Eridge House

12 Richmond Road, Bexhill-on-Sea TN39 3DN

Eridge House is a forty-three capacity care accommodation in Bexhill-on-Sea, fully-resourced to achieve professional care provision in a homely atmosphere and staffed by an experienced team.

The facility is well-located for access to community life, with much to enjoy in the local area and personal activities encouraged within the home itself. All CQC objectives are taken seriously, alongside the advice of related health professionals such as GPs.

Group: Mr & Mrs G Haddow

Person in charge: Melanie Marchant (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 31

Shared Rooms: 6

Rooms with ensuite WC: 31

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Eridge House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 4.8 (maximum of 10) for Eridge House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Eridge House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.792 for Eridge House is calculated as follows: ( (38 Excellents x 5) + (10 Goods x 4) ) ÷ 48 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 0 Points relating to the number of positive Reviews for Eridge House is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 0 Reviews ÷ 8.6 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

4.8 Eridge House has a Review Score of 4.8 (4.792) from 4 Reviews


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Eridge House?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Eridge House

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1

The care provided for our mother was exemplary throughout her stay. The home was well maintained, friendly, responsive and entirely appropriate for her age and needs. Staff were seen to go the extra mile to care for her as an individual and she responded very well indeed from the start. When she became unwell, they adjusted their care immediately and continually and especially throughout her final days. They knew when it was appropriate to call in extra assistance but did not over-react to crises as they occurred. They demonstrated exemplary individual care and managed to get the best responses available from our mother at all stages.

How likely would you be to recommend Eridge House? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

From our first meeting the staff, especially the manager have been so reassuring and helpful not only to my mother in law but in supporting us the family. Settling in at first was difficult but my mother in law was helped in every way to make her feel at home and is now part of a very caring home. We are always welcomed and nothing is too much trouble and we are even included in afternoon tea and cakes when we visit. Eridge House has taken a lot of the pressure off when having to deal with a very stressful situation and I cannot thank them enough.

How likely would you be to recommend Eridge House? Extremely Likely

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Average Rating:   5 out of 5

My mother was very resistant to even trying a Care home. Eventually, in poor general health and after illness, she agreed to a short stay. After 3 days in Eridge she changed her mind completely. The initial fears were dispelled because of the comfort, meals, new friends and enjoyment that she never realised she was missing. It was important to me that it became her choice and decision to move into Eridge rather than feeling she was being abandoned. But dementia then set in and now, after two strokes, she needs a total care regime. Eridge adjusted their support and care progressively without fuss. Now she needs help feeding and drinking and absolutely everything else. I visit frequently, often daily and she is always clean and contented. She is checked frequently being unable to operate the call bell. She still responds to animals and Eridge make sure that such therapy visitors to the home always go along to her room. Nothing is too much trouble and I rate the staff as the very best.

How likely would you be to recommend Eridge House? Extremely Likely

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Average Rating:   4.6 out of 5

My mother whilst at Eridge House was diagnosed with pancreatic cancer. The home allowed her to stay as they said it was her home. They were so supportive of my mum and also ourselves as her relatives. Nothing was too much trouble for them and the last two days she got excellent care and supported us while we sat by her bedside, I thought that good Samaritan's no longer existed but they certainly do. Thank you to all the team. My rating: above average.

How likely would you be to recommend Eridge House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   4.8 out of 5

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