Appleby House

Longmead Road, Epsom KT19 9RX
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9.9 97 Reviews
  • Appleby House, Epsom
Appleby House in Epsom, Surrey, is an 'Outstanding'-rated (April 2019), award-winning care home offering an innovative approach to older people's care, including dementia care.

Residents are supported to lead an independent, active and fulfilling life, with opportunities to enjoy hobbies and discover new interests. Art sessions have transformed the home and led to inspirational outcomes for residents – Appleby House even has its own art gallery and studio now.

The team strives to enhance the home in every way for residents. The traditional hair salon now has a nail bar and barber area, and an ice cream parlour was added to improve residents’ nutrition. Residents are encouraged to express their views and wishes, and individuality is celebrated.

They proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

Appleby House is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Close to Local shops
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1789
  • Self-Funded Residential Dementia Care: from £1879
  • RESPITE Self-Funded Residential Care: from £1789
  • RESPITE Self-Funded Residential Dementia Care: from £1879

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge. There
are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Appleby House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Shona Bradbury (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (27)

Appleby House Reviews (97)

9.9

Appleby House has a Review Score of 9.9 (9.914) out of 10, based on 19 reviews in the last 2 years.
Over all time Appleby House has 97 reviews.

Overall Experience
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Date Published
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  • 19
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Reviewer Connection to Appleby House
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Total of 97, showing 61-80
Review from Louise C (Niece of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely bright, happy and clean care home, staff are very friendly and you can visit any time without an appointment. There are a lot of things that the residents can do from art, yoga and dancing etc I'm very happy for my relative to reside here.
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Review from David A (Son of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very concerned about moving mum from the home environment she knew to residential dementia care. However, the move has gone more smoothly than we could ever have hoped for. Mum settled in within 24 hours and is very happy at Appleby House. It is a fun place, with lots of activities, clean and
a great team. I enjoy visiting mum there.
A real relief for everyone.
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Review from Anna G (Daughter of Resident) published on 29 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has never been happier. The staff take such care. The change in her is remarkable. The atmosphere in Appleby is brilliant, it truly is a "home" for everyone, including visitors. I have no worries regarding Mum as I know she is safe and well cared for.
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Review from Phillip D (Son of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father stayed at Appleby House for 2 weeks respite. During his time there we found the staff delightful and friendly, extremely caring and thoughtful. The facilities are very good and the en-suite rooms clean and bright. There are numerous activities to join in with and we wouldn't hesitate to
recommend.
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Review from A J B (Sister of Resident) published on 19 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is (in her words) much happier in Appleby House.
My staff are all very caring and happy and know all residents by first name.
One young man there is just delightful and my sister loves him. The manager and deputy manager are so helpful and made a traumatic time (for me) go as easy as possible.
I
am so pleased to have chosen Appleby House for my sister to live in.
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Review from Cathy S (Daughter of Resident) published on 4 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home for our mum. The staff are friendly, warm and caring. Nothing is too much for them toward the residents and their families.
Appleby is always clean in all areas. Mum's room is always immaculately clean and tidy and always smells lovely. It has taken some time for mum to adapt to her new
surroundings but the staff are fabulous in encouraging her to maintain her independence.
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Review from J S (Daughter of Resident) published on 29 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home was chosen by our family for our mum because it has a homely feel and the really genuine caring people who work there.
Everyone who we meet there is friendly and nothing is too much for them to help you with!
The management has been wonderful helping us through the decision making for
mum's future and care. We have found a caring, fun loving and comfortable home for mum.
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Review from Sheelagh B (Partner of Resident) published on 13 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has stayed in Appleby House several times for respite care in the last two years. He is always happy there and enjoys the entertainment and activities on offer. All of the staff are kind and caring and the manager and her deputy are both excellent and always willing to discuss any changes
needed from the previous stay. I have every confidence that my partner will be well cared for and will benefit from the situation so necessary for an Alzheimer's sufferer.
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Review from Karen F (Daughter of Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Words cannot express my gratefulness as I don't have to worry about my mum, she is very happy, and so well cared for.
The staff are all great and understanding to both me and my mum.
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Review from Stella R (Daughter of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home, welcoming, efficient and caring. The staff are prepared to go an 'extra mile' to look after my parents. For example, they shared a special Valentine's Day meal together with a red rose and photos.
I looked extensively at care homes in the area before choosing Appleby and have
no regrets. Superb management team, carers, cleaners, handymen - everyone really. Thank you.
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Review from S R (Daughter of Resident) published on 27 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The thought of putting my Dad in a care home was extremely distressing even though he could no longer live at home. I found all the staff friendly, kind and understanding. The home is bright, colourful and cheerful and we always have a lovely welcome tea, coffee and cake in one of the many lounges.
There
are always activities for the residents to do to keep them stimulated and busy.
