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Barchester Cossins House Care Home

1 Downside Road, Downside, Cobham, Surrey KT11 3LZ
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There is a wonderful feeling of being "at home" rather than in"a home" at Cossins.Jane B(Daughter of Resident/Service User)
Barchester Cossins House Care Home, Cobham
Couldn’t wish for more kindness and attention than I get here at Cossins House from all the staff.Maureen P(Resident / Service User)
Barchester Cossins House Care Home, Cobham
Cossins House Care Home is wonderful, lots of activities and great staff team.A C(Resident / Service User)
Barchester Cossins House Care Home, Cobham

Welcome to Cossins House, a Barchester Care Home located in Cobham, Surrey.

Cossins House is a renovated period property set in four acres of beautiful grounds that feature a chicken coop and outdoor seating areas for residents to enjoy. The home is a short distance from Cobham's shops, cafes and pubs, as well as Painshill Park for resident's outings.

The team of qualified and passionate staff focus on the individual needs of...  

Care Provided by Barchester Cossins House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,992N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Cossins House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Rose Punzal(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (18)

Barchester Cossins House Care Home Reviews (128)

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9.8

Barchester Cossins House Care Home has a Review Score of 9.8 (9.836) out of 10, based on 15 reviews in the last 2 years. Over all time Barchester Cossins House Care Home has 128 reviews.

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Showing 128 reviews matching selected criteria
Review from S F (Friend of Resident) published on 17 July 2026 Submitted via Postal Card
Overall Experience

This has been a return visit, and I am pleased to say that Cossins House is as good as it has always been (last visit 3 years ago). Same excellent staff, same lovely atmosphere, same high standards in every respect. A very good friend of mine had a lovely chapter here and I am pleased to say Cossins House feels just the same, long may it continue to do so.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for your time to give us this lovely feedback. Much appreciated

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Review from Graham S (Son of Resident) published on 15 July 2026 Submitted via Website
Overall Experience
My mother has been living at Cossins House for a year now and has settled in very well. She started with respite care and after a few months decided to stay permanently. On arrival the staff were keen to find out her needs and wishes and did everything they could to make her feel comfortable. They are all so friendly, kind and helpful and nothing is too much trouble.
The food is excellent and varied and is prepared by the Cossins House chef. There is a variety of entertainment from visiting singers and performers and a number of visits to local destinations using the house bus.
The staff have a very good rapport with the local health centre and a GP visits every week.

Overall I think Cossins House is an extremely well run care home with a very happy and homely atmosphere. I would recommend it highly.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for taking the time to share your lovely feedback. It is very much appreciated. We will be sure to pass your comments on to the staff.

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Review from Y N (Respite Resident) published on 8 June 2026 Submitted via Postal Card
Overall Experience
A very rewarding experience with amazing staff for their care and attention and forever helpfulness

I will be back]My warmest wishes to everyone at Cossins House

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Review from I H (Friend of Resident) published on 17 April 2026 Submitted via Website
Overall Experience

What a wonderful experience when we visited my friend's grandmother at Cossins House Care Home. Upon opening we been greeted with a friendly smile and I personally felt the warmth atmosphere and homely feeling of the home. Honestly, i thought i would smell a usual carehome odour, i was wrong, i smelt a freshly baked cake and heard a lively conversations and laughters of the residents and staff in the lounge at that time they were having exercise.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for your kind feedback. We're delighted to hear that you felt warmly welcomed by our team and that smiles from staff from staff made a positive impression .Maintaining a clean , comfortable, and pleasant environment is very important to us , so it's wonderful to know this stood...  

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Review from A P (Friend of Resident) published on 16 January 2026 Submitted via Website
Overall Experience

I was really impressed about the carehome when I visited a friend. Very neat, feels like home, and well organised and it is clear that residents' well being are a top priority. All lovely staff and genuinely respectful towards residents. Highly recommended care home to anyone seeking a caring, supportive and feels like home environment.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you very much for taking the time to share such a lovely review. I will gladly pass on your feedback to all the team

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Review from C A (Friend of Resident) published on 24 December 2025 Submitted via Website
Overall Experience

All the staff members are friendly, kind, considerate and incredibly helpful. The home is always welcoming and clean with a happy and positive atmosphere. Their garden is so lovely and well-maintained. The residents are looked after very well. Cossins House is truly a home away from home.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for your positive review of our care and services. I will be very pleased to share this feedback . Thank you from all the team.

