
This has saved his life and completely taken our worries away. I can not thank you all enough.Nicola B(Niece of Resident/Service User)



This has saved his life and completely taken our worries away. I can not thank you all enough.Nicola B(Niece of Resident/Service User)



Appleby House in Epsom, Surrey, is an 'Outstanding'-rated (April 2019), award-winning care home offering an innovative approach to older people's care, including dementia care.
Residents are supported to lead an independent, active and fulfilling life, with opportunities to enjoy hobbies and discover new interests. Art sessions have transformed the home and led to inspirational outcomes for residents – Appleby House even has its own art gallery and studio now.
The team...
Care Provided by Appleby House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Day Care
Facilities
- Close to Local shops
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge. There
are no additional fees for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Appleby House for full pricing details and T&Cs.
Contact Appleby House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Shona Bradbury(Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (27)
Appleby House Reviews (106)
Appleby House has a Review Score of 9.9 (9.921) out of 10, based on 19 reviews in the last 2 years.
Over all time Appleby House has 106 reviews.
Such a lovely environment and fantastically caring staff. My mother is a temporary resident for 6 weeks respite care, but nothing is too much trouble for the staff. The facilities are top-notch too with a lovely bedroom and the common areas are just the right size. It is a large residential home, but the way it is organised into separate units stops the size being overwhelming. Mum is treated with dignity at all times and kept engaged with many activities. All in all I wouldn't hesitate in recommending Appleby House to anyone.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team
Appleby House is a wonderful care home, knowing that my dad is in a safe environment has taken the worry out of our lives. The staff are always very friendly and the support and care my dad is given is exceptional. A big thanks to all the staff!
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
The staff at Appleby House have been amazing to my mum. Engaging her in various activities and making her feel cared for and welcome. One member of staff has taken her various times to her church coffee morning allowing my mum to reconnect with friends. Her general overall health and well-being have improved since being there.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks, the Care UK team
Appleby House is the most amazing place. My mum just arrived for respite care (I hope and pray she can stay there). She has settled so well and it is such a caring and happy environment. I have visited a number of care homes and Appleby is by far the very best I have encountered. All the carers go out of their way to make all the residents feel happy and reassured. It is an extremely encouraging and supportive environment and the care that I have witnessed being given to each and every resident is unbelievable. One staff member is absolutely fantastic and efficient; her and the carers wanted to know about Mum's life history which is so important and they take the time to listen. I understand that Appleby has received an 'outstanding' report and I can understand why. Nothing is too much trouble. My mum is being encouraged to take part in all the activities and the carers are so incredibly caring and kind to her. I cannot recommend Appleby House highly enough. What a fantastic place! Thank you.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks, the Care UK team.
Exceptional care for my mother. All staff work together with the residents to create a very friendly and caring environment, including visitors. It is a very clean and cheerful home with plenty of activities and stimulation. Her room is always immaculate and cosy. Well done to all at Appleby House!
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team.
Appleby House staff have been my saviour and given me my life back. My wonderful father diagnosed with mixed dementia had a rapid decline after two stays in hospital, I was very reluctant to put him in a home, but realised the decision was out of my hands, I needed him safe. And safe, loved and cared for he is. The staff are totally amazing with Dad, watching him constantly, and making sure he is comfortable, clean, feed and hydrated. Slowly introducing him to activities.. they check he doesn’t have UTI’s as he has a catheter, sort out all his medical needs which takes away the pressure from myself. Appleby is his new home and when he is lucid through his confusion he knows and feels safe and happy. I know he also loves the staff, especially flirting with the women . He has a sparkle again and that’s lovely to see.. Thank you everyone at Appleby
I can't thank the staff for the care they have given to my mum since her arrival in 2023. All staff are very friendly and welcoming. Mum has been through a difficult time and Mum's carers have really got her back on track right down to organising her hospital appointments, which the previous home had failed to do. If I could give my own and my mum's experience at Appleby more than a 10/10 I would! Highly recommended.
Since my mum's admission to Appleby House Care Home she has thrived, especially in her appearance and apart from her behaviour associated with her dementia and not understanding why she is there, she seems quite happy. Her room is currently en-suite and is well maintained. I think the home should invest in proper drinks machines though as the choice of drinks for residents and their visitors is basic and old fashioned.
The immaculate care the workers have given my father has been amazing. It has made the transition into the home so comfortable for him, which is something our family will be forever grateful for. Many thanks.
The staff are professional, approachable, friendly and supportive with both residents and their wider families. Everyone is treated with kindness and compassion. You can see how effectively the staff work as a team, and how supportive they are of each other and of the ethos that makes Appleby a very well-managed and joyful environment.
The entertainment team are creative, imaginative, fun and full of energy. They frequently run activities that involve the local community and the families of residents, and this makes very happy new experiences and memories for all involved, which is so important.
It gives my husband and me great peace of mind to know that my mother-in-law is being looked after by carers who genuinely care. Also, the fact that if we do have any issues there is always a manager willing to talk to us.
Always very pleased with the services when we visit my father. There are lots of great activities that the home organises, and everyone is always very friendly. I know my father is in very good hands.
What has amazed me the most are the fantastic activities he has been taking part in that are so well thought out and planned. He is doing more now then he has ever done!
A wonderful place for my father to call home.
Thank you.
I am so very grateful to the staff and all the carers of this residential home who are taking such good care of my husband. I was diagnosed with cancer and, therefore, could no longer care for my husband who has Alzheimer's dementia. The staff are all genuinely caring, loving and protective of both the residents and their relatives. I am so very grateful.
I have visited my wife daily for many months and at different times and therefore have a good insight into how my wife and other residents are treated. I have only the greatest admiration and respect for how Appleby House is run and how the staff truly cares for their charges. I have really nothing but praise. My wife has recovered her appetite, looks well and is always having fun with visitors and staff. She seems younger than some years ago and I love seeing her so happy every time I am with her.
My 96-year-old mother-in-law is very happy living at Appleby House. The staff are wonderful and caring and look after their charges as if they were their own family. Since she’s lived there, we have every confidence that she is very well cared for and all the stress of worrying about her living on her own has gone. She loves the food and the fact that all her meals are served and cleared away without her having to lift a finger. She really enjoys all the varied activities that are laid on for everyone especially when the children from the school next door are involved. We were very lucky to find her a room at Appleby House when it became obvious that living on her own was not a valid option.
l visit my friend and neighbour, l visit mainly after lunch, she looks so calm and is always delighted to see me, although she does not remember who l am, she always looks lovely, especially her hair, it is plaited and with a bow, a very personal touch. She is calm and content and the attention to the extra personal care she receives is excellent. I am personally delighted to spend time at Appleby Care Home, all of the staff are exceptional. I am always greeted with a smile from your staff and am offered tea and a slice of delicious cake too. I have recommended Appleby to a friend for her parents.
My mum is transformed by Appleby House she is joyful, affectionate and delighted. She says that they're all so lovely to her every time I visit, which is often. Her symptoms are massively improved, she's gained a lot of weight (she was thin and withdrawn on arrival). The staff are always trying to find out more about her history, what subjects to avoid, what brings her happiness and what her preferences are. Their compassion and thoughtfulness are inspiring. I am struck by the way they speak to people with a dementia diagnosis, it's so positive and uplifting, it has taught me to try and speak to everyone the same way! There's no judgement, total acceptance, so dignified and positive. I didn't expect my mum to join in with art activities so enthusiastically but her self-esteem and confidence are transformed. She's having a whole new stage of life. A care home doesn't mean life is over, her quality of life is so much higher now and she is enjoying every day of it!
The staff are amazing and as a family to know he is safe with Appleby is so reassuring to us all.
We moved dad into Appleby House in August 2022. He has settled in really well. The staff are all very friendly and welcoming. It is so wonderful that they have encouraged dad to participate in art again. This is something that he was very talented in and use to always love. For us to know that dad is being well looked after is extremely reassuring for my sisters and I and all the family. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 April 2019Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Appleby House.
Accreditations
There are no accreditations posted yet for Appleby House.
Meet the Team (1)

I haven’t been at Appleby House long – I joined as home manager in early 2014 – but I’m completely committed to meeting the challenge of making this home the care home of choice for people in the Epsom area. I want us to have full occupancy and a waiting list!
As home manager I’m passionate about providing the best possible care to residents to enhance their lives. I love involving residents and my team in how things are run. I believe my role is to lead by example to create a good culture at Appleby House. That can come down to things like how I speak to people, being smiling and positive and being a good team player. It’s my job to motivate staff and promote their development through training and supervision. I thrive on working with my team to bring about change – stretching them and seeing positive change happen.
I have to say that the best part of the day for me is walking around the home talking to residents and staff. We always have a good laugh and it’s the time when I get the inspiration to make any changes that are needed. But what I don’t need to change at Appleby House is the terrific atmosphere: it’s really friendly and welcoming, and new people visiting us are always really struck by that. We also offer a huge range of quality care services – particularly around dementia care – and this sets us apart from our competitors too.
I’ve lots of plans for Appleby House over the coming months, including increasing the social activities for residents, improving the dining experience for them and sprucing up the home. There’s lots to do but I’ve a great team, so I’m confident we can make it happen.
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