Fircroft

114 Ladbroke Road, Redhill RH1 1LB
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9.4 4 Reviews
  • Fircroft, Redhill
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Care Provided

Primary Care Categories

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 18 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Cara Wells (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (14)
  • Couples/Companion Rooms (2)
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Fircroft Reviews (4)

9.4

Fircroft has a Review Score of 9.4 (9.375) out of 10, based on 4 reviews in the last 2 years. Over all time Fircroft has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
3
4
4
0

Review from Carole R (Sister of Resident) published on 7 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved in a month ago, and I must say I could not be happier for her. The staff are very attentive, as she is non-verbal, they pay attention to all her needs. Fircroft has a wonderfully warm atmosphere and is a happy home. I could not be happier that she is there

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Review from S B (Sister of Resident) published on 22 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is 47, has Down Syndrome, is on the blind register, has Epilepsy and Dementia with complex needs. We have always wanted her to be able to live her 'best life'.
We knew as soon as we saw Fircroft that it was a well run and managed home, with: caring, empathetic, proactive, skilled and kind
staff. The Manager is a very capable and strong leader with great values which she imparts to her team and is not afraid to make changes where needed.
We want to work in partnership with any home that my sister lives in, and believe that we have this balance at Fircroft. Nothing in this world is perfect, but the openness and willingness to always strive for better is evident, and feedback is welcomed. It is very hard to find a home such as Fircroft. My sister had to move borough after having to leave her home of over 30 years, but the sacrifice has been worth it for her happiness, wellbeing, good care and our peace of mind.

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Review from T A (Daughter of Resident) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cara and her team are amazing the care and compassion they have given my mum is amazing they call me on updates and care for her day in day out
I know my mum is being cared for and the manager has gone above and beyond thank you.

Reply from Cara Wells, Home Manager at Fircroft

Thank you so much for your wonderful review. We are happy to hear that you and your mum are having a positive experience at our care home. If you ever have any further feedback or require assistance, please do not hesitate to get in touch. Once again, we are truly thankful for your kind words

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Review from Gretta M (Sister of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, now aged 68, was born with Downs Syndrome, learning disabilities and latterly diagnosed with Alzheimer's. He was transferred to Fircroft Care Home after an unsatisfactory placement at a Care Home in Caterham. He stayed at Fircroft for almost 2 years and moved to a smaller home last week.
The care he received at Fircroft was exceptionally good. They understood his needs and the care he received there was second to none. From the Manager to all staff, they went above and beyond what is required in caring for adults with multiple health challenges. As a family we were in awe of how they dealt with the many challenges presented in the 2 years my brother spent at Fircroft. A business is only as good as the staff it employs. The staff at Fircroft are some of the best I have come into contact with. Caring, encouraging, empathetic, funny and anxious to bring out the very best in the people in their charge.

Reply from Cara Wells, Home Manager at Fircroft

Thank you so much for your kind words and for taking the time to share your experience. We are truly grateful to have been able to care for your brother over the past 2 years. It has been a pleasure to be a part of his journey, and we are very delighted to hear that your experience with Fircroft Home has been positive. It is very heart-warming to be assured that our efforts have made a positive impact on your brother, and we are extremely happy that you felt supported during this time too. Wishing you and your family all the best.

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Current Review Score: 9.4 (9.375)

Overview of Review Score

The Review Score of 9.4 (9.375) out of 10 for Fircroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Fircroft is calculated as follows: ( (47 Excellents x 5) ) ÷ 47 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Fircroft is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about Fircroft

What types of Care is Fircroft registered for?

Dementia, Learning Disability / Autism, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Fircroft have?

There are 14 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Fircroft?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Gardens & Television point in own room are some of the Facilities & Services.

How far is Fircroft to the centre of Redhill?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fircroft to verify any information. View our terms and conditions. Fircroft has an Basic Service - more info.