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Review from N E (Friend of Resident) published on 22 December 2025 Submitted via Postal Card
Overall Experience

It's a very warm and welcoming place to live; the atmosphere is relaxing and genuine. The staff is truly professional.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for taking the time to provide us with feedback. It means so much . I will ensure it is shared with the team.

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Review from Chris H (Friend of Resident) published on 11 November 2025 Submitted via Website
Overall Experience

This is the most loveliest home I have visited. The most friendly welcome every time I visit my friend. The staff are incredible. Activities are amazing with a large variety to suit all. All team members engage with the residents and they are all so happy. I would highly recommend this care home. I feel so at home when I visit here.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for your lovely feedback . I will make sure to share this with the team.

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Review from P G (Sister of Resident) published on 20 August 2025 Submitted via Postal Card
Overall Experience
The care & attention is exceptional. Over the years we have witnessed the personal attention given to the individual residents.

Thank you to everyone

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for taking the time to complete this feedback . I will ensure this is shared with the team.

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Review from Jan F (Daughter of Resident) published on 7 August 2025 Submitted via Website
Overall Experience

Cossins Care Home has been absolutely wonderful for my Mum who has been a resident for the last year and a half. The staff are absolutely wonderful, caring and thougtful people and Mum is very fond of them. The gardens are so pretty with flowers and shrubs and you will often find the chickens and their chicks out and about in the flower beds. There is plenty of entertainment, games, quizes and special occasions like BBQs and Summer Parties. I cannot recommend Cossins House highly enough.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for taking the time to provide us with feedback. It means so much to us all . I will ensure it is shared with the team.

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Review from L N (Daughter of Resident) published on 13 May 2025 Submitted via Website
Overall Experience

My mother has been resident at Cossins House for more than two years. She has been receiving excellent care throughout that time and finds the home comfortable and homely, and is able to choose well-cooked meals that suit her taste. The staff are exemplary, providing a safe, caring, and engaging environment. Several of them have worked at Cossins for many years, and every member of staff knows my mum, and our family, and treat her with dignity and as an individual. Although the building is old it is kept in immaculate condition, with well decorated en-suite rooms which look out over the lovely gardens. We could not be happier with the care that our mum receives at Cossins House.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your lovely comments and praise .We are very humbled and grateful for your response. We will share your feedback with the staff

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Review from K S (Daughter of Resident) published on 7 May 2025 Submitted via Website
Overall Experience

It's not just the physical environment that makes Cossins House exceptional (delicious food and beautiful gardens) - it is the attentive, compassionate and patient care given by all staff. Seamless co-ordination between the team and local services gives confidence that the medical needs of residents are met and pre-empted, taking away a lot of worry. The atmosphere is friendly and staff are always ready with a smile and a sense of humour. Varied activities are provided and are adjusted dependent on residents' abilities and interests. Staff take the trouble to get to know residents and tailor their care to their habits, likes and dislikes. Thank you to the Cossins Team who go above and beyond.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your lovely review which I will make sure I share with the team. They are always so pleased when they hear such positive feedback.

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Review from Lindsey A (Daughter of Resident) published on 3 February 2025 Submitted via Postal Card
Overall Experience

This care home is exemplary. My mother has received the very best care from the amazing staff at every level. They have always been welcoming to us and my mother really feels at home here. Her health and mobility has dramatically improved since she has been here. Thank you to all at Barchester Cossins House Care Home who have made this such a wonderful environment.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your lovely review. I will make sure to share this with our team.

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Review from D W (Resident / Service User) published on 23 January 2025 Submitted via Postal Card
Overall Experience

I am very happy here. Lovely garden and all staff are all caring.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your lovely feedback and I will share this to the team.

