






Woodlands care home is one of the most homely and friendly around and they welcome people with open arms, like a big family. Their focus is on brighter living, so every day they bring a ray of sunshine to their residents. Their seven day a week sunny moments club, led by their dedicated activity co-ordinator, provides a variety of one to one and group activities, based on residents hobbies and...
Care Provided by Woodlands
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our care home fees are based on the care needs of each resident and their choice of room within our home. We have varying levels of care provision and different types of room, based on the size, outlook and facilities.
All inclusive pricing - Our care fees include all accommodation and household bills, personal care, all meals, snacks and non-alcoholic refreshments, and the cleaning and laundry service. Extra services can be purchased as required, such as telephone, hairdressing and chiropody. Our rooms are unfurnished, we welcome you to bring your familiar and favourite furniture.
We are a not for profit organisation which means any surplus we make in income is invested back into our properties to improve the quality of life of our residents. Sussex Housing & Care has been supporting older people to live brighter lives since 1946.
The price(s) shown are provided by the care home. Contact Woodlands for full pricing details and T&Cs.
Contact Woodlands to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sussex Housing & Care
- Voluntary / Not for Profit Owned
Person in charge
- Louise Walker(Care Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
- Number of floors: 2
Room Information
- Single Rooms (20)
- Couples/Companion Rooms (10)
- Single Rooms with ensuite Wet Room (20)
- Couples/Companion Rooms with ensuite Wet Room (10)
Visiting
- Visitors welcome to the care home, come for a hot drink, enjoy lunch or join in with an activity. Many options for places to visit the residents including, communal lounge or dining room, a welcoming day room or their own private bedroom.
Parking
- Free onsite parking.
Woodlands Reviews (82)
Woodlands has a Review Score of 9.5 (9.539) out of 10, based on 13 reviews in the last 2 years.
Over all time Woodlands has 82 reviews.
They go above and beyond to ensure the residents are happy and cared for on a daily basis and offer a orogramme of entertainment to keep them engaged.
The freshly cooked food always looks great and Mum and Dad really enjoy it.
We are kept up to date regularly with their progress and any medical issues are dealt with promptly.
I would thoroughly recommend Woodlands.
Thank you so much for your kind and thoughtful review. We're delighted to hear that both your Mum and Dad have been happy at Woodlands over the past few years, and that you feel well supported as a family. Our team works hard to create a warm, caring environment where residents feel comfortable,...
A very lovely and welcoming place. Excellent facilities, staff and overall atmosphere. We would recommend it to anyone.
Thank you for your 5* review and kind comments about Woodlands, our staff and service. We're delighted you're happy with your brother's care in our home.
Always happy, caring atmosphere. Mum always clean and as tidy as possible. Only negative point is the financial department at Head Office. Statements are never sent nor invoices. Caused huge problems when dealing with ESCC., and when they are sent, it is far too confusing. It has cost me over £1000 in accountants fees to sort. Hopefully after all this time we are straight!
Thank you for taking the time to share your feedback. We're pleased to hear your kind words about the caring, happy atmosphere and the support your mum receives - that means a great deal to our team, who work hard to make sure residents are comfortable, well cared for and treated with...
A quiet, safe care home with very caring staff and management. The rooms and views are excellent and calmy. Good communication back to the family. Would recommend.
Thank you for your review and sharing your thoughts about our caring staff and management, good communication and facilities.
My father has become a resident of Woodlands and I could not be more pleased with the home. The building is well maintained and kept clean. He really enjoys the food, which can be a challenge with him. All the staff are great. They are very caring and have endless patience. Highly recommended.
Thank you for your 5* review of Woodlands and recommendation of our super friendly and caring team and service. We're pleased your father has settled well and is enjoying the food - mealtimes are sociable and nutritious, home cooked food is important. Thank you.
My dad came for 2-week respite. He seems to have been happy and taken part in the activities. Should he need further time in a care home, I would be happy for him to return.
Thank you for your review. It's been great to welcome your Dad to Woodlands for a short stay and we're pleased he's enjoyed our variety of activities. We look forward to welcoming you again in the future, and in the meantime, you're welcome to join us for lunch :)
This was a last minute booking. Immediately upon walking in, I could see that this is a happy, homely place. All the staff I came in touch with were lovely. The food looked fabulous, which would make my dad happy. It is clean, comfortable and run by kind, caring staff. Will definitely use again. The most important thing, of course, is that my dad was happy!
Thank you for your 5* review! We were pleased to be able to accommodate your Dad, and are delighted you both are happy with our service, from the food and building to the care and cleanliness. We look forward to your Dad visiting or staying again
I cannot fault the care that mum receives here. The staff are kind and thoughtful, know the residents' likes and dislikes and all their individual needs. The activities are well thought out and relevant. The carers appear kind and sympathetic to the residents' needs. Very happy knowing mum is safe and cared for.
