Eridge House

12 Richmond Road, Bexhill-on-Sea TN39 3DN
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9.8 89 Reviews
  • Eridge House, Bexhill-on-Sea
Eridge House is a forty-three capacity care accommodation in Bexhill-on-Sea, fully-resourced to achieve professional care provision in a homely atmosphere and staffed by an experienced team.

The facility is well-located for access to community life, with much to enjoy in the local area and personal activities encouraged within the home itself. All CQC objectives are taken seriously, alongside the advice of related health professionals such as GPs.
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Care Provided by Eridge House

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 43 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Eridge House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Eridge House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rhia Laloo (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (6)

Eridge House Reviews (89)

9.8

Eridge House has a Review Score of 9.8 (9.846) out of 10, based on 42 reviews in the last 2 years.
Over all time Eridge House has 89 reviews.

Overall Experience
  • 80
  • 9
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Date Published
  • 89
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  • 42
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Reviewer Connection to Eridge House
  • 28
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  • 6
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Total of 89, showing 41-60
Review from M C (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 93-year-old mother has been a resident since June 2023. Prior to this, she had home visits and a taster day to assess suitability. She has dementia and was unable, even with home carers to be safe in her own home. I cannot praise the care and attention that was shown highly enough, through this initial
stage or indeed since. The managers, key workers and all staff are professional, friendly and sensitive to their resident's situations. My mother has increasingly required additional care which has not caused a problem for the home, who continue to assess and meet her changing needs. The home makes immediate contact when necessary e.g. when my mother had an accidental fall and an ambulance had been called. Staff stayed with her until paramedics arrived and after her overnight stay in hospital, nothing was too much trouble for the home in providing ongoing care. For my mother and no doubt, the other residents, Eridge House provides a safe, comfortable and happy environment.
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Review from Heather C (Friend of Resident) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Eridge House management and staff go above and beyond to create a happy homely atmosphere for residents and visitors alike. The individual and communal areas are cleaned to a high standard, any faults are dealt with quickly. Activities are varied and cater for all abilities on a daily basis. Special
dates are celebrated. The menu is varied with choices at all meal times along with personal dietary requirements. The suppers are always freshly cooked and well-presented. Staff training seems to be ongoing, updating as required.
One of the best homes I have visited over many years of visiting friends and family, one I would highly recommend, and would wish for my final years.
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Review from Anne R (Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Leaving your own home and familiar neighbourhood is very difficult, particularly emotionally., but life changes, and we have to adapt and make the most of it.
Eridge House, with its 30 residents, gives you the chance to meet interested people and make new friends.
The staff are extremely kind and
helpful and become friends too. There are excellent activities, which bring people together in one place. Kind owners bring their dogs in to visit - a great pleasure.
My favourite place is the conservatory, open to views of clouds and birds, and the trees and plants growing in the garden.
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Review from K M (Niece of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been at Eridge House now for nearly 18 months. The care, support and help at this home is without fault. All the assistants go above and beyond to help in whatever the circumstances, from the office staff to the care workers. They make it feel like a proper home, not an institution. They
welcome visitors and keep relatives informed about everything going on in the home for the residents. I cannot fault Eridge House, just thank them.
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Review from John W (Resident) assisted by family/friend published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All my needs are catered for. My key workers are always on hand to help and take care of anything I need. They are always happy and attentive. There are always lots of varied activities to suit different personalities. The choice of food is always good and the quality is excellent.
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Review from Michael R (Son of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum needed to move into a care home and we looked at a number of different homes, but Eridge House had such a warm family feel to it. The staff are amazing, so giving and caring, and do all they can to help residents and make them feel at home. It is a really well organised home and Mum has a lovely
room which she is very happy with and regularly takes part in the different afternoon activities that are carefully organised, she loved when they brought different pets into the home. There is always such a warm welcome and any questions we have are answered and the staff are so lovely and helpful. I can really recommend Eridge House, it is a fantastic care home that feels like a family and I am so pleased my mum has settled in and is being so well looked after.
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Review from Anthony B (Son of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in need of full time care after leaving the hospital and I searched the area for a suitable care home. After visiting Eridge House it was obvious that it was exactly what I was looking for. Such lovely caring staff in a clean homely environment and perfect for her needs. They spent time
making sure she settled into her new home and nothing was too much trouble. Mum's health and general well-being has improved immensely over the time she has spent there and she has a great relationship with her carers. The weekly menu is well-balanced and has a good variety to suit everyone. Daily entertainment/activities take place every day to keep the residents happy and active. Overall I would recommend Eridge House to anyone looking for a quality care home.
