Eridge House

12 Richmond Road, Bexhill-on-Sea TN39 3DN
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9.9 78 Reviews
  • Eridge House, Bexhill-on-Sea
Eridge House is a forty-three capacity care accommodation in Bexhill-on-Sea, fully-resourced to achieve professional care provision in a homely atmosphere and staffed by an experienced team.

The facility is well-located for access to community life, with much to enjoy in the local area and personal activities encouraged within the home itself. All CQC objectives are taken seriously, alongside the advice of related health professionals such as GPs.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 43 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rhia Laloo (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (6)

Eridge House Reviews (78)

Total of 78, showing 21-40
9.9

Eridge House has a Review Score of 9.9 (9.888) out of 10, based on 36 reviews in the last 2 years. Over all time Eridge House has 78 reviews.

Overall Experience

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Review from S G (Stepdaughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first telephone contact, I have been confident in the professionalism, experience and capability of the management and staff teams. My stepfather was not keen on having respite, but we were supported to visit as many times before his stay as needed and at all times have been made to feel welcome.
The stable staff and management team speaks volumes and the benefits of this are clearly reflected in the experiences of residents. The home is relaxed and staff clearly have a good rapport and interact with residents. The menu is varied and all cooked on site and a good range of activities offered to those that wish to participate. The fact that my stepdad is happy to visit again says it all!

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Review from M L (Resident) assisted by family/friend published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and careful. All staff have been really nice. Good food, I would always come back.

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Review from P H (Resident) assisted by family/friend published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The rest home is very good I feel safe and are for and secure. I am blind so not always able to see what is about me. All the staff are very friendly, and sometimes some of the residents understand I am blind. But the carers know and always support me.

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Review from M V (Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt completely at home from the time I arrived. I found everywhere in the property was extremely clean and well maintained. The food was excellent with lots of choice with main courses. All the staff, from the office, management to the dailies were always on hand to help and advise.

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Review from J B (Daughter of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Eridge House for 12 months. I had been recommended to Eridge by several of my friends. I have been so happy with the care my mum received, prior to her sadly passing away recently. The staff took time to know about Mum, her likes and dislikes. They took time to spend time with her. Her
keyworkers were amazing, and always went above and beyond. She always had cups of tea on demand, and Mum loved the variety of food. We were always kept up to date by the managers. What's not to love about Eridge?

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Review from Jennifer W (Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with all aspects of care I receive at Eridge House.

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Review from Elizabeth M (Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy - very lucky.
Always enjoy my food - plenty of variations - lovely room - with a beautiful view - I think the best.
Couldn't be happier.

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Review from Gladys P (Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for my care here for the time I have been here which will be 2 years on 22.4.24 (my birthday). That includes every member of staff whatever their job is.

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Review from Carmel V (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the home a couple of months ago. All staff have been lovely and caring to her. The food is great and the home is welcoming and cosy.

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Review from M C (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mother has been a resident since June 2023. Prior to this, she had home visits and a taster day to assess suitability. She has dementia and was unable, even with home carers to be safe in her own home. I cannot praise the care and attention that was shown highly enough, through this initial
stage or indeed since. The managers, key workers and all staff are professional, friendly and sensitive to their resident's situations. My mother has increasingly required additional care which has not caused a problem for the home, who continue to assess and meet her changing needs. The home makes immediate contact when necessary e.g. when my mother had an accidental fall and an ambulance had been called. Staff stayed with her until paramedics arrived and after her overnight stay in hospital, nothing was too much trouble for the home in providing ongoing care. For my mother and no doubt, the other residents, Eridge House provides a safe, comfortable and happy environment.

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Review from Heather C (Friend of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eridge House management and staff go above and beyond to create a happy homely atmosphere for residents and visitors alike. The individual and communal areas are cleaned to a high standard, any faults are dealt with quickly. Activities are varied and cater for all abilities on a daily basis. Special
dates are celebrated. The menu is varied with choices at all meal times along with personal dietary requirements. The suppers are always freshly cooked and well-presented. Staff training seems to be ongoing, updating as required.
One of the best homes I have visited over many years of visiting friends and family, one I would highly recommend, and would wish for my final years.

