Appleby House

Longmead Road, Epsom KT19 9RX
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9.9 97 Reviews
  • Appleby House, Epsom
Appleby House in Epsom, Surrey, is an 'Outstanding'-rated (April 2019), award-winning care home offering an innovative approach to older people's care, including dementia care.

Residents are supported to lead an independent, active and fulfilling life, with opportunities to enjoy hobbies and discover new interests. Art sessions have transformed the home and led to inspirational outcomes for residents – Appleby House even has its own art gallery and studio now.

The team strives to enhance the home in every way for residents. The traditional hair salon now has a nail bar and barber area, and an ice cream parlour was added to improve residents’ nutrition. Residents are encouraged to express their views and wishes, and individuality is celebrated.

They proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

Appleby House is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Close to Local shops
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1789
  • Self-Funded Residential Dementia Care: from £1879
  • RESPITE Self-Funded Residential Care: from £1789
  • RESPITE Self-Funded Residential Dementia Care: from £1879

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge. There
are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Appleby House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Shona Bradbury (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (27)

Appleby House Reviews (97)

9.9

Appleby House has a Review Score of 9.9 (9.914) out of 10, based on 19 reviews in the last 2 years.
Over all time Appleby House has 97 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Appleby House
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Review from Debbie W (Daughter of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Appleby is excellent in every way possible. The care given to residents is outstanding, with every aspect of their care having been considered and catered for.
The staff are professional, approachable, friendly and supportive with both residents and their wider families. Everyone is treated with kindness
and compassion. You can see how effectively the staff work as a team, and how supportive they are of each other and of the ethos that makes Appleby a very well-managed and joyful environment.
The entertainment team are creative, imaginative, fun and full of energy. They frequently run activities that involve the local community and the families of residents, and this makes very happy new experiences and memories for all involved, which is so important.
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Review from Jo C (Daughter-in-law of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It gives my husband and me great peace of mind to know that my mother-in-law is being looked after by carers who genuinely care. Also, the fact that if we do have any issues there is always a manager willing to talk to us.
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Review from S B (Daughter of Resident) published on 22 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always very pleased with the services when we visit my father. There are lots of great activities that the home organises, and everyone is always very friendly. I know my father is in very good hands.
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Review from Anna S (Daughter of Resident) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am amazed at how quickly my father has settled into this residential home. I can see the wonderful support and care he is given. He feels safe in his environment with the staff and that is very heart-warming and comforting for me to see.
What has amazed me the most are the fantastic activities he
has been taking part in that are so well thought out and planned. He is doing more now then he has ever done!
A wonderful place for my father to call home.
Thank you.
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Review from Maria B (Wife of Resident) published on 8 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so very grateful to the staff and all the carers of this residential home who are taking such good care of my husband. I was diagnosed with cancer and, therefore, could no longer care for my husband who has Alzheimer's dementia. The staff are all genuinely caring, loving and protective of both
the residents and their relatives. I am so very grateful.
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Review from Frederik S (Husband of Resident) published on 19 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had been looking after my wife for five years and after a period in hospital, I realised that this was no longer possible and I had a mental breakdown. Then, the Surrey County Council found a place for her at Appleby House. The feeling we both got when we first visited Appleby, was one of open arms
and great warmth. I suddenly realised that the staff would not only look well after my wife but that I would be set free at the same time, giving me a new life.
I have visited my wife daily for many months and at different times and therefore have a good insight into how my wife and other residents are treated. I have only the greatest admiration and respect for how Appleby House is run and how the staff truly cares for their charges. I have really nothing but praise. My wife has recovered her appetite, looks well and is always having fun with visitors and staff. She seems younger than some years ago and I love seeing her so happy every time I am with her.
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Review from George F (Son-in-law of Resident) published on 18 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 96-year-old mother-in-law is very happy living at Appleby House. The staff are wonderful and caring and look after their charges as if they were their own family. Since she’s lived there, we have every confidence that she is very well cared for and all the stress of worrying about her living on her
own has gone. She loves the food and the fact that all her meals are served and cleared away without her having to lift a finger. She really enjoys all the varied activities that are laid on for everyone especially when the children from the school next door are involved. We were very lucky to find her a room at Appleby House when it became obvious that living on her own was not a valid option.