Thank you for your wonderful review. We're pleased to be able to give you peace of mind that your mum is safe and well cared for at Woodlands. Thank you for your kind feedback about our staff and activities.
We have just had a review meeting which was comprehensive and highlighted how woodlands care staff put the residents foremost in their thoughts. Our family are over the moon with mum's care and would recommend any one looking for a happy, caring home for their loved ones to consider Woodlands.
Thank you for your 5* review, we are delighted that you continue to be happy and satisfied with the care your mum receives.
Early days, but things seem to be settling well.
Thank you for your 5* review, we're pleased your loved one is settling well into life at Woodlands.
My Mother is a resident of Woodlands Care Home. I visit often with my wife. The care home is good in all care, activities, and safety/security and satisfactory in all other areas. It seems well managed and the staff are fine. I would like to see more care staff and perhaps more individual choices of food.
Thank you for your review and feedback. It's great you visit regularly with our open visiting hours, and that you think our care, activities, safety and management is good. We have noted areas where you are not as satisfied and as a result our Chef Manager has met with your Mother to discuss...
Mum had been at Woodlands since February 2020 and was well cared for despite being a little bit fussy. Nothing was too much trouble for the care staff. In September she became unwell and didn't want to go to hospital. She passed away at Woodlands under the care of the capable and lovely staff. Myself and my sister were glad that her wishes were listened to and we were grateful for the care that she received. She left this world in a peaceful place. Thank you all.
Thank you for your kind review. We're pleased you found our care staff attentive and friendly, and we understand the importance of wishes at the end of a life, we're pleased we were able to support you and your Mum at this sad time.
Fantastic staff who so obviously care for the residents. Today's sing-along was lovely and just right. The residents all took part and has lots of fun.
Thank you for your review, we love a sing-along and it was great to welcome you to join us! We agree our staff team are all fantastic.
Staff are always so helpful and caring of all residents. Very happy with the home.
Thank you for your review of Woodlands and it's great to hear your thoughts about our staff being helpful and caring. We'll share this with our team! Thank you.
The staff are caring and considerate, would recommend Woodlands to anyone.
Thank you for your review, we are pleased you find our staff to be caring and considerate and that you're happy living at Woodlands.
All the staff and management have been reassuring and caring, welcoming our mum into your care, a stressful transition, we have especially appreciated prompt calls and updates when mum had a fall.
Thank you for your review. We understand that moving to a care home can be a difficult time for residents and their families and we are pleased you found our management and staff supportive and welcoming, and have received good communication.
The care and consideration shown by all the staff towards my dad is truly wonderful. The environment is calm and comfortable. I have no complaints at all.
Thank you for your review and comments about our wonderful care team.
It's a very good home and the food is excellent but one or two carers could be more caring.
Thank you for your review. We're pleased that you find Woodlands a good home and enjoy our freshly home-cooked meals. Following your feedback about a couple of carers, we would like to thank you for your time chatting with our senior managers last week and appreciate your feedback. As a result of...
An excellent home, friendly members of staff and always responsive to concerns or issues.
Thank you for your review. We're pleased to hear you think we are responsive, we understand it's important to keep in touch with families and have an open line of communication.
Communication between Woodlands staff and us is excellent, we receive regular updates and opportunities to discuss Mum's care. We recently attended the second relatives meeting where several of the staff team contributed to inform us of important aspects of the day-to-day running of the home- recruitment of staff, catering, activities and events, maintenance etc. The team encouraged feedback from relatives and responded constructively to suggestions. In addition, we always feel able to speak to any member of the staff if we have a query about Mum and know we have been listened to. We appreciate that relatives can visit at any time and are included in many of the events and activities. Our experience is that Woodlands promote openness in communication with relatives. Thank you all.
Thank you for your 5* review, we are pleased you think there is excellent communication at Woodlands. We're keen to involve residents and families and your feedback is valuable. Thank you for coming to our relative's meeting.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 06 July 2026Vacancies available for short or longer term care.Please contact Care Home Manager for availability.
News (2) & Events (0)
- 06 Jul 2026
Care home residents, students and local communities came together in a celebration of creativity, connection and football at a series of vibrant ‘Palette to Pitch’ events hosted by Sussex Housing...
- 10 Dec 2024
Are you looking to get away this winter, but need to know your loved one is in safe hands? Or perhaps they'd like more people to chat to, support with...
There are no upcoming events for Woodlands.
Awards / Recognitions (3)
- 05 Sep 2018Recipient: Sussex Housing & Care
- 17 Nov 2016Recipient: Woodlands
- 01 Nov 2016Recipient: Sussex Housing & Care
Meet the Team (4)

I started working in care in 2010 and worked my way from Care Assistant, through senior care roles, Deputy Manager to finally becomming the Care Home Manager.
I am passionate about my work. I enjoy the variety of work and meeting new people and supporting them at time when they need help and reassurance. I absolutely love bringing energy and creativity to every activity and watch how residents’ faces light up.
Residents are at the very centre of our Woodlands family. Everything I do is with their wellbeing and happiness in mind. Each member of our team is dedicated to giving the best care and making a positive difference to residents’ lives every day.
Woodlands has a very homely and friendly atmosphere, together we're one warm and friendly community.

"I joined in April 2024. My journey in the care field started in 2017, beginning with my BTEC in Nursing, which equipped me with a strong foundation for my career. Following comprehensive training in various hospital settings, including emergency, intensive care, and palliative care, I transitioned to roles in care homes. Starting as a support worker and progressing to assistant general manager back in Spain, I discovered genuine fulfilment in this environment.
Since relocating to the UK, I've served as a Senior Carer whilst qualifying as a Biomedical Scientist. What draws me most to working with older people is the profound sense of gratitude they express when receiving care and support. Witnessing their appreciation fuels my passion for this work every day.
In my role, I support the manager and team to make sure our residents receive the highest standard of care possible. I'm dedicated to providing compassionate support and assistance and fostering a sense of security and comfort for residents in our care."

I joined the Woodlands catering team in 2024 and I love seeing the joy of people eating my food and the benefits it brings to them.
It's great to see residents together in the dining room, socialising over my dishes and benefitting from a variety of homecooked dishes and a nutritious, well-balanced menu.

Hi, I'm Liz, I am the care home administrator at Woodlands and am often the first point of contact when you call or visit our home. I enjoy liaising with residents and their families and helping to make sure new residents settle in well. I often show people around the home, answering questions and making the transition to moving to Woodlands as smooth as possible. We look forward to hearing from you.
Frequently Asked Questions about Woodlands
What types of Care is Woodlands registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Woodlands have?
There are 20 Single Rooms and 10 Couples/Companion Rooms.
What are the Facilities & Services at Woodlands?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Woodlands to the centre of Crowborough?
1.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodlands to verify any information. View our terms and conditions. Woodlands has an Enhanced Service -more info.