is a problem for them and they always keep us informed of any changes.


They go above and beyond care especially for special occasions.


They keep everything current to what time of year it is and even on a personal basis too.

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Review from P R (Daughter of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having used other care homes before, I am so happy Mum is at Appleby House. She is happy, well cared for and safe. The staff and management are excellent and treat Mum as an individual and care for her unique/individual needs. I would strongly recommend Appleby House.
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Review from S R (Daughter of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really happy with the home. My mum is well cared for and feels safe. The staff make an effort to keep facilities and residents clean and well kempt. They are also very welcoming to visitors which means people feel comfortable visiting.
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Review from Pat S (Friend of Resident) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Appleby House is just like home, warm, caring with such wonderful staff. I always enjoy visiting and leave knowing that the care and support is top class. I often take my small dog along and it always seems to cheer the residents, it's wonderful that I'm allowed to take her along to visit. The art,
crafts and different social times are lovely to join in and see the residents enjoying these times too.
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Review from Rob H (Son-in-law of Resident) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law spent a respite week in Appleby House. From quite a solitary, isolating individual, she was content and comfortable with her short stay, this is a testament to the wonderful ambience Appleby House has.
The communal rooms are bright and stimulating and the staff despite their job challenges,
are extremely compassionate and understanding to individual needs. A superbly well-run establishment that ticks all the correct boxes.
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Review from Patsy H (Daughter of Resident) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed at Appleby House for a respite week, she wasn't sure at first because she has lived on her own for the past 32 years. But came out smiling and full of stories of her stay, enjoying the meals also the ice cream parlour being her favourite, The staff at Appleby House were so kind, caring
and compassionate to her and she shared some lovely conversations with them.
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Review from Byron A (Husband of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so pleased by the way the staff welcomed my wife and managed the problems she presented. They have a wonderful ability to calm her in her moods. The brightness of the staff and the decor enliven my wife and the varied activities are excellent and occupy her.
My initial contact with Appleby House
was encouraging and I at once felt the calmness.
My visits have always been pleasant and on my wife's birthday, a room was given to us for a private party where we had some 20 guests.
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Review from G G (Wife of Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The majority of staff I observe during ten hours of visits had commendable rapport with guests, often anticipating their wants/needs with alacrity and good humour. Even the most mentally/physically challenged were enabled to participate in group activity if they wished. The standard of hygiene in public/private
areas was excellent. Fruit and liquid refreshments were to hand. Guests were treated with respect and dignity. Overall a comfortable, stimulating and happy environment.
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Review from Andrew S (Son of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is very happy at Appleby House and so are myself and my 2 sisters at this given time. Staff very nice and helpful.
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Review from Paula C (Daughter-in-law of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has moved into Appleby House. The staff are fantastic and made her very welcome, they reassured us 100%. Nothing is too much when we visit. They may you feel like you're at home - we are overwhelmed by the kindness and great passion.
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Review from T T (Sister-in-law of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are kind, very inclusive of residents.
Always happy to help, reassure, answer any questions.
The home is always clean, welcoming, whenever you arrive.
Beautiful cakes made every day.
Great activities. A very cheerful atmosphere.
Non-restrictive areas to walk and explore, artwork displays
and crafts.
The manager is so helpful. Also, the lady on my sister in law's section is brilliant.
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Review from Denise G (Relative of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff. Beautiful home furniture and decorations excellent. Fantastic activities.
Staff very caring, dedicated and experienced. Management also excellent.
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Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for Appleby House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.914 for Appleby House is calculated as follows: ( (205 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 222 Ratings = 4.914
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Appleby House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (117)

Meet the Team (1)

Shona

Shona Bradbury

Job Title: Home Manager Joined: 2014

I haven’t been at Appleby House long – I joined as home manager in early 2014 – but I’m completely committed to meeting the challenge of making this home the care home of choice for people in the Epsom area. I want us to have full occupancy and a waiting list!


As home manager I’m passionate about providing the best possible care to residents to enhance their lives. I love involving residents and my team in how things are run. I believe my role is to lead by example to create a good culture at Appleby House. That can come down to things like how I speak to people, being smiling and positive and being a good team player. It’s my job to motivate staff and promote their development through training and supervision. I thrive on working with my team to bring about change – stretching them and seeing positive change happen.


I have to say that the best part of the day for me is walking around the home talking to residents and staff. We always have a good laugh and it’s the time when I get the inspiration to make any changes that are needed. But what I don’t need to change at Appleby House is the terrific atmosphere: it’s really friendly and welcoming, and new people visiting us are always really struck by that. We also offer a huge range of quality care services – particularly around dementia care – and this sets us apart from our competitors too.


I’ve lots of plans for Appleby House over the coming months, including increasing the social activities for residents, improving the dining experience for them and sprucing up the home. There’s lots to do but I’ve a great team, so I’m confident we can make it happen.

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