Augusta Court

Winterbourne Road, Chichester PO19 6TT
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9.8 109 Reviews
  • Augusta Court, Chichester
Anchor’s Augusta Court in Chichester is a purpose-built care home, providing quality care and facilities within a comfortable and relaxing environment. The home is within reach of Kingley Vale National Nature Reserve and Goodwood Racecourse.

Augusta Court continues to welcome new residents for tailored and high-quality residential care and care for older people living with dementia.

The home provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor provides on-going training in dementia care to care staff ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.
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Care Provided by Augusta Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400

Colleagues at Augusta Court will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Augusta Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Magda Zajac (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Augusta Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1991
  • Number of floors: 2

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (44)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • The home welcome visitors as an integral part of day-to-day life.

Parking

  • There is onsite parking, including disabled spaces

Augusta Court Reviews (109)

9.8

Augusta Court has a Review Score of 9.8 (9.754) out of 10, based on 40 reviews in the last 2 years.
Over all time Augusta Court has 109 reviews.

Overall Experience
  • 85
  • 23
  • 1
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Date Published
  • 109
  • 11
  • 25
  • 40
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Reviewer Connection to Augusta Court
  • 46
  • 24
  • 7
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 109, showing 61-80
Review from A T (Daughter of Resident) published on 26 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived in this home for some time now. All the staff have looked after my mother so carefully and so well. They are knowledgeable, caring, and kind. They help my mother whenever she needs it.
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Review from L S (Daughter of Resident) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hardworking and caring staff - always kind and considerate to residents and families. I am very impressed and pleased with the staff dedication to their work, particularly during the pandemic. Their resilience and helpfulness are much appreciated.
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Review from Hilary C (Wife of Resident) published on 26 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in Augusta Court from July to November 2021. Despite the best efforts of the staff, it was decided he needed to be in a home with more specialised nursing as his dementia had deteriorated rapidly. The staff, carers and managers were so lovely, kind and caring. We were sad to move him
away as we were pleased with the home and the efforts of the staff to accommodate his condition. The home has a good reputation locally, and I have had courses to visit over the last few years to activities laid on for those with dementia in the location.
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Review from S B (Daughter of Resident) published on 5 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I want to thank Augusta Court for their professional care and support given to my mother who was in their care for the last 8 years. The staff are amazing, giving 24-hour support to the residents and always with a smile, nothing is too much trouble for the dedicated team of carers, my mother received
excellent care throughout her years, right up until her death in 2021.
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Review from Pauline (Niece of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited my Aunt who I had not seen since she moved into Augusta Court. I was thrilled to see how well she looked. She is obviously very happy where she is and after her trip out she was very happy to come back 'home'. The staff were all very kind and caring towards my Aunt and obviously care
about her a great deal. Thank you.
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Review from Paul F (Son of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into the home in February. She has now settled and is happy and feels safer than she was at home.
The staff are very friendly and helpful in all aspects of Mum's care.
For below, not able to visit due to Covid.
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Review from Sandra D (Niece of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
In January this year, my dear Auntie died after almost four years of comfortable living at Augusta Court. At ninety-three years of age, frailty and dementia finally took hold of her and she was unable to continue. Without the dedicated, professional and loving palliative care shown by all staff, I really
do not know how I would have coped. Faced with some unforeseen personal health issues with my husband, and the restrictions of Covid, I was unable to spend the quality time I was used to spending with Auntie, during her final year. No matter how upset or distressed I may have been at not holding her hand or watching her beautiful smile when the carers made her happy, or some wonderful entertainer was cheering up everybody in the room, I was always assured that she was in good hands. Thank you once again to everybody within the Augusta Court facility on Winterbourne Road. You are a remarkable, reliable and considerate group of special people. Love to all.
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Review from Kathryn E (Daughter-in-law of Resident) published on 5 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has been at Augusta Court for a year. We've been so impressed with his care. During lockdown, it's been a great relief knowing he's looked after with thoughtful, kind and considerate but medically competent care. They really do care for him.
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Review from Eileen W (Resident) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am 93 years old and normally mobile but I, unfortunately, injured my back trying to lift a heavy bedstead. After spending a few days at two hospitals where I had scans followed by physio and occupational therapy I came to this care home to recuperate and allow alterations to my flat in order to make
living a little easier. I have now been here for three weeks and hoping to return shortly to my own home. The care here has been extremely good and the atmosphere friendly. I have also been encouraged to eat well and follow my exercise routine. Residents and staff are happy and friendly and facilities excellent!
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Review from David K (Son of Resident) published on 5 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, I am very happy with the care my father has received. He became a resident when he was still relatively mobile, but has deteriorated considerably, but this has not affected the care he has received. It is especially important that almost all of the senior staff have worked at Augusta Court
for many years, so there is real continuity.
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Review from S H E (Daughter of Resident) published on 5 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Augusta Court is like no residential care home I’ve ever visited previously. The accommodation is purpose-built, providing generously proportioned flats for individuals as well as stimulating communal areas. The corridors are bright with small, personalised displays around individuals’ doors, and larger-scale
ones depicting scenes from life outside the care home. There are numerous thoughtful notions incorporated into the day to day use of the building which are designed to ease the lives of people with dementia. The staff work very much as a team and are friendly and welcoming to residents and visitors. My father has been here for two months and is very happy. His needs are catered for with understanding and respect. Residents are checked on frequently in an understated way and any problems are dealt with sensitively and promptly. I feel I couldn't have found a better place to care for him - it seems like we've struck gold.
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Review from William R (Brother of Resident) published on 5 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been extremely pleased with the care that my sister has received at Augusta Court. She seemed happy from the moment she arrived. I am kept well informed about her general health and well-being with regular review meetings where all aspects of her care are discussed. Any agreements reached are
actioned swiftly. In the current difficult situation, I have felt reassured that she is well protected. Many thanks to you all.
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Review from Jackie E (Daughter of Resident) published on 5 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has received excellent care at Augusta Court. It is well managed, and the staff are without exception, caring, friendly and helpful. Mum has a great sense of humour, and it is great that she can enjoy a laugh with them.
The atmosphere is noticeably happy and positive, and the premises are clean
and tidy.
Mum is treated with respect and the staff respond to her as a person and not just a resident.
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Review from Coralie R (Daughter of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff have supported the family very well in the various challenges we faced relocating my father into a care home. They have provided us with clear information and advice and are understanding and accessible when we visit. The care team treat my father with respect and considerable patience, and
this has helped him to settle into the new routine. As he is in the early stages of dementia, one thing that would improve his well- being would be to have some activities for the more mentally capable residents.
Reply from Brenda Roach, District Manager at Augusta Court