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Review from Michael G (Son of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy in this home. She is really well looked after. Food is excellent quality and always a good choice of dishes. Room is very clean.
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Review from J S (Respite Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention I received during my week's stay at Eridge House was excellent.
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Review from Abbey S (Granddaughter of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan had a recent respite stay at Eridge House after a short stay in hospital. My family are not overly local and I wanted her to recover in a place that still felt like home and Eridge was that place. They welcomed my nan in with open arms. I cannot fault how clean the home was and my nan was extremely
complimentary on the meals she had whilst there, as well as how kind and caring all of the staff were. The team give you a family feel with a professional touch, I cannot thank them all enough and would recommend Eridge House to anyone!
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Review from E M (Respite Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been greeted with a friendly welcome. The accommodation and staff are outstanding. The latter go out of their way to provide your wishes. When my son-in-law first came he said 'it's like a hotel'. The garden is a pleasant place to while away and meet your friends on a sunny day.
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Review from John B (Brother of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely helpful staff. Good attitude towards guests. 10/10. Thank you.
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Review from B G (Husband of Resident) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife stayed at Eridge House for respite in June 2022 and I cannot thank the staff enough for all they did for her. Everyone was very kind and welcoming and nothing was too much trouble. She really enjoyed the activities and the food was excellent. It was a real 'home from home' feel, all staff and
residents seemed really happy there. I wouldn't hesitate in recommending Eridge House.
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Review from B P (Daughter of Resident) published on 1 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was well looked after, the brilliant staff were very caring and considerate and thoughtful and nothing was too much trouble for them to meet his needs. He thought the food was very good and varied and enjoyed taking part in the activities, (restricted due to Covid). Everyone was very helpful and
friendly.
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Review from P L (Son of Resident) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is a good standard of care at Eridge House. Happy for my mother to be there. Eridge House is a good care home.
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Review from J F (Daughter of Resident) published on 20 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not wish for any more for mum, very happy.
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Review from Neil S (Son of Resident) published on 29 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Mum moved into Eridge House she has made huge progress, the staff and management of Eridge made a difficult decision for us as a family much easier. Mum enjoys the company, I visit three or four times a week at whatever time, I am always welcomed and Mum has always been on great form. A huge thank
you.
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Review from Richard B (Son of Resident) published on 29 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to write to say how appreciative I am for the friendliness and helpfulness shown by all the staff and managers at Eridge House towards my father. He has now been in their care for about 11 months and it has become a happy home for him, with his needs well met, in spite of the challenging
times in which we live. Many thanks indeed to all.
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Review from David C (Son of Resident) published on 26 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Eridge House since June this year and the staff have helped us all through the difficult period of mental capacity assessment, initial isolation, inclusion, and from then on ongoing support always with a friendly, caring attitude. With 2 specific carers assigned to my
mother, our family have always received timely updates relating to her health and well-being and when a doctor or nursing attendance has been required they have also been supportive. The link between the Care Home with NHS support couldn't be better. My mother understands that she needs to be in a Care Home and is always positive when speaking of the staff, management, food, facilities, and the wonderful garden outlook from her room. I am very pleased that we chose Eridge for our mother and wouldn't hesitate to recommend them to anyone who finds themselves in the position of trying to find a caring, friendly and supportive Care Home.
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Review from Despina T (Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very safe and protected. Everything here is very nice; I have no complaints.
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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Eridge House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.846 for Eridge House is calculated as follows: ( (428 Excellents x 5) + (65 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 499 Ratings = 4.846
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eridge House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (8)

Heidi

Heidi Haddow

Job Title: Proprietor Joined: 1988

Heidi has a wealth of experience in the health and social care sector, including working as a manager of a care home prior to becoming the proprietor of Eridge House.


In Heidi's words... I have had the privilege of owning Eridge House since 1988. I have lived in Bexhill for most of my life and for ten years I held the post as a trustee for two local charities which I found most rewarding. One of my biggest achievements is seeing the development of Eridge House from registration of fourteen in 1988 to that of forty-three older people today. Embracing the changing ways in which we work, and the diverse and skilled team led by our Directors and Managers.

