Ashtonleigh, Horsham, West Sussex
Ashtonleigh, Horsham, West Sussex
Ashtonleigh, Horsham, West Sussex

With over 20 years' experience, the management of Ashtonleigh Residential Home prides itself on offering a highly professional care service for the elderly, with a personal touch.

When people have worked hard throughout their lives and have been committed to helping others, staff think they deserve extra cherishing. They need a home where individuality is emphasised with experienced staff who have time to give attention to small detail, where they have the choice of enjoying the company of like-minded fellow service users.

Ashtonleigh Care Home’s strengths include:

    Beautiful homely environment situtated close to Horsham town centre

    Bedrooms decorated to individual residents' taste

    Ensuring each resident gets individual attention by a highly qualified team

    Set in a beautiful 1 acre garden

    Carefully prepared menus by Dorothy, who adds the personal touch

    Good Care Standards Rating

Group: Ashton Care Homes Ltd

Person in charge: Nicola Ambler (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 45+.

Languages Spoken by Staff (other than English): French

Single Rooms: 54

Rooms with ensuite WC: 54

Weekly Charges Guide: Personal Care Single £525 – £650 (These prices are only a guideline, please contact Ashtonleigh to find out the exact price for your requirements.) (These prices are only a guideline, please contact Ashtonleigh to find out the exact price for your requirements.)

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ashtonleigh: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Ashtonleigh has a Review Score of 9.5 (9.503)

The Review Score of 9.5 (maximum of 10) for Ashtonleigh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Ashtonleigh in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.503 for Ashtonleigh is calculated as follows: ( (87 Excellents x 5) + (45 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 143 Ratings = 4.503

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ashtonleigh is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 11 Reviews ÷ 10.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashtonleigh?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashtonleigh

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Resident / Service User
    1
  • Respite Resident/Service User
    1
  • more

Astonleigh has an extremely friendly feel to the home. When we decided Mum could no longer live independently we looked at several other homes. Astonleigh was well above the standard of the others we saw. Mum has settled in well at Astonleigh and we are as a family so pleased with the care she receives, the room and the facilities available. I would highly recommend this home to anyone looking for quality care for their loved one.

How likely would you be to recommend Ashtonleigh? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We can't express our feelings of the level of care our stepfather has at Ashtonleigh. The staff are superb and treat him with a high level of care.

How likely would you be to recommend Ashtonleigh? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was in hospital then was transferred to this home as she needed 24-hour care. It was done professionally but it did take quite a while.

How likely would you be to recommend Ashtonleigh? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I went in for a weeks respite and found I liked everything about the home. I will definitely come back for more respite or perhaps as a permanent resident. I would find nothing to complain about.

How likely would you be to recommend Ashtonleigh? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home has a family feeling.
Always friendly and helpful.
They are always kind and thoughtful to the residents.
The staff keep us informed of celebratory events and are always friendly and approachable.
Without doubt, I would recommend Astonleigh to anyone in need of care for their loved ones.

How likely would you be to recommend Ashtonleigh? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother in law resided at Ashtonleigh from Easter 2017 until August 2017, as she had a degree of dementia and was not coping at home being looked after by her disabled son and ourselves.
We were very happy with all the care she received during this time. We were kept informed of everything that was happening with her and even with her stay in the hospital, Ashtonleigh also rang to find out how she was, which proves how caring they are. All the staff that work here are very approachable and if we had any questions they were always answered in detail.
Having my mother in law here certainly took the pressure off my disabled brother in law and also ourselves. Sadly she has now died but we would not hesitate to recommend this care setting here at Ashtonleigh to anyone who asks us.

How likely would you be to recommend Ashtonleigh? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very bright, cheerful environment in which most of the residents seem very content. Visitors are warmly welcomed whenever they arrive. The residents comment on the quality of the food, which is always good and relatives can join them at meal times.

The attentiveness and care of the staff is excellent with nothing being too much trouble and there are activities in the lounge to stimulate those who wish to participate. I always enjoy my visits as it is such a happy place to be.

How likely would you be to recommend Ashtonleigh? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very happy with everything here.

How likely would you be to recommend Ashtonleigh? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

The care home benefits from friendly staff and general atmosphere. Residents are encouraged to participate in communal activities but are not forced to do so. The home is flexible and looks to accommodate the particular needs and preferences of residents.

How likely would you be to recommend Ashtonleigh? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Could not wish for better care for Mum and support for family from staff.

How likely would you be to recommend Ashtonleigh? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A mediocre home of the low to middle distinction. The level of care varies, depending on the quality of daily supervision of each shift. Issues became evident within the first few days that the patient would not receive an acceptable level of personal care. After 2 months, although improved with the settling in period, the care is still not equal to common practice standards in many practical common sense details. It is also evident that the level of care would not increase with additional cost to the client. In essence, you get what you pay for. Recent renovations to the reception area have improved the appearance of the home. Food served is of a good homely standard and the quantity is sufficient. Staff are kind and have listened to issues raised but the recurrence of some issues become frustrating, which is evident of a lack of reporting these to each shift. The current CQC Report is over 2 years old and a more recent report would undoubtedly raise the standard of the organisation.

How likely would you be to recommend Ashtonleigh? Unlikely

Average Rating: 

 2.9 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Poor

Value for Money: Don't Know

This is a five star residential home in relation to the care and empathy shown by every member of the devoted staff. Their kindness, devotion and professionalism are apparent at all times. The accommodation has/is being updated and improved to a good standard. My mother always appears happy and clean, well fed and attended to. I would recommend this care home to anyone who needs a loving warm environment for their relatives with the medical attention their loved one requires.

How likely would you be to recommend Ashtonleigh? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

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Care Home Idol 2016

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