Thank you for taking the time to review Augusta Court and we are very pleased that you are happy with your father’s care. We regularly review our activities to ensure that these are enjoyed and benefit our residents.

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Review from Steve R (Son of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Augusta Court since December 2019.
The whole experience has been exceptional. The facilities are excellent and modern. The approach to care is extremely professional and heartwarmingly genuine. The management and staff are truly wonderful, friendly and caring individuals. Visitors
are made to feel part of the community and always welcomed with a big smile. A big thank you to all of you.
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Review from Carole A (Sister of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I chose Augusta Court as the best place for our brother, mainly because of its lively atmosphere. Since he moved in, May 2017, we've seen that Augusta Courts' high-quality carers also give clever care and personal respect to all residents. Although we know that his relative youth and active
health, as well as his particular rare type of dementia, means they have to be inventive in the ways they deal with him, we consider that they have lived up to our high expectations and we hope he will have many more years of life, in what is now genuinely his home. We are so grateful when we make our twice-weekly visits, to see him happy and still largely his dear old self.
(We'd like to add that, their manager having left just before the Covid 19 emergency, the deputy manager and administrator have done a fantastic job in making decisions that have kept, thus far, both residents and staff well and happy. This is quite an achievement and we hope the company will recognise it as such).
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Review from Sue N (Daughter of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Augusta Court for several years and as someone who works in health and social care, it was hard to realise that he needed to go into a care home. This was mainly because care homes vary widely in their standards. However, Augusta Court has provided a home for my Dad and my Mum,
sister and rest of the family have been reassured by the standards and the very caring staff. This includes catering and dining room support, care, cleaning/laundry, maintenance and management - hope I haven't missed anyone as you all play a huge part in the home's facilities but also in all your interactions with the residents. Hopefully, your partnership with the local nursery will start again soon as this too, is an important interaction for all - both young and older, as well as we visitors! I would like to thank you all for all you do especially at this difficult time when we can't be with Dad or see each and every one of you. Your regular communications are helping. Stay safe and Thank you.
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Review from Tamsin K (Daughter of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was taken to Augusta Court from hospital on the day of the Lockdown and we haven't been able to see her in person since, but the care and consideration to trying to make our lives both here at home without my mother and for my mother in the home has been exceptional. Unfortunately, I haven't
been able to see the actual care home in action yet but hope to when we are able to visit in person.
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Review from Gillian (Daughter of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear Mum has been a resident of Augusta Court for three years and I have the utmost trust in the staff who provide wonderful compassionate care for her. In the current lockdown circumstances, though I miss visiting her, I have peace of mind about her welfare and wellbeing for which I am so very thankful.
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Review from Nick T (Son of Resident) published on 27 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is an extremely friendly atmosphere at Augusta Court: at every level, staff know, respect and care for residents very well. It is noticeable how well they also get on and work together. They often go above and beyond the call of duty: I was surprised and impressed when, on my mother's birthday,
staff gave her a large framed and illustrated map of the town where she had lived almost all her life that they had made and signed. The quality of the relationships that Augusta Court fosters ensures that my mother feels safe and loved. We couldn't have found a better place for her in her final years.
The rooms have ensuite facilities and a kitchen, and residents are encouraged to make them feel like home. This is also a big bonus for someone used to her independence.
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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Augusta Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.754 for Augusta Court is calculated as follows: ( (365 Excellents x 5) + (91 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 468 Ratings = 4.754
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Augusta Court is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Oct 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 13 hours ago

We currently have three vacancies for care. Please contact Augusta Court directly for further information.

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Awards / Recognitions (11)

Meet the Team (5)

Magda

Magda

Job Title: Home Manager Joined: 2010

My passion and commitment is to make sure that the residents we look after live a happy and fulfilling life. I have been working for Anchor in different roles for over 16 years now and have enjoyed learning and progressing in each of the roles.

Litia

Litia

Job Title: Deputy Manager

In my years of service at Augusta Court, I have gained a wealth of experience and knowledge on how to best deliver person-centred care for individuals who need my support and assistance. We have a great relationship with all residents and their loved ones.

Nichola

Nichola

Job Title: Administrator

We work as one team, and this reflects in the happy, compassionate and caring feel in our home. I look forward to meeting you soon.

Neil

Neil

Job Title: Chef Manager

Our home offers a warm, safe and friendly environment with facilities to make you feel at home. I’m proud to say our professional caring team provide individually tailored care, excellent food, fun activities and plenty of good company. I look forward to showing you all our home has to offer.

Leo

Leo

Job Title: Cuddle Buddy

My passion is providing cuddles and love to all the residents and staff at Augusta Court. I love being the cuddle buddy for the home and always welcome interaction, cuddles and treats.

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