Eridge House

12 Richmond Road, Bexhill-on-Sea TN39 3DN
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9.9 78 Reviews
  • Eridge House, Bexhill-on-Sea
Eridge House is a forty-three capacity care accommodation in Bexhill-on-Sea, fully-resourced to achieve professional care provision in a homely atmosphere and staffed by an experienced team.

The facility is well-located for access to community life, with much to enjoy in the local area and personal activities encouraged within the home itself. All CQC objectives are taken seriously, alongside the advice of related health professionals such as GPs.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 43 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rhia Laloo (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (6)

Eridge House Reviews (78)

Total of 78, showing 61-78
9.9

Eridge House has a Review Score of 9.9 (9.888) out of 10, based on 36 reviews in the last 2 years. Over all time Eridge House has 78 reviews.

Overall Experience

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  • 7
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Date Published

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Review from Janice T (Daughter of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely caring staff and management giving residents lots of fun and activities and making sure they can keep in touch with friends and family.
Staff and residents are regularly tested for Covid.
Flexible arrangements have been made for face to face visits.

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Review from Paul R (Son of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Eridge House in July 2019 and has received excellent care and attention until her death on 6th October 2019.
All the staff have been of the highest standard, kind and considerate until the end.
They ensured that she was treated with dignity and compassion at all times.
We could
not fault any aspects of her care whilst at the home. In our opinion, this is an excellently run care home.

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Review from R C (Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you can see from my ratings, I found everything was highly satisfactory.

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Review from P S (Wife of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Edridge House provided a caring and personal environment for the last five months of my husband's life. They were at all times supportive of my husband and myself and helped me to cope with the transition from able to less able. Their professionalism encouraged me to feel confident about my husbands
care and reduced my anxiety under the situation.
I was very pleased with my choice of home.

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Review from Mark M (Son of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A real home from home, fantastic staff. So very glad we chose Eridge House couldn't have picked a better place for Mom.

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Review from D W (Brother of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was welcomed to Eridge House after her stroke, which greatly affected her eyesight and with a difficulty for words, immediately on her discharge from hospital. She was extremely allergic to some basic food but Eridge House fully provided her tasty meals.
My sister who had lived independently
(now 87) now found living in a single room (with ensuite) distressing and frustrating. While the caring staff treated her with love, care, respect and dignity, she was unable to use the amenities provided. She developed a strong fixation on the temperature and content of the air in her room - which the patient staff allowed for. Despite her failing strength over her last few months she continued to receive the same care and support to the end.

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Review from Olive R (Friend of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very pleasant at all times. Very caring, very nice attitude to patients.

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Review from Jean B (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I dreaded choosing a care home for Mum in case I got it wrong and she wasn't happy. Two years on, I still feel so relieved and grateful that she went to Eridge House because she is well looked after by kind and caring staff and I know I can always trust them to do that. They also observe her health
carefully and are quick to call the GP if necessary. Our family (and dog) visit frequently and are always made welcome too. If you ask me to sum up Eridge House in a single word I would say, "homely" which for Mum and me, says something very important.

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Review from Stephen R (Son of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go out of their way to make my mum happy and content. They chat to her and make her laugh. Even difficult subjects ie end of life package are sorted with dignity and care. In fact, she wishes her ashes to be buried at the house under a rose bush. She tells me that this is her 'happy' time
of life.

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Review from Denise H (Relative of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely, residents are treated with respect. Staff are kind, caring and hard working. Food excellent and varied. Very friendly atmosphere.

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Review from Craig B (Husband of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is excellent. The care home has a warm, friendly atmosphere. The staff are very caring and none are agency staff. I feel very confident in placing my wife here for respite care. Very highly recommended.

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Review from Marina B (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my mother is blind, she relies on the assistance of the staff and they are very good with the care of her.

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Review from J B (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Eridge House for over one year and I could not praise it enough. Great staff, great home, cooked food and great kindness is shown at all times.

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Review from Janice H (Granddaughter of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my nan to always be happy, well dressed, always clean and very well cared for.
All of nan's needs were met and nothing was too much trouble for the staff. She had diabetes, which the staff dealt with very well and dietary needs met.

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Review from Dr Laurie B (Son of Resident) published on 1 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for our mother was exemplary throughout her stay. The home was well maintained, friendly, responsive and entirely appropriate for her age and needs. Staff were seen to go the extra mile to care for her as an individual and she responded very well indeed from the start. When she
became unwell, they adjusted their care immediately and continually and especially throughout her final days. They knew when it was appropriate to call in extra assistance but did not over-react to crises as they occurred. They demonstrated exemplary individual care and managed to get the best responses available from our mother at all stages.

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Review from Gloria M (Daughter-in-law of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first meeting the staff, especially the manager have been so reassuring and helpful not only to my mother in law but in supporting us the family. Settling in at first was difficult but my mother in law was helped in every way to make her feel at home and is now part of a very caring home.
We are always welcomed and nothing is too much trouble and we are even included in afternoon tea and cakes when we visit. Eridge House has taken a lot of the pressure off when having to deal with a very stressful situation and I cannot thank them enough.

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Review from Graham (Son of Resident) published on 28 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very resistant to even trying a Care home. Eventually, in poor general health and after illness, she agreed to a short stay. After 3 days in Eridge she changed her mind completely. The initial fears were dispelled because of the comfort, meals, new friends and enjoyment that she never
realised she was missing. It was important to me that it became her choice and decision to move into Eridge rather than feeling she was being abandoned. But dementia then set in and now, after two strokes, she needs a total care regime. Eridge adjusted their support and care progressively without fuss. Now she needs help feeding and drinking and absolutely everything else. I visit frequently, often daily and she is always clean and contented. She is checked frequently being unable to operate the call bell. She still responds to animals and Eridge make sure that such therapy visitors to the home always go along to her room. Nothing is too much trouble and I rate the staff as the very best.