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Review from Anne R (Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Leaving your own home and familiar neighbourhood is very difficult, particularly emotionally., but life changes, and we have to adapt and make the most of it.
Eridge House, with its 30 residents, gives you the chance to meet interested people and make new friends.
The staff are extremely kind and
helpful and become friends too. There are excellent activities, which bring people together in one place. Kind owners bring their dogs in to visit - a great pleasure.
My favourite place is the conservatory, open to views of clouds and birds, and the trees and plants growing in the garden.

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Review from K M (Niece of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Eridge House now for nearly 18 months. The care, support and help at this home is without fault. All the assistants go above and beyond to help in whatever the circumstances, from the office staff to the care workers. They make it feel like a proper home, not an institution. They
welcome visitors and keep relatives informed about everything going on in the home for the residents. I cannot fault Eridge House, just thank them.

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Review from John W (Resident) assisted by family/friend published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my needs are catered for. My key workers are always on hand to help and take care of anything I need. They are always happy and attentive. There are always lots of varied activities to suit different personalities. The choice of food is always good and the quality is excellent.

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Review from Michael R (Son of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed to move into a care home and we looked at a number of different homes, but Eridge House had such a warm family feel to it. The staff are amazing, so giving and caring, and do all they can to help residents and make them feel at home. It is a really well organised home and Mum has a lovely
room which she is very happy with and regularly takes part in the different afternoon activities that are carefully organised, she loved when they brought different pets into the home. There is always such a warm welcome and any questions we have are answered and the staff are so lovely and helpful. I can really recommend Eridge House, it is a fantastic care home that feels like a family and I am so pleased my mum has settled in and is being so well looked after.

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Review from Anthony B (Son of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in need of full time care after leaving the hospital and I searched the area for a suitable care home. After visiting Eridge House it was obvious that it was exactly what I was looking for. Such lovely caring staff in a clean homely environment and perfect for her needs. They spent time
making sure she settled into her new home and nothing was too much trouble. Mum's health and general well-being has improved immensely over the time she has spent there and she has a great relationship with her carers. The weekly menu is well-balanced and has a good variety to suit everyone. Daily entertainment/activities take place every day to keep the residents happy and active. Overall I would recommend Eridge House to anyone looking for a quality care home.

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Review from Michael G (Son of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy in this home. She is really well looked after. Food is excellent quality and always a good choice of dishes. Room is very clean.

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Review from J S (Respite Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention I received during my week's stay at Eridge House was excellent.

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Review from Abbey S (Granddaughter of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan had a recent respite stay at Eridge House after a short stay in hospital. My family are not overly local and I wanted her to recover in a place that still felt like home and Eridge was that place. They welcomed my nan in with open arms. I cannot fault how clean the home was and my nan was extremely
complimentary on the meals she had whilst there, as well as how kind and caring all of the staff were. The team give you a family feel with a professional touch, I cannot thank them all enough and would recommend Eridge House to anyone!

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Review from E M (Respite Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been greeted with a friendly welcome. The accommodation and staff are outstanding. The latter go out of their way to provide your wishes. When my son-in-law first came he said 'it's like a hotel'. The garden is a pleasant place to while away and meet your friends on a sunny day.

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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Eridge House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.888 for Eridge House is calculated as follows: ( (380 Excellents x 5) + (46 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 427 Ratings = 4.888

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eridge House is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

Meet the Team (8)

Heidi

Heidi Haddow

Job Title: Proprietor

Joined: 1988

Heidi has a wealth of experience in the health and social care sector, including working as a manager of a care home prior to becoming the proprietor of Eridge House.


In Heidi's words... I have had the privilege of owning Eridge House since 1988. I have lived in Bexhill for most of my life and for ten years I held the post as a trustee for two local charities which I found most rewarding. One of my biggest achievements is seeing the development of Eridge House from registration of fourteen in 1988 to that of forty-three older people today. Embracing the changing ways in which we work, and the diverse and skilled team led by our Directors and Managers.

Laura

Laura Witham

Job Title: Director

Joined: 2018

Laura is responsible for managing the management team and working closely with Heidi to oversee the running of Eridge House as a business, alongside Nicole.


