
This has saved his life and completely taken our worries away. I can not thank you all enough.Nicola B(Niece of Resident/Service User)



This has saved his life and completely taken our worries away. I can not thank you all enough.Nicola B(Niece of Resident/Service User)



Appleby House in Epsom, Surrey, is an 'Outstanding'-rated (April 2019), award-winning care home offering an innovative approach to older people's care, including dementia care.
Residents are supported to lead an independent, active and fulfilling life, with opportunities to enjoy hobbies and discover new interests. Art sessions have transformed the home and led to inspirational outcomes for residents – Appleby House even has its own art gallery and studio now.
The team...
Care Provided by Appleby House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Day Care
Facilities
- Close to Local shops
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge. There
are no additional fees for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Appleby House for full pricing details and T&Cs.
Contact Appleby House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Shona Bradbury(Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (27)
Appleby House Reviews (106)
Appleby House has a Review Score of 9.9 (9.921) out of 10, based on 19 reviews in the last 2 years.
Over all time Appleby House has 106 reviews.
Appleby House is just like home, warm, caring with such wonderful staff. I always enjoy visiting and leave knowing that the care and support is top class. I often take my small dog along and it always seems to cheer the residents, it's wonderful that I'm allowed to take her along to visit. The art, crafts and different social times are lovely to join in and see the residents enjoying these times too.
The communal rooms are bright and stimulating and the staff despite their job challenges, are extremely compassionate and understanding to individual needs. A superbly well-run establishment that ticks all the correct boxes.
My mother stayed at Appleby House for a respite week, she wasn't sure at first because she has lived on her own for the past 32 years. But came out smiling and full of stories of her stay, enjoying the meals also the ice cream parlour being her favourite, The staff at Appleby House were so kind, caring and compassionate to her and she shared some lovely conversations with them.
My initial contact with Appleby House was encouraging and I at once felt the calmness.
My visits have always been pleasant and on my wife's birthday, a room was given to us for a private party where we had some 20 guests.
The majority of staff I observe during ten hours of visits had commendable rapport with guests, often anticipating their wants/needs with alacrity and good humour. Even the most mentally/physically challenged were enabled to participate in group activity if they wished. The standard of hygiene in public/private areas was excellent. Fruit and liquid refreshments were to hand. Guests were treated with respect and dignity. Overall a comfortable, stimulating and happy environment.
My father is very happy at Appleby House and so are myself and my 2 sisters at this given time. Staff very nice and helpful.
My mother-in-law has moved into Appleby House. The staff are fantastic and made her very welcome, they reassured us 100%. Nothing is too much when we visit. They may you feel like you're at home - we are overwhelmed by the kindness and great passion.
Always happy to help, reassure, answer any questions.
The home is always clean, welcoming, whenever you arrive.
Beautiful cakes made every day.
Great activities. A very cheerful atmosphere.
Non-restrictive areas to walk and explore, artwork displays and crafts.
The manager is so helpful. Also, the lady on my sister in law's section is brilliant.
Staff very caring, dedicated and experienced. Management also excellent.
Extremely bright, happy and clean care home, staff are very friendly and you can visit any time without an appointment. There are a lot of things that the residents can do from art, yoga and dancing etc I'm very happy for my relative to reside here.
A real relief for everyone.
My mother has never been happier. The staff take such care. The change in her is remarkable. The atmosphere in Appleby is brilliant, it truly is a "home" for everyone, including visitors. I have no worries regarding Mum as I know she is safe and well cared for.
My father stayed at Appleby House for 2 weeks respite. During his time there we found the staff delightful and friendly, extremely caring and thoughtful. The facilities are very good and the en-suite rooms clean and bright. There are numerous activities to join in with and we wouldn't hesitate to recommend.
My staff are all very caring and happy and know all residents by first name.
One young man there is just delightful and my sister loves him. The manager and deputy manager are so helpful and made a traumatic time (for me) go as easy as possible.
I am so pleased to have chosen Appleby House for my sister to live in.
Appleby is always clean in all areas. Mum's room is always immaculately clean and tidy and always smells lovely. It has taken some time for mum to adapt to her new surroundings but the staff are fabulous in encouraging her to maintain her independence.
Everyone who we meet there is friendly and nothing is too much for them to help you with!
The management has been wonderful helping us through the decision making for mum's future and care. We have found a caring, fun loving and comfortable home for mum.
My partner has stayed in Appleby House several times for respite care in the last two years. He is always happy there and enjoys the entertainment and activities on offer. All of the staff are kind and caring and the manager and her deputy are both excellent and always willing to discuss any changes needed from the previous stay. I have every confidence that my partner will be well cared for and will benefit from the situation so necessary for an Alzheimer's sufferer.
The staff are all great and understanding to both me and my mum.
I looked extensively at care homes in the area before choosing Appleby and have no regrets. Superb management team, carers, cleaners, handymen - everyone really. Thank you.
There are always activities for the residents to do to keep them stimulated and busy.
Artwork with the local school is beautiful, lots of musical activities, may go to the carvery into Epsom, or just to local tourist attractions in their own transport.
Dad's room is always clean and fresh-smelling.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 April 2019Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Appleby House.
Accreditations
There are no accreditations posted yet for Appleby House.
Meet the Team (1)

I haven’t been at Appleby House long – I joined as home manager in early 2014 – but I’m completely committed to meeting the challenge of making this home the care home of choice for people in the Epsom area. I want us to have full occupancy and a waiting list!
As home manager I’m passionate about providing the best possible care to residents to enhance their lives. I love involving residents and my team in how things are run. I believe my role is to lead by example to create a good culture at Appleby House. That can come down to things like how I speak to people, being smiling and positive and being a good team player. It’s my job to motivate staff and promote their development through training and supervision. I thrive on working with my team to bring about change – stretching them and seeing positive change happen.
I have to say that the best part of the day for me is walking around the home talking to residents and staff. We always have a good laugh and it’s the time when I get the inspiration to make any changes that are needed. But what I don’t need to change at Appleby House is the terrific atmosphere: it’s really friendly and welcoming, and new people visiting us are always really struck by that. We also offer a huge range of quality care services – particularly around dementia care – and this sets us apart from our competitors too.
I’ve lots of plans for Appleby House over the coming months, including increasing the social activities for residents, improving the dining experience for them and sprucing up the home. There’s lots to do but I’ve a great team, so I’m confident we can make it happen.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Appleby House to verify any information. View our terms and conditions. Appleby House has an Enhanced Service -more info.