Artwork with the local school is beautiful, lots of musical activities, may go to the carvery into Epsom, or just to local tourist attractions in their own transport.
Dad's room is always clean and fresh-smelling.
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Review from Vincent E (Son of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and kind, and helpful to stimulate my father as he suffers from dementia.
Any requests that I make, there is never a problem for them to solve it.
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Review from Anne D (Daughter of Resident) published on 14 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Words cannot express how happy I am with the care, support and kindness that both my mother and I have received from the staff and residents at Appleby. The atmosphere is warm, friendly and inviting where residents are treated with the utmost respect and dignity. I now have peace of mind with the knowledge
that my mother is receiving excellent care and encouragement to engage in the many activities that Appleby has to offer. If I ever reach the stage of being in need of a care home - then Appleby would be my home of choice.
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Review from Graham J (Son of Resident) published on 31 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Appleby House provides a comfortable, friendly environment for residents. Staff are always friendly and welcoming and the accommodation always warm and clean. My mother has on several occasions told me that she is well fed and enjoys the food.
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Review from Linda T (Daughter of Resident) published on 31 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Appleby in October and I was very worried, but after a week or so I was much more relaxed. The care and activities are first class. The food is very good, with plenty of it. The staff are very pleasant and everywhere is very clean. First rate.
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Review from Julie A (Daughter of Resident) published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The transition of moving my 95 year old mum from her 1 bedroom flat into Appleby House, Epsom was effortless. It is the most happiest place and all the staff are so welcoming and friendly. Nothing is too much trouble and the environment is fantastic with plenty of activities and entertainment to stimulate
her mind.
To see the smile on my mums face is a joy as she is so well looked after and I haven't seen her eat so much for a long time. Her general well-being and morale is so improved.
Thank you Care UK.
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Review from Hazel L (Daughter of Resident) published on 16 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Appleby House goes from strength to strength. The fact that they have been nominated for awards in dementia care, for both the manager and the home, reflect the happy atmosphere and good conditions apparent in the home. My mother is very comfortable and content and I am secure in the knowledge she is
well cared for.
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Review from HJE (Husband of Resident) published on 14 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I wish to thank Appleby House staff and management for the care and support they gave to my wife so much so that she is able to leave the care home and came home permanently.
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Review from Stuart P (Grandson of Resident) published on 7 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first went to visit my grandmother at Appleby House I admit I was rather apprehensive. Within minutes after being greeted by the extremely friendly and caring staff I felt completely at ease that my grandmother who is suffering from dementia is in the best place possible. Since moving in my grandmother
is much less anxious and spends a lot less time upset. She engages with the daily activities and enjoys the coffee trips and mystery bus tour. Having eaten a meal at Appleby House myself I feel the food is of an excellent standard offering multiple choice to the residents. I feel so happy knowing my grandma is in a place that truly cares about her and treats her with dignity and cannot reiterate enough how lovely all the staff are.
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Review from A S (Daughter-in-law of Resident) published on 24 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so impressed with the care my mother-in-law is receiving. It's so clear that she is well looked after. She was very anxious and lonely in her own home following her husband's death earlier this year. It's really good to see her looking much more relaxed, smiling and chatting since she has been admitted
to the home. Mum-in-law has Alzheimer's disease which brings its own challenges. It's very encouraging that the staff at Appleby House are able to treat her as a person, to see beyond the illness. I'm really pleased and very much relieved that she is now receiving the care she so obviously needs. Thank you.
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Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for Appleby House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.914 for Appleby House is calculated as follows: ( (205 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 222 Ratings = 4.914
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Appleby House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (117)

Meet the Team (1)

Shona

Shona Bradbury

Job Title: Home Manager Joined: 2014

I haven’t been at Appleby House long – I joined as home manager in early 2014 – but I’m completely committed to meeting the challenge of making this home the care home of choice for people in the Epsom area. I want us to have full occupancy and a waiting list!


As home manager I’m passionate about providing the best possible care to residents to enhance their lives. I love involving residents and my team in how things are run. I believe my role is to lead by example to create a good culture at Appleby House. That can come down to things like how I speak to people, being smiling and positive and being a good team player. It’s my job to motivate staff and promote their development through training and supervision. I thrive on working with my team to bring about change – stretching them and seeing positive change happen.


I have to say that the best part of the day for me is walking around the home talking to residents and staff. We always have a good laugh and it’s the time when I get the inspiration to make any changes that are needed. But what I don’t need to change at Appleby House is the terrific atmosphere: it’s really friendly and welcoming, and new people visiting us are always really struck by that. We also offer a huge range of quality care services – particularly around dementia care – and this sets us apart from our competitors too.


I’ve lots of plans for Appleby House over the coming months, including increasing the social activities for residents, improving the dining experience for them and sprucing up the home. There’s lots to do but I’ve a great team, so I’m confident we can make it happen.

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