In Laura's words... My first ever job was at Eridge House as a teenager. I went on to become a Care Assistant here, obtained my NVQ Level 2 in Health & Social Care, and after a few years away I returned as manager in 2018 until 2022 alongside Nicole. I thoroughly enjoyed my role here as manager and am thrilled to remain working at Eridge House, now in the role of Director. I have achieved my NVQ Level 5 in Leadership & Management in Health & Social Care and have experience working in both a care home setting and as a domiciliary care provider. Working at Eridge House has always felt special. People often comment on the homely and friendly feel and that is something the entire team are dedicated to providing for all residents and their loved ones.

Nicole

Nicole Witham

Job Title: Director

Joined: 2017

Nicole is responsible for managing the management team and working closely with Heidi to oversee the running of Eridge House as a business, alongside Laura.


In Nicole's words... When I was offered the job of Supper Assistant at the age of 14 at Eridge House I never imagined that I would become a Director here alongside my sister, Laura. After travelling and acquiring various work experience, I was delighted to return to Eridge House, first in the role of Accounts Manager, to then go on to become the Registered Manager, and now a Director. The friendly atmosphere makes Eridge an enjoyable place to work alongside our dynamic team. My role requires commitment, dedication, and diversity and this is incredibly rewarding. I have obtained my NVQ Level 5 in Leadership & Management in Health & Social Care.

Rhia

Rhia Laloo

Job Title: Registered Manager

Joined: 2020

Rhia is responsible for all aspects of the day-to-day running of Eridge House.


In Rhia's words... I started working at Eridge House during the first COVID-19 lockdown. I had every intention of staying on board as bank staff and returning to my old job, however, when I was offered a permanent role at Eridge House, I couldn't say no, I loved the homely feel and knew I would be happy here with such a good team around me and lovely residents. I have completed my NVQ Level 5 in Leadership & Management in Health & Social Care and enjoy applying what I have learnt to my role as manager.

Marie

Marie Freeman

Job Title: Assistant Manager

Joined: 2019

Marie assists Rhia with managing the home and provides support to our Care Assistants as part of her job role.


In Marie's words... I joined the Eridge House team in 2019 as a Senior Care Assistant and am thrilled to have progressed to the role of Assistant Manager, with the support of an amazing management team. I have worked in care for over 15 years and have gained my Level 3 NVQ in Health & Social Care, and have completed my NVQ Level 5 in Leadership & Management in Health & Social Care.

Samantha

Samantha Jenner

Job Title: Assistant Manager

Joined: 2022

Alongside Marie, Samantha is responsible for assisting Rhia in managing the home and providing support to our Care Assistants in their role. “From the young age of 13, I found myself drawn to caring. I started out as a tea girl in a residential home, but what I hadn’t realised then was that it was a calling for a lifelong career. I have gained my Level 3 NVQ in Health & Social Care and Dementia qualifications and stepped into more complex roles and eventually into leadership. After working my way up the chain, I am now Assistant Manager. I really love working at Eridge House, especially the wonderful team and lovely residents”

Janet

Janet Towner

Job Title: Finance & HR Manager

Joined: 2024

Janet is responsible for the financial aspects of running Eridge House and provides support on Human Resources matters for the team.


“I joined the Eridge House team in 2024 after working in the financial industry for 40 years, and I have really enjoyed getting to know the team and all the residents. I have worked with small businesses in my previous role and in the voluntary sector for so I hope this experience will benefit my contribution to Eridge House. I am happy to help residents and families navigate the journey of care home funding and reduce the worry during their dealings with us. There is such a lovely family feel here, and everyone has welcomed me, staff and residents alike; it’s a pleasure to come to work each day.”

Susan

Susan Bowden

Job Title: Compliance Manager

Joined: 2025

Sue is responsible for making sure that Eridge House fully complies with all the relevant laws & regulations within the Health & Social Care Industry.


“I joined Eridge in April 2025, having worked in the financial industry for 33 years, with the last 7 years working within the NHS in an administrative role. Eridge has a lovely, homely feel, and there is a great Management team & amazing, caring staff who go over and above to make sure the residents' needs are met on a daily basis. I love interacting with the residents and watching all the daily activities that are put on for them, which they really enjoy.”

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