Laura

Laura Witham

Job Title: Director Joined: 2018

Laura is responsible for managing the management team and working closely with Heidi to oversee the running of Eridge House as a business, alongside Nicole.


In Laura's words... My first ever job was at Eridge House as a teenager. I went on to become a Care Assistant here, obtained my NVQ Level 2 in Health & Social Care, and after a few years away I returned as manager in 2018 until 2022 alongside Nicole. I thoroughly enjoyed my role here as manager and am thrilled to remain working at Eridge House, now in the role of Director. I have achieved my NVQ Level 5 in Leadership & Management in Health & Social Care and have experience working in both a care home setting and as a domiciliary care provider. Working at Eridge House has always felt special. People often comment on the homely and friendly feel and that is something the entire team are dedicated to providing for all residents and their loved ones.

Nicole

Nicole Witham

Job Title: Director Joined: 2017

Nicole is responsible for managing the management team and working closely with Heidi to oversee the running of Eridge House as a business, alongside Laura.


In Nicole's words... When I was offered the job of Supper Assistant at the age of 14 at Eridge House I never imagined that I would become a Director here alongside my sister, Laura. After travelling and acquiring various work experience, I was delighted to return to Eridge House, first in the role of Accounts Manager, to then go on to become the Registered Manager, and now a Director. The friendly atmosphere makes Eridge an enjoyable place to work alongside our dynamic team. My role requires commitment, dedication, and diversity and this is incredibly rewarding. I have obtained my NVQ Level 5 in Leadership & Management in Health & Social Care.

Rhia

Rhia Laloo

Job Title: Registered Manager Joined: 2020

Rhia is responsible for all aspects of the day-to-day running of Eridge House.


In Rhia's words... I started working at Eridge House during the first COVID-19 lockdown. I had every intention of staying on board as bank staff and returning to my old job, however, when I was offered a permanent role at Eridge House, I couldn't say no, I loved the homely feel and knew I would be happy here with such a good team around me and lovely residents. I have completed my NVQ Level 5 in Leadership & Management in Health & Social Care and enjoy applying what I have learnt to my role as manager.

Marie

Marie Freeman

Job Title: Assistant Manager Joined: 2019

Marie assists Rhia with managing the home and provides support to our Care Assistants as part of her job role.


In Marie's words... I joined the Eridge House team in 2019 as a Senior Care Assistant and am thrilled to have progressed to the role of Assistant Manager, with the support of an amazing management team. I have worked in care for over 15 years and have gained my Level 3 NVQ in Health & Social Care, and have completed my NVQ Level 5 in Leadership & Management in Health & Social Care.

Samantha

Samantha Jenner

Job Title: Assistant Manager Joined: 2022

Alongside Marie, Samantha is responsible for assisting Rhia in managing the home and providing support to our Care Assistants in their role. “From the young age of 13, I found myself drawn to caring. I started out as a tea girl in a residential home, but what I hadn’t realised then was that it was a calling for a lifelong career. I have gained my Level 3 NVQ in Health & Social Care and Dementia qualifications and stepped into more complex roles and eventually into leadership. After working my way up the chain, I am now Assistant Manager. I really love working at Eridge House, especially the wonderful team and lovely residents”

Janet

Janet Towner

Job Title: Finance & HR Manager Joined: 2024

Janet is responsible for the financial aspects of running Eridge House and provides support on Human Resources matters for the team.


“I joined the Eridge House team in 2024 after working in the financial industry for 40 years, and I have really enjoyed getting to know the team and all the residents. I have worked with small businesses in my previous role and in the voluntary sector for so I hope this experience will benefit my contribution to Eridge House. I am happy to help residents and families navigate the journey of care home funding and reduce the worry during their dealings with us. There is such a lovely family feel here, and everyone has welcomed me, staff and residents alike; it’s a pleasure to come to work each day.”

Susan

Susan Bowden

Job Title: Compliance Manager Joined: 2025

Sue is responsible for making sure that Eridge House fully complies with all the relevant laws & regulations within the Health & Social Care Industry.


“I joined Eridge in April 2025, having worked in the financial industry for 33 years, with the last 7 years working within the NHS in an administrative role. Eridge has a lovely, homely feel, and there is a great Management team & amazing, caring staff who go over and above to make sure the residents' needs are met on a daily basis. I love interacting with the residents and watching all the daily activities that are put on for them, which they really enjoy.”

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