Eridge House

My mum has been here for 5 months and the family couldn't be happier. I know my mum is taken care of. Nothing is too much trouble, the care and love from the staff to my mum is excellent. The staff are all so loving and feels like family when I visit. I am so glad I found Eridge House.

My mother moved into Elridge House in the middle of October, after living in the same house for 63 years. As you can imagine, it was very daunting. From the first day, the staff have been wonderful, helping her adjust to her new surroundings. They are always smiling and cheerful. Everyone is very caring and attentive and always keep me up to date with any concerns or changes to medication etc. I cannot praise them enough. Also the food and entertainment is amazing with good choices and encouragement to join in the activities.

My sister has been a resident for the past 3 months, and we were worried how she would settle. We need not have worried, she settled very quickly and has been very happy throughout. The staff have all been great with us all. We were very lucky and very grateful to you all. One day, when I took her out, she asked Am I going back, and I said to Eridge House. She said yes, I confirmed where she was going, she replied oh, good. Says it all!

Mum's welfare has been excellent, staff and management have made her experience good and looked after her, as I would of expected as a son.

My mum came into Eridge House in a very depressed and negative state. The change in her is incredible. She is happy, settled and feels that life is worth living. The home is full of happiness and warmth. There are always fun activities. The staff are dedicated, caring, and are really happy with their work - you can feel it. The residents are lovely and all seem really happy and well cared for. It was the best decision made for our precious mum.

EH is very homely and the facilities and activities are excellent. Mum has told me that she's happy to be here. She feels safe and well cared for. My brother and I are very satisfied with everything/service provided.

The staff are friendly and helpful. My mum Joyce, is very happy and content. She enjoys the day centre and activities in general.

The care my Dad received was excellent and activities organised for residents were an added bonus.

Craig

My mother has now resided at Eridge House for the last 15 months as a permanent resident. Although she had a shaky start with settling in and getting used to life in a carehome through no fault of her own due to mild Dementia and memory problems it was the staffs total dedication to her welfare that pulled her through. From management to hands-on staff, not once have I felt worried in any area of mums care. She is always spotlessly clean as is her room and toilet, and the food is nothing but amazing , in fact the smell of cooking when you walk in just makes the whole environment feel more like a 5 star country hotel rather than a carehome. The continuous entertainment and workshops provided during the days is incredible and when the animals turn up it's smiles all round especially from my mum . In all I cannot recommend Eridge House enough and if you are lucky enough to get a residency there for yourself or a member of your family you've definitely won the lottery.

Portion sizes for meals not big enough all else ok....

Very happy and feel safe. Food is very good. Staff are very nice.

Urged by family members to have a respite period, I was very impressed by the standard of care by each member of staff. Always cheerful and anxious to please. I felt confident that I could rely on any member of staff to assist me at all times. I shall return when I feel unable to carry on alone!

I can't recommend this home highly enough. I was amazed, thankful and so happy to visit. All the staff are welcoming and professional; they are amazing people and a great team. All my parent's medical needs were managed professionally, but there is also a sparkle and warmth - that is the core of it for me. Perfect.

Very welcoming amazing atmosphere bit like a hotel. Everyone is happy, residence and very entertaining. There are lots of things going on daily in the homes.

Very happy with this hotel style care home. The staff are warm and professional. Food is lovely and lots available.the staff keep the residents very entertained with lots of topics, quizzes, music etc. 1st Class.

I'd like to express my deepest gratitude to all the staff. The love & dedication shown by each & every one of you has made an immeasurable difference in my Mum's life. A special thank you to the 3 managers; each one of you goes above & beyond in your duties, offering not only professional expertise but also compassion & kindness that has made a world of difference. Your leadership & unwavering commitment to the well-being of the residents is truly inspiring. I also want to acknowledge the carers - your hard work, patience & attention to detail are evident in everything you do; you treat every resident with dignity & respect -truly remarkable. I'd also like to thank the cooks & cleaners.The meals you provide are nourishing & thoughtfully prepared & the environment you maintain is clean, comfortable & welcoming. You've not only cared for Mum but you've also made our family feel at ease, knowing she's in such good hands. Your kindness, hard work & dedication will never be forgotten.

My mother has been very unwell, and after a short stay in hospital, returned to Eridge House. The care she received was outstanding.The staff were very patient, caring and attentive.They supported mum so well she has now made a full recovery, able to walk and dress herself again, and fully participate in life at Eridge House.

I feel my nan is very well looked after, nan is always smiling. The activities were amazing when the Activities Coordinator did it. I know the staff are tying their best with activities and maybe they are being done at different times I just haven't seen as much. Overall I am very happy with everything. The staff are very friendly and informative. I definitely recommend the home. Some staff are better at updates than others and some do not acknowledge you.

Eridge House was initially respite care for my mother, but she has now become a permanent resident. She says she loves it and it gives her confidence knowing she has someone 24/7 and never alone. Residents are treated with dignity and respect and well cared for. As a family we feel very lucky that she was accepted as a permanent resident knowing all her needs are met and she is in a safe caring environment.