Group: East Sussex County Council
Person in charge: Elsie Croft (Manager)
Local Authority / Social Services: East Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Local Authority Owned , Registered for a maximum of 37 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults
Specialist Care Categories: Alzheimer's
Single Rooms: 37
Rooms with ensuite WC: 9
Latest Care Quality Commission* Report on Milton Grange: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.4 (maximum of 10) for Milton Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Milton Grange in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.851 for Milton Grange is calculated as follows: ( (41 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 47 Ratings = 4.851
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.52 Points relating to the number of positive Reviews for Milton Grange is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 2 Reviews ÷ 7.4 Target = 0.270
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Milton Grange has a Review Score of 8.4 (8.371) from 4 Reviews
Review submitted from a Website Submission by Joanne N (Daughter of Resident) on Tuesday 1 May 2018. Relates to April 2018.
After staying in Eastbourne’s stroke unit at the General District Hospital. Dad stayed for four weeks at Milton Grange to be assessed. The staff couldn’t have been more helpful. They were happy, obliging, caring, polite, attentive and thoughtful. They really lifted the spirits of residences which in turn helped their attitude for life. The activities were engaging and kept everyone interested. It was always clean, the security was never an issue and the food was lovely and seemed home cooked. I wish that Hastings had a unit like this. It’s been much more helpful in Dad’s health than staying in the hospital - which must stop bed blocking.
How likely would you be to recommend Milton Grange? Extremely Likely
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Review submitted from a Website Submission by Debbie L (Daughter of Resident) on Thursday 31 August 2017. Relates to August 2017.
The quality of care at Milton Grange was excellent. The staff were welcoming, friendly and helpful. The needs of my mother were picked up and responded to. Communication with us as a family was appropriate and respectful to my mother's privacy.
Having worked in the NHS myself for 17 years, I can honestly say it was truly refreshing to see such superb care. It demonstrated it can be done. I would not hesitate to have a relative stay there.
How likely would you be to recommend Milton Grange? Extremely Likely
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Review submitted from a Website Submission by Audree M (Daughter-in-law of Resident) on Wednesday 28 September 2016. Relates to September 2016.
A superb rehabilitation home. My 94-year-old mother-in-law spent several weeks there and when she arrived, she could barely stand with assistance, was frail and losing weight through loss of appetite after four weeks in hospital.
The change in her is unbelievable. After being given the care and attention from all the staff and eating enjoyable meals, where she complemented the chef to us, She now walks confidently, and can stand for a short time unaided without holding her walking frame. She is alert and enjoying her life again attending three different activities a week, two at Milton Grange and one elsewhere.
Cannot say enough about this wonderful place which sets the standard for care and nursing homes alike.
How likely would you be to recommend Milton Grange? Extremely Likely
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Review submitted from a Website Submission by Barry S (Son of Resident) on Thursday 28 January 2016. Relates to December 2015.
My 93 year old mother was fortunate enough to be able to attend Milton Grange both as a part of the day care program and on two occasions for a week's respite. The standard of care provided under both circumstances was indeed outstanding. Mum always displayed a sense of achievement and indeed pleasure post attendance due to her condition and lack of memory details were lost, the sense of well being was not, indeed it was noticeable every time.
I'd like to register our sincere thanks as a family to all of your team for the professional manner in which they performed their various tasks not only did mum benefit directly but both my wife and I as full time carers also derived benefit, to such an extent its difficult to quantify. Our eight year task has taken a change in direction of late and it's time to say a well deserved "Thank you" to the Milton Grange team you are all so appreciated.
How likely would you be to recommend Milton Grange? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
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