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Review from M S (Daughter of Resident) published on 15 October 2024 Submitted via Postal Card
Overall Experience

Lovely care home, beautiful grounds and garden. The warmth and welcome given to us on arrival were exceptional and continued throughout the stay. Would recommend Barchester Cossins House Care Home.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for taking the time to provide us with this feedback. It is very much appreciated and I will share this with the team.

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Review from A B (Resident / Service User) published on 23 July 2024 Submitted via Postal Card
Overall Experience
I have stayed here at Cossins twice and I have had a very good experience both times.
I have found everyone very friendly and helpful. They can never do enough to make my experience happy and helpful.
I have benefitted from my experience.

Thank you all very much.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for your kind words. We are so pleased to have you at Cossins House. I will share your positive feedback with the team

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Review from Gill D (Daughter-in-law of Resident) published on 15 May 2024 Submitted via Postal Card
Overall Experience

Excellent home. Friendly, efficient, amazing care for residents. Staff are brilliant. Residents are all kept immaculately dressed. Such a happy place - can't fault it.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for taking the time to provide us with this review. It is always appreciated by the team and agree Cossins is a very happy home.

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Review from Nigel H (Husband of Resident) published on 5 April 2024 Submitted via Website
Overall Experience
The staff here continue to take such good care of my wife even as the help she needs increases. She enjoyed her trip out to a local garden centre recently.
Yesterday she was sitting outside in the sun with others when I visited with my son. When I told them that it was his birthday, all the staff came out to sing happy birthday to him. This is how memories are made.

Thank you.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you for your kind review. Our privilege to care for your wife. We will share your lovely feedback with the team.

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Review from Maureen P (Resident / Service User) published on 31 January 2024 Submitted via Website
Overall Experience

Couldn’t wish for more kindness and attention than I get here at Cossins House from all the staff. The food is excellent, activities are wonderful and I even have luxuries by having my nails done on a regular basis. I’m comfortable and very happy here.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you very much for such kind words about our home. We are delighted you are very happy with the service we provide. I will send my thanks to all the team here at Cossins House for making your stay so special.

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Review from P D (Resident / Service User) published on 29 January 2024 Submitted via Postal Card
Overall Experience

Lovely place, I like it here. Surrounded by lovely people.

Reply from Rose Punzal, General Manager at Barchester Cossins House Care Home

Thank you so much for your review. Our pleasure to care for you. We will share your lovely feedback with the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (39) & Events (12)

News
  • 23 Jul 2026

    Connecting and engaging with friends and family at our fabulous Summer BBQ, our residents enjoyed the most wonderful day in the sunshine, surrounded by their loved ones. Everyone tucked into...

  • 15 Jul 2026

    Staff Sports Day! ???? What a fantastic afternoon filled with fun, laughter, and a little friendly competition! Staff took part in sack races, egg and spoon races, sprints, and plenty...

  • 15 Jul 2026

    Residents at Cossins House, got moving for Barchesters Get Moving Week by taking to the dance floor and counting our steps! ???? With music in our feet, smiles on our...

Upcoming Events

Awards / Recognitions (90)

Meet the Team (18)

Rose Punzal
Rose PunzalJob Title:General ManagerJoined: 2003

Healthcare has always been the driving force of my career, ever since I trained as a Registered Pharmacist in the Philippines for 10 years.

I moved to the UK in 2003, joining Cossins House as a Care Assistant, working my way up eventually to Deputy Manager and now General Manager.

As a General Manager, I am responsible for managing all aspects of the home’s daily operation, ensuring that the highest possible standard of care is provided in accordance with Care Quality Commission (CQC) and Barchester policies.

As a leader, I will demonstrate an open and transparent culture, whereby my staff feel valued and developed.

As a team, we have achieved the prestigious Gold Standard Framework (GSF) Award-Platinum Status and a CQC 'Outstanding' in the Care Domain.

As a person, I am kind, calm and patient. I love to spend time video calling and chatting with my family back home. I am a mother of one child and happily married.

Marita Segui
Marita SeguiJob Title:DeputyJoined: 2010

I started my career in the care industry as a Senior Care Assistant way back in 2006 in Nottingham, before moving to Surrey in 2010. I find my role really fulfilling!

Lisa Unsworth
Lisa UnsworthJob Title:Activities LeaderJoined: 2012

I am the Activity Leader here at Cossins House and provide a large number of activities. We work on a person-centred approach for each of our residents. We work as a team to engage with everyone and work to the needs of each resident. We have lots of fun and games indoors and outdoors, trips out, LIVE music and entertainment and one-to-one sessions.

We have a Holy Communion service every 2nd and 4th Tuesday of each month and a hairdresser who visits every other Monday. We are always open to new ideas and have volunteers coming in each week. We work closely with Pet Therapy and have several dogs visiting. We work with local schools, who sing for us every Christmas.

Catherine Edwards
Catherine EdwardsJob Title:AdministratorJoined: 2013

Catherine has been at Cossins House for 7 years and is responsible for ensuring that the administration of the home runs smoothly and effectively. This includes both our management accounts and payroll.

Manny Muthy
Manny MuthyJob Title:Maintenance ManagerJoined: 2017

Manny is responsible for ensuring our residents live in a place that’s proactively inspected and brilliantly maintained at all times.

Raji Dhuna
Raji DhunaJob Title:Head ChefJoined: 2019

I started my career as a chef in 2008 and joined Cossins House in 2019. I am passionate about working with fresh produce, creating well-balanced, seasonal menus focused on residents' choices and the nutritional value of the dishes. I enjoy having a chat with the residents and their visitors to get to know more about their likes and dislikes. I cook with a dedication to ensure the residents enjoy their meals.

Alex Espiritu
Alex EspirituJob Title:GardenerJoined: 2016

Alex demonstrates a true passion for gardening by cultivating a welcoming atmosphere in our gardens with colourful flowers and vibrant, wide-open spaces that benefit our residents and wildlife alike.

Josie Mina
Josie MinaJob Title:Head HousekeeperJoined: 2018

I'm responsible for the home's cleanliness, and I make sure everything is tidy and in order. I also make sure the home smells inviting. See you all soon!

Joel Punzal
Joel PunzalJob Title:Senior Care Assistant Night ShiftsJoined: 2003

I am a Senior Care Assistant at Cossins House and work nightshifts. I have worked in the care setting for many years and have a true passion in taking great care of all our residents.

Josielyn Soriano
Josielyn SorianoJob Title:Senior Care AssistantJoined: 2020

Working with the elderly is a true passion of mine. I have worked in care for many years and have achieved so much experience. I always give 100% to my career.

Anne Delos Santos
Anne Delos SantosJob Title:Kitchen AssistantJoined: 2018

Anne supports our chef in the kitchen with all food preparations and takes care of keeping the kitchen clean and well-maintained.

Tina Harland
Tina HarlandJob Title:Care AssistantJoined: 2015

I have been working at Cossins House as a Care Assistant since 2015. I really enjoy my job and love to work with Elderly Residents.

Alfred
Alfred Job Title:Care AssistantJoined: 2022

I work as a Care Assistant to help support all evening activities.

Carina
Carina Job Title:Care AssistantJoined: 2022

I work as a Care Assistant to help support all evening/daily activities.

Andy
Andy Job Title:Care AssistantJoined: 2022

I work as a Care Assistant to help support all daily activities.

Milena
Milena Job Title:Care AssistantJoined: 2004

I work as a Care Assistant to help support all daily activities.

Derick
Derick Job Title:Senior Care AssistantJoined: 2012

I work as a Senior Care Assistant to help support all our residents' well-being and care.

Michael
Michael Job Title:Care AssistantJoined: 2019

I work as a Care Assistant to help support all evening activities.

Frequently Asked Questions about Barchester Cossins House Care Home

What types of Care is Barchester Cossins House Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Cossins House Care Home have?

There are 20 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Barchester Cossins House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Barchester Cossins House Care Home to the centre of Cobham?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Cossins House Care Home to verify any information. View our terms and conditions. Barchester Cossins House Care Home has an Enhanced Service -more info.