A real home from home, fantastic staff. So very glad we chose Eridge House
Mark M (Son of Resident)
The care provided is excellent. The care home has a warm, friendly atmosphere.
Craig B (Husband of Resident)
All the staff have been of the highest standard, kind and considerate
Paul R (Son of Resident)
Eridge House has a Review Score of 9.9 (9.888) out of 10, based on 36 reviews in the last 2 years. Over all time Eridge House has 78 reviews.
Review from M G (Resident) published on 13 June 2025
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5.0 out of 5
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Review from Thomas S (Respite Resident) published on 22 May 2025
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5.0 out of 5
Reply from Rhia Laloo, Registered Manager at Eridge House
Thank you so much for your review, we are all so pleased you enjoyed your respite stay here. We loved having you stay at Eridge and look forward to your return!
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Review from Claire V (Daughter of Resident) published on 21 May 2025
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5.0 out of 5
Reply from Rhia Laloo, Registered Manager at Eridge House
Thank you for your kind words. We are so glad to hear that you had such a positive experience and that our staff made you feel welcome here at Eridge. We always strive to provide the best care and a happy environment for residents. Your thoughtful message means so much to us and we are so pleased that we were able to be a home for your parents.
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Review from D M (Daughter of Resident) published on 6 May 2025
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5.0 out of 5
Reply from Rhia Laloo, Registered Manager at Eridge House
Thank you very much for taking the time to write a review. I will be sure to share your feedback with the team, who will be delighted with the lovely feedback. We would love for you to visit us again for some lunch!
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Review from M P (Daughter of Resident) published on 16 April 2025
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5.0 out of 5
Reply from Rhia Laloo, Registered Manager at Eridge House
We really appreciate you taking the time to write these kind words; they mean so much to us and will be passed on to the Eridge House team.
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Review from Leanne A (Daughter of Resident) published on 4 April 2025
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Overall Experience
5.0 out of 5
Reply from Rhia Laloo, Registered Manager at Eridge House
Thank you so much for your kind review. These are such lovely words which the whole team will be so pleased to hear. We love providing a home for your Mum and we are so happy your family are able to feel at ease knowing she is at Eridge House!
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Review from S G (Daughter of Resident) published on 6 March 2025
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5.0 out of 5
Reply from Rhia Laloo, Registered Manager at Eridge House
Thank you for taking the time to send us this lovely review, which I will pass on to the whole team. We are so pleased with how Mum has been doing, it is great to see her back enjoying her time with friends in the communal areas!
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Review from A T (Granddaughter of Resident) published on 21 February 2025
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5.0 out of 5
Reply from Rhia Laloo, Registered Manager at Eridge House
Thank you so much for your kind words, we appreciate your feedback. Our activities are now taking place in a wider timeframe which may be why it seems a little quieter in the afternoons when visiting. Please do not hesitate to come and speak to us in the office at any time!
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Review from A D (Daughter of Resident) published on 30 January 2025
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5.0 out of 5
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Review from Margaret D (Niece of Resident) published on 12 November 2024
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5.0 out of 5
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Review from J G (Niece of Resident) published on 5 November 2024
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5.0 out of 5
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Review from C L (Daughter of Resident) published on 6 August 2024
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5.0 out of 5
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Review from L M (Resident) published on 30 July 2024
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5.0 out of 5
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Review from R H (Resident) published on 30 July 2024
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5.0 out of 5
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Review from U C (Resident) published on 29 July 2024
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5.0 out of 5
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Review from A L (Son of Resident) published on 22 July 2024
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5.0 out of 5
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Review from S E (Daughter of Resident) published on 2 May 2024
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5.0 out of 5
Reply from Nicole Witham, Director at Eridge House
Thank you very much for taking the time to write us a review. Your kind words will be passed to the rest of the team.
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Review from B M (Niece of Resident) published on 2 May 2024
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5.0 out of 5
Reply from Nicole Witham, Director at Eridge House
Thank you very much for taking the time to write us a lovely review. We will ensure we pass your comments to the rest of the team.
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Review from E R (Niece of Resident) published on 30 April 2024
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5.0 out of 5
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Review from Eileen F (Sister of Resident) published on 16 April 2024
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4.0 out of 5
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The Review Score of 9.9 (9.888) out of 10 for Eridge House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.888 for Eridge House is calculated as follows: ( (380 Excellents x 5) + (46 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 427 Ratings = 4.888
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Eridge House is based on 36 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 36 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Dec 2022
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Job Title: Proprietor
Joined: 1988
Heidi has a wealth of experience in the health and social care sector, including working as a manager of a care home prior to becoming the proprietor of Eridge House.
In Heidi's words... I have had the privilege of owning Eridge House since 1988. I have lived in Bexhill for most of my life and for ten years I held the post as a trustee for two local charities which I found most rewarding. One of my biggest achievements is seeing the development of Eridge House from registration of fourteen in 1988 to that of forty-three older people today. Embracing the changing ways in which we work, and the diverse and skilled team led by our Directors and Managers.
Job Title: Director
Joined: 2018
Laura is responsible for managing the management team and working closely with Heidi to oversee the running of Eridge House as a business, alongside Nicole.
In Laura's words... My first ever job was at Eridge House as a teenager. I went on to become a Care Assistant here, obtained my NVQ Level 2 in Health & Social Care, and after a few years away I returned as manager in 2018 until 2022 alongside Nicole. I thoroughly enjoyed my role here as manager and am thrilled to remain working at Eridge House, now in the role of Director. I have achieved my NVQ Level 5 in Leadership & Management in Health & Social Care and have experience working in both a care home setting and as a domiciliary care provider. Working at Eridge House has always felt special. People often comment on the homely and friendly feel and that is something the entire team are dedicated to providing for all residents and their loved ones.
Job Title: Director
Joined: 2017
Nicole is responsible for managing the management team and working closely with Heidi to oversee the running of Eridge House as a business, alongside Laura.
In Nicole's words... When I was offered the job of Supper Assistant at the age of 14 at Eridge House I never imagined that I would become a Director here alongside my sister, Laura. After travelling and acquiring various work experience, I was delighted to return to Eridge House, first in the role of Accounts Manager, to then go on to become the Registered Manager, and now a Director. The friendly atmosphere makes Eridge an enjoyable place to work alongside our dynamic team. My role requires commitment, dedication, and diversity and this is incredibly rewarding. I have obtained my NVQ Level 5 in Leadership & Management in Health & Social Care.
Job Title: Registered Manager
Joined: 2020
Rhia is responsible for all aspects of the day-to-day running of Eridge House.
In Rhia's words... I started working at Eridge House during the first COVID-19 lockdown. I had every intention of staying on board as bank staff and returning to my old job, however, when I was offered a permanent role at Eridge House, I couldn't say no, I loved the homely feel and knew I would be happy here with such a good team around me and lovely residents. I have completed my NVQ Level 5 in Leadership & Management in Health & Social Care and enjoy applying what I have learnt to my role as manager.
Job Title: Assistant Manager
Joined: 2019
Marie assists Rhia with managing the home and provides support to our Care Assistants as part of her job role.
In Marie's words... I joined the Eridge House team in 2019 as a Senior Care Assistant and am thrilled to have progressed to the role of Assistant Manager, with the support of an amazing management team. I have worked in care for over 15 years and have gained my Level 3 NVQ in Health & Social Care, and have completed my NVQ Level 5 in Leadership & Management in Health & Social Care.
Job Title: Assistant Manager
Joined: 2022
Alongside Marie, Samantha is responsible for assisting Rhia in managing the home and providing support to our Care Assistants in their role. “From the young age of 13, I found myself drawn to caring. I started out as a tea girl in a residential home, but what I hadn’t realised then was that it was a calling for a lifelong career. I have gained my Level 3 NVQ in Health & Social Care and Dementia qualifications and stepped into more complex roles and eventually into leadership. After working my way up the chain, I am now Assistant Manager. I really love working at Eridge House, especially the wonderful team and lovely residents”
Job Title: Finance & HR Manager
Joined: 2024
Janet is responsible for the financial aspects of running Eridge House and provides support on Human Resources matters for the team.
“I joined the Eridge House team in 2024 after working in the financial industry for 40 years, and I have really enjoyed getting to know the team and all the residents. I have worked with small businesses in my previous role and in the voluntary sector for so I hope this experience will benefit my contribution to Eridge House. I am happy to help residents and families navigate the journey of care home funding and reduce the worry during their dealings with us. There is such a lovely family feel here, and everyone has welcomed me, staff and residents alike; it’s a pleasure to come to work each day.”
Job Title: Compliance Manager
Joined: 2025
Sue is responsible for making sure that Eridge House fully complies with all the relevant laws & regulations within the Health & Social Care Industry.
“I joined Eridge in April 2025, having worked in the financial industry for 33 years, with the last 7 years working within the NHS in an administrative role. Eridge has a lovely, homely feel, and there is a great Management team & amazing, caring staff who go over and above to make sure the residents' needs are met on a daily basis. I love interacting with the residents and watching all the daily activities that are put on for them, which they really enjoy.”
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