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Review from Marcia D (Friend of Resident) published on 15 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
l visit my friend and neighbour, l visit mainly after lunch, she looks so calm and is always delighted to see me, although she does not remember who l am, she always looks lovely, especially her hair, it is plaited and with a bow, a very personal touch. She is calm and content and the attention to the
extra personal care she receives is excellent. I am personally delighted to spend time at Appleby Care Home, all of the staff are exceptional. I am always greeted with a smile from your staff and am offered tea and a slice of delicious cake too. I have recommended Appleby to a friend for her parents.
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Review from Suzanna S (Daughter of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is transformed by Appleby House she is joyful, affectionate and delighted. She says that they're all so lovely to her every time I visit, which is often. Her symptoms are massively improved, she's gained a lot of weight (she was thin and withdrawn on arrival). The staff are always trying to find
out more about her history, what subjects to avoid, what brings her happiness and what her preferences are. Their compassion and thoughtfulness are inspiring. I am struck by the way they speak to people with a dementia diagnosis, it's so positive and uplifting, it has taught me to try and speak to everyone the same way! There's no judgement, total acceptance, so dignified and positive. I didn't expect my mum to join in with art activities so enthusiastically but her self-esteem and confidence are transformed. She's having a whole new stage of life. A care home doesn't mean life is over, her quality of life is so much higher now and she is enjoying every day of it!
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Review from Karen C (Daughter of Resident) published on 9 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Appleby House and has been looked after with care respect and understanding. Any concerns have been addressed immediately and we are updated with any concerns that the staff have about Dad's health and well-being.
The staff are amazing and as a family to know he is safe with Appleby
is so reassuring to us all.
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Review from Sandra E (Daughter of Resident) published on 9 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved dad into Appleby House in August 2022. He has settled in really well. The staff are all very friendly and welcoming. It is so wonderful that they have encouraged dad to participate in art again. This is something that he was very talented in and use to always love. For us to know that dad is
being well looked after is extremely reassuring for my sisters and I and all the family. Thank you.
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Review from Shane G (Son-in-law of Resident) published on 9 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The friendliness, professionalism and care shown by all the staff is incredible. The change we have seen in my father-in-law is really positive. He is content and feels safe in a way he was never able to at home.
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Review from Alison G (Daughter of Resident) published on 9 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been so lucky to find Appleby House. We could no longer meet dad's needs by caring for him in his own home and we all feel a huge weight has been lifted from us since he became a resident. All the staff are so kind and considerate - always cheerful and smiling. The dread we felt when visiting
him in his own home - never knowing what we would find and then not being able to leave him at all, has gone. We can now visit with the knowledge he is safe and well cared for. I can't thank you enough for that.
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Review from Cathy F (Daughter of Resident) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum (95) has been here for 6 months. She came straight from hospital after a fall. From the moment she arrived I knew she was in the right place as she was showered with so much care and attention.
Her life has been so much fuller at Appleby House, singing in the choir, gardening, interacting with
local school children, painting, playing board games and exercise classes. She was given the opportunity of writing to the Queen to congratulate her on her Jubilee and is very proud of the thank you letter received back from her Lady in Waiting. The effort put in by the staff at Appleby House for a fabulous Jubilee Party was immense and was a really unifying event. The icing on the cake was a ‘Dreams come True’ trip to Wimbledon in June which came from staff talking and listening to Mum and finding out about her love of tennis.
Team Appleby inspire confidence and since Mum entered their door I started sleeping soundly at night once again knowing that she was in such capable hands.
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Review from Jan M (Daughter of Resident) published on 21 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Appleby House care home is an amazing place. Because I had Covid 19 I couldn't visit in person before moving my Mum and Step Dad here in April 2022. I had read all the reviews and placed my trust in these, hoping that they were true and I am delighted to say that they were. Both my Mum and Step Dad
are thriving here. They have so many new friends and so much to do to occupy their time, they even have their own garden area where they are growing fruit and vegetables. The communication from all the team, particularly the manager, is fantastic. When I visit each week I am greeted with smiles and updates. It is a very clean, safe, and secure environment. I can see that their physical needs are taken care of but also their mental well-being. All the staff are so caring and show a genuine interest in who my Mum and Step Dad are now and who they were when they were younger, and that makes them happy. I have zero worries or concerns as I know that they are in safe hands at Appleby.
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Review from Jenny H (Daughter of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have witnessed nothing but kindness and professionalism to my mother over the last five months of her being in Appleby House Care Home.
The home is clean, safe and has regular staff who are all very friendly and deliver a high standard of care and excellent at reassuring Mum and making her feel
safe and secure.
The food is good and she looks forward to her meals.
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Review from David R (Son of Resident) published on 6 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is in this care home now due to the early stages of dementia and the frailty and weakness of a 92-year-old, my brothers and I have been very pleased with the care she has been given by the staff. She had previously spent extended periods in hospital and when visiting her there it was always
a trauma for her when we were leaving her at the end of the visit. Since she has been at Appleby this hasn't happened. She became settled, very quickly. For anyone that is unable to visit (for whatever reason), they will arrange video conversations which is an excellent idea. They have also printed pictures of family that my wife and one of my brothers have emailed to them, after printing, they put them in an album (which I believe the home have supplied). Staff have had a very flexible approach to mealtimes and although they prefer visitors to avoid these times, they will accommodate by bringing her meal to her room where visits currently take place. She always appears clean and tidy.
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Review from Marion R (Daughter-in-law of Resident) published on 29 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been at Appleby Care Home for about three months now. She appears to have settled in well and her room is nice and comfortable. The care staff are always welcoming and friendly, and if we ask questions or enquire about any aspect of my mother-in-law's health, they take the time
to check and reply. Every time we've visited my mother-in-law is always in the main room, where she is mixing with others. She is clean and her hair is tied up and her nails are trim. The most important thing from our point of view is that my mother-in-law is not stressed by our departure each time and whilst we are there, she laughs a lot with us. These are good indications that she's relaxed and safe. As we live so far away, it's been lovely that the staff member has printed out photos that I've sent her, to put into an album for my mother-in-law. A lovely atmosphere and bright, clean, and well-presented home with dedicated staff. Thank you to the whole team! Happy Christmas.
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Review from Deborah B (Daughter of Resident) published on 19 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Mum has joined Appleby she has settled so well, better than we could ever have hoped for! It was so difficult for us as a family to make the decision. The staff are so kind and supportive with her care and with us as her family. They understand her needs so well. The service is outstanding.
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Review from F C (Granddaughter of Resident) published on 18 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you are looking for a care home that truly cares and loves your family, I would hand on heart say look no further. My Grandma started by just going to the day centre and as time has gone on she needed more care so she now lives in. I know it’s a really emotional time finding the right place for your
loved ones as you're trusting someone else to love and look after them as you do, and trust me I have high expectations so this wasn’t easy. If I’m really honest I judged Appleby House like a book cover as there are many other fancy care homes and I didn’t think Appleby House was one. But I was so wrong to judge in this way because they are so much more, and it’s very rare to find such a loving, fun, home-from-home, loving environment. All the staff are so kind, loving, and caring to the residents. I love how they know each resident inside out from their favourite meals, activities, to their funny ways. I didn’t think it was possible for me to trust anyone to look after my grandma but I have.
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Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for Appleby House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.914 for Appleby House is calculated as follows: ( (205 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 222 Ratings = 4.914
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Appleby House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (117)

Meet the Team (1)

Shona

Shona Bradbury

Job Title: Home Manager Joined: 2014

I haven’t been at Appleby House long – I joined as home manager in early 2014 – but I’m completely committed to meeting the challenge of making this home the care home of choice for people in the Epsom area. I want us to have full occupancy and a waiting list!


As home manager I’m passionate about providing the best possible care to residents to enhance their lives. I love involving residents and my team in how things are run. I believe my role is to lead by example to create a good culture at Appleby House. That can come down to things like how I speak to people, being smiling and positive and being a good team player. It’s my job to motivate staff and promote their development through training and supervision. I thrive on working with my team to bring about change – stretching them and seeing positive change happen.


I have to say that the best part of the day for me is walking around the home talking to residents and staff. We always have a good laugh and it’s the time when I get the inspiration to make any changes that are needed. But what I don’t need to change at Appleby House is the terrific atmosphere: it’s really friendly and welcoming, and new people visiting us are always really struck by that. We also offer a huge range of quality care services – particularly around dementia care – and this sets us apart from our competitors too.


I’ve lots of plans for Appleby House over the coming months, including increasing the social activities for residents, improving the dining experience for them and sprucing up the home. There’s lots to do but I’ve a great team, so I’m confident we can make it happen.

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