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Review from Pat (Daughter of Resident) published on 29 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother whilst at Eridge House was diagnosed with pancreatic cancer. The home allowed her to stay as they said it was her home. They were so supportive of my mum and also ourselves as her relatives. Nothing was too much trouble for them and the last two days she got excellent care and supported us
while we sat by her bedside, I thought that good Samaritan's no longer existed but they certainly do. Thank you to all the team. My rating: above average.

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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Eridge House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.888 for Eridge House is calculated as follows: ( (380 Excellents x 5) + (46 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 427 Ratings = 4.888

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eridge House is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

Meet the Team (8)

Heidi

Heidi Haddow

Job Title: Proprietor

Joined: 1988

Heidi has a wealth of experience in the health and social care sector, including working as a manager of a care home prior to becoming the proprietor of Eridge House.


In Heidi's words... I have had the privilege of owning Eridge House since 1988. I have lived in Bexhill for most of my life and for ten years I held the post as a trustee for two local charities which I found most rewarding. One of my biggest achievements is seeing the development of Eridge House from registration of fourteen in 1988 to that of forty-three older people today. Embracing the changing ways in which we work, and the diverse and skilled team led by our Directors and Managers.

Laura

Laura Witham

Job Title: Director

Joined: 2018

Laura is responsible for managing the management team and working closely with Heidi to oversee the running of Eridge House as a business, alongside Nicole.


In Laura's words... My first ever job was at Eridge House as a teenager. I went on to become a Care Assistant here, obtained my NVQ Level 2 in Health & Social Care, and after a few years away I returned as manager in 2018 until 2022 alongside Nicole. I thoroughly enjoyed my role here as manager and am thrilled to remain working at Eridge House, now in the role of Director. I have achieved my NVQ Level 5 in Leadership & Management in Health & Social Care and have experience working in both a care home setting and as a domiciliary care provider. Working at Eridge House has always felt special. People often comment on the homely and friendly feel and that is something the entire team are dedicated to providing for all residents and their loved ones.

Nicole

Nicole Witham

Job Title: Director

Joined: 2017

Nicole is responsible for managing the management team and working closely with Heidi to oversee the running of Eridge House as a business, alongside Laura.


In Nicole's words... When I was offered the job of Supper Assistant at the age of 14 at Eridge House I never imagined that I would become a Director here alongside my sister, Laura. After travelling and acquiring various work experience, I was delighted to return to Eridge House, first in the role of Accounts Manager, to then go on to become the Registered Manager, and now a Director. The friendly atmosphere makes Eridge an enjoyable place to work alongside our dynamic team. My role requires commitment, dedication, and diversity and this is incredibly rewarding. I have obtained my NVQ Level 5 in Leadership & Management in Health & Social Care.

Rhia

Rhia Laloo

Job Title: Registered Manager

Joined: 2020

Rhia is responsible for all aspects of the day-to-day running of Eridge House.


In Rhia's words... I started working at Eridge House during the first COVID-19 lockdown. I had every intention of staying on board as bank staff and returning to my old job, however, when I was offered a permanent role at Eridge House, I couldn't say no, I loved the homely feel and knew I would be happy here with such a good team around me and lovely residents. I have completed my NVQ Level 5 in Leadership & Management in Health & Social Care and enjoy applying what I have learnt to my role as manager.

Marie

Marie Freeman

Job Title: Assistant Manager

Joined: 2019

Marie assists Rhia with managing the home and provides support to our Care Assistants as part of her job role.


In Marie's words... I joined the Eridge House team in 2019 as a Senior Care Assistant and am thrilled to have progressed to the role of Assistant Manager, with the support of an amazing management team. I have worked in care for over 15 years and have gained my Level 3 NVQ in Health & Social Care, and have completed my NVQ Level 5 in Leadership & Management in Health & Social Care.

Samantha

Samantha Jenner

Job Title: Assistant Manager

Joined: 2022

Alongside Marie, Samantha is responsible for assisting Rhia in managing the home and providing support to our Care Assistants in their role. “From the young age of 13, I found myself drawn to caring. I started out as a tea girl in a residential home, but what I hadn’t realised then was that it was a calling for a lifelong career. I have gained my Level 3 NVQ in Health & Social Care and Dementia qualifications and stepped into more complex roles and eventually into leadership. After working my way up the chain, I am now Assistant Manager. I really love working at Eridge House, especially the wonderful team and lovely residents”

Janet

Janet Towner

Job Title: Finance & HR Manager

Joined: 2024

Janet is responsible for the financial aspects of running Eridge House and provides support on Human Resources matters for the team.


“I joined the Eridge House team in 2024 after working in the financial industry for 40 years, and I have really enjoyed getting to know the team and all the residents. I have worked with small businesses in my previous role and in the voluntary sector for so I hope this experience will benefit my contribution to Eridge House. I am happy to help residents and families navigate the journey of care home funding and reduce the worry during their dealings with us. There is such a lovely family feel here, and everyone has welcomed me, staff and residents alike; it’s a pleasure to come to work each day.”

Susan

Susan Bowden

Job Title: Compliance Manager

Joined: 2025

Sue is responsible for making sure that Eridge House fully complies with all the relevant laws & regulations within the Health & Social Care Industry.


“I joined Eridge in April 2025, having worked in the financial industry for 33 years, with the last 7 years working within the NHS in an administrative role. Eridge has a lovely, homely feel, and there is a great Management team & amazing, caring staff who go over and above to make sure the residents' needs are met on a daily basis. I love interacting with the residents and watching all the daily activities that are put on for them, which they really